Aurora Water Account & Payment Help
Need to pay an Aurora, Colorado water bill, avoid a late fee, request reconnect, check high usage, or apply for bill help? Start with the official Aurora Water customer portal and use the exact official link beside the step you need.
This guide is built for scrolling users: quick choices first, official links inside the steps, and the practical details that matter before you submit a payment.
Start Here: Pick Your Aurora Water Situation
Use the official Aurora Water customer portal.
Pay in portalPay the past-due balance, then call or submit Reconnect Request.
Reconnect rulesAurora Water Cares may help with up to $400 once per 12 months.
Apply for assistanceCheck hourly/daily usage, leak alerts and leak adjustment rules.
High usage helpPay Your Aurora Water Bill: Practical Steps With Official Links
Open the official payment page
Start from Aurora’s official Pay My Water Bill page or go directly to the Aurora Water customer portal. Do not use random payment pages, invoice portals or search ads.
Sign in or set up the portal
Aurora Water uses the SpryEngage customer portal. It lets customers manage accounts, view/download payment and statement history, update mailing address and phone, submit forms, and use multi-factor authentication.
Review payment method and fee
ACH and e-check options continue at no cost. Non-residential credit-card payments are subject to a $7.95 fee per each $500 payment increment, with the $25,000 payment limit still applying.
Save payment proof
Save the receipt, payment date, amount, account number, confirmation screen and bank/card record. This matters most when payment is close to late status or service reconnect.
Request reconnect if service was discontinued
If service was discontinued and you made a payment online or through the automated phone system, Aurora says to call 303.739.7388 or log into your online profile and complete a Reconnect Request.
What the Aurora Water Customer Portal Helps You Do
Billing and history
View and download payment history and statement history instead of waiting for paper records.
Portal capabilitiesUsage graph
View water consumption in a graph and select specific periods to understand spikes or unusual use.
View portal guideWater Cares application
Apply online for Aurora Water Cares and upload documents from your SpryEngage account.
Aurora Water CaresAccount updates
Update mailing address and phone number when your contact details change.
Open portalSecurity
Set multi-factor authentication for login and manage multiple accounts with one sign-in.
SpryEngage helpContact and forms
Submit forms online and send an electronic contact request from the portal.
Submit through portalAurora Water Billing Rules Users Usually Need First
| Billing detail | Official rule | What it means for you | Official link |
|---|---|---|---|
| Bill frequency | Bills are generated monthly. | Check the account every month, especially if you use paperless billing. | Billing info |
| Due date | Amounts are due 20 days after the bill date. | Do not calculate from the day you open the bill; use the actual bill date. | Due-date rule |
| Custom due date | Due dates cannot be customized. | Budget around the city’s date instead of expecting a different cycle. | Billing rules |
| Late status | Five days past the due date constitutes past-due status. | Payment close to the due date should be saved with proof. | Past-due rule |
| Late fee | Late fee is 5% of the past-due amount five days after the due date. | Small unpaid amounts can still create a fee. | Fee table |
| Delinquent shutoff | Delinquent shutoffs occur when the account balance is 40 days past due. | Do not wait until 40 days if you need assistance or a payment solution. | Shutoff rule |
Aurora Water Payment Fees and Charges
Non-residential card fee
Beginning June 9, 2025, non-residential credit-card payments include a $7.95 fee per each $500 payment increment.
Card fee detailPayment limit
The payment limit remains $25,000 under the city’s payment notice.
Verify current limit| Service or penalty | Listed amount | When it matters |
|---|---|---|
| New customer account turn-on request | $38.25 | When a new account/service turn-on is requested. |
| Customer-requested shut off | $38.25 | When the customer requests shutoff not related to repair. |
| Customer-requested turn on | $38.25 | When customer requests turn-on. |
| Delinquent shut off | $38.25 | When account reaches delinquent shutoff status. |
| Turn on after delinquent shut off | $38.25 | After full past-due balance is paid and reconnect is requested. |
| Returned check fee | $20 | For non-sufficient funds, closed or frozen account. |
| Late fee | 5% of past-due amount | Five days after the due date. |
Reconnect After Discontinued Water Service
Important: If Aurora Water service was discontinued and you made payment online or through the automated phone system, the city says to call 303.739.7388 or log into your online profile and complete a Reconnect Request.
Pay the full past-due balance
Aurora says turn-on after delinquent shutoff happens after the full past-due balance is paid.
Request reconnect
Call 303.739.7388 or complete the Reconnect Request inside the online profile.
Expect same-day turn-on language
Aurora states water will be turned on by the end of the day after the required payment and reconnect step.
Aurora Water Cares: Bill Assistance for Eligible Customers
What it does
Aurora Water Cares helps limited-income customers experiencing challenges with bill payment assistance.
Assistance amount
The city lists up to $400 in assistance once per 12 months, with a limit of four lifetime awards.
How payment works
Payments are made directly to the utility on the customer’s behalf.
Apply through SpryEngage if possible
Aurora says the fastest and easiest way is through your SpryEngage account at MyAccount.AuroraWater.org, where you can access the form and upload documents.
Call if you need eligibility help
For difficulty paying due to medical crisis, job loss or other challenges, Aurora lists Aurora Water Cares at 1.833.55WATER / 1.833.559.2837.
