Pay or Fix a Bloomington Utility Bill
Need to pay a City of Bloomington Utilities bill, use Quick Pay, register for Utility Access, call Customer Service, start residential water/sewer/stormwater service, understand a $90 reconnect fee, check 2026 water-rate timing, or solve a high bill? This guide gives the official route first and explains the details that matter before you submit payment.
Start Here: Pick the Exact Bloomington Utility Task
Use Utility Access Quick Pay. You need your account number and must include all dashes.
Quick PayRegister to view details, manage single or multi-accounts, use multi-bill pay and e-Billing.
Utility AccessFor billing, service, disconnection, restoration or portal help, call 812-349-3930.
CBU contactPay the past-due balance plus $90 reconnect fee, then contact CBU to restore service.
Pay and callHow to Pay a Bloomington, Indiana Water Bill Online
City of Bloomington Utilities uses Utility Access through Municipal Online Services. Use the City’s official pay page or the portal link below, especially if your account is past due or you need proof of payment.
Open the official CBU payment page
Start from City of Bloomington Utilities Pay Utility Bill or direct Utility Access.
Choose Quick Pay or account login
Use Quick Pay if you only need to pay and have your account number. Register/login if you want account details, multi-account management, multi-bill pay and e-Billing.
Enter account number and name exactly
Quick Pay asks for the account number with all dashes, for example 000001-001, and the name exactly as it appears on the bill.
Enter card details carefully
If paying by credit/debit card, the portal requires the cardholder’s name, card billing address and ZIP code. Incorrect details can delay or fail payment.
Save proof and call if urgent
Save confirmation number, account number, amount, payment date and screenshot. If service is disconnected or past due, contact CBU Customer Service at 812-349-3930 or utilities.cs@bloomington.in.gov.
Utility Access: Quick Pay, Registration and Portal Rules
Quick Pay
Quick Pay is no-login payment. You need your CBU account number with dashes and the name exactly as shown on the bill.
Sign in / register
Registration lets you view account details, manage single and multi-accounts, use multi-bill pay and enroll in e-Billing.
Payment methods
The portal displays Visa, MasterCard, Discover and eCheck payment options for City of Bloomington Utilities.
Bloomington CBU Payment Options Compared
| Payment option | Official detail | Best for | Do not miss this |
|---|---|---|---|
| Online Quick Pay | Use Utility Access Quick Pay with account number and name on bill. | Fast one-time payment without registration. | Include all dashes in the account number. |
| Online registered portal | Register to manage accounts, multi-bill pay and e-Billing. | Customers with recurring bills, multiple properties or paperless preference. | Use the official cityofbloomingtonin.municipalonlinepayments.com portal. |
| Automated phone payment | Call 877-879-9883, the automated payment system available 24 hours. | Customers who want to pay by phone outside office hours. | Have account number, name and payment method ready. |
| Automatic withdrawal | The City says the utility balance can be automatically drawn from checking or savings each month on the bill due date. | Customers who want to avoid late-payment risk and card-entry work. | Confirm enrollment before stopping manual payment. |
| Pay by check in person | Attach check to the top portion of the CBU bill and pay at 600 E Miller Dr. | Customers who prefer paper check or want in-person account help. | Bring the bill stub and account number. |
| CBU mailing references use City of Bloomington Utilities, P.O. Box 1216, Bloomington, IN 47402-1216. | Non-urgent paper payments or forms. | Mail early; postmark timing does not help if the account is close to disconnection. | |
| Customer Service help | Call 812-349-3930 or email utilities.cs@bloomington.in.gov, Monday–Friday, 8 a.m.–5 p.m. | Disconnected service, account question, high bill or service change. | After hours, CBU lists 812-339-1444. |
Bloomington Utilities Phone Number, Office, Email and Mail
Customer Service
812-349-3930
Use for billing, service changes, restoration, account status, portal issues and high-bill help.
After hours
812-339-1444
Use after hours for CBU utility issues that need attention.
CBU office
600 E Miller Dr
Bloomington, IN 47401
Customer Service hours are Monday–Friday, 8 a.m.–5 p.m., excluding City holidays.
utilities.cs@bloomington.in.gov
Use for account questions and restoration coordination when email is appropriate.
