Durham Water Department, NC: Bill Pay, Phone Number and Hours
Use official City of Durham Customer Billing Services and Water Management resources to pay your water, sewer, stormwater and optional yard waste bill online, by phone, by mail or in person. This guide covers the Utilities Customer Portal, phone payment, 12-digit account number, Customer Billing phone number, City Hall address, Mist Lake cash counter, start/stop service, payment arrangements, Water Hardship Fund help and emergency water/sewer contacts.
If you are searching for durham water department, choose the task closest to what you need. Most customers want to pay online, pay by phone, mail a payment, pay cash at City Hall or Mist Lake, start service, stop service, ask about late bills, request a payment arrangement, check Water Hardship Fund help, report a water main break, or report a sewer overflow.
Choose one option. The card below will show the correct official route, phone number and practical warning.
💳 Pay online — use official Utilities Customer Portal
Use this for: paying your City of Durham water, sewer, stormwater and optional yard waste bill online.
Keep ready: your 12-digit utility account number from your bill.
After payment: save the confirmation number, payment date, amount and payment method.
Durham Water Department Quick Facts Before You Pay
The City of Durham Customer Billing Services office helps with utility payments, online portal access, phone payments, start/stop service, payment difficulties, meter reading questions, payment arrangements and water use assessments.
Water Management is listed at 101 City Hall Plaza, Durham, NC 27701. Customer Billing phone is 919-560-1200. For phone payment, call 919-560-1200, Option 1. For after-hours or weekend water/sewer emergencies, call 919-560-4344.
What This Durham Water Department Guide Covers
How to Pay Durham Water Bill Online
The safest route is to start from the official City of Durham Make a Payment page or the official Customer Billing Services page. Both point customers to the Utilities Customer Portal for water and utility payments.
Your monthly water bill can include water use, sewer, stormwater fees and optional yard waste charges. Use your 12-digit account number from the water bill when paying or setting up portal access.
Open the official Utilities Customer Portal
Use the official Durham Utilities Customer Portal from DurhamNC.gov.
Use your 12-digit account number
Have your bill ready. Durham says the phone payment system and portal rely on the 12-digit utility account number to post payment correctly.
Check service address and amount
Before paying, confirm the account, service address, balance, payment amount and payment method.
Use e-billing or text-to-pay if useful
Durham says the portal can be used for payments, viewing bills, e-billing and text-to-pay options after your account is available.
Save confirmation
Save the confirmation number, payment date, amount and method until the payment appears on your account.
Durham Water Bill Pay by Phone Number
To pay by phone, call 919-560-1200 and choose Option 1. Durham says the interactive voice response system will walk you through the payment process.
Have your utility bill ready. Durham says you will need your 12-digit account number so the payment is posted to the correct account. Phone payment supports checking or savings account, Visa, MasterCard, Discover credit card, or e-check options as listed by the city.
Before calling to pay by phone, keep this ready
- Your 12-digit City of Durham utility account number.
- Your service address.
- Your current bill or past-due notice.
- Your checking/savings, card or e-check payment details.
- A place to write the confirmation number.
- Any payment plan or disconnect notice if the bill is late.
Durham Water Customer Billing Phone Number, Address and Contacts
For questions about your account, call 919-560-1200. Water Management is listed at 101 City Hall Plaza, Durham, NC 27701. The Water Management page also lists fax 919-560-4827 and Administration 919-560-4381.
919-560-1200
Use for account, bill, payment, start/stop service and payment difficulty questions.
101 City Hall Plaza
Durham, NC 27701
Fax: 919-560-4827
919-560-1200
Use during regular service support routing.
919-560-4344
Use for water/sewer emergency reporting after hours.
Keep Your Bill Ready
For faster support, keep account number, service address, bill date, due date, payment proof and any disconnect notice ready.
Faster supportEmergency Is Different
For water main breaks, sewer overflows or sewer odors, call 919-560-4344 immediately.
24/7/365City of Durham Water Bill Payment Options Compared
Durham customers can pay online, by phone, by cash at the cashiering counter, or by mail. Choose the option based on urgency, whether you need a receipt immediately, and whether your account has a late notice.
| Payment option | Official route | Best for | Practical warning |
|---|---|---|---|
| Online portal | Utilities Customer Portal | Fast online payment, e-billing and account access. | Use your 12-digit account number. |
| Phone payment | 919-560-1200, Option 1 | Automated payment without using website. | Have bill ready and save confirmation. |
| Cash payment | Mist Lake or City Hall cashiering counter | Customers needing to pay cash. | Bring bill/account number and ask for receipt. |
| Mail payment | City of Durham, P.O. Box 738527, Dallas, TX 75373-8527 | Non-urgent check or money order payment. | Not ideal if payment must post quickly. |
| Payment arrangement | Customer Billing Services | Customers with payment difficulty or late bill. | Ask before disconnect deadline. |
Pay Durham Water Bill by Cash Counter or Mail
The Customer Billing Services page says cash payments can be made at the cashiering counter at Mist Lake, 1600 Mist Lake Drive, or at City Hall. For mailed payments, send check or money order with the payment stub.
