NYC DEP Water Bill Pay Help
Need to pay a New York City water and sewer bill, find your account number, avoid the 2.25% card fee, make a phone payment, mail a check, visit a borough office, or set up a payment agreement? Start with official NYC DEP pages and use the action path below.
This guide is built for quick scrolling: each step includes the official link users need at that moment.
Start Here: Pick Your NYC Water Bill Task
Use My DEP for online payment, eBilling, bill history, current/past bills, water usage, leak notifications, forms, disputes and AutoPay.
Open My DEP AccountUse QuickPay if you do not want to sign in. You need the DEP account number, house number and payment information.
Open QuickPayUse EFT from checking or savings. Credit/debit card payments carry a 2.25% fee.
Official payment optionsFor a payment agreement, contact DEP’s Collection Unit or review overdue water and sewer charge options.
Overdue charges helpPay Your NYC Water Bill: Practical Steps With Official Links
Open an official NYC DEP payment route
Use My DEP Account for full account tools or QuickPay for one-time payment. Avoid search ads and unofficial bill-pay pages.
Have the account number ready
DEP says the account number is on the water and wastewater bill. My DEP sign-up also needs the activation token from the bill. QuickPay asks for your DEP account number and house number.
Choose EFT if you want to avoid the card fee
DEP/NYC311 list no fee for EFT from a checking or savings account. Credit and debit card payments have a 2.25% processing/convenience fee.
Watch the 9 AM posting cutoff
NYC311 says payments authorized after 9 AM weekdays may not post until the next day, and weekend payments may not post until Tuesday. This matters if the bill is overdue.
If payment was deducted but not applied, call DEP
If payment left your bank account but has not been applied to the DEP account within 2 business days, NYC311 directs customers to get phone assistance from DEP billing.
NYC DEP Payment Methods, Fees and Best Use
| Payment route | Official detail | Use when | Official link |
|---|---|---|---|
| My DEP Account | Pay online, receive eBills, review history, print current/past bills, track usage, get leak notifications, submit forms and track status. | You own/manage property, want AutoPay, need history, or want leak/usage tools. | Login/register |
| QuickPay | One-time electronic payment without signing in; requires DEP account number, house number and payment information. | You need a quick one-time payment and do not need full account tools. | QuickPay |
| Phone payment | Automated phone payment is available at 866-622-8292, 24 hours a day, 7 days a week. | You prefer phone payment or cannot use the website. | Call 866-622-8292 |
| EFT / checking or savings | NYC311 lists no fee for EFT transactions from checking or savings. | You want to avoid the 2.25% card fee. | NYC311 fee note |
| Credit/debit card | DEP/NYC311 list a 2.25% convenience/processing fee for credit or debit card payments. | You want card payment and accept the fee. | DEP payment page |
| Check or money order payable to NYC Water Board; write account number; enclose bill stub; no cash by mail. | Non-urgent payment where mailing/posting delay is acceptable. | Mail address below | |
| In person | DEP borough offices accept check/money order; NYC Department of Finance Business Centers accept cash, check or money order. | You need in-person help, no online access, or borough office service. | Borough offices |
My DEP Account vs QuickPay: Which One Should You Use?
Use My DEP when you need…
- AutoPay or monthly billing setup.
- eBilling instead of paper bills.
- Billing history for the last 12 periods.
- Current and past bill printing.
- Usage tracking and leak notifications.
- Billing disputes, refunds or form status.
- Delegated access or property manager tools.
Use QuickPay when you only need…
- One-time payment without login.
- Payment using DEP account number.
- House number verification.
- Credit/debit card or EFT payment.
- No need for billing history.
- No need to set AutoPay or eBilling.
- A quick payment from a non-account manager.
Payment Posting Rules That Matter
After 9 AM weekday
Payments authorized after 9 AM weekdays may not post until the following day.
Posting ruleWeekend payment
Weekend payments may not post until Tuesday. Do not wait until Saturday if your account is time-sensitive.
Weekend posting rulePayment missing
If money left your bank but does not appear on DEP within 2 business days, contact 718-595-7000.
Call DEP billingPhone, Mail and In-Person NYC Water Bill Payment
Pay by phone
Call 866-622-8292. The automated payment service is available 24/7. EFT is no fee; card payments have a 2.25% fee.
Call 866-622-8292Pay by mail
Make check/money order payable to NYC Water Board, write the account number, include bill stub, and mail to:
NYC Water Board
P.O. Box 11863
Newark, NJ 07101-8163
Pay in person
DEP borough offices accept check or money order. Department of Finance Business Centers accept payments but do not provide water/sewer account help.
DEP borough officesDEP Borough Offices: Addresses, Hours and When To Go
DEP says customers can receive in-person service at any borough office regardless of borough of residence. Office hours are listed as Monday-Friday, 9 AM-5 PM, subject to holiday closures.
| Borough office | Address | Phone | Use this office for |
|---|---|---|---|
| Bronx | 1932 Arthur Avenue, 6th Floor | 718-466-8481 | Water/sewer account service, payment questions, office help. |
| Brooklyn | 345 Adams Street, 9th Floor | 718-923-2629 | Account service and borough-office payment help. |
| Manhattan | 55 West 125th Street, 9th Floor | 212-643-2201 | Account service and in-person DEP customer support. |
| Queens | 59-17 Junction Boulevard, 9th Floor | 718-595-3258 | DEP customer service appointments and billing support. |
| Staten Island | 60 Bay Street, 6th Floor | 718-876-6802 | DEP customer service and in-person account assistance. |
Account Number, Activation Token and Corporate Debit Block
Account number
Your DEP account number is on the water and wastewater bill. QuickPay needs the account number and house number.
