NYC Water Bill – Pay Online, Phone or Walk-In (2026)
Paying an NYC water bill is simple once you know the correct official route. New York City water and sewer billing runs through the Department of Environmental Protection and the NYC Water Board, and customers can pay online, by phone, by mail, or in person. This guide is written like a practical help page, not a thin summary. It shows exactly where to pay, which phone number to use, where walk-in offices are located, which methods charge card fees, and what to do if you want recurring payments, bill history, refunds, or billing-dispute help.
This article also covers the details people actually search for: NYC water bill pay online, My DEP Account login, NYC water bill phone payment, NYC water bill walk-in office, and current 2026 water and sewer rates. If your goal is simply to pay quickly, a one-time payment may be enough. If you want more control over the account, the full My DEP Account is usually the better setup.
NYC water bill payment details at a glance
New York City lets customers pay water and sewer bills online, by phone, by mail, or in person. Online payment can be done either through a full My DEP Account or through the official one-time payment page. Phone payment is available 24 hours a day, 7 days a week. Mail payment is still allowed by check or money order. Walk-in payments can be made at DEP Borough Offices or at Department of Finance Business Centers, depending on the type of help you need.
The best method depends on what you need. If you want a fast single payment, the one-time payment page is the fastest online route. If you want recurring payments, automatic bill pay, multiple-property management, bill history, refunds, or billing-dispute requests, My DEP Account is much stronger.
| Item | Official details |
|---|---|
| Main payment page | DEP How to Pay |
| One-time online payment | Official QuickPay page |
| Full account portal | My DEP Account for payments, recurring payments, automatic bill pay, multiple properties, bill history, refunds, and disputes |
| Pay by phone | 866-622-8292, available 24/7 |
| Phone card fee | 2.25% processing fee for credit and debit card payments |
| Phone EFT fee | No fee for EFT from checking or savings |
| Mail payment address | NYC Water Board, P.O. Box 11863, Newark, NJ 07101-8163 |
| Mail payment type | Check or money order only, payable to NYC Water Board |
| Cash by mail | Not accepted |
| Walk-in DEP offices | Bronx, Brooklyn, Manhattan, Staten Island walk-in; Queens by appointment |
| DEP Borough Office hours | Monday–Friday, 9:00 AM–5:00 PM |
| DOF Business Centers | Accept cash, check, or money order payments only; no account-information help |
| 2026 water rate | $5.05 per 100 cubic feet (748 gallons) |
| 2026 sewer rate | 159% of water rate = $8.02 per 100 cubic feet |
| 2026 total metered water + sewer | $13.07 per 100 cubic feet |
What this NYC guide helps you do
Pay online Use QuickPay Log in to My DEP Pay by phone Pay by mail Pay walk-in Set up recurring payments Manage multiple properties Request refunds Understand 2026 ratesHow to pay your NYC water bill online
New York City supports two practical online routes. The first is a one-time payment page for fast payment. The second is the full My DEP Account. Both are official. The right choice depends on whether you want to pay once or manage the account more deeply over time.
The city’s payment guidance says online payments are available 24 hours a day, 7 days a week. Payments can be made by credit card, debit card, or EFT using a checking or savings account. One timing detail is important: payments authorized after 9 a.m. on weekdays may not post until the following day, and payments authorized over the weekend may not post until Tuesday.
Fastest route: one-time payment
Go to NYC DEP QuickPay.
What happens next: enter the water and sewer account details carefully and move into the payment flow.
NYC allows online payment by credit card, debit card, or EFT from a checking or savings account.
What happens next: confirm the account number, amount due, and payment details before submitting.
Screenshot the confirmation page or keep the payment email for your records.
What happens next: you have proof if you need to confirm posting or contact support later.
Best route for regular customers: My DEP Account
The official DEP customer-service page explains that My DEP Account is the central online portal for payments and account services.
What happens next: once inside the account, you can do more than just pay once.
DEP says My DEP Account can be used to make payments online, set up recurring payments, enroll in automatic bill payments, manage multiple properties, view and print current bills, retrieve past bills, view payment history, receive email confirmations, and submit billing disputes or refund requests.
What happens next: the account becomes much easier to manage long term.
How to pay NYC water bill by phone
New York City says phone payment is available 24 hours a day, 7 days a week. The automated phone number for water and sewer bill payment is 866-622-8292.
This route accepts debit card, most credit cards, and EFT from a savings or checking account. The city specifically notes that there is a 2.25% processing fee for credit and debit card payments, but there is no fee for EFT transactions.
Use the official DEP automated bill-payment number.
Have the account number, payment amount, and card or bank details ready before you start.
EFT from checking or savings avoids the 2.25% credit/debit processing fee.
Always save the payment confirmation before ending the call.
Pay by mail: check and money order
Mail payment is still supported if you prefer to pay by check or money order. This route is useful when you want a paper trail, but it is slower than online or phone payment, so it is usually not the best choice when a due date is very close.
Mail payment instructions
- Make the check or money order payable to NYC Water Board
- Write the water and sewer account number on the check or money order
- Include the bill stub with the payment
- Do not send cash
Mailing address
NYC Water Board
P.O. Box 11863
Newark, NJ 07101-8163
NYC walk-in payment options: DEP Borough Offices and DOF Business Centers
NYC gives customers two kinds of in-person payment locations, and the difference matters. DEP Borough Offices are the better choice when you want payment help plus account information, because DEP staff can help with billing issues and water-account questions. Department of Finance Business Centers accept water and sewer bill payments too, including cash, but they do not provide water-bill account information.
