Miami-Dade WASD Account Help
Need to pay a Miami-Dade water bill, reconnect service, start or stop service, set up Auto Pay, print a PDF bill, request a leak adjustment, or call the right number? Start here and use the official Miami-Dade links only.
This page gives the direct answer first: online payment options, card/bank fees, phone numbers, mail address, customer centers, emergency line, deposits, paperless billing and high-bill adjustment steps.
Choose Your Miami-Dade Water Bill Task
Use card, bank account or Auto Pay from Miami-Dade’s official online payment page.
Open quick payIf disconnected for non-payment, pay and then call 305-665-7477 to request reconnection.
Reconnection rulesAdjustments may apply for concealed leaks, pool refill credit, vandalism, bad reads or estimates.
Adjustment stepsCheck provider by address first. Deposits/service charge may appear on the initial bill.
Start serviceFast Answer for Miami-Dade Water Bill Payment
Cheapest online route
Use a bank account online. Miami-Dade says one-time bank-account payment is free; have your bank routing and account number ready.
Fast card route
Use Mastercard, Visa, American Express or Discover. Residential card transactions show a service fee; some high-cost cards may be charged percentage-based fees.
Best human route
Call Customer Care at 305-665-7477, Monday–Friday, 8 a.m.–7 p.m., for billing, account, reconnection or hearing questions.
How To Pay a Miami-Dade Water Bill Online
Start from the official Quick Pay page
Open Miami-Dade’s Water Bill – Online Quick Pay page or your My Water & Sewer Account.
Pick card, bank account or Auto Pay
Use bank account for a free one-time online payment. Use card if speed matters and you accept the fee. Use Auto Pay if you want recurring scheduled payments.
Verify account and address
Check account number, service address, amount, due date and payment method before submitting. This matters for rentals, condos, shared properties and move-outs.
Save proof and follow up if urgent
Save confirmation, date, amount, card/bank record and screenshot. If shutoff or reconnection is involved, call Customer Care after paying.
Miami-Dade Water Bill Fees and Free Payment Choices
| Payment choice | Official detail | Best use | Watch out |
|---|---|---|---|
| Online bank account | One-time online bank-account payment is listed as free of charge. | Best fee-saving online option. | Have routing and bank account number ready. |
| Online card | Residential card transactions are charged a $3.95 service fee, with a $5,000 transaction cap. | Fast payment when a fee is acceptable. | High-cost/rewards/commercial cards may be charged 2.95% of payment amount, with $5,000 transaction cap. |
| Auto Pay | Miami-Dade says customers can sign up free of charge and schedule automatic payments. | Customers who want recurring payment and fewer missed bills. | You need to add a bank account before setting up Auto Pay. |
| Phone checking/savings | Call 1-800-565-1800 to pay with checking or savings account. | Phone payment without card. | Keep confirmation and allow time for posting. |
| Phone credit card | Call 1-800-510-0880 for card payment. A $4.49 convenience fee applies. | After-hours card payment by phone. | For disconnection/reconnection, still call 305-665-7477 after payment. |
| Pay by check, cashier’s check or money order to the Miami-Dade Water & Sewer Department P.O. Box. | Non-urgent payments when there is mailing time. | Do not use mail if payment is due immediately or service is at risk. |
Pay by Phone, Mail or In Person
Phone payment
Checking/savings: 1-800-565-1800. Credit card: 1-800-510-0880. Card phone payments show a $4.49 convenience fee.
Mail payment
MIAMI-DADE WATER & SEWER DEPT
PO BOX 26055
MIAMI, FL 33102-6055
In person
Miami-Dade lists customer service centers, cashier-only offices, kiosks and one private pay station. Payment types vary by location.
Reconnect Miami-Dade Water Service After Non-Payment
Official reconnection rule: If water was disconnected due to non-payment and you make the required payment, call the Customer Care Center at 305-665-7477 as soon as payment is made. Miami-Dade states reconnection timing depends on when you call.
| When you call after payment | Official reconnection timing | Customer responsibility |
|---|---|---|
| Before 7 p.m. Monday–Friday | Service will be reconnected before midnight. | Have fixtures in the OFF position before reconnection. |
| After 7 p.m. Monday–Friday | Service will be reconnected the next day by 10 a.m. | Do not leave faucets, hoses or fixtures open. |
| By 3 p.m. Saturday or Sunday | Service will be reconnected the same day. | Call after the required payment; do not assume payment alone triggers field work. |
| After 3 p.m. Saturday or Sunday | Service will be reconnected the next day by 10 a.m. | Meter must not show water registering when service is restored. |
Paperless Billing, PDF Bills and Auto Pay
Paperless billing
Log in or create a self-service account, then use the Account Home dashboard or Pay Bill page to activate Paperless Billing.
