Clarksville Water Department, TN: Bill Pay, Phone and Address
Use official Clarksville Gas & Water resources to pay your water, sewer or gas utility bill online, make a one-time payment, contact customer service, use kiosk pay sites, visit the Madison Street office, or report an after-hours emergency. This guide covers the official billing portal, phone number, office address, hours, emergency hotline, kiosk payment sites and safe-payment steps.
If you are searching for clarksville water department, choose the task closest to what you need. Most customers want to pay online, make a one-time payment, call customer service, use a kiosk, ask about a past-due bill, visit the Madison Street office, report a water/sewer/gas emergency, or avoid unofficial bill-pay pages.
Choose one option. The card below will show the correct official route, phone number and practical warning.
💳 Pay online — use official Clarksville Gas & Water portal
Use this for: signing in to your Clarksville Gas & Water account and paying online.
Keep ready: your utility account number, service address and payment method.
After payment: save your confirmation number, payment date, amount and payment method.
Clarksville Water Department Quick Facts Before You Pay
Clarksville’s utility service is handled by Clarksville Gas & Water. The official office location is 2215 Madison Street, Clarksville, TN 37043. Customer service phone is 931-645-7400, toll free is 888-800-4020, and office hours are Monday through Friday, 8 a.m. to 4:30 p.m..
For emergencies after normal business hours, Clarksville Gas & Water lists 931-645-0116. Use this number for gas, water or sewer emergencies after 4:30 p.m., overnight, weekends and holidays.
What This Clarksville Water Department Guide Covers
How to Pay Clarksville Water Bill Online
The safest route is to start from the official Clarksville Gas & Water page or open the official Clarksville Gas & Water billing portal.
The billing portal supports customer account access and online utility bill payment. If you are using a public search result, confirm that the page belongs to Clarksville Gas & Water before entering account or payment information.
Open the official Gas & Water page
Start with the official Clarksville Gas & Water website.
Open the billing portal
Use the official Clarksville Gas & Water account login page.
Enter account details carefully
Use the account number, customer name and service address from your latest utility bill.
Review payment information
Check the account, service address, balance, payment amount and payment method before submitting.
Save confirmation
Save the confirmation number, date, amount and payment method until the payment appears correctly on your account.
Clarksville Gas & Water Phone Number, Address and Hours
For billing questions, payment posting, account help, service questions or general support, call 931-645-7400. Toll free support is listed as 888-800-4020.
The office location is 2215 Madison Street, Clarksville, TN 37043. Normal hours are Monday through Friday, 8 a.m. to 4:30 p.m..
931-645-7400
Use for billing, account and payment questions.
888-800-4020
Alternate official customer contact number.
Clarksville Gas & Water
2215 Madison Street
Clarksville, TN 37043
Monday–Friday
8 a.m.–4:30 p.m.
Keep Your Bill Ready
For faster support, keep your account number, service address, bill amount and payment confirmation ready.
Faster supportEmergency Is Separate
For gas, water or sewer emergencies after normal hours, call 931-645-0116 instead of waiting for business hours.
After-hours helpClarksville Gas & Water Bill Payment Options Compared
Clarksville Gas & Water provides several official payment paths. Choose based on urgency, whether you need staff support, and whether you prefer online access, kiosk payment or a drop-box deposit.
| Payment option | Official route | Best for | Practical warning |
|---|---|---|---|
| Online account login | CGW billing portal | Viewing account and paying online. | Use only the official billing.clarksvillegw.com portal. |
| One-time payment | Official billing portal / payment options page | Quick payment without browsing third-party pages. | Save confirmation after payment. |
| Customer service | 931-645-7400 | Account questions, payment posting, bill confusion or urgent payment help. | Call during Monday–Friday business hours. |
| Toll free contact | 888-800-4020 | Alternate customer phone support. | Have your account number ready. |
| Kiosk payment | Official kiosk pay sites | Customers who prefer local bill-pay kiosks. | Check official site for current kiosk locations. |
| Drop box | 2215 Madison Street drop box | After-hours bill payment deposit. | Include account details and avoid cash unless officially allowed. |
Clarksville Kiosk Payment Sites and Drop Box Help
The official Payment Options page lists customer bill pay kiosk sites. Search results from the official page show kiosk locations including 1599 Ft. Campbell Blvd., 1801 Ashland City Rd., and 2537 Wilma Rudolph Blvd.. Always check the official payment options page before visiting because kiosk access can change.
Clarksville Gas & Water has also used a customer payment drop box at 2215 Madison Street for utility bill deposits during payment-system maintenance or after-hours payment needs.
Before using a kiosk or drop box
- Open the official Payment Options page.
- Confirm the current kiosk address before driving.
- Bring your account number or bill stub.
- Save or photograph your receipt if the kiosk provides one.
- For drop-box payment, include account details clearly.
- For urgent past-due accounts, call customer service after payment.
Past-Due Clarksville Water Bill or Urgent Payment
If your Clarksville Gas & Water bill is past due, use an official payment route and then contact customer service. Do not rely on a random third-party payment website when service status or payment posting timing matters.
Check your account balance
Use the official billing portal to review your account.
Pay through an official route
Use online billing, kiosk payment, customer service direction, or another official method shown on the payment options page.
Save proof of payment
Keep confirmation number, payment date, amount and payment method.
Call customer service
Call 931-645-7400 and ask whether the payment is enough to avoid further action.
Clarksville Gas, Water or Sewer Emergency Number
For after-hours gas, water or sewer emergencies, Clarksville Gas & Water lists 931-645-0116. The customer service page describes after-hours emergency coverage from 4:30 p.m. to 8 a.m., plus weekends and holidays.
