Mount Vernon Water Department, OH: Bill Pay, Phone and Address
Use official City of Mount Vernon Water & Wastewater and e-Payments resources to pay your utility bill online, by automated phone service, SurePay, night deposit box or drive-through drop-box. This guide also covers the Water Billing phone number, office address, business hours, leak checks, pool credits, freeze credits, vacation rate, service-line checks and official payment links.
If you are searching for mount vernon water department, choose the task closest to what you need. Most customers want to pay online, make a one-time payment, pay by phone, check account balance, call Water Billing, use SurePay, use the night deposit box, ask about high usage, request a pool credit, request a freeze credit or check office hours before visiting.
Choose one option. The card below will show the correct official route, phone number and practical warning.
💳 Pay online — use official Invoice Cloud portal
Use this for: viewing and paying your City of Mount Vernon utility bill online through the official Invoice Cloud portal.
Keep ready: your utility account details, service address and payment method.
After payment: save the confirmation number, payment date, amount and payment method.
Mount Vernon Water Department Quick Facts Before You Pay
The City of Mount Vernon Water Billing & Customer Service office handles utility billing questions, online payment help, SurePay questions, leak-check support, pool credits, freeze credits, vacant property/vacation rate questions and account support.
The official Water Billing & Customer Service office is listed at 3 N. Gay Street, Mount Vernon, OH 43050-3263. The billing phone number is 740-393-9504, fax is 740-397-3707, and the automated 24/7 payment/account-balance phone number is 844-372-2367.
What This Mount Vernon Water Department Guide Covers
How to Pay Mount Vernon Water Bill Online
The safest route is to start from the official City of Mount Vernon e-Payments page and use the official Pay Water Invoice Cloud portal.
The Invoice Cloud portal says customers can use One Time Pay with no registration required. Registration is also available if you want extended account features.
Open the official e-Payments page
Start from the City of Mount Vernon e-Payments page so you do not land on a third-party payment listing.
Choose Pay Water
Click the official Pay Water link to open the Invoice Cloud portal.
Use One Time Pay or register
Use One Time Pay for a fast payment without registration. Register if you want extended portal features.
Check your account and payment amount
Confirm your account, service address, amount and payment method before submitting.
Save payment proof
Save your confirmation number, date, amount and payment method until the payment appears on your utility account.
Mount Vernon Water Bill Pay by Phone Number
The City of Mount Vernon e-Payments page says customers may make a payment by phone or check account balance 24/7 with the automated phone service at 844-372-2367.
Before calling to pay by phone, keep this ready
- Your Mount Vernon utility account details from the bill.
- Your service address.
- Your current bill or past-due notice.
- Your payment method.
- A place to write the confirmation number.
- Any recent payment receipt if you are checking balance after paying.
Mount Vernon Water Billing Phone Number, Address and Hours
For billing questions, leak-check requests, SurePay questions, credits or account support, contact Water Billing & Customer Service at 740-393-9504. The official office address is 3 N. Gay Street, Mount Vernon, OH 43050-3263.
740-393-9504
Use for billing questions and customer service.
3 N. Gay Street
Mount Vernon, OH 43050-3263
740-397-3707
Use when the office asks for a form or document by fax.
Monday & Thursday: 8 a.m.–3 p.m.
Tuesday, Wednesday & Friday: 8 a.m.–4 p.m.
Keep Your Bill Ready
For faster help, keep your account number, service address, due date, recent payment proof and any high-usage notice ready.
Faster supportHigh Usage Support
If you suspect a leak, the city can help with tips and may schedule a service-line check.
Leak checkCity of Mount Vernon Water Bill Payment Options Compared
Mount Vernon customers can pay online through Invoice Cloud, use One Time Pay, pay by automated phone service, use SurePay ACH, use the night deposit box, or use the drive-through drop-box. Choose the option based on urgency, convenience and whether you need staff support.
| Payment option | Official route | Best for | Practical warning |
|---|---|---|---|
| Online payment | Invoice Cloud Pay Water portal | Fast online payment and bill viewing. | Use official city link, not third-party bill-pay websites. |
| One Time Pay | Invoice Cloud | Paying online without registration. | Save confirmation number after payment. |
| Phone payment | 844-372-2367 | 24/7 payment or balance check. | Keep account details ready before calling. |
| SurePay / ACH | Water & Wastewater office / form | Automatic payment from checking account. | Confirm setup before relying on auto-debit. |
| Night deposit box | North side of Water Billing building | After-hours physical payment drop-off. | Processed next business day. |
| Drive-through drop-box | Drive-through window converted to drop-box | Convenient physical payment drop-off. | Treated the same as night deposit payments. |
SurePay and Automatic Water Bill Payments in Mount Vernon
The Water & Wastewater page says the department works with Park National Bank to provide automated direct pay through an ACH program. The city can debit your water/wastewater billing directly from your checking account.