PDF bill
After logging in, use the left navigation and select View Current Bill (PDF) to view a PDF version of your water bill.
Auto Pay
Create an account through the Miami-Dade Payment Service Center, add a bank account, then set payment frequency, timing and amount.
| Setup item | Official detail | User tip |
|---|---|---|
| You need a valid personal email address for enrollment and notifications. | Use an email you check often so you do not miss paperless bill notices. | |
| Username | Username must be 8–32 alphabetic and/or numeric characters, with no special characters or spaces. | Write it down before leaving the setup screen. |
| Password | Password must be at least 8 characters and include lowercase, uppercase, number and special character. | Use a password manager if possible. |
| Bank account | You need to add a bank account before setting up Auto Pay. | Verify routing/account numbers carefully to prevent failed drafts. |
Start or Stop Miami-Dade Water Service
Start service
- Use the address lookup first and select the Water & Sewer tab to confirm Miami-Dade WASD is your provider.
- Property must be in good standing and free of violations or past-due balances.
- Businesses must provide business name and Federal Tax Number or Employer Identification Number.
- Deposits and a service charge are included in the initial billing statement.
Stop service
- Only the account holder can request to stop service.
- Once requested, service is stopped the next business day between 8 a.m. and noon.
- Accounts cannot be temporarily deactivated.
- Deposit on file is credited to the final bill; remaining balance is forwarded.
High Bill, Leak Adjustment, Pool Credit or Bad Meter Reading
Miami-Dade lists several reasons a customer may request a water bill adjustment. Use the right category and attach proof.
| Adjustment reason | Official detail | What to prepare |
|---|---|---|
| Concealed / underground leak | Repairs must be completed within 30 days after department notification that a possible plumbing problem may exist. | Signed leak form, repair receipts/bills or repair letter, and before/after photos. |
| Pool refill credit | Miami-Dade says a once-a-year pool credit is allowed for a swimming pool that is emptied and refilled. | Pool service details, date, account number and refill explanation. |
| Vandalism | Customer must report the incident to police, and WASD must be able to verify repairs to damaged water/sewer fixtures. | Police report, repair documentation and photos. |
| Over or underestimated reading | Adjustment may apply if a reading was overestimated or underestimated. | Bill copy, meter reading evidence, photos if safe and clear. |
| Incorrect meter reading | Adjustment may apply for incorrect meter reading. | Current bill, past usage, meter photo and account details. |
Billing Question or Water/Sewer Emergency?
| Problem | Use this route | Why |
|---|---|---|
| Payment, bill, account, reconnection, Auto Pay, extension | Customer Care: 305-665-7477, Monday–Friday, 8 a.m.–7 p.m. | This is account and billing help. |
| Broken/leaking water or sewer pipes, hydrants, manholes or meters | 24-hour emergency call center: 305-274-9272. | Field service/emergency issue, not just billing. |
| Pump station alarm, red flashing lights | Call 305-274-9272. | Miami-Dade lists pump station alerts as emergency items. |
| Low water pressure or loss of service | Call emergency line if widespread or urgent; check bill/account if only shutoff related. | Could be system issue or account disconnection. |
| Sewer backup or overflowing manholes | Call 305-274-9272. | Immediate public health/property concern. |
| Water quality or hazardous conditions | Call 305-274-9272. | Miami-Dade lists water quality and hazardous conditions under emergency reporting. |
Miami-Dade Water Customer Centers, Kiosks and Pay Stations
| Location type | Address / detail | Payment types / timing |
|---|---|---|
| Full-service center | Water and Sewer Department, 3071 SW 38th Ave., Miami, 1st Floor. | Cash, major credit cards, debit cards, check, cashier’s check or money order. Monday–Friday, 8 a.m.–4:30 p.m. |
| Full-service center | South Dade Government Center, 10710 SW 211th St., Cutler Bay, Suite 105. | Cash, major credit cards, debit cards, check, cashier’s check or money order. Monday–Friday, 8 a.m.–4:30 p.m. |
| Full-service center | Joseph Caleb Center, 5400 NW 22nd Ave., Miami. | Listed as a customer service location. Confirm before visiting if you need a specific payment type. |
| Cashiers only | LeJeune Office, 3575 S. LeJeune Rd., Miami. | Cash, check, cashier’s check or money order. No debit or credit cards. |
| Cashiers only / kiosk | NW Dade Opa-locka Office, 780 Fisherman Street, Opa-locka, Room 130. | Cashier payments accept non-card methods; kiosk accepts major credit/debit cards. |
| Kiosk timing | Available at 3071 SW 38th Ave., South Dade Government Center, and NW Dade Opa-locka Office. | Major credit/debit cards accepted. Payments before 2 p.m. process same day; after 2 p.m. process next business day. |
| Private pay station | Continental Pharmacy, 505 SW 8th St., Miami. Monday–Sunday, 8 a.m.–10 p.m. | Cash, check, cashier’s check or money order. No debit/credit cards. Allow one week for processing. |
Local Miami-Dade Tips That Prevent Payment Problems
Check provider before paying
Miami-Dade WASD serves many customers, but not every address in the county is a direct retail WASD account. Use the address lookup if you are moving in or inherited a property.
