Henderson Water Department, NV: Bill Pay, Phone Number, Address & Official Utility Services Help
Use this practical City of Henderson water bill guide to pay online, pay by phone, contact the Customer Care Center, mail a payment, use the City Hall drop box, start, stop or transfer water and sewer service, and report after-hours water or sewer emergencies.
🔒 Official Henderson Water Bill & Utility Resources
Henderson Water Department Search Intent: Pay Bill, Call Customer Care, Find Address, Start Service or Report Emergency
Most people searching “Henderson Water Department” need the official utility bill payment portal, Customer Care Center phone number, office address, business hours, start/stop/transfer instructions, mailing details or after-hours emergency contact.
In Henderson, water and sewer service is handled by the City of Henderson Department of Utility Services. Customer billing support is handled through the Customer Care Center.
The official portal lets customers view and pay utility bills online. Customers can also pay by phone 24 hours a day using the Customer Care Center number and choosing the payment option.
Need to pay?
Use the customer portal, call 702-267-5900, mail payment, drop box, or bank bill pay.
Need service change?
Start, stop or transfer water and sewer service through Customer Care or City Hall.
Emergency after hours?
Use Henderson Police Dispatch non-emergency at 702-267-4913 for after-hours water or sewer emergencies.
How to Pay Your Henderson NV Water Bill Online
The safest online route is the official City of Henderson Pay My Bill Online page or the customer portal at mywateraccount.cityofhenderson.com.
1
Open the official Henderson utility customer portal
Start from cityofhenderson.com or the official portal.
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Open the official portal here: Henderson Utility Customer Portal.
You can also start from the official Pay My Bill Online page.
2
View your bill and account balance
Check the service address before paying.
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Use your utility account information to view your current bill. Confirm the account number, service address and amount due before submitting payment.
3
Choose online payment method
Review any service fee before submitting.
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The City’s online payments page says the City charges a 2.8% nonrefundable service fee for most credit or debit card payments, while some free options may be available, such as e-check online payment or in-person cash/check options.
4
Save your confirmation
Important when payment is close to due date.
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Save your confirmation number, screenshot or receipt. If your account is time-sensitive, call Customer Care at 702-267-5900 to verify the account status.
Henderson Water Bill Payment Options: Online, Phone, Mail, Drop Box and Bank Bill Pay
The City offers several official payment methods. Choose based on urgency, fee preference and whether you need account help.
| Payment Method | Official Route | Best For | Practical Tip |
|---|---|---|---|
| Online portal | Henderson customer portal | Viewing bill and making online payment | Review any card service fee before submitting. |
| Phone payment | 702-267-5900, Option 1 | 24-hour automated phone payment | Use this same number for Customer Care during business hours. |
| COH Utility Payments, 240 S Water St MSC 126, Henderson, NV 89015 | Check or money order payment | Allow 7–10 days for mailing. | |
| Drop box | City Hall drop box at Basic Road entrance | After-hours physical payment drop-off | Do not use drop box for last-minute cutoff situations unless confirmed. |
| Bank bill pay | Through your bank’s online bill payment program | Customers who prefer bank-managed payments | Set correct payee and account number to avoid posting delay. |
Henderson Water Department Phone Number, Utility Services Address and Customer Care Hours
For billing and most account issues, the Customer Care Center is the most useful contact. For department routing, use Utility Services.
Customer Care Center
Use for payment by phone, billing help, start/stop/transfer questions and customer service.
Utility Services Department
Use for department information and Utility Services routing.
Office address
Henderson City Hall
240 S. Water St.
Henderson, NV 89015
Utility Services is listed with MSC125. Mail payments use MSC126.
Customer Care hours
Monday–Thursday
7:30 a.m. to 5:00 p.m.
City utility guidance may also show regular service hours around 7:30 a.m.–5:30 p.m.; confirm before visiting.
Start, Stop or Transfer Henderson Water and Sewer Service
The City says customers can start, stop or transfer water and sewer services by contacting the Customer Care Center or visiting the office location in the Development Services Center on the first floor of City Hall.
Start service
Contact Customer Care at 702-267-5900 or visit City Hall. Personal identifying information is requested to establish service.
Transfer service
If moving within Henderson, confirm old and new service addresses, transfer date and account holder details.
Stop service
Request service termination before moving out and keep confirmation to avoid continued billing.
1
Confirm the service address is in Henderson
Important near Las Vegas, Clark County and other utility boundaries.
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Before starting service, confirm the property is served by the City of Henderson Department of Utility Services. Nearby areas may use a different provider.
2
Prepare personal and account information
Service setup requires identifying details.
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Have your service address, mailing address, phone number, email, requested start/stop/transfer date and personal identification details ready. A deposit may be required when requesting service.
3
Contact Customer Care or visit City Hall
Use the official route for account changes.
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Call 702-267-5900 or visit the Development Services Center on the first floor of Henderson City Hall at 240 S. Water St., Henderson, NV 89015 during regular business hours.
Henderson After-Hours Water or Sewer Emergency Contact
After-hours emergency service is only for true water or sewer emergencies. Water terminated for non-payment or failure to set up service is not considered an emergency by the City.
After-hours water/sewer emergency
Use Henderson Police Dispatch non-emergency number for after-hours water or sewer emergencies.
Customer Care during business hours
Use for billing, non-payment shutoff questions, service setup and Customer Care support.
After-hours definition
Monday–Thursday 5:30 p.m.–7:30 a.m., Fridays, Saturdays, Sundays and holidays.
Life safety emergency
Use for immediate danger, injury, fire, flooding hazard or life safety emergency.
High Henderson Water Bill? Check Outdoor Watering, Leaks, Usage and Service Responsibility
In Henderson, outdoor watering rules and desert landscaping can strongly affect usage. The City also reminds customers that some water and sewer service laterals on private property are the owner’s responsibility.
Check watering schedule
The City Utility Services page notes that Sundays are always prohibited for watering.
Check private-side leaks
Leaks in irrigation, pool fill lines, toilets, softeners and service laterals can create a high bill.
Check usage history
Use the portal and bill details to compare current usage against prior cycles before calling.
1
Compare usage, not only the dollar amount
Rate, usage and fees can all affect the bill.
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Look at gallons or consumption, billing period, past balance and current charges. If the bill is high