Findlay Water Department, OH: Bill Pay, Phone Number, Hours & Address
Use this practical City of Findlay Water/Sewer Billing guide to pay your bill online, by phone, bank bill pay, no-fee AUTOPAY, mail, in person or 24-hour drop box, plus start service, end service, check deposits and report after-hours water emergencies.
🔒 Official City of Findlay Water/Sewer Resources
Before You Pay a Findlay Water/Sewer Bill, Use the Official City Billing Office Route
Most people searching “Findlay Water Department bill pay” want the official payment link, billing office phone, address, hours, drop box details, AUTOPAY setup, deposit rules and emergency contact.
The City of Findlay Water/Sewer Billing Office handles meter reading, billing, collection and customer service for approximately 20,000 accounts. It is the correct office for water and sewer bill payment questions.
Findlay provides multiple official payment methods: online card payment through ACI Payments, phone payment, bank bill pay, in-person payment, 24-hour drop boxes, mail payment and no-fee AUTOPAY by bank draft.
For fast card payment
Use the official ACI Payments link from the City bill pay page or call ACI by phone.
For no-fee recurring payment
Use AUTOPAY from checking or savings after submitting the Automatic Payment Application.
For after-hours drop-off
Use the 24-hour drop boxes, but remember payments are processed the next business morning.
How to Pay Your Findlay OH Water/Sewer Bill Online
The official online payment route is linked from the City of Findlay Bill Pay – Water/Sewer page. Online card payments are processed by ACI Payments.
1
Open the official City bill pay page
Start from findlayohio.gov to avoid unofficial processors.
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Open the official page here: City of Findlay Bill Pay – Water/Sewer.
Use the “Pay bill online” link provided on that page for the official card-payment route.
2
Enter the utility account number exactly
Wrong account numbers can delay or misapply payment.
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Use the account number printed on your City of Findlay water/sewer bill. If using your bank bill pay, the City specifically says to use the correct City of Findlay Utility account number.
3
Review ACI convenience fee
Online and phone card payments include provider fees.
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The City says ACI Payments collects a nominal fee for online credit-card payment. It also says there is no dollar limit for these transactions.
4
Save your confirmation
Important near the due date or delinquent period.
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Save your receipt or confirmation number. If your account is close to delinquent status, call the billing office at 419-424-7190 if you need account-specific confirmation.
Findlay Water/Sewer Bill Payment Options: Online, Phone, AUTOPAY, Bank Bill Pay, Office, Drop Box and Mail
The best payment option depends on whether you want quick card payment, no-fee recurring payment, bank bill pay, or in-person assistance.
| Payment Method | Official Route | Best For | Important Tip |
|---|---|---|---|
| Online card payment | ACI Payments link from City bill pay page | Fast credit-card payment | ACI collects a convenience fee; no dollar limit is listed. |
| Phone payment | 1-800-272-9829, option 3, jurisdiction code 4553 | Paying by phone with credit card | ACI convenience fee applies. |
| AUTOPAY | Automatic Payment Application | No-fee automatic checking or savings draft | Attach voided check or official bank document. |
| Your bank bill pay | Your bank’s online bill pay | Bank dashboard users | Use correct City of Findlay Utility account number. |
| In person | 136 N. Blanchard St. | Cash, check, money order or office help | Visa/Mastercard accepted with ACI convenience fee. |
| Drop boxes | Water Office and Municipal Building locations | After-hours check or money order drop-off | Payments process the next business morning. |
| City of Findlay Water Department, 136 N Blanchard St., Findlay, OH 45840 | Non-urgent check or money order payment | Do not send cash by mail. |
Findlay Water/Sewer Billing Office Phone Number, Address, Hours and Mail Details
Use the Water/Sewer Billing Office for bill payment, deposits, service setup, ending service, account questions and customer service.
Billing office phone
Use for billing questions, start service, end service, deposits and account support.
Office address
136 North Blanchard St.
Findlay, OH 45840
This is the Water/Sewer Billing Office and mail payment address.
Office hours
Monday–Friday
8:00 AM to 4:45 PM
Visit during business hours for service applications and account help.