Do not use private pay station for urgent shutoff
Private pay station payments may take one week to process. If shutoff or reconnection matters, use a faster official route and call Customer Care.
Photos help high-bill disputes
For concealed leaks, Miami-Dade specifically asks for before/after repair photos and repair bills or repair letters. Save proof before walls or ground are closed.
Keep fixtures off before reconnection
Miami-Dade says service will not be reconnected if there is evidence of water registering at the meter. Turn off faucets, hoses, toilets and appliances before asking for reconnection.
Miami-Dade WASD Map and Visit Notes
Use this map for the main Water and Sewer Douglas Office. For routine payment, start online or by phone first. Visit only when you need in-person account help or an accepted in-person payment method.
Main office
Water and Sewer Douglas Office, 3071 SW 38th Ave., Miami, FL 33146.
Customer Care
Call 305-665-7477, Monday–Friday, 8 a.m.–7 p.m., before visiting for billing questions.
Emergency line
Call 305-274-9272 24 hours for broken pipes, sewer backups, water quality, low pressure or hazardous water/sewer conditions.
Official Miami-Dade Water Bill Links Used in This Guide
Miami-Dade Water Bill Payment FAQs
Where do I pay my Miami-Dade water bill online?
Use Miami-Dade’s official Water Bill – Online Quick Pay page or log in to your My Water & Sewer Account from miamidade.gov.
Is bank-account payment free for Miami-Dade water bills?
Yes. Miami-Dade says one-time online payment using your bank account is free of charge. Have your bank account and routing number ready.
What is the Miami-Dade online credit card fee?
Miami-Dade lists a $3.95 residential credit card service fee per transaction, with a $5,000 cap. Some high-cost, rewards or commercial cards may be charged 2.95% of the payment amount.
What phone number do I call to pay a Miami-Dade water bill?
Call 1-800-565-1800 to pay with checking or savings account. Call 1-800-510-0880 to pay with Mastercard, Visa, American Express or Discover; a $4.49 convenience fee applies for phone card payments.
What is Miami-Dade Water and Sewer customer service phone number?
Call the Customer Care Center at 305-665-7477, Monday through Friday, 8 a.m. to 7 p.m.
What should I do if my water was disconnected for non-payment?
Make the required payment, then call 305-665-7477 as soon as payment is made to request reconnection. Reconnection timing depends on when you call.
Where do I mail a Miami-Dade water bill payment?
Mail check, cashier’s check or money order to MIAMI-DADE WATER & SEWER DEPT, PO BOX 26055, MIAMI, FL 33102-6055.
Can Miami-Dade adjust a high water bill?
Miami-Dade may consider adjustments for concealed underground or behind-wall leaks, once-a-year pool refill credit, vandalism, over/underestimated reading, or incorrect meter reading. Documentation is required.
How much is the Miami-Dade start-service deposit?
Miami-Dade lists a $50 deposit each to start water and sewer service, plus a non-refundable $45 service charge. Charges are included in the initial billing statement.
Does this page collect Miami-Dade water bill payments?
No. This is an informational guide. Use official Miami-Dade County, Miami-Dade Water and Sewer, or payment service links for live payment, balance, service and account support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.