Laredo Water Department, TX: Bill Pay, Phone Number and Hours
Use official City of Laredo Utilities resources to pay your water bill online through Click2Gov, by phone, drive-thru, mail, kiosk, drop box or in person. This guide covers the official water payment portal, customer service phone number, payment phone number, office hours, address, service transfer help, emergency water and sewer number, mail address, and safe-payment tips.
If you are searching for city of laredo water department, choose the task closest to what you need. Most customers want to pay online, pay by phone, call customer service, visit the office, use the drive-thru, mail a payment, use a night drop box, transfer service, report a water/sewer emergency, or avoid a third-party payment page.
Choose one option. The card below will show the correct official route, phone number and practical warning.
💳 Pay online — use official Laredo Click2Gov portal
Use this for: viewing and paying your City of Laredo utility account online.
Keep ready: your account number, service address and payment method.
After payment: save the confirmation number, payment date, amount and payment method.
Laredo Water Department Quick Facts Before You Pay
The City of Laredo Utilities Department customer service number is 956-727-6402. Customer service hours are listed as Monday through Friday, 8 a.m. to 5 p.m., with Saturday and Sunday closed.
The Utilities office address listed by Laredo Utilities is 1102 Bob Bullock Loop, Laredo, TX 78043. The official phone payment number is 956-721-2032, and the official emergency call center number for water and sewer emergencies is 956-721-2010, available 24/7.
What This Laredo Water Department Guide Covers
How to Pay Laredo Water Bill Online
The safest route is to start from the official City of Laredo Water Payments page or open the official Click2Gov Utility Billing portal.
The Click2Gov portal provides online views of customer utility accounts and payment access. You can use it to view account information, check your bill and complete payment through the official city route.
Open the official city payment page
Start with the City of Laredo Water Payments page so you do not land on a third-party payment website.
Open Click2Gov Utility Billing
Use the official City of Laredo Click2Gov Utility Billing portal.
Enter account details carefully
Use the account number and customer details from your latest City of Laredo utility bill.
Review the amount before paying
Check your account, service address, amount due, payment method and confirmation screen before submitting.
Save payment confirmation
Save your confirmation number, payment date, amount and payment method until the payment appears correctly on your account.
Laredo Water Bill Pay by Phone Number
To pay your water bill by phone, call 956-721-2032. Laredo Utilities says Visa, MasterCard and American Express are accepted and a $2.75 convenience fee is added when using this service.
Before calling the payment number
- Keep your City of Laredo utility account number ready.
- Have your payment method ready.
- Confirm the billed amount before authorizing payment.
- Listen for any convenience fee.
- Write down the confirmation number.
- Call Customer Service if your account is past due or payment must post urgently.
Laredo Utilities Phone Number, Address and Hours
For utility billing questions, account help, service transfer questions, bill confusion or payment posting support, call 956-727-6402. Laredo Utilities lists office hours as Monday through Friday, 8 a.m. to 5 p.m..
The Utilities office address is 1102 Bob Bullock Loop, Laredo, TX 78043. The City of Laredo website also lists City Hall at 1110 Houston Street, Laredo, TX 78040.
956-727-6402
Use for billing, account help, payment posting and service questions.
1102 Bob Bullock Loop
Laredo, TX 78043
Monday–Friday
8 a.m.–5 p.m.
Saturday and Sunday closed
956-721-2010
Water and sewer emergency call center, 24/7.
Keep Your Account Number Ready
Laredo Utilities specifically reminds customers to have the account number ready when paying by phone or asking for support.
Faster supportEmergency Calls Are Separate
For broken lines, sewer backups or urgent service problems, use the emergency call center at 956-721-2010.