DEP Borough Offices are open Monday through Friday from 9:00 a.m. to 5:00 p.m. Customers can receive service at any borough office regardless of where they live. Walk-in service is available in the Bronx, Brooklyn, Manhattan, and Staten Island. Queens requires an appointment.
| Borough Office | Address | Phone |
|---|---|---|
| Bronx | 1932 Arthur Avenue, 6th Floor | 718-466-8481 |
| Brooklyn | 345 Adams Street, 9th Floor | 718-923-2629 |
| Manhattan | 55 West 125 Street, 9th Floor | 212-643-2201 |
| Queens | 59-17 Junction Boulevard, 9th Floor | Appointment required |
| Staten Island | 60 Bay Street, 6th Floor | 718-420-4607 |
At DEP Borough Offices, you can pay by personal check, certified check, or money order, payable to NYC Water Board. Cash is not accepted at DEP Borough Offices. The city also notes that internet kiosks and customer-service telephones are available at borough offices for EFT or debit/credit payments.
Why My DEP Account is better than one-time payment for many property owners
One-time payment is great for speed, but My DEP Account is much stronger if you pay regularly or manage water bills for more than one address. The account lets you set up recurring payments, automatic bill pay, multiple-property access, bill retrieval, payment history, refund requests, and billing disputes all from one place.
For landlords, property managers, and homeowners who want less confusion, this matters a lot. Having one central account is easier than searching for past PDFs, wondering whether a payment posted, or trying to remember which property bill was paid last month.
Why My DEP Account makes sense
- You want recurring or automatic payments
- You need current and past bill access
- You want payment history and email confirmations
- You may need billing disputes or refund requests
- You manage more than one property
NYC 2026 water and sewer rates
The New York City Water Board’s published 2026 rates apply for the fiscal year period from July 1, 2025 through June 30, 2026. The metered water rate is $5.05 per 100 cubic feet, which is about 748 gallons. Sewer is charged at 159% of the water rate, which comes to $8.02 per 100 cubic feet. The total combined metered water and sewer rate is $13.07 per 100 cubic feet.
| FY 2026 NYC Rate | Amount |
|---|---|
| Water rate per 100 cf | $5.05 |
| Sewer rate per 100 cf | $8.02 |
| Total metered water + sewer per 100 cf | $13.07 |
| 2026 change vs prior year | +3.70% |
This matters because if your 2026 bill is higher than a similar month before, the rate schedule itself changed, not only your usage.
Why your NYC water bill may be higher than expected
A higher NYC water bill is not always a payment problem. Sometimes it is a usage issue, and sometimes it is partly the 2026 rate increase. If you only compare the final total and ignore the underlying consumption, it can be easy to misread what changed.
Common reasons for a higher bill
- Higher actual water usage
- Leaks, especially toilets or hidden plumbing leaks
- Seasonal use changes
- The FY 2026 rate increase itself
- Past-due balances carried forward
10 NYC water bill FAQs that actually match this topic
1) How do I pay my NYC water bill online?
You can pay online either through the official one-time QuickPay page or through My DEP Account for full account access.
2) What is My DEP Account used for?
My DEP Account lets customers make payments, set up recurring payments, enroll in automatic bill pay, manage multiple properties, view current and past bills, view payment history, receive email confirmations, and submit billing disputes or refund requests.
3) What phone number do I use to pay my NYC water bill?
The official automated phone payment number is 866-622-8292.
4) Is there a fee to pay my NYC water bill by phone?
Yes. Credit and debit card phone payments have a 2.25% processing fee. EFT from checking or savings has no fee.
5) Where do I mail an NYC water bill payment?
Mail check or money order payments to NYC Water Board, P.O. Box 11863, Newark, NJ 07101-8163.
6) Can I pay my NYC water bill in person?
Yes. You can pay at DEP Borough Offices or at NYC Department of Finance Business Centers.
7) Can I pay cash at a DEP Borough Office?
No. DEP Borough Offices accept personal check, certified check, or money order. Cash is not accepted there.
8) Where should I go if I need water-bill account help, not just payment?
Go to a DEP Borough Office, because Department of Finance Business Centers accept payments only and do not provide water-bill account information.
9) What are the 2026 NYC water and sewer rates?
For FY 2026, the water rate is $5.05 per 100 cubic feet, the sewer rate is $8.02 per 100 cubic feet, and the total combined rate is $13.07 per 100 cubic feet.
10) Do NYC online and phone payments always post the same day?
No. The city says payments authorized after 9 AM on weekdays may not post until the following day, and weekend payments may not post until Tuesday.
Official NYC water bill links and practical resources
For most customers, the easiest order is simple: use QuickPay for a fast one-time payment, use My DEP Account if you want recurring billing control and past bills, use EFT instead of cards if you want to avoid phone-payment fees, and go to a DEP Borough Office if you need real account help rather than just a payment counter.
Final practical takeaway
If you only remember three things from this guide, remember these: NYC water bills can be paid online, by phone, by mail, or in person; My DEP Account is the best choice for ongoing account control; and DEP Borough Offices are the right place for billing help, not just payment.
And if your due date is close, do not leave it to chance. Online payment, phone EFT, or walk-in payment is usually safer than mail, especially because posting delays can matter after 9 a.m. on weekdays and over weekends.