Santa Rosa Water Department, CA: Bill Pay, Phone and Address
Use official City of Santa Rosa Water Billing resources to pay your water and sewer bill online, by 24-hour phone payment, mail, automatic payment or in person. This guide covers the official MyUtilities/InvoiceCloud portal, Water Billing phone number, City Hall Annex address, counter hours, after-hours emergency contact, start/stop service, rates, delinquent policy, leak and street-water reporting, map and FAQs.
If you are searching for santa rosa water department, choose your exact need below. Most users want to pay online, make a one-time payment, call 24-hour bill pay, call Water Billing, visit the counter, mail payment, start or stop service, report a leak, ask about disconnected service, check rates or contact Santa Rosa Water for service issues.
Choose one option. The official action card below updates for online bill pay, one-time payment, 24-hour phone payment, Water Billing phone support, counter visit, mail, automatic payment, start/stop service, disconnected account, emergency and rates.
💳 Pay online — use the official MyUtilities portal
Use this for: paying your City of Santa Rosa water/sewer bill online through the official MyUtilities portal.
Keep ready: Utility Customer and Account number from your bill.
After payment: save confirmation number, payment date, amount and account details.
Santa Rosa Water Department Quick Facts Before You Pay
The City of Santa Rosa Water Billing office handles billing, account service, start/stop service and water/sewer utility payment support. Online payments are processed through the official MyUtilities portal powered by InvoiceCloud.
The official Water Billing contact page lists the office at 90 Santa Rosa Avenue, City Hall Annex, 1st Floor, Santa Rosa, CA 95404, phone 707-543-3150, fax 707-543-3136, public counter hours Monday through Thursday 9:00 a.m. to 4:00 p.m. and every other Friday 9:00 a.m. to 3:00 p.m., with phone hours Monday through Friday 8:00 a.m. to 5:00 p.m..
What This Santa Rosa Water Department Guide Covers
How to Pay Santa Rosa Water Bill Online
The safest online route is the official City of Santa Rosa MyUtilities portal. Online payments are processed by InvoiceCloud and the portal supports one-time payment and account sign-in.
Before paying, keep your utility bill ready. The City Pay My Bill page says you will need your Utility Customer and Account number for phone payment, and the same account details are also useful for online payment.
Open the official MyUtilities portal
Go to the official City of Santa Rosa MyUtilities payment portal.
Choose one-time payment or sign in
Use one-time payment for a quick payment, or sign in/register if you want saved account access and recurring payment features.
Enter account information carefully
Use the Utility Customer and Account number exactly as shown on your current bill.
Review account and amount
Confirm the service address, balance, account number and payment method before submitting.
Save payment proof
Save confirmation number, amount, payment date and receipt until the payment posts.
Santa Rosa Water Bill One-Time Payment
The MyUtilities portal includes a one-time payment option for customers who want to pay without managing a full online profile. This is best for a simple current bill payment when you have your account details ready.
Before using one-time payment
- Keep your Utility Customer and Account number ready.
- Confirm the service address on the payment screen.
- Review the payment method and amount before submitting.
- Save the confirmation number after payment.
- Call Water Billing if the account is disconnected or urgent.
Santa Rosa 24-Hour Water Bill Pay Phone Number
The City Pay My Bill page says phone payments can be made 24/7 with a credit or debit card by calling 707-543-4470. You will need your Utility Customer and Account number.
Utility Customer and Account number.
Call Water Billing before relying only on automated payment.
Santa Rosa Water Billing Phone Number, Address and Hours
For billing questions, start/stop service, disconnected service, account updates, payment posting, delinquent policy questions and customer service, contact the City of Santa Rosa Water Billing office.
90 Santa Rosa Avenue
City Hall Annex, 1st Floor
Santa Rosa, CA 95404
707-543-3136
| Service type | Official hours |
|---|---|
| Public counter | Monday–Thursday, 9:00 a.m.–4:00 p.m. |
| Public counter | Every other Friday, 9:00 a.m.–3:00 p.m. |
| Phone hours | Monday–Friday, 8:00 a.m.–5:00 p.m. |
| 24-hour bill pay | 707-543-4470 |
Pay or Get Help at Santa Rosa Water Billing Public Counter
The Water Billing public counter is located at 90 Santa Rosa Avenue, City Hall Annex, 1st Floor, Santa Rosa, CA 95404. Use this office for in-person billing help during posted public counter hours.
Water Billing Office
90 Santa Rosa Avenue, City Hall Annex, 1st Floor.
Official addressCounter Hours
Mon–Thu 9am–4pm; every other Friday 9am–3pm.