The city also says automatic payments are available through Invoice Cloud. If you are signed up for direct pay, you will receive a bill indicating that you are enrolled. Automatic payments are debited on the 15th of each month, or the next business day when the 15th falls on a weekend or holiday.
SurePay checklist
- Open the official Water & Wastewater page.
- Use the SurePay Automatic Transaction Agreement form if required.
- Confirm checking account details carefully.
- Keep paying manually until the office confirms automatic payment setup.
- Watch for a bill indicating you are signed up for direct pay.
- Make sure funds are available before the 15th of each month.
Night Deposit Box and Drive-Through Drop-Box
The City of Mount Vernon says a night deposit box is located on the north side of the Water Billing building. Payments placed in the night deposit box are processed the next business day.
The Water & Wastewater page also says the drive-through window has been converted into a drive-through drop-box. These payments are treated the same as night deposit box payments.
Located on the north side of the Water Billing building.
Payments are processed the next business day.
Converted from the drive-through window for payment drop-off convenience.
If a due date falls on a weekend or holiday, night deposit payments processed the following business day are considered on time.
High Water Usage or Possible Leak in Mount Vernon
If you feel there is a problem with high usage on your water/wastewater billing, the city says to contact the office. Staff can provide tips to check for problems.
If you cannot locate the issue, the city can schedule a service line check. During that process, staff meet you at the property so you can turn off your main supply valve; they then monitor the meter for usage to help determine whether there is a leak in the service line between the meter and the service entrance.
High usage checklist before calling
- Check toilets for silent running.
- Check faucets, hose bibs, water softener and water heater area.
- Check crawl spaces, basement lines and outside service areas.
- Look for continuous meter movement when no water is being used.
- Call 740-393-9504 if you cannot find the issue.
- Ask whether a service line check is appropriate.
Pool Credits, Freeze Credits and Unit Reductions
The Water & Wastewater page explains several account-specific credit or adjustment situations, including pool credits, freeze credits and unit reductions. These are not automatic for every account, so call the office before assuming a credit applies.
The city may allow one credit per year on the wastewater portion of the bill for usage over average, when pool water is not drained into the sanitary sewer.
Consumers with pools may be surveyed to confirm proper backflow devices. A vacuum breaker is required on threaded spigots for pool credit eligibility.
In winter, the city allows freeze credits when customers notify the city in writing and run a small thin stream to prevent freezing back into meters.
If a multiple-unit dwelling is converted to a single unit, call the office to discuss adjustment requirements.
Vacation Rate and Waiver of Minimum Charges
The Water & Wastewater page says the waiver of minimum charges was instituted for vacant properties. If you are selling your home and expect the property to be vacant for six months or more, you may want to ask about the vacation rate.
If you apply for the vacation rate, the city terminates service, removes the meter, and you receive no further billing for water or sewer until service is reinstated. The city says all billing must be paid in full before receiving the vacant property rate, and there is an advance $75 fee for the waiver.
Before asking for a vacation rate
- Confirm the property is expected to be vacant for six months or more.
- Pay all current water/wastewater billing in full.
- Ask about the $75 advance waiver fee.
- Confirm what happens when the meter is removed.
- Ask how reinstatement is handled when you need service again.
- Confirm whether the rate applies to your account type.
Official Mount Vernon Water Department Links and Billing Resources
Use these official resources first. They help avoid outdated payment links, wrong Mount Vernon cities, non-official bill payment pages and delayed third-party processing.
💧 Water & Wastewater
Official page for billing office contact, leak checks, SurePay, drop boxes, pool credits and freeze credits.
Open Water & Wastewater💳 e-Payments
Official city page linking to Pay Water and automated phone payment details.