Mist Lake
1600 Mist Lake Drive
Durham, NC
101 City Hall Plaza
Durham, NC 27701
City of Durham
P.O. Box 738527
Dallas, TX 75373-8527
Include payment stub and write the correct account number on check or money order.
Start Durham Water and Sewer Service
Durham’s Start Water Service page says owners should prepare property ownership documents such as a deed if tax records have not updated, and renters should prepare a valid lease with required details and signatures. Past-due balances must be paid before service can start at a new location.
The city says to allow 3–5 days for processing. Once the request is complete, Durham emails the 12-digit account number. A $50 service initiation fee appears on the first bill, and the city also requires a deposit for initial connection of water and sewer services.
Gather required documents
Owners should prepare deed/ownership information if needed. Renters should prepare a valid lease with address, tenant/landlord names, rental timeframe and signature page.
Check past-due balance first
If you are unsure whether you owe a balance, call Customer Billing Services at 919-560-1200, Option 2, and provide the previous service location.
Complete the official online application
Use the official Start Water Service page and attach required documents.
Monitor your email
If more information is needed, the city will email you. Once complete, they will email your 12-digit account number.
Expect first-bill charges
Budget for the $50 service initiation fee and required deposit for initial connection of water and sewer service.
Stop or Transfer Durham Water Service
Customer Billing Services can help open or close accounts. They also handle charges, meter readings, payment difficulties and water use assessments. For stop, transfer or account questions, use Durham One Call at 919-560-1200 or submit the official online request.
Before stopping or transferring service
- Have your 12-digit account number ready.
- Know your service address and move-out date.
- Ask how the final bill will be delivered.
- Confirm whether any balance remains on the account.
- Keep a forwarding address ready.
- Save any confirmation or request number.
Durham Late Water Bill, Due Date and Disconnect Rules
Customer Billing Services says payment is due 21 days after the billing date on the statement. If the amount due is not paid within 21 days, a 1 percent late charge accrues on the unpaid balance.
After approximately 30 days, the city says customers receive a notice with a disconnect date and the amount that must be paid by 5 p.m. the day before the disconnect date. If charges are not paid by the disconnect date, service may be disconnected for non-payment and a penalty charge added.
If your Durham water bill is late
- Do not ignore the disconnect notice.
- Check the exact amount due and deadline.
- Pay using an official payment method.
- Save confirmation immediately.
- Call Customer Billing Services if you need a payment plan or financial help.
- Ask what must be paid before 5 p.m. the day before disconnect date.
Durham Payment Plans, Water Hardship Fund and Billing Assistance
Durham says Customer Billing Services can help with payment arrangements and payment difficulties. The city also says it can offer grants from the Water Hardship Fund to qualified account holders.
Customer Billing staff can also help schedule water use assessments, determine if you qualify for a plumbing/fixture adjustment, swimming pool adjustment or City leak adjustment, and share a list of agencies that may offer support.
Before asking for utility bill assistance
- Call 919-560-1200 before the disconnect deadline.
- Have your 12-digit account number ready.
- Ask whether a payment arrangement is available.
- Ask whether you may qualify for Water Hardship Fund assistance.
- Ask if a water use assessment makes sense for a high bill.
- Keep notes of the staff guidance, amount due and payment dates.
Durham Water Main Break, Sewer Overflow and After-Hours Emergency Contact
For water main breaks, sewer overflows or sewer odors, Durham says to call 919-560-4344 immediately. The Department of Water Management responds 24 hours a day, seven days a week, 365 days a year.
Water Management also lists service emergencies at 919-560-1200 and after-hours/weekend emergencies at 919-560-4344.
Call 919-560-4344 immediately.
Call 919-560-4344 immediately.
Call 919-560-4344 and give location details.
Use 919-560-4344 for urgent water/sewer service issues.
Official Durham Water Department Links and Billing Resources
Use these official resources first. They help avoid outdated phone numbers, wrong Durham utility pages, third-party payment delays and confusion between City of Durham and Durham County utilities.
