Crossville Water Department, TN: Bill Pay, Phone and Address
Use official City of Crossville Utility Billing resources to pay your water bill online, use Quick Pay, sign in to manage your account, find the correct phone number, office address and hours, check water and sewer rates, contact Public Works, request utility maintenance help, and avoid unofficial bill-payment pages.
If you are searching for Crossville Water Department, the official bill-pay area is the City of Crossville Utility Billing service. Most customers want to pay online, use Quick Pay, sign in to manage an account, call Utility Billing, check water rates, ask about sewer charges, or contact Public Works for a maintenance-related water issue.
💳 Best official route: Pay through City of Crossville Utility Billing
Online: use the official Municipal Online Payments Utility Billing portal linked from the City of Crossville website.
Quick Pay: use Quick Pay when you only need to pay and have your utility account number ready.
Questions: call Utility Billing at 931-484-5113 during Monday–Friday, 7:00 a.m.–4:00 p.m. office hours.
Crossville Water Department Quick Facts Before You Pay
The official Utility Billing page lists the City of Crossville utility billing office at 392 N Main Street, Crossville, TN 38555. The main phone number is 931-484-5113, and office hours are Monday through Friday, 7:00 a.m. to 4:00 p.m..
The official payment portal includes Utility Billing, Quick Pay, sign-in/sign-up, and account management tools. The portal says Quick Pay requires the customer’s account number and no login is necessary.
What This Crossville Water Department Guide Covers
How to Pay Crossville TN Water Bill Online
The safest online payment path is to use the official City of Crossville Utility Billing page or the official Municipal Online Payments portal. This helps avoid third-party bill-payment pages that may not update your City account the way you expect.
Open the official Utility Billing page
Start from the official City of Crossville Utility Billing page.
Open the Utility Billing payment portal
Use the official Crossville Utility Billing payment portal.
Choose Quick Pay or sign in
Use Quick Pay if you only need to pay with your account number. Sign in or register if you want to view details, manage single or multi-accounts, and use multi-bill pay.
Check the account number carefully
For Quick Pay, the portal asks for the account number and last payment amount. Include all dashes in the account number.
Save your payment confirmation
Keep the confirmation number, payment amount, account number and date until the payment appears correctly on your account.
Crossville Utility Billing Quick Pay Without Login
Quick Pay is useful when you only need to make a one-time payment and do not want to create a portal account. The official Quick Pay page says you need your account number and last payment amount.
Keep these ready for Quick Pay
- Utility account number exactly as printed on the bill.
- Dashes in the account number, such as 001-0101-01 format.
- Last payment amount.
- Service address for checking the correct account.
- Payment method.
- Confirmation number after payment.
Quick Pay
Best when you already have your account number and only need to pay one bill fast.
No login neededSign in
Best when you want account details, saved access, multi-account tools and regular management.
Account toolsSign In or Register for Crossville Utility Billing
The official Municipal Online Payments portal gives customers the option to sign in or sign up. The portal says account creation can help you view details, manage single and multi-accounts, and use multi-bill pay.
Open the Utility Billing portal
Use the official Crossville Utility Billing portal.
Select sign in or sign up
Choose sign in if you already have a portal account. Choose sign up if you want to create one for future utility-bill management.
Add your account
Use your water utility account number and customer details from the bill. If you cannot add the account, call Utility Billing at 931-484-5113.
Crossville Water Department Phone Number, Address and Hours
Use Utility Billing for water bill payment questions, account questions, Quick Pay issues, online portal help, and billing/rate questions. Use Public Works or Utility Maintenance for field-service and maintenance-related matters.
392 N Main Street
Crossville, TN 38555
Monday through Friday
7:00 a.m. to 4:00 p.m.
