Philly Water Bill Pay Help
Need to pay, dispute, lower, or understand a Philadelphia water bill? Start with the City’s official MyPhillyWaterBill path, then use the correct route for eCheck, card payment, AutoPay, payment plans, assistance, shutoff protection, old bills, or high-bill questions.
This guide is built for fast scanning: each task has the official link directly inside the step, plus the fee, phone number, address, and local warning that matters before you pay.
Start Here: Choose Your Philadelphia Water Bill Task
Use MyPhillyWaterBill. You need your 9-digit Water Access Code and ZIP code.
Open MyPhillyWaterBillUse eCheck or automatic bank payment. The City lists both as free.
See official feesApply for assistance or request a payment plan instead of waiting for shutoff pressure.
Apply for assistanceContact WRB first, then dispute if the issue is not solved.
Dispute a water billPay a Philadelphia Water Bill Online: Practical Steps With Links
Open the official payment page first
Start from the City’s official “Pay a water bill” page or MyPhillyWaterBill. Avoid search ads and third-party pages that may look official.
Have the required details ready
The City says online payment requires your 9-digit Water Access Code, found on your bill, and your ZIP code.
Choose eCheck if you want the free route
For eCheck, you need your bank’s 9-digit routing number and checking or savings account number. The City lists eCheck as free.
Check card fees before paying
Online or telephone debit/credit card fees are listed as $2.95 residential and $15.95 commercial. In-person card fees are different.
Save payment proof
Keep the date, amount, payment method, confirmation, and bank/card record. If the payment is late, also save screenshots and any email receipt.
Philadelphia Water Bill Payment Methods and Fees
| Payment method | Official detail | Best for | Official link |
|---|---|---|---|
| Automatic bank payments | Listed as free. Set up recurring automatic monthly payments through a MyPhillyWaterBill account and AutoPay. | Customers who want fewer late-payment risks. | Set up online |
| eCheck | Listed as free. Requires routing number and checking/savings account number. | Customers who want to avoid card processing fees. | eCheck instructions |
| Online/phone debit or credit card | Residential card fee: $2.95. Commercial card fee: $15.95. | Fast card payment when the fee is acceptable. | Card fee details |
| In-person debit card | Listed in-person debit fee: $3.45. In-person debit must be PIN-protected. VISA debit is not accepted in person but can be used online. | Customers visiting a municipal services center. | In-person fees |
| In-person credit card | Listed in-person credit fee: 2.10% or $1.50 minimum. | Customers who need to pay at a service location. | Payment centers |
| Send check or money order payable to Water Revenue Bureau with the return portion of your bill. | Customers who prefer paper payment and are not near the due date. | Mailing address below |
AutoPay, Old Bills and Payment History
AutoPay
Create a MyPhillyWaterBill account and sign up for AutoPay if you want recurring automatic monthly payments.
Open MyPhillyWaterBillLast 13 months
The City says you can use MyPhillyWaterBill to find and print water bills for the last 13 months.
Find recent billsOlder bill copy
For older bills, contact the Water Revenue Department at 215-685-6300 or request a copy in person.
Contact WRB/PWDPhone, Mail and In-Person Philadelphia Water Bill Payment
Pay or ask by phone
- Call 215-685-6300 for billing questions and eCheck payment help.
- Call 877-309-3709 for the interactive voice card-payment system.
- Water billing phone hours are listed as Monday–Friday, 8 a.m.–5 p.m.
Pay by mail
Mail the return portion of your bill with check or money order payable to:
Water Revenue Bureau
P.O. Box 41496
Philadelphia, PA 19101-1496
| In-person location | Address | Hours / cash note |
|---|---|---|
| Center City | Municipal Services Building, 1401 JFK Blvd., Concourse Level | Monday–Friday, 8:30 a.m.–5 p.m. Cash accepted at this location. |
| Northeast Philadelphia | 7522 Castor Ave. | Monday–Friday, 8:30 a.m.–5 p.m. No cash payments at this location. |
| North Philadelphia | 2761 N. 22nd St. | Monday–Friday, 8:30 a.m.–5 p.m. No cash payments at this location. |
Water Bill Assistance, Discounts and Payment Plans
If you are struggling to pay: Philadelphia says anyone having trouble paying a water bill should apply for help. Assistance is designed for low-income customers, seniors, and people with special hardship. The City now uses one application for all assistance programs.
Apply online or by mail
Use the online form to start, print, or request an application. If applying by mail, send copies, not original documents.
Need application help?
Partner locations can usually scan documents and help submit an application. Call ahead before visiting.
Review can take time
The City says review may take about two months. Keep paying what you can while the application is processed.
Water Shutoff, Restoration or Prevention Help
Do not ignore notices
If you receive a shutoff notice, contact the Water Revenue Bureau quickly. Assistance, payment agreements, or protections may apply.
Water customer programsProtection reasons
The City says shutoff protections are available for several reasons, including a medical situation.
Shutoff programsPayment agreements
Payment agreements can help customers who do not qualify for other programs but have a large bill they cannot pay at once.