💳 Make a Payment
Official city page for paying water bills, stormwater, yard waste and other city payments.
Open Make a Payment🔐 Utilities Customer Portal
Official online customer portal for City of Durham utility bill payment and account access.
Open Customer Portal☎️ Customer Billing Services
Official page for payment options, phone payment, mail payment, due dates and billing help.
Open Customer Billing💧 Water Management
Official Water Management contact page with address, billing phone and emergency numbers.
Open Water Management🏠 Start Water Service
Official start-service page with document checklist, processing time and first-bill details.
Open Start Service🚨 Report a Problem
Official reporting page for water main breaks, sewer overflows and sewer odors.
Open Report a ProblemDurham Water Management Map and City Hall Location
Water Management is listed at 101 City Hall Plaza, Durham, NC 27701. City Hall is useful for city service reference, while cash payments may also be available at the Mist Lake cashiering counter listed by Customer Billing Services.
City of Durham Water Management / City Hall
Use this map for the 101 City Hall Plaza location.
Durham Water Phone Numbers, Address and Payment Details
Use this quick table when you need to pay, call, start/stop service, ask for assistance or report an emergency water/sewer issue.
| Need | Official detail | Best action |
|---|---|---|
| Online utility bill pay | Utilities Customer Portal | Use for water, sewer, stormwater and yard waste bill payment. |
| Phone payment | 919-560-1200, Option 1 | Use automated payment system with 12-digit account number. |
| Customer Billing | 919-560-1200 | Use for billing, account, payment difficulty and start/stop questions. |
| Water Management address | 101 City Hall Plaza, Durham, NC 27701 | Use for department location reference. |
| Cash payment | Mist Lake, 1600 Mist Lake Drive, or City Hall | Use cashiering counter routes listed by Customer Billing. |
| Mail payment | City of Durham, P.O. Box 738527, Dallas, TX 75373-8527 | Use check/money order with payment stub for non-urgent payment. |
| Administration | 919-560-4381 | Use for Water Management administration questions. |
| After-hours emergency | 919-560-4344 | Report water main breaks, sewer overflows and sewer odors immediately. |
FAQs About Durham Water Department Bill Pay
How do I pay my Durham water bill online?
Use the official City of Durham Utilities Customer Portal. Start from DurhamNC.gov Make a Payment or Customer Billing Services to avoid unofficial payment pages.
What is the Durham water bill pay phone number?
Call 919-560-1200 and choose Option 1. Keep your 12-digit utility account number ready.
What is the Durham Customer Billing phone number?
Customer Billing can be reached at 919-560-1200.
Where do I mail my Durham water bill payment?
Mail check or money order with payment stub to City of Durham, P.O. Box 738527, Dallas, TX 75373-8527.
Where can I pay my Durham water bill with cash?
Customer Billing Services says cash payments can be made at the cashiering counter at Mist Lake, 1600 Mist Lake Drive, or at City Hall.
What is the Durham water emergency number?
For water main breaks, sewer overflows or sewer odors, call 919-560-4344. Durham says Water Management responds 24/7/365.
How do I start water service in Durham?
Use the official Start Water Service page, attach required documents, pay any past-due balance first, and allow 3–5 days for processing. The city will email your 12-digit account number once complete.
Does Durham charge a service initiation fee for new water service?
Yes. Durham says a $50 service initiation fee appears on the first bill, and a deposit is also required for initial connection of water and sewer services.
Does Durham offer payment plans or hardship help?
Yes. Customer Billing Services says staff can help arrange payment plans and may offer Water Hardship Fund grants to qualified account holders.
Is this page the official City of Durham website?
No. This is an independent informational guide. Use the official City of Durham links in this article for payments, account help and emergency reporting.
Best Way to Pay Durham Water Department Bill in 2026
The best route is to use the official City of Durham Utilities Customer Portal. For phone payment, call 919-560-1200, press Option 1, and keep your 12-digit account number ready.
For Customer Billing help, call 919-560-1200. For water main breaks, sewer overflows or sewer odors, call 919-560-4344 immediately. For mailed payments, use City of Durham, P.O. Box 738527, Dallas, TX 75373-8527, only when the payment is not urgent.
Important Notice: This article is an independent informational guide and is not the City of Durham, Durham Water Management, Customer Billing Services, Durham One Call, InfoSend, OnlineBiller, a payment processor or an official utility service. Payment links, phone numbers, account rules, due dates, late fees, disconnection practices, assistance programs and emergency procedures can change. Always verify urgent or official matters directly with the City of Durham before acting.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.