931-484-7713
931-484-7631
376 Sparta Highway
Crossville Water and Sewer Rates
The official Utility Billing page lists inside-city and outside-city water and sewer rate information. Always check the official page before making long-term comparisons because rates can change.
| Rate type | Official listed amount | Practical meaning |
|---|---|---|
| Water inside city | $6.28 per 1,000 gallons | Used for inside-city water usage billing. |
| Water outside city | $9.42 per 1,000 gallons | Outside-city water customers may pay higher water rate. |
| Sewer inside city | $8.87 per 1,000 gallons of water used | Sewer charge is tied to water usage. |
| Sewer outside city | $13.31 per 1,000 gallons of water used | Outside-city sewer customers may pay higher sewer rate. |
Crossville Public Works and Utility Maintenance Contacts
The Public Works page lists Utility Maintenance and Utility Billing as related links. Public Works is located at 376 Sparta Highway, Crossville, TN 38572, with phone 931-484-7631.
376 Sparta Highway
Crossville, TN 38572
Public Works routing, street/maintenance, utility maintenance and field-service related questions.
Call Utility Billing for:
- Water bill payment.
- Quick Pay or portal questions.
- Account number and billing support.
- Water and sewer rate questions.
- Payment confirmation or account balance questions.
Use Public Works / Utility Maintenance for:
- Water line maintenance questions.
- Meter box or valve box issues.
- Utility line location and field-related questions.
- Public infrastructure maintenance concerns.
Crossville Water Resources and Service Line Information
The official Water Resources page includes information about service line inventory work completed by the City of Crossville and Catoosa Utility Department in 2023 and 2024. It also links to Utility Billing and related water resource content.
Open Water Resources
Use the official City of Crossville Water Resources page for water resource information.
Check Utility Billing for account issues
Water Resources information is not the same as bill payment. For payment, use the Utility Billing page.
Call if unsure
If you are unsure whether your issue is billing, water resources or maintenance, call City Hall / Utility Billing at 931-484-5113.
Crossville High Water Bill, Leak and Meter Issue Tips
A sudden high water bill can happen because of a true usage increase, running toilet, outdoor hose, irrigation, leak, previous balance, sewer charge, or outside-city rate difference. Start with your bill and then contact the City if the usage does not make sense.
Before calling, check these common causes
- Running toilet or flapper leak.
- Outdoor faucet or hose left on.
- Irrigation, garden watering or pressure washing.
- Water heater, softener or appliance leak.
- Service line leak between meter and property.
- New household members or guests.
- Previous balance, sewer charge or rate classification.
Compare usage first
Check gallons used, rate type, sewer charge and previous balance against your last few bills.
Check visible fixtures
Look at toilets, faucets, outdoor spigots, irrigation and appliance connections.
Call Utility Billing
Call 931-484-5113 with your account number and ask what the City can review on the account.
Crossville Water Bill Payment Options Compared
Choose your payment method based on urgency. Quick Pay is best for a fast one-time payment. Portal sign-in is better for account management. Phone support is best when the payment is urgent or the account details are confusing.
| Payment / contact option | How it works | Best for | Important note |
|---|---|---|---|
| Online Utility Billing | Use official Municipal Online Payments portal. | Normal online water/sewer bill payment. | Use the City-linked official portal. |
| Quick Pay | Pay with account number and last payment amount. | Fast one-time payment without login. | Include dashes in the account number. |
| Sign in / register | Create account in portal. | Viewing details and managing one or more accounts. | Useful for repeat payments. |
| Call Utility Billing | Call 931-484-5113. | Account questions, payment verification and high bill questions. | Call during 7AM–4PM office hours. |
| Public Works | Call 931-484-7631. | Maintenance-related field concerns. | Not the same as bill payment. |
| Citizen Request Portal | Use City online request tools. | Non-urgent city service requests. | Call for urgent utility problems. |
Official Crossville Water Department Links and Resources
Use these official links first. They help avoid fake bill-payment pages, wrong Crossville utility results, outdated rate information and third-party payment confusion.
🚰 Utility Billing
Official City page for utility billing, office hours, phone number, address, water rates and sewer rates.
Open Utility Billing💳 Payment Portal
Official Municipal Online Payments portal for City of Crossville Utility Billing.