Email / fax
WaterForms@FindlayOhio.gov
Fax: 419-424-7473
Use official forms and contact the office if unsure what documents are needed.
Findlay AUTOPAY: No-Fee Automatic Water/Sewer Bill Payment
The City calls AUTOPAY the most inexpensive and convenient way to pay a water/sewer bill because it drafts the payment automatically from checking or savings.
No City charge
The City states there is no charge to pay by AUTOPAY.
Automatic bank debit
Your bill is automatically withdrawn from checking or savings.
Application required
Complete the Automatic Payment Application and attach a voided check or official bank document.
Bill still may arrive
The City says you may still receive a bill in the mail, but payment is automatically withdrawn.
Findlay Water/Sewer Drop Boxes and Mail Payment Rules
Drop boxes are useful after hours, but they are not instant posting. Mail payment is good for routine bills, not urgent delinquent situations.
1
Use Water Office drop boxes
Available in front of the Water Office Building and inside the vestibule.
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The City lists drop boxes in front of the Water Office Building and inside the vestibule of the Water Office.
2
Use the Municipal Building parking lot drop box
Located on West Crawford Street.
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The City also lists a drop box in the Municipal Building parking lot on West Crawford Street.
3
Remember next-business-morning processing
Drop box does not mean immediate posting.
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The City says payments deposited at either location are processed the morning of the next business day.
4
Mail payment only when time allows
Use check or money order, not cash.
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Mail your payment with the bottom portion of your utility bill to City of Findlay Water Department, 136 N Blanchard St., Findlay, OH 45840. The City says not to send cash in the mail.
Start or End Findlay Water/Sewer Service
For preexisting water and sewer services, the official FAQ says customers should fill out an application at the Water/Sewer Billing Office during office hours.
Photo ID required
A driver’s license or other photo ID is required to start service.
$100 water deposit
The FAQ lists a $100 deposit for water service.
$100 sewer deposit
The FAQ lists a $100 deposit for sewer service. If both services apply, both deposits are charged.
| Service Need | Official Detail | Practical Tip |
|---|---|---|
| Start service | Apply at 136 N. Blanchard St. | Bring photo ID and deposit money. |
| Water deposit | $100 | Applies when water service is started. |
| Sewer deposit | $100 | If both water and sewer are needed, both deposits apply. |
| Rental / lease / land contract | Additional approval from land owner needed | Contact owner before visiting the office. |
| End service | Call 419-424-7190 during office hours | Request may result in meter being turned off or removed. |
| Deposit return | Rules vary by owner-billed vs non-owner accounts | Ask how your deposit will apply before closing service. |
Findlay Water/Sewer Bill Due Dates, SmartPay Works Bill Access and High Bill Checks
Findlay residential water/sewer billing is bi-monthly, and due dates depend on location. The City also offers SmartPay Works for online bill viewing, not payment.
North / West zone
Bi-monthly residential bills for properties north of the Blanchard River and west of CR 236 are due on the 12th of even months.
South / East zone
Bi-monthly residential bills for properties south of the Blanchard River and east of CR 236 are due on the 12th of odd months.
SmartPay Works
The City says SmartPay Works is for viewing your utility bill before it goes to the post office, not for making online payments.
High bill clues
Seasonal use, pools, gardens, lawn watering, guests, toilet training and leaks can all increase usage.
Findlay Water Leak Adjustment Rules and Practical Steps
Not every leak qualifies for adjustment. The official FAQ says the only adjustment for a leak is an underground leak on the water line from the meter into the house.
1
Check common household leaks first
Toilets and faucets can create high bills.
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The FAQ says a slow faucet drip can waste almost 3 gallons of water per day, and toilet leaks can substantially increase bills because water is lost directly to the sewer.
2
Know what qualifies
The City’s listed adjustment is narrow.
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The official FAQ says the only adjustment for a leak is an underground leak on the water line from the meter into the house.
3
Repair the line and keep plumber documentation
A plumber’s bill is required.
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After you replace the line, call the billing office for the adjustment. The FAQ says a plumber’s bill must be submitted.
