Galveston Water Bill Pay & Leak Help
Use this guide when you need the official City of Galveston water bill portal, Quick Pay, online bill view, auto-draft, new water service, deposit rules, disconnect form, meter test, adjustment request, pool-fill sewer adjustment, leak reporting, EyeOnWater usage tracking, water/sewer rates, water quality reports, or after-hours water, sewer, drainage and streets emergency routing.
Short path: pay or view your bill at the official epayUB portal, call Utility Billing Customer Service at 409-797-3550 for billing/new-service questions, call Municipal Services at 409-797-3630 for water/sewer emergencies, and visit Utility Billing at 823 Rosenberg, Room 102, Galveston, TX 77550 for in-person account help.
Fastest Answer for Each Galveston Water Task
Use the official epayUB portal. You can log in, register or use Quick Pay.
Open epayUBCall 409-797-3550 for bills, accounts, auto-draft, applications, meter test and adjustment forms.
Billing contactCall 409-797-3630 for after-hours water, sewer, drainage, traffic or streets emergency routing.
Municipal UtilitiesUse EyeOnWater to view daily, weekly, monthly and yearly water usage data.
EyeOnWater helpOfficial Galveston Water Bill Routing
| User need | Correct official route | Have ready | Important detail |
|---|---|---|---|
| Pay or view bill online | City of Galveston epayUB portal. | Water account details from your bill and payment method. | Portal supports login, registration and Quick Pay without login. |
| Online credit/debit card payment | Use epayUB from the official Utility Billing page. | Account number and card details. | City says online credit/debit card utility payments are free. |
| eCheck payment | Use online payment option. | Bank account and routing details. | $0.75 third-party service fee is listed for eCheck payments. |
| Automatic bank draft / ACH | Call 409-797-3550 or use account settings online if registered. | Bank details, account number and authorization. | ACH avoids mail transit time and can be opted out later. |
| New residential water service | Submit application by email, fax or in person at Utility Billing. | Lease or closing papers, proof of identification, deposit and service fee. | Fax/email applications received after 4 p.m. are processed next business day. |
| Disconnect service | Download the official disconnect form and email it to customerservice@galvestontx.gov. | Account details, requested disconnect date, forwarding address and signature. | Do not rely on moving out alone to stop billing. |
| Water, sewer, drainage, traffic or streets emergency | Call 409-797-3630. | Exact location, issue type, visible hazard and callback number. | Same number is listed for after-hours, weekend and holiday emergencies. |
| Leak report after repair / suspected leak | Use the online leak form, email Customer Service, or call 409-797-3550. | Address, repair status, plumber details, photos and account number. | City says repairs and turning water back on need to be made by a licensed plumber. |
How to Pay a Galveston Water Bill Online
Start from the official City page
Open the City of Galveston Utility Billing page and choose the official pay link, or go directly to galvestontx.epayub.com.
Choose login or Quick Pay
Use login/registration if you want to view account details and manage Auto Pay. Use Quick Pay when you only need to pay without creating an account.
Confirm card or eCheck fee
City page says online credit/debit card payments are free. eCheck payments have a $0.75 third-party service fee.
Save confirmation
Keep the payment confirmation, date, amount, account number and payment method until the payment posts or appears on your next statement.
Galveston Water Bill Payment Options
Online epayUB
Pay or view your bill online. The City FAQ confirms online bill view and online bill payment at galvestontx.epayub.com.
Quick Pay
Use the Quick Pay button in the customer web portal if you want to pay without logging in.
ACH / auto-draft
Call 409-797-3550 for ACH setup details or edit Auto Pay inside online account settings after registration.
In person
Visit Utility Billing Customer Service at 823 Rosenberg, Room 102, Galveston, TX 77550.
Drive-thru
Drive-thru window hours are listed Monday–Friday, 7:30 a.m.–5:30 p.m., effective December 1, 2021.
Mail / City contact
City contact mailing address is P.O. Box 779, 823 Rosenberg, Galveston, TX 77553. Include account details and mail early.