Open Payment Portal⚡ Quick Pay
Official Quick Pay option for one-time utility bill payment.
Open Quick Pay☎️ City Contacts
Official contact page with City Hall, Water Department and department hours.
Open Contacts🛠️ Public Works
Official Public Works page with Utility Maintenance and Utility Billing links.
Open Public Works🔧 Utility Maintenance
Official page describing water line maintenance, meter reading and utility location work.
Open Utility MaintenanceCrossville Utility Billing Office Map and Address
The official Utility Billing and City Contacts pages list City of Crossville / Utility Billing at 392 N Main Street, Crossville, TN 38555.
City of Crossville Utility Billing
392 N Main Street, Crossville, Tennessee 38555.
Crossville Water Department Phone, Address and Payment Contacts
Use this quick table when you need to pay, call, visit, confirm rates, ask about account setup, contact Public Works or find the correct official portal.
| Need | Official detail | Best action |
|---|---|---|
| Utility Billing / Water Department | 931-484-5113 | Call for payment, account, billing, rate and portal questions. |
| Utility Billing address | 392 N Main Street, Crossville, TN 38555 | Use for City Hall / utility billing office reference. |
| Office hours | Monday–Friday, 7:00 a.m.–4:00 p.m. | Use for phone and office support timing. |
| City email | info@crossvilletn.gov | Use for general non-urgent city contact. |
| Fax | 931-484-7713 | Use only when City staff instructs you to fax documents. |
| Public Works | 376 Sparta Highway; 931-484-7631 | Use for Public Works / maintenance-related routing. |
| Quick Pay | Account number with dashes and last payment amount | Use for fast one-time online payment. |
FAQs About Crossville Water Department Bill Pay
How do I pay my Crossville TN water bill online?
Use the official City of Crossville Utility Billing portal at Municipal Online Payments. You can use Quick Pay or sign in/sign up for account management.
What is the Crossville Water Department phone number?
The Utility Billing / Water Department phone number is 931-484-5113.
Where is Crossville Utility Billing located?
Utility Billing is located at 392 N Main Street, Crossville, TN 38555.
What are Crossville Water Department office hours?
The official Utility Billing page lists hours as Monday through Friday, 7:00 a.m. to 4:00 p.m.
Can I pay my Crossville water bill without logging in?
Yes. Use the official Quick Pay option. You need your account number and last payment amount, and the account number should include all dashes.
What is the Crossville Quick Pay account number format?
The official Quick Pay page says to include all dashes and gives the example 001-0101-01.
What are Crossville water rates?
The official Utility Billing page lists water rates as $6.28 per 1,000 gallons inside city and $9.42 per 1,000 gallons outside city.
What are Crossville sewer rates?
The official Utility Billing page lists sewer rates as $8.87 per 1,000 gallons of water used inside city and $13.31 per 1,000 gallons of water used outside city.
Who do I call for Crossville water line or meter maintenance?
For billing and account questions, call Utility Billing at 931-484-5113. For Public Works or utility maintenance routing, the Public Works page lists 931-484-7631.
Is doxo the official Crossville water bill payment site?
No. The official City payment route is the City-linked Municipal Online Payments Utility Billing portal. Third-party bill-payment sites may not be the official City payment portal.
Best Way to Pay Crossville Water Department Bill in 2026
The best path is simple: use the official City of Crossville Utility Billing portal for online bill payment, or use Quick Pay if you only need to pay once and have your account number and last payment amount ready.
For billing questions, water and sewer rate questions, portal help, account number issues or payment confirmation, call 931-484-5113 or visit 392 N Main Street during Monday–Friday, 7:00 a.m.–4:00 p.m. office hours.
Important Notice: This article is an independent informational guide and is not the City of Crossville, Crossville Utility Billing, Municipal Online Payments, Tyler Technologies, Public Works, Utility Maintenance, or an official payment processor. Payment links, phone numbers, office hours, utility rates, sewer rates, account requirements and service policies can change. Always verify urgent billing, payment, service or water-related matters directly with the City of Crossville Utility Billing office.