24/7 emergencyCity of Laredo Water Bill Payment Options Compared
Laredo Utilities supports several payment routes. Choose based on urgency, convenience and whether you need staff help.
| Payment option | Official route | Best for | Practical warning |
|---|---|---|---|
| Online payment | Click2Gov Utility Billing | Viewing account details and paying online. | Start from CityofLaredo.com or LaredoUtilities.com. |
| Phone payment | 956-721-2032 | 24/7 phone payment by card. | $2.75 convenience fee applies. |
| Customer service | 956-727-6402 | Billing questions, account problems and urgent posting questions. | Call during Monday–Friday business hours. |
| Drive-thru / in person | 1102 Bob Bullock Loop | Customers who prefer staff-supported payment. | Use business hours and confirm accepted methods. |
| Mail payment | P.O. Box 6548, Laredo, TX 78042 | Non-urgent payment by mail. | No cash by mail. |
| Night drop box | City Hall / City Hall Annex locations | After-hours check or money order drop-off. | No cash in night drop boxes. |
Mail, Drive-Thru, Kiosk and Night Drop Box Payment
When online payment is not ideal, Laredo Utilities and City of Laredo notices list several alternate routes, including in-person/drive-thru payment, night drop boxes, mail and phone payment.
For mail payment, city notices list: City of Laredo, P.O. Box 6548, Laredo, Texas 78042. Do not send cash by mail. For night drop boxes, official notices also say no cash.
1102 Bob Bullock Loop
Laredo, TX 78043
Use during business hours.
1110 Houston Street
Laredo, TX 78040
Listed by city payment notices.
City of Laredo
P.O. Box 6548
Laredo, TX 78042
No cash.
Available at listed city payment locations.
Use check or money order only.
No cash.
Transfer Laredo Water Service to a New Address
Laredo Utilities says customers transferring service from one address to another should fill out a new Utility Application with the account number, new address, date to terminate service at the previous address, and date to establish service at the new address.
The official new account page says there is a $10.00 service connection fee for service transfers, included on the first bill at the new address. Any delinquent balances must be paid before transferring services.
Open the official new account page
Start from the Laredo Utilities New Account page.
Prepare your account details
Keep your current account number, old service address, new service address and move dates ready.
Pay delinquent balances first
The city says delinquent balances must be paid before transferring services.
Call if timing is urgent
Call Customer Service at 956-727-6402 if your move date is close or the service needs exact scheduling.
Past-Due Laredo Water Bill or Urgent Payment
If your Laredo water bill is past due, pay through an official route and call Customer Service. Online or phone confirmation is useful, but customer service can tell you if any additional action is needed to protect service.
Check your account balance
Open Click2Gov Utility Billing and review your current account balance.
Pay through an official route
Use Click2Gov online payment or phone payment at 956-721-2032.
Save proof
Keep the confirmation number, payment date, payment method and payment amount.
Call customer service
Call 956-727-6402 and ask whether the payment is enough to avoid late action or service interruption.
Laredo Water and Sewer Emergency Contact
For water and sewer emergencies, Laredo Utilities lists the Emergency Call Center at 956-721-2010. The emergency call center is available 24 hours a day, 7 days a week, including holidays.
During normal business hours, the emergency call center is operated by Utilities Department staff. After hours and during weekends, the center is operated by a contracted answering service that can send help.
956-721-2010
Available 24/7, including holidays.
956-727-6402
Use for normal billing and account questions.
Give exact address, cross street, leak/sewer issue, water pressure condition and callback number.
If there is danger to life, traffic or property, contact emergency services first.
Laredo Water Outage, Low Pressure and Service Issue Help
For routine billing, use Customer Service. For water or sewer service problems, use the emergency call center if the issue is urgent. Laredo Utilities also provides water notices, watering schedule information, lead service line information and customer resources from its official website.
Before reporting a service issue
- Check whether only your property is affected or nearby homes are affected too.
- Look for nearby street work, hydrant flushing or a visible leak.
- Write down the nearest address and cross street.
- Call 956-721-2010 for urgent water or sewer issues.
- Call 956-727-6402 for routine account or billing questions.
- Follow official city alerts if there is a boil-water or service notice.
Official Laredo Water Department Links and Billing Resources
Use these official resources first. They help avoid outdated payment pages, third-party bill processors, and wrong Laredo-area utility pages.
💧 Laredo Utilities
Official Laredo Utilities website with customer service, account access, forms and water resources.
Open Laredo Utilities💳 Pay Your Bill
Official Laredo Utilities bill payment page with phone payment and customer service details.
Open Pay Your Bill⚡ Click2Gov
Official Click2Gov Utility Billing portal for City of Laredo account access and payment.