Check Friday scheduleBefore visiting
- Bring your current water/sewer bill.
- Bring your Utility Customer and Account number.
- Bring identification if changing account details.
- Call first if service is disconnected or urgent.
- Check every-other-Friday counter schedule before visiting on Friday.
Pay Santa Rosa Water Bill by Mail
The City Pay My Bill page says to mail payment with the payment stub to P.O. Box 1658, Santa Rosa, CA 95402 and make checks payable to City of Santa Rosa.
P.O. Box 1658
Santa Rosa, CA 95402
City of Santa Rosa
Payment stub and account details.
Use online/phone or call Water Billing before relying on mail.
Santa Rosa Automatic Bill Payment
The City Pay My Bill page says Automatic Bill Payment can pay your bill each month by direct debit to your checking account, debit card or credit card. The page says customers can enroll online by registering for the Online Account Portal.
Open the official portal
Start from the official MyUtilities online account portal.
Register or sign in
Use your Utility Customer and Account number from the water bill statement.
Set automatic payment method
Choose direct debit, debit card or credit card as available in the portal.
Monitor first payment
Make sure the first automatic payment posts correctly to your Santa Rosa utility account.
Start or Stop Santa Rosa Water and Sewer Service
The official My Water Bill page says to start or stop water and/or sewer service, call 707-543-3150. Starting or stopping water and/or sewer service requires one business day prior notice.
To start water service during non-office hours, the City says to contact the Water Department after-hours emergency line at 707-543-3805. A fee is assessed to start or restore service during non-office hours, so call and confirm before requesting after-hours service.
Before starting or stopping service
- Have the service address ready.
- Know the requested start or stop date.
- Prepare owner/tenant details and forwarding address if stopping service.
- Give at least one business day prior notice.
- Ask about any after-hours start/restoration fee if outside normal office hours.
What to Do If Santa Rosa Water Service Is Disconnected
The official MyUtilities portal clearly says if your service has been disconnected, you must call 707-543-3150 to be reconnected.
This means paying online alone may not complete the reconnection process. Speak with Water Billing and confirm the required amount, fees, timing and reconnection instructions.
Call Water Billing immediately
Call 707-543-3150 during phone hours.
Confirm exact balance and requirements
Ask about past-due balance, deposit, returned payment fee, reconnection requirements and posting timeline.
Use the payment method staff recommends
For disconnected accounts, the fastest verified method is usually the one Water Billing can confirm directly.
Save confirmation and staff instructions
Write down confirmation number, staff name, date/time and reconnection guidance.
Santa Rosa After-Hours Water Emergency Contact
The official Contact Us page lists after-hours water-related emergency phone number as 707-543-3805.
Use this route for water-related emergencies after normal business hours. For life-threatening emergencies, call 911 first.
Immediate danger to life, property or public safety.
Report Water Leaks, Street Water or Service Issues in Santa Rosa
The City Service Finder lists Water Leaks in the Street at 707-543-4200. It also lists sewer maintenance at the same customer service routing and Water Use Efficiency Resources at 707-543-3985.
For after-hours water-related emergency issues, call 707-543-3805.
Before reporting a water leak
- Give the exact address or nearest cross street.
- Explain whether the water is in the street, sidewalk, meter box, yard or home.
- Share whether the leak is steady, spraying or flooding.
- Take photos only if safe.
- Do not open utility covers or enter flooded areas.
Santa Rosa Water and Sewer Rates, Fees and Charges
The official Rates & Fees page provides current water and sewer rates, demand fees, recycled water fees and explanation of charges. Use the official page for the latest fee schedules instead of relying on older screenshots or third-party summaries.
Before questioning a high water/sewer bill
- Compare current use with previous bills.
- Check whether the bill includes both water and sewer charges.
- Review the current official rates and explanation of charges.
- Check for leaks and outdoor irrigation issues.
- Call Water Billing with your account details if the bill still looks wrong.
Santa Rosa Delinquent Water Billing Policy
The City provides a Delinquent Policy page for residential water services. For questions about the policy, the page directs customers to Water Billing at 707-543-3150.
Call Water Billing: 707-543-3150
Call Water Billing to be reconnected.
Call early before the account reaches disconnection status.
Santa Rosa Water Billing Address, Map and Directions
The official Water Billing public counter is at 90 Santa Rosa Avenue, City Hall Annex, 1st Floor, Santa Rosa, CA 95404. Call 707-543-3150 before visiting if your account is disconnected, urgent or needs specific documents.
City of Santa Rosa Water Billing
90 Santa Rosa Avenue, City Hall Annex, 1st Floor, Santa Rosa, CA 95404. Public counter hours are limited, so check before visiting.