Automated payment
877-879-9883
Automated payment system available 24 hours.
Mailing address
City of Bloomington Utilities
P.O. Box 1216
Bloomington, IN 47402-1216
Fax reference
CBU forms and board pages commonly list fax 812-331-5407. Use only when the form or CBU staff directs you to fax.
Start, Stop or Update Bloomington Water / Sewer / Stormwater Service
Official service route: City of Bloomington Utilities provides residential utility service pages and customer contract forms. For new or changed service, use CBU’s official residential service page, portal, email or Customer Service number.
| Service task | Official detail | Practical customer tip |
|---|---|---|
| Start residential service | Use the City’s Residential Utility Services page and Individual Customer Contract route. | Have service address, requested start date, account holder details and photo ID ready. |
| Submit forms | Older CBU customer-contract forms list in-person delivery at 600 E Miller Dr, mail to CBU, PO Box 1216, Bloomington, IN 47402-1216, email and fax options. | Use the current form/page before sending documents; ask Customer Service which submission method is best. |
| Stop service / move out | Contact CBU before moving so billing does not continue unexpectedly. | Keep final-bill, final-reading and forwarding-address proof. |
| New construction / taps | CBU’s Applications, Taps and Service Installation page provides new service project-coordinator routing. | Construction/tap requests are not the same as a simple residential account start. |
| Disconnection restoration | Past-due balance plus $90 reconnect fee must be paid before services are restored. | After paying, contact 812-349-3930 or utilities.cs@bloomington.in.gov for restoration. |
Past-Due Bills, Disconnection and the $90 Reconnect Fee
Past due can still disconnect
The portal warns that accounts that are past due may be disconnected, even if a payment is scheduled after the due date.
Reconnect requirement
If service has been disconnected for non-payment, the past-due balance plus a $90 reconnect fee must be paid before services are restored.
Restoration contact
After paying, contact Customer Service at 812-349-3930 or utilities.cs@bloomington.in.gov.
Bloomington Utilities Rates, Late Fees and 2026 Water-Rate Timing
CBU rate details change by service type and effective date. Use the official rates page for final current tables. The key practical items below help customers read a bill before calling.
2026 water rate case
CBU’s 2026 water-rate update takes effect in August 2026 and appears on September 2026 utility bills. Average residential impact was described as about $4 more per month for 3,000 gallons of water use.
Late fee
The rates page lists late fee treatment as 3% of unpaid balance on water and sanitation and 10% on wastewater and stormwater, paid only once.
Card payment fee
CBU announced card-payment service fees beginning in 2025; customers using debit/credit cards should check the payment screen before submitting. Automatic withdrawal is the no-surprise recurring route.
| Bill line | Why it matters | What to check |
|---|---|---|
| Water | Usage, rate class and 2026 rate change can affect this line. | Compare gallons used, meter period and rate effective date. |
| Wastewater | High water use can also affect sewer/wastewater charges. | Check if leak water entered the sewer or was outdoor usage. |
| Stormwater | Stormwater has separate rate and late-fee treatment. | Review property/account type and stormwater charge separately from water usage. |
| Sanitation | Sanitation may appear on the utility balance with different late-fee percentage. | Separate trash/sanitation from water usage before calling. |
| Reconnect fee | Disconnected non-payment accounts require past-due balance plus $90 reconnect fee before restoration. | Pay and call Customer Service to restore service. |
High Bloomington Water Bill: Quick Leak and Line-Item Check
Indoor leak check
Check toilets, flappers, faucets, water heater relief valve, humidifier, softener cycle, crawlspace and under-sink plumbing.
Outdoor use check
Review hoses, irrigation, pool fill, garden watering, pressure washing and wet spots around the meter or service line.