Billing FAQsActivation token
My DEP sign-up requires your account number and activation token, both located on the water and wastewater bill.
My DEP sign-up noteCorporate debit block
DEP advises corporate customers to ask their bank to add Paymentus Originator ID 1020401225 to avoid a debit block.
Debit block noteNYC Water Bill Rates, HCF and Late Charges
FY2027 water rate
The NYC Water Board rate table for 7/1/26-6/30/27 lists water at $5.35 per 100 cf.
Water Board ratesWater + sewer total
The Water Board table lists FY2027 sewer at 159% of water and total water/sewer at $13.86 per 100 cf.
Current rate scheduleOverdue NYC Water Bill, Payment Agreement or Shutoff Concern
If you cannot pay in full: NYC guidance says customers can contact DEP’s Collection Unit for a payment agreement. For water shutoff questions, use DEP’s official shutoff contact route.
Before calling
Have the account number, property address, amount due, payment history and bill copy ready.
If payment is pending
Remember payments after 9 AM or on weekends may post later. Keep proof and check account status.
If service status is serious
Use DEP billing support or collections rather than waiting for email only.
High NYC Water Bill: What To Check First
Indoor leaks
Running toilets, silent flappers, faucets, water heaters and basement/cellar plumbing can quietly increase HCF usage.
Meter / AMR
NYC uses automated meter reading devices on many properties. My DEP usage tracking can help identify spikes and leak patterns.
Multi-family property
For buildings, check tenant plumbing, vacant units, basement fixtures, irrigation, common-area bathrooms and service-line problems.
Local NYC Tips Users Actually Need
Use EFT for large bills
A 2.25% card fee can be expensive on big building bills. EFT from checking or savings is listed with no fee.
Do not mail cash
NYC says cash is not accepted by mail. Use check or money order payable to NYC Water Board and include the bill stub.
Go to DEP office for account problems
Department of Finance Business Centers can accept payments, but they do not have water/sewer account information. Use DEP borough offices for billing questions.
Property managers should use My DEP roles
My DEP supports property-manager style access, multiple accounts, delegated users, communication preferences and bill copies to different mailing addresses.
NYC Water Bill Payment Problems: Fast Fix Table
| Problem | Best next action | Official link |
|---|---|---|
| Need one-time payment | Use QuickPay with DEP account number, house number and bank/card information. | QuickPay |
| Need AutoPay/eBilling/history | Register or log in to My DEP Account. | My DEP |
| Payment not posted | Check 9 AM/weekend posting rules. If bank payment was deducted and not applied within 2 business days, call 718-595-7000. | NYC311 payment help |
| Corporate payment blocked | Ask your bank about adding Paymentus Originator ID 1020401225 to the exception list. | Debit block note |
| Need payment agreement | Contact DEP Collection Unit at 718-595-7890 or collectionsunit@dep.nyc.gov. | Overdue charges |
| Bill looks too high | Check HCF usage, My DEP water usage tracking, leak alerts, meter readings and billing period. | Billing FAQs |
NYC DEP Borough Office Map and Visit Planning
The Queens borough office is also DEP’s Customer Service address. You can receive in-person service at any DEP borough office regardless of borough of residence. Verify holiday closures before going.
Main customer service office
59-17 Junction Boulevard, Queens. DEP customer-service mail also uses Junction Boulevard office address.
Office hours
DEP borough offices are listed as Monday-Friday, 9 AM-5 PM, subject to holiday closures.
Need cash payment?
Use NYC Department of Finance Business Centers for cash/check/money order payments, but go to DEP for account information.
Official NYC DEP Links Used in This Guide
NYC Water Bill Payment FAQs
Where is the official NYC water bill payment portal?
The official full account portal is My DEP Account at nyc.gov/mydep. For one-time payment without logging in, use DEP QuickPay at a826-umax.dep.nyc.gov/quickpay.
Can I pay a NYC water bill without logging in?
Yes. DEP QuickPay lets you make a one-time payment without signing in. You need the DEP account number, house number and payment information.
Is there a fee to pay a NYC DEP water bill by card?
Yes. DEP/NYC311 list a 2.25% convenience or processing fee for credit and debit card payments.
How can I avoid the NYC DEP card fee?
Use Electronic Funds Transfer from a checking or savings account. NYC311 lists no cost for EFT transactions.
What phone number do I call to pay a NYC water bill?
Call the automated bill payment line at 866-622-8292. It is listed as available 24 hours a day, 7 days a week.
What is the NYC DEP billing customer service number?
Call 718-595-7000 for water and sewer billing support. Call center hours are listed as Monday 8 AM-7 PM, Tuesday-Friday 8 AM-6 PM, and Saturday 9 AM-12 PM, subject to holiday closures.
Where do I mail a NYC water bill payment?
Mail check or money order payable to NYC Water Board with your bill stub to: NYC Water Board, P.O. Box 11863, Newark, NJ 07101-8163. Do not mail cash.
When will my NYC water bill payment post?
NYC311 says payments authorized after 9 AM weekdays may not post until the following day, and weekend payments may not post until Tuesday.
What is HCF on a NYC water bill?
HCF means hundred cubic feet. DEP explains that 1 HCF equals 748 gallons.
Does this page collect NYC water bill payments?
No. This is an informational guide. Use official NYC DEP, My DEP, DEP QuickPay, NYC311 or NYC Water Board pages for live payment, account balance, fees, rates and service status.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.