Santa Rosa Water Department Phone Numbers, Address and Payment Details
Use this table when you need to pay, call, visit, mail a payment, start/stop service, report an emergency, ask about rates, or find the correct official City route.
| Need | Official detail | Best action |
|---|---|---|
| Online water bill payment | MyUtilities portal | Use one-time payment or sign in/register through the official portal. |
| 24-hour phone payment | 707-543-4470 | Use Utility Customer and Account number from your bill. |
| Water Billing phone | 707-543-3150 | Call for billing, start/stop service, disconnected service and account help. |
| Water Billing address | 90 Santa Rosa Avenue, City Hall Annex, 1st Floor, Santa Rosa, CA 95404 | Visit during public counter hours. |
| Mail payment | P.O. Box 1658, Santa Rosa, CA 95402 | Make payable to City of Santa Rosa and include payment stub. |
| After-hours water emergency | 707-543-3805 | Use for after-hours water-related emergencies. |
| Customer service / water leaks in street | 707-543-4200 | Use for Santa Rosa Water customer service and street leak routing. |
| Water Use Efficiency Resources | 707-543-3985 | Use for conservation, water use and related resources. |
Official Santa Rosa Water Bill Links and Resources
Use these official resources first. They help avoid fake payment pages, wrong phone numbers, old counter hours, outdated rates and third-party bill-pay confusion.
💳 MyUtilities Payment
Official City of Santa Rosa online water bill payment portal.
Open MyUtilities🧾 Pay My Bill
Official City page listing online, phone, mail and automatic payment options.
Open Pay My Bill💧 My Water Bill
Official City water bill page for start/stop service and account help.
Open My Water Bill📞 Contact Us
Official Santa Rosa Water contact page with customer service and emergency phone numbers.
Open Contact Page🔁 Start / Stop Service
Official page for starting or stopping water and/or sewer service.
Open Start/Stop Service📊 Rates & Fees
Official City water and sewer rates, fees and explanation of charges.
Open Rates & Fees⚠️ Delinquent Policy
Official residential water service delinquent policy page.
Open Delinquent Policy🚨 After-Hours Emergency
Call for after-hours water-related emergency service.
Call 707-543-3805FAQs About Santa Rosa Water Department Bill Pay
How do I pay my Santa Rosa water bill online?
Use the official City of Santa Rosa MyUtilities portal. You can make a one-time payment or sign in/register for account access.
What is the Santa Rosa Water Billing phone number?
The official Water Billing phone number is 707-543-3150.
What is the Santa Rosa 24-hour bill pay phone number?
The 24-hour bill pay phone number is 707-543-4470. You will need your Utility Customer and Account number.
Where is the Santa Rosa Water Billing office?
The Water Billing office is at 90 Santa Rosa Avenue, City Hall Annex, 1st Floor, Santa Rosa, CA 95404.
What are Santa Rosa Water Billing counter hours?
Public counter hours are Monday through Thursday, 9:00 a.m. to 4:00 p.m., and every other Friday, 9:00 a.m. to 3:00 p.m. Phone hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Where do I mail a Santa Rosa water bill payment?
Mail payment with stub to P.O. Box 1658, Santa Rosa, CA 95402. Make checks payable to City of Santa Rosa.
What should I do if my Santa Rosa water service is disconnected?
The official MyUtilities portal says if your service has been disconnected, you must call 707-543-3150 to be reconnected.
What is Santa Rosa after-hours water emergency phone number?
For after-hours water-related emergencies, call 707-543-3805.
Who do I call for water leaks in the street in Santa Rosa?
The City Service Finder lists Water Leaks in the Street at 707-543-4200.
Is this the official City of Santa Rosa website?
No. This is an independent informational guide. Use the official City of Santa Rosa links in this article before entering payment or account details.
Best Way to Pay Santa Rosa Water Department Bill in 2026
The best normal payment route is the official City of Santa Rosa MyUtilities payment portal. Keep your Utility Customer and Account number ready, confirm your service address and amount, and save your confirmation.
For billing or service questions, call 707-543-3150. For 24-hour phone payment, call 707-543-4470. For after-hours water-related emergency, call 707-543-3805. For in-person help, visit Water Billing at 90 Santa Rosa Avenue, City Hall Annex, 1st Floor, during public counter hours.
Important Notice: This article is an independent informational guide and is not the City of Santa Rosa, Santa Rosa Water, MyUtilities, InvoiceCloud, or a payment processor. Payment links, phone numbers, office hours, fees, mail addresses, emergency contacts, rates, policies and service rules can change. Always verify urgent or official matters directly with City of Santa Rosa Water Billing before acting.