Bill line check
Separate water, wastewater, stormwater, sanitation, late fee, reconnect fee, payment service fee and prior balance before calling.
| What changed | Likely reason | What to prepare before calling |
|---|---|---|
| Water usage jumped | Leak, toilet running, irrigation, pool fill, more residents, longer meter period or meter read issue. | Current and prior bills, account number, meter period, repair date and photos/receipts. |
| Total rose but water use did not | Wastewater, stormwater, sanitation, late fee, reconnect fee, card fee or prior balance. | Highlight each bill line before calling CBU. |
| Payment made but service still off | Reconnect fee not included, payment posting issue, account still past due or restoration not requested. | Confirmation number, amount, payment method and call 812-349-3930. |
| Bill changed after August 2026 | Water-rate case update reflected on September 2026 bills. | Check rate effective date and compare usage, not only dollars. |
Payment Assistance and Utility Bill Help
Ask CBU first
Call 812-349-3930 before the account reaches disconnection status. Have the bill and account number ready.
Prepare proof
Assistance programs usually require account number, service address, income/household information and past-due balance details.
Local assistance
Bloomington-area utility assistance may involve CBU program rules and community partners. Use official City utility assistance links when available.
Stormwater, Wastewater and Sanitation: Why the Total Is More Than Water
Wastewater
Wastewater is a separate utility service. If water use rises because of a leak or outdoor use, check whether wastewater also increased.
Stormwater
Stormwater appears separately from drinking water and has its own rate and late-fee treatment.
Sanitation
Sanitation can be part of the utility balance. A full bill increase may not mean water consumption went up.
Bloomington IN vs Bloomington IL, MN or Township Water
If your bill says City of Bloomington Utilities, IN
Use bloomington.in.gov and cityofbloomingtonin.municipalonlinepayments.com. Customer Service is 812-349-3930.
If your bill says Bloomington Illinois, Minnesota or Township
Do not pay the Indiana portal. Bloomington, Illinois uses a different Hub Utility Billing system; Bloomington, Minnesota uses its own city utility billing; township or rural water districts also have separate account numbers and portals.
City of Bloomington Utilities Map and Visit Planning
Use this map for City of Bloomington Utilities at 600 E Miller Dr. Bring the latest bill, account number, photo ID, payment confirmation, service address and any new-service or high-bill documents.
CBU office
600 E Miller Dr, Bloomington, IN 47401.
Customer Service hours
Monday–Friday, 8:00 a.m.–5:00 p.m., excluding City holidays.
Bring this
Account number, bill, ID, service address, payment proof, lease/ownership details and callback information.
Official Bloomington Water Bill Links
Bloomington Water Bill FAQs
Where do I pay my Bloomington, Indiana water bill online?
Use the official City of Bloomington Utilities Utility Access portal at cityofbloomingtonin.municipalonlinepayments.com/cityofbloomingtonin/utilities.
Can I pay without creating an account?
Yes. Use Quick Pay. You need your account number with all dashes and the name exactly as it appears on the bill.
What is the Bloomington CBU customer service phone number?
Call City of Bloomington Utilities Customer Service at 812-349-3930, Monday through Friday from 8 a.m. to 5 p.m., excluding City holidays.
What is the Bloomington Utilities after-hours number?
CBU lists 812-339-1444 as the after-hours number.
What is the automated phone payment number?
Call 877-879-9883 for the automated payment system, available 24 hours.
Where is the Bloomington Utilities office?
City of Bloomington Utilities is at 600 E Miller Dr, Bloomington, IN 47401.
What email should I use for Bloomington utility billing help?
Use utilities.cs@bloomington.in.gov for City of Bloomington Utilities customer service questions.
What happens if my Bloomington utilities service was disconnected?
If service was disconnected for non-payment, the past-due balance plus a $90 reconnect fee must be paid before services are restored. After paying, contact Customer Service at 812-349-3930 or utilities.cs@bloomington.in.gov.
What are the late fees for Bloomington utilities?
The official rates page lists a 3% late fee on unpaid water and sanitation balances, and 10% on wastewater and stormwater. The charge is paid only once.
Did Bloomington water rates change in 2026?
Yes. CBU announced a 2026 water-rate update effective in August 2026, reflected on September 2026 utility bills.
Is this Bloomington, Indiana or Bloomington, Illinois?
This guide is for City of Bloomington Utilities in Bloomington, Indiana. Bloomington, Illinois and Bloomington, Minnesota use different official utility billing systems.
Is WaterBillsPay.org the official City of Bloomington website?
No. This is an independent informational guide. Use the official Bloomington.in.gov and Municipal Online Services links for live balances, payments, rates, forms and account actions.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.