High Aurora Water Bill: Usage, Leak Alerts and Adjustment Rules
Check the usage graph
Aurora’s portal lets customers view water consumption in a graph and select specific periods.
Portal usage toolsWatch continuous flow
Aurora says continuous water flow for 24 hours can trigger a continuous flow event alert when alerts are set.
Water alerts FAQAlert timing
Aurora says alerts are programmed once daily at 9 a.m., not multiple times per day.
Alert details| High-bill clue | What Aurora tells customers to check | Useful action | Official link |
|---|---|---|---|
| Water never drops to zero | Usage that never drops to zero for an hour in a 24-hour period may indicate a leak or a tap left running. | Check toilets, faucets, irrigation, humidifiers, outdoor spigots and equipment. | Water alerts |
| Hourly or daily spike | Unexplained spikes not related to occupancy, irrigation or specific activities may signal a leak or faulty equipment. | Compare usage to laundry, landscape irrigation, hot tubs, pools, cleaning or occupancy changes. | Usage assessment |
| Possible leak adjustment | You may be eligible for a one-month billing adjustment after a repaired leak if criteria are met. | Keep repair receipts and request within 90 days of discovering the leak. | Leak adjustment rules |
| Residential leak alert setup | Aurora says the customer portal is a better option for residential accounts to receive leak/continuous flow alerts. | Set alerts inside your account and review usage monthly. | Leak alerts |
| Commercial, irrigation or multifamily | EyeOnWater is helpful for commercial, industrial, institutional, irrigation-only and multifamily accounts. | Set alerts for each meter if you have more than one meter. | EyeOnWater |
2026 Aurora Water Rates and Bill Increase
Average increase
Aurora says residential customers will see an average monthly increase of $5.30 total for water, sewer and storm drain combined.
2026 rate noticeJanuary bill note
New rates are prorated on the January bill, so customers may see two sets of charges for 2025 and 2026 based on meter-read date.
January proration| Residential water tier | 2026 rate shown | Usage range |
|---|---|---|
| Tier I | $5.80 | 0–5,000 gallons |
| Tier II | $7.30 | 5,001–10,000 gallons |
| Tier III | $10.42 | 10,001–19,999 gallons |
Water is billed in units of 1,000 gallons. Always use the official rate page for the complete rate table, base charges, sewer and storm drain charges.
Owner and Tenant Account Rules in Aurora
Property owner is primary
Aurora says the property owner is the primary account holder for water services, including potable water connections, sewer service and storm drain charges.
Billing and conservation infoTenant as third-party designee
A tenant may be added as a third-party designee and receive a copy of the bill if the account is current and the tenant can verify required account/owner information.
Tenant account rulesAurora Water Phone, Email and Office Details
Local Aurora Tips That Actually Help
Check the portal before calling about a high bill
Use the usage graph and review at least a two-week period. Aurora specifically says daily and hourly data can help assess trends.
Set leak alerts before summer irrigation season
For commercial, irrigation and multifamily accounts using EyeOnWater, Aurora recommends starting leak alert levels at one gallon per hour and adjusting if needed.
Do not wait past day 40
Aurora says delinquent shutoffs occur when an account balance is 40 days past due. Apply for help or call billing before that point.
Keep receipts after repairs
A leak adjustment request may require receipts proving the leak was repaired. Do not throw away plumber invoices or parts receipts.
Aurora Water Map and Visit Planning
Use the map for orientation only. Confirm service hours and the correct department before visiting City of Aurora offices.
Office address
15151 E. Alameda Parkway, Aurora, CO 80012.
Before visiting
Call 303.739.7388 for billing/reconnect help or use the portal if your issue can be handled online.
After-hours problem
For emergencies or water reconnects outside business hours, Aurora lists 303.739.6772.
Official Aurora Water Links Used in This Guide
Aurora Water Bill Payment FAQs
Where do I pay my Aurora, Colorado water bill online?
Use the official Aurora Water customer portal at MyAccount.AuroraWater.org or start from the City of Aurora Pay My Water Bill page.
How often are Aurora Water bills generated?
Aurora says bills are generated monthly, and amounts are due 20 days after the bill date.
Can I change my Aurora Water due date?
No. Aurora’s billing information says due dates cannot be customized.
When does an Aurora Water bill become past due?
Five days past the due date constitutes past-due status, and a 5% late charge is assessed on the past-due amount.
When can Aurora Water shut off service for delinquency?
Aurora says delinquent shutoffs occur when the account balance is 40 days past due.
What should I do after paying a discontinued water account?
If service was discontinued and you paid online or through the automated phone system, call 303.739.7388 or log into your online profile and complete a Reconnect Request.
Does Aurora Water offer bill assistance?
Yes. Aurora Water Cares may help eligible limited-income customers with up to $400 once per 12 months, with a limit of four lifetime awards.
How do I check for a leak or high water use?
Use the Aurora Water customer portal usage graph, review hourly and daily data, set leak or continuous flow alerts, and compare at least a two-week usage period.
Can I get a leak adjustment credit?
You may qualify for a one-month billing adjustment if the account is current and in good standing, usage doubled from the same period last year, repair receipts are provided, and the request is made within 90 days of discovering the leak.
Who is the primary water account holder in Aurora?
Aurora says the property owner is the primary account holder for water services, sewer service and storm drain charges. Tenants may be added as third-party designees only under certain rules.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.