931-645-0116
Use after 4:30 p.m., overnight, weekends and holidays.
931-645-7400
Use Monday–Friday, 8 a.m.–4:30 p.m.
Leave the area if you smell gas, then call the emergency line from a safe place.
Report exact address, cross street, visible leak, backup, pressure problem and callback number.
How to Read Your Clarksville Gas & Water Bill and Check Rates
Clarksville Gas & Water provides official resources for bill reading and rates. Use these before guessing about water, sewer, gas, fees, minimum charges or usage-based charges.
Before calling about a high bill
- Open the official Rates page.
- Compare current usage with your previous bill.
- Check whether the charge is water, wastewater, gas or another utility item.
- Look for estimated reading, leak indicators or unusual consumption.
- Keep your meter reading information ready.
- Call 931-645-7400 if the bill still does not make sense.
Lead, Copper Rule and Clarksville Water Information
Clarksville Gas & Water has official information related to the EPA Lead and Copper Rule and service line replacement. The official page includes water-related customer resources and contact routes connected with Clarksville’s water system.
When to use the lead and copper information page
- You want to understand lead in drinking water notices.
- You are checking water service line information.
- You need official water quality-related resources.
- You are reviewing school, public building or home water concerns.
- You want to avoid outdated screenshots or unofficial explanations.
Official Clarksville Water Department Links and Billing Resources
Use these official resources first. They help avoid wrong Clarksville utility districts, third-party bill processors, outdated portals and unofficial payment pages.
💧 Clarksville Gas & Water
Official department page for gas, water, wastewater, customer service and utility resources.
Open Gas & Water💳 Billing Portal
Official Clarksville Gas & Water account login and utility bill payment portal.
Open Billing Portal🧾 Payment Options
Official payment options page, including kiosk payment information.
Open Payment Options☎️ Customer Service
Official customer service page with business hours and emergency after-hours contact.
Open Customer Service🧪 Lead & Copper Rule
Official water information connected with EPA lead and copper rule resources.
Open Water InfoClarksville Gas & Water Office Map and Directions
The official office location is 2215 Madison Street, Clarksville, TN 37043. Use this location for Clarksville Gas & Water office reference and customer service planning. Call 931-645-7400 before visiting for account-specific issues.
Clarksville Gas & Water
Use this map for the 2215 Madison Street utility office location.
Clarksville Water Phone, Address, Hours and Payment Details
Use this quick table when you need to pay, call, visit, use a kiosk, report an emergency or verify the official portal.
| Need | Official detail | Best action |
|---|---|---|
| Online utility bill pay | CGW billing portal | Use for account login and online bill payment. |
| Customer service | 931-645-7400 | Use for billing, payment posting and account questions. |
| Toll free | 888-800-4020 | Use as alternate official customer support number. |
| Office address | 2215 Madison Street, Clarksville, TN 37043 | Use for office and drop-box reference. |
| Office hours | Monday–Friday, 8 a.m.–4:30 p.m. | Call or visit during listed business hours. |
| After-hours emergency | 931-645-0116 | Use for gas, water or sewer emergencies after hours. |
| Kiosk payment | Payment Options page | Check current kiosk addresses before visiting. |
| Rates and bill review | Rates page | Use before calling about rate or charge questions. |
FAQs About Clarksville Water Department Bill Pay
How do I pay my Clarksville water bill online?
Use the official Clarksville Gas & Water billing portal at billing.clarksvillegw.com, or start from the official Clarksville Gas & Water website and open the payment options page.
What is the Clarksville Gas & Water customer service phone number?
Call customer service at 931-645-7400. Toll free support is listed as 888-800-4020.
Where is the Clarksville Gas & Water office?
The official office location is 2215 Madison Street, Clarksville, TN 37043.
What are Clarksville Gas & Water office hours?
Office hours are Monday through Friday, 8 a.m. to 4:30 p.m.
What is the Clarksville Gas & Water emergency number?
For after-hours gas, water or sewer emergencies, call 931-645-0116.
Does Clarksville Gas & Water have kiosk payment sites?
Yes. The official Payment Options page lists kiosk customer bill pay sites. Check the official page before visiting because kiosk locations and availability can change.
Can I pay a past-due Clarksville utility bill online?
You can use the official billing portal or another official payment route, but if service status is urgent, call customer service at 931-645-7400 after payment to confirm account status.
Is Clarksville Water Department the same as Clarksville Gas & Water?
For City of Clarksville utility billing, the official department is Clarksville Gas & Water, which handles gas, water and wastewater utility services.
Where can I check Clarksville Gas & Water rates?
Use the official Rates page from the Clarksville Gas & Water website for rate and charge information.
Is this page the official Clarksville Gas & Water website?
No. This is an independent informational guide. Use the official Clarksville Gas & Water links in this article for payment, account support and emergency contact.
Best Way to Pay Clarksville Water Department Bill in 2026
The best official route is to use the Clarksville Gas & Water billing portal or start from the official Clarksville Gas & Water website. For account questions, call 931-645-7400 during business hours.
For after-hours gas, water or sewer emergencies, call 931-645-0116. For office visits, use 2215 Madison Street, Clarksville, TN 37043, Monday through Friday from 8 a.m. to 4:30 p.m..
Important Notice: This article is an independent informational guide and is not Clarksville Gas & Water, the City of Clarksville, a payment processor, kiosk provider, emergency dispatcher or official utility service. Payment links, phone numbers, kiosk locations, office hours, rates, emergency instructions and utility policies can change. Always verify urgent or official matters directly with Clarksville Gas & Water before acting.