New Galveston Water Service, Deposits and Required Documents
Residential deposit
City FAQ lists a $150 residential deposit plus a $15 service fee.
Leasing
If leasing, provide a current lease agreement and proof of identification.
Purchasing
If purchasing property, provide closing/settlement papers and proof of identification.
| New-service item | Official detail | What to do |
|---|---|---|
| Apply in person | City FAQ says to come to the office at 823 25th / City Hall building, first floor, and fill out an application. | Use Utility Billing Customer Service at 823 Rosenberg, Room 102. |
| Apply by phone? | City FAQ says applications are not taken over the phone. | Submit by fax, email, or in person. |
| Fax application | Fax number: 409-242-2148. | Confirm receipt if the request is time-sensitive. |
| Email application | Email Customer Service: customerservice@galvestontx.gov. | Applications received by fax/email after 4 p.m. are processed next business day. |
| Deposit waiver | Deposit may be waived with a letter of credit from a current utility showing at least 12 months of good payment history. | Ask the prior utility for the letter before applying. |
| Residential deposit refund | City FAQ says the residential deposit is refundable after 12 months of good payment history. | Call 409-797-3550 after eligibility if it has not been applied/refunded automatically. |
| Commercial deposit | Minimum commercial deposit is $200. | Commercial applicants need Tax ID, lease if leasing, closing/settlement papers if purchased, and proof of identification. |
| Garbage pickup | City FAQ says garbage pickup is included when signing up for water service. | For non-billing garbage questions, call Public Works at 409-797-3630. |
Disconnect Service, Confidentiality and Account Forms
Disconnect service
Use the official Disconnection of Service form and email it to customerservice@galvestontx.gov.
Confidentiality release
The Confidentiality Release Form lets the billing department release bill information to someone other than the account holder.
Customer resolution
Use the Customer Resolution Request Form if you need the City to review or resolve an account issue.
Galveston Utility Billing Phone, Address and Hours
Utility Billing
409-797-3550. Use for billing, account, application, deposit, auto-draft, meter test and adjustment questions.
Public Works / emergencies
409-797-3630. Use for after-hours water, sewer, drainage, traffic or streets emergencies.
Billing office
823 Rosenberg, Room 102, Galveston, TX 77550.
Municipal Services
3015 Market Street, Galveston, TX 77550. Phone: 409-797-3630.
Useful Galveston water contacts
Billing: 409-797-3550 Fax: 409-242-2148 Customer Service: customerservice@galvestontx.gov Municipal Services: 409-797-3630 Public Works fax: 409-356-4007 City main: 409-797-3500 Recycle center: 409-741-1446Galveston Water and Sewer Rates: What the Bill Means
Residential water base
For FY2025, the listed residential 5/8 x 3/4-inch water base rate is $10.78.
Water volume tiers
Residential water volume is billed per 100 cubic feet, with tiers from first 500 cubic feet through use above 2,000 cubic feet.
Sewer base and usage
The residential 5/8 x 3/4-inch sewer base rate is listed at $13.10, plus sewer volume use.
| FY2025 listed item | Amount | Why it matters |
|---|---|---|
| Residential water base, 5/8 x 3/4" meter | $10.78 | Common small-meter base charge. |
| Residential water volume, first 500 cu. ft. | $1.78 per 100 cu. ft. | Lowest usage tier. |
| Residential water volume, next 500 cu. ft. | $4.45 per 100 cu. ft. | Middle usage tier. |
| Residential water volume, next 1,000 cu. ft. | $6.22 per 100 cu. ft. | Higher residential tier. |
| Residential water volume, above 2,000 cu. ft. | $9.26 per 100 cu. ft. | Outdoor use, leaks and pool fills can move use into this tier. |
| Residential sewer base, 5/8 x 3/4" meter | $13.10 | Sewer fixed charge is separate from water base. |
| Residential sewer volume | $4.22 per 100 cu. ft. | Sewer can rise when metered water use rises. |
| Non-residential sewer volume | $5.10 per 100 cu. ft. | Commercial/government users should check non-residential rates. |
High Galveston Water Bill, Meter Test and Adjustment Request
Meter test request
The Utility Billing page links to a Request a Meter Test Form. Use it if you believe the meter reading or meter function needs review.