Open e-Payments🔐 Invoice Cloud
Official utility bill payment portal with One Time Pay and registration options.
Open Pay Water Portal☎️ Water Billing Directory
Official staff directory entry for Water Billing & Customer Service phone, fax and address.
Open Directory🔁 SurePay Form
Official automatic transaction agreement linked from the Water & Wastewater quick links.
Open SurePay Info🏛️ City Services
Official services page linking to Utilities and e-Payments.
Open City ServicesMount Vernon Water Billing Office Map and Directions
The official Water Billing & Customer Service office is listed at 3 N. Gay Street, Mount Vernon, OH 43050-3263. Use this location for office reference, night deposit box/drive-through drop-box reference and customer billing help.
City of Mount Vernon Water Billing & Customer Service
Use this map for the 3 N. Gay Street billing office location.
Mount Vernon Water Phone Numbers, Hours and Payment Details
Use this quick table when you need to pay, call, visit, set up automatic payment, ask about a credit, or request help with a high-usage bill.
| Need | Official detail | Best action |
|---|---|---|
| Online water bill pay | Invoice Cloud Pay Water | Use for online payment, One Time Pay and registration. |
| Automated phone payment | 844-372-2367 | Use 24/7 for payment or account balance check. |
| Water Billing phone | 740-393-9504 | Use for billing, customer service, SurePay and high-usage questions. |
| Office address | 3 N. Gay Street, Mount Vernon, OH 43050-3263 | Use for Water Billing office and drop-box reference. |
| Fax | 740-397-3707 | Use when office requests documents by fax. |
| Monday / Thursday hours | 8 a.m.–3 p.m. | Plan office calls or visits earlier on these days. |
| Tuesday / Wednesday / Friday hours | 8 a.m.–4 p.m. | Use for later weekday office access. |
| Night deposit / drive-through drop-box | Water Billing building / converted drive-through | Use for physical payment drop-off; processed next business day. |
FAQs About Mount Vernon Water Department Bill Pay
How do I pay my Mount Vernon, OH water bill online?
Use the official City of Mount Vernon e-Payments page and choose Pay Water. The official utility payment portal is Invoice Cloud.
What is the Mount Vernon water bill pay by phone number?
Call 844-372-2367 to make a payment by phone or check your account balance 24/7.
What is the Mount Vernon Water Billing phone number?
Water Billing & Customer Service can be reached at 740-393-9504.
Where is the Mount Vernon Water Billing office?
The office is listed at 3 N. Gay Street, Mount Vernon, OH 43050-3263.
What are Mount Vernon Water Billing office hours?
Hours are Monday and Thursday, 8 a.m. to 3 p.m.; Tuesday, Wednesday and Friday, 8 a.m. to 4 p.m.
Does Mount Vernon offer One Time Pay?
Yes. The Invoice Cloud portal says One Time Pay is available without registration.
Does Mount Vernon offer automatic water bill payment?
Yes. The Water & Wastewater page says SurePay ACH direct pay is available through Park National Bank, and automatic payments are also available through Invoice Cloud.
Where is the Mount Vernon night deposit box?
The city says the night deposit box is located on the north side of the Water Billing building. Payments are processed the next business day.
Who do I call for high water usage or a possible leak?
Call Water Billing & Customer Service at 740-393-9504. The city can provide leak-check tips and may schedule a service-line check if needed.
Is this page the official City of Mount Vernon website?
No. This is an independent informational guide. Use the official City of Mount Vernon links in this article for payments, account help and water/wastewater information.
Best Way to Pay Mount Vernon Water Department Bill in 2026
The best route is to use the official City of Mount Vernon e-Payments page and choose Pay Water. The official payment portal is Invoice Cloud, and One Time Pay is available without registration.
For automated phone payment or account balance, call 844-372-2367. For billing questions, SurePay, leak checks, pool credits, freeze credits or account-specific help, call Water Billing & Customer Service at 740-393-9504.
Important Notice: This article is an independent informational guide and is not the City of Mount Vernon, Mount Vernon Water & Wastewater, Water Billing & Customer Service, Invoice Cloud, Park National Bank, a payment processor or an official utility service. Payment links, phone numbers, office hours, credits, fees, forms, ACH rules and utility policies can change. Always verify urgent or official matters directly with the City of Mount Vernon before acting.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.