Payment agreement helpDispute a Philadelphia Water Bill
Contact WRB first
The City says your first step should be contacting the Water Revenue Bureau to discuss the issue. Many problems can be solved before a formal dispute.
Use phone, email or letter
You can call 215-685-6300, email wrbhelpdesk@phila.gov, or write to Water Revenue Bureau, P.O. Box 41496, Philadelphia, PA 19101-1496.
Request an informal hearing if needed
If customer service does not solve the issue and you receive a written decision, you may request an informal hearing with the Water Revenue Bureau.
High Philadelphia Water Bill Checklist
Check for silent leaks
Running toilets, worn flappers, dripping faucets, basement pipes, outside spigots, and water heaters can raise usage before you notice.
Compare bills
Use MyPhillyWaterBill to print recent bills and compare usage, not just the dollar amount.
View recent billsDispute if needed
If you believe the amount, payment agreement terms, shutoff notice, or another bill issue is wrong, use the City’s dispute process.
Dispute the billHow Partial Water Bill Payments Are Applied
This matters if you pay less than the total amount due. The City says MyPhillyWaterBill lets you manually allocate amounts for water/sewer charges, repair charges, and HELP loans. If you do not use MyPhillyWaterBill and pay less than the total due, payments are distributed from oldest to newest debt, then in a set order.
| Priority order when partial payments are not manually allocated | What it means for users |
|---|---|
| 1. Sundry invoices | Examples include bad-check fees, meter tamper charges, and lien fees. |
| 2. Penalties and interest | Late charges can be paid before new usage charges. |
| 3. Stormwater charges | Stormwater can receive payment before water/sewer service usage. |
| 4. Water and sewer service and usage | Includes sewer service, water service, sewer usage, and water usage. |
| 5. Payment agreements | Payments against payment agreements may come after service and usage categories. |
| 6. Repair charges | Repair charges can be lower in the default allocation order. |
| 7. HELP loans | HELP loans are last in the listed default order. |
Become a Philadelphia Water Customer or Change Service
New customer
Property owners, tenants, and occupants should use the City’s Water Revenue services to set up a water and sewer services account.
Water Revenue servicesMoving or selling
Check for water liens, payoff requests, outstanding balances, and old bills before closing or handing over keys.
Water bill servicesLiens or judgments
The City provides services to resolve water liens and search for existing lien details on water accounts.
Lien servicesLocal Philadelphia Tips That Actually Help
Use eCheck for fee-sensitive payments
If you have your routing and account number, eCheck is the cleanest official no-processing-fee route listed by the City.
Cash payment means Center City
The City lists cash payment at the Municipal Services Building. Northeast and North Philadelphia locations list no cash payments.
Mail early, not near the due date
Mailing close to the due date can trigger late fees if the payment posts after the deadline. Use online/eCheck for faster control.
Assistance review is not instant
The City says assistance review may take about two months. Apply early and continue paying what you can while waiting.
Philadelphia Water Bill Payment Center Map
Use this map for general planning. Verify the payment center, hours, accepted payment type, and holiday schedule before visiting.
Center City
Municipal Services Building, 1401 JFK Blvd., Concourse Level.
Northeast
7522 Castor Ave. Listed no cash payments.
North Philadelphia
2761 N. 22nd St. Listed no cash payments.
Official Philadelphia Water Bill Links Used in This Guide
Philadelphia Water Bill Payment FAQs
Where do I pay a Philadelphia water bill online?
Use the City’s official MyPhillyWaterBill portal at myphillywaterbill.phila.gov, or start from the official City “Pay a water bill” page.
What do I need to pay online?
You need your 9-digit Water Access Code from your bill and your ZIP code. For eCheck, you also need your bank routing number and checking or savings account number.
Is eCheck free for Philadelphia water bills?
Yes. The City lists eCheck and automatic bank payments as free. Debit and credit card payments have processing fees.
What is the Philadelphia water bill card fee?
Online and telephone debit/credit card fees are listed as $2.95 for residential accounts and $15.95 for commercial accounts. In-person card fees are different.
Can I pay a Philadelphia water bill by phone?
Yes. Call 215-685-6300 to pay with eCheck or get billing help. The City also lists 877-309-3709 for debit and credit card payments through an interactive voice system.
Where do I mail a Philadelphia water bill payment?
Mail check or money order with the return portion of your bill to Water Revenue Bureau, P.O. Box 41496, Philadelphia, PA 19101-1496.
Where can I pay in person?
The City lists payment centers at Municipal Services Building, 1401 JFK Blvd.; 7522 Castor Ave.; and 2761 N. 22nd St. Cash is listed for the Municipal Services Building only.
What should I do if I cannot afford my water bill?
Apply for water bill customer assistance or request a payment plan. The City uses one application for assistance programs and says review may take about two months.
How do I dispute a Philadelphia water bill?
Start by contacting the Water Revenue Bureau by phone, email, or letter. If the issue is not resolved after a written decision, you may request an informal hearing.
Does this page collect water bill payments?
No. This is an informational guide. Use official City of Philadelphia, Philadelphia Water Department, or MyPhillyWaterBill pages for live payment, balance, fees, assistance, and account support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.