Adjustment request
The City provides an Adjustment Request Form and says it should be sent with required documentation.
Usage tracking
EyeOnWater helps customers see daily, weekly, monthly and yearly water-use graphs at no additional cost.
Compare bill lines
Check water base, water volume tier, sewer base, sewer volume, garbage/sanitation, prior balance and any fees before assuming a meter problem.
Check common leaks
Inspect toilets, faucet drips, irrigation, sprinkler valves, water heaters, hose bibs, soft ground and service-line areas.
Use EyeOnWater
Look for a continuous usage pattern. A steady overnight flow often points to a toilet, irrigation or service-line leak.
Save documentation
For adjustment review, keep plumber invoice, repair receipts, photos, dates, meter readings and a short explanation of what was fixed.
Pool Fill Sewer Adjustment: Do This Before Filling
Galveston’s pool-fill rule is very specific
The City asks customers to email Utility Billing Customer Service before filling a pool with a picture of the meter reading to customerservice@galvestontx.gov. After the pool is filled, email a picture of the post-fill meter reading. The department can adjust the bill to reduce the sewer portion related to the pool fill.
Before filling
Take a clear photo of the meter reading and email it to Utility Billing.
After filling
Take a second clear photo of the meter reading and email it promptly.
Keep records
Save both emails, photos and pool-fill dates until the adjusted bill is confirmed.
Report a Leak, Licensed Plumber and Emergency Routing
Private leak repair
The City’s leak page says repairs and turning water back on will need to be made by a licensed plumber.
Billing leak report
Use the online leak form, email Customer Service, or call 409-797-3550.
Emergency leak or sewer issue
Call 409-797-3630 for after-hours water, sewer, drainage, traffic or streets emergencies.
What to include when reporting a leak
- Service address and account number if available.
- Whether the leak is inside, yard-side, meter box, street, alley, sewer or drainage area.
- Whether a licensed plumber has already repaired it.
- Photos, repair invoice, parts receipts and repair date.
- Whether water is creating a public hazard or entering a building.
EyeOnWater: Track Daily Usage and Catch Leaks Faster
App or online portal
EyeOnWater is available through a secure smartphone app or online portal.
Usage graphs
The tool shows daily, weekly, monthly and yearly usage activity through easy-to-understand consumption graphs.
No additional cost
Galveston says this tool is available through the utility at no additional cost to customers.
Galveston Water Quality, TCEQ Recognition and Chlorine Maintenance
Superior Water System
The City says Galveston is recognized as a “Superior Water System” by the Texas Commission on Environmental Quality.
Water quality reports
The official archive lists the 2024 Water Quality Report and prior annual reports.
Chlorine maintenance
Municipal Utilities links 2026 Annual Chlorine Maintenance information and process documents.
When water looks or smells different
- Check City alerts and chlorine maintenance information.
- Check whether hydrant work, water main work or active leaks are nearby.
- Run cold water briefly and see whether it clears.
- Avoid washing white laundry if water is visibly discolored.
- Call 409-797-3630 if it appears connected to a public leak, sewer issue or after-hours emergency.
Water Conservation Tips That Also Lower Bills
Toilet dye test
Add food coloring to the tank. If colored water appears in the bowl, the toilet is leaking.
Irrigate early
Water lawns or gardens during the coolest part of the day; early morning is best.
Pool cover
The City recommends using a pool cover to reduce evaporation when the pool is not in use.
Quick conservation checklist
- Turn off water while shaving, brushing teeth, soaping or shampooing.
- Wash only full dishwasher and laundry loads.
- Install low-flow faucet aerators and showerheads.
- Repair all leaks quickly.
- Set sprinklers to water lawns and gardens, not the street or sidewalk.
- Use mulch around shrubs and garden plants to reduce evaporation.