Findlay Water Distribution and After-Hours Emergency Contact
Billing questions and field emergencies use different contact paths. Use the Billing Office for account questions and Water Distribution / after-hours numbers for urgent water system problems.
After-hours emergency
Listed by the City as the after-hours emergency number for Water Distribution.
Water Distribution
Use for public water mains, service lines, hydrants and meter-related distribution issues.
Billing Office
Use for account, payment, deposits, start service and end service questions.
Call before digging
Call 811 or 1-800-362-2764
Ohio law requires contact before digging projects.
| Problem | Call | What to Say |
|---|---|---|
| Billing question | 419-424-7190 | Have account number and service address ready. |
| Water main / hydrant / meter issue | 419-424-7192 | Give the nearest address, visible water flow and safety concern. |
| After-hours emergency | 419-424-7193 | Explain if water is flowing, a line appears broken, or property is at risk. |
| Digging project | 811 or 1-800-362-2764 | Contact Ohio Utilities Protection Service before digging. |
Practical Findlay Water Bill Tips That Save Time, Fees and Wrong-Route Problems
These details help when paying close to the due date, starting service, using AUTOPAY, checking high bills or using drop boxes.
Use AUTOPAY for recurring no-fee payment
The City says AUTOPAY has no charge and helps eliminate late fees when funds are available.
SmartPay Works is not bill payment
The City says SmartPay Works is for viewing bills before mailing, not making online payments.
Drop boxes process next business morning
If payment timing is urgent, do not assume a drop box payment posts instantly.
Bring ID and deposits for new service
Start-service customers need photo ID and may need both $100 water and $100 sewer deposits.
Findlay Water Department Bill Pay FAQs
These FAQs answer the real questions people search before paying a City of Findlay water/sewer bill or calling the billing office.
QHow do I pay my Findlay OH water/sewer bill online?▾
Use the official City of Findlay Bill Pay – Water/Sewer page and select the online bill pay link. The City uses ACI Payments for online credit card payment, and ACI charges a convenience fee.
QWhat is the Findlay Water/Sewer Billing Office phone number?▾
Call the City of Findlay Water/Sewer Billing Office at 419-424-7190.
QWhat is the phone number to pay a Findlay water bill?▾
Call 1-800-272-9829, choose option 3, and use jurisdiction code 4553. ACI Payments charges a convenience fee.
QWhere is the Findlay Water/Sewer Billing Office located?▾
The Water/Sewer Billing Office is located at 136 North Blanchard St., Findlay, OH 45840.
QWhat are Findlay Water/Sewer Billing Office hours?▾
The office is open Monday through Friday, 8:00 AM to 4:45 PM.
QWhere do I mail my Findlay water/sewer bill payment?▾
Mail payment to City of Findlay Water Department, 136 N Blanchard St., Findlay, OH 45840. Send check or money order with the bottom portion of your bill, and do not send cash.
QDoes Findlay offer automatic water bill payment?▾
Yes. Findlay offers AUTOPAY by Electronic Fund Transfer from checking or savings. The City says there is no charge for AUTOPAY.
QHow much is the Findlay water/sewer service deposit?▾
The official FAQ says there is a $100 deposit for water service and a $100 deposit for sewer service. If both services are needed, both deposits apply.
QWho do I call for Findlay after-hours water emergencies?▾
The City lists the Water Distribution Department at 419-424-7192 and after-hours emergency at 419-424-7193.
QIs WaterBillsPay.org the official City of Findlay website?▾
No. WaterBillsPay.org is an independent informational guide. Always pay, confirm fees and verify account rules through official City of Findlay links.
The Safest Way to Pay or Fix a Findlay Water/Sewer Bill Issue
For normal payment, use the official City of Findlay Bill Pay page, ACI online payment link, phone payment at 1-800-272-9829 with jurisdiction code 4553, AUTOPAY, bank bill pay, in-person payment, drop box or mail payment to 136 N Blanchard St.
For billing help, call 419-424-7190. For Water Distribution issues, call 419-424-7192. For after-hours water emergencies, call 419-424-7193. For no-fee recurring payment, AUTOPAY is the strongest option because the City says there is no charge.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.