Open Click2Gov🏛️ City Water Payments
Official City of Laredo page that redirects customers to the Click2Gov payment portal.
Open City Water Payments🚨 Water & Sewer Emergencies
Official Laredo Utilities emergency page with 24/7 emergency call center details.
Open Emergency Page🏠 New Account / Transfer
Official Laredo Utilities page for new account and service transfer instructions.
Open New Account PageLaredo Utilities Office Map and Directions
Laredo Utilities lists its customer service address as 1102 Bob Bullock Loop, Laredo, TX 78043. Use this location for Utilities office, customer service and drive-thru reference. Call 956-727-6402 before visiting if your issue is account-specific.
Laredo Utilities Department
Use this map for the 1102 Bob Bullock Loop Utilities customer service location.
Laredo Water Phone Numbers, Hours and Payment Details
Use this quick table when you need to pay, call, visit, mail a payment, transfer service or report an urgent issue.
| Need | Official detail | Best action |
|---|---|---|
| Online water bill pay | Click2Gov Utility Billing | Use for account access and online payment. |
| Phone payment | 956-721-2032 | Use for card payment by phone; $2.75 fee applies. |
| Customer service | 956-727-6402 | Use for billing, account and payment posting questions. |
| Office hours | Monday–Friday, 8 a.m.–5 p.m. | Call or visit during listed business hours. |
| Office address | 1102 Bob Bullock Loop, Laredo, TX 78043 | Use for Utilities customer service and drive-thru reference. |
| Mail payment | P.O. Box 6548, Laredo, TX 78042 | Use for non-urgent payment; do not mail cash. |
| Water/sewer emergency | 956-721-2010 | Use 24/7 for urgent water or sewer issues. |
| Service transfer | New Account page | Use Utility Application with old and new service details. |
FAQs About Laredo Water Department Bill Pay
How do I pay my Laredo water bill online?
Use the official City of Laredo Click2Gov Utility Billing portal. You can also start from the official City of Laredo Water Payments page or the Laredo Utilities Pay Your Bill page.
What is the Laredo water bill pay phone number?
Call 956-721-2032 to pay your water bill by phone. A $2.75 convenience fee applies.
What is the Laredo Utilities customer service phone number?
Call Laredo Utilities customer service at 956-727-6402.
What are Laredo Utilities office hours?
Laredo Utilities lists hours of operation as Monday through Friday, 8 a.m. to 5 p.m. Saturday and Sunday are closed.
Where is the Laredo Utilities office?
The Laredo Utilities office address is 1102 Bob Bullock Loop, Laredo, TX 78043.
Where do I mail my Laredo water bill payment?
City notices list mail payment to City of Laredo, P.O. Box 6548, Laredo, Texas 78042. Do not mail cash.
What is the Laredo water and sewer emergency number?
Call 956-721-2010 for water and sewer emergencies. The emergency call center is available 24/7, including holidays.
How do I transfer Laredo water service?
Use the official New Account page and complete a Utility Application with your account number, new address, previous-service stop date and new-service start date. Delinquent balances must be paid before transfer.
Can I pay my Laredo water bill through a third-party website?
Third-party payment websites may appear in search results, but the safest route is the official City of Laredo Click2Gov portal or official city payment routes. Third-party payments may delay posting.
Is this page the official City of Laredo Utilities website?
No. This is an independent informational guide. Use the official City of Laredo, Laredo Utilities and Click2Gov links in this article for payments, account support and emergency contact.
Best Way to Pay Laredo Water Department Bill in 2026
The best official route is to use the City of Laredo Water Payments page or the official Click2Gov Utility Billing portal. For phone payment, call 956-721-2032 and keep your account number ready.
For billing and account questions, call 956-727-6402. For water or sewer emergencies, call 956-721-2010, available 24/7.
Important Notice: This article is an independent informational guide and is not the City of Laredo, Laredo Utilities Department, Click2Gov, ASPGov, a payment processor or an official utility service. Payment links, phone numbers, office hours, fees, service transfer rules, emergency contact details and utility policies can change. Always verify urgent or official matters directly with the City of Laredo Utilities Department before acting.