- Sweep driveways and sidewalks instead of hosing them down.
Local Galveston Tips That Prevent Water Bill Problems
Use epayUB, not a random bill-pay site
Start from GalvestonTX.gov or galvestontx.epayub.com. Third-party payment sites may delay posting or charge unnecessary fees.
Take pool-fill meter photos before and after
The sewer adjustment is only available if you contact Utility Billing before the pool fill and send the required meter reading photos.
Submit service applications before 4 p.m.
Applications received by fax or email after 4 p.m. are processed the next business day, which can delay move-in service.
Use EyeOnWater before disputing
Usage graphs help show whether the bill came from continuous leak flow, a one-day event, irrigation, or normal use.
Call the right number
Billing/account issues go to 409-797-3550. Water/sewer/drainage emergency issues go to 409-797-3630.
Garbage billing is bundled with water service
City FAQ says garbage pickup is included when signing up for water service. Non-billing garbage questions should go to Public Works.
Galveston Utility Billing Map and Visit Planning
Use this map for Utility Billing Customer Service at 823 Rosenberg, Room 102. Call before visiting if you need new service, account review, adjustment help or same-day processing.
Billing office
Utility Billing Customer Service, 823 Rosenberg, Room 102, Galveston, TX 77550.
Hours
Office: Monday–Friday, 8 a.m.–5 p.m. New service: 8 a.m.–4:30 p.m. Drive-thru: 7:30 a.m.–5:30 p.m.
Bring
Bill, account number, ID, lease or closing papers, deposit/payment proof, repair receipts, meter photos, adjustment form or disconnect form.
Official Galveston Water Links
Galveston Water Department FAQs
How do I pay my Galveston water bill online?
Use the official City of Galveston epayUB portal at galvestontx.epayub.com. You can log in, register, or use Quick Pay without logging in.
What is the Galveston water billing phone number?
Call 409-797-3550 for Utility Billing Customer Service, including billing, payments, new service, deposits, meter tests, adjustment requests and auto-draft questions.
Where is Galveston Utility Billing located?
Utility Billing Customer Service is located at 823 Rosenberg, Room 102, Galveston, TX 77550.
What are Galveston Utility Billing office hours?
Office hours are Monday–Friday, 8 a.m.–5 p.m. New service hours are Monday–Friday, 8 a.m.–4:30 p.m. Drive-thru window hours are Monday–Friday, 7:30 a.m.–5:30 p.m.
Does Galveston charge a fee for online water bill payment?
The City says online credit/debit card utility payments are free. eCheck payments have a $0.75 third-party service fee.
Can I view my Galveston water bill online?
Yes. The City FAQ says customers can view their bill online at galvestontx.epayub.com.
Is automatic bank draft available for Galveston water bills?
Yes. Call a Water Billing Customer Service Representative at 409-797-3550 to sign up, or if you are registered online, log in and edit Auto Pay under account settings.
How much is the Galveston residential water deposit?
The City FAQ lists a $150 residential deposit plus a $15 service fee.
Can the Galveston water deposit be waived?
Yes. The City FAQ says a letter of credit from a current utility with at least 12 months of good payment history may be accepted instead of the deposit.
What documents do renters need for Galveston water service?
Renters need a current lease agreement and proof of identification.
What documents do buyers need for Galveston water service?
Buyers need closing/settlement papers and proof of identification.
Who do I call for a Galveston water or sewer emergency?
Call 409-797-3630 for water, sewer, drainage, traffic or streets emergencies after hours, on weekends or on holidays.
How do I get a sewer adjustment for filling a pool in Galveston?
Email customerservice@galvestontx.gov before filling the pool with a picture of the meter reading, then email a post-fill meter reading after the pool is filled. The City says customers who do not contact the City before the pool fill cannot be granted an adjustment.
Does this page collect Galveston water bill payments?
No. This is an independent informational guide. Use official GalvestonTX.gov and galvestontx.epayub.com links for live payment, bill viewing, service applications, forms, rates, water quality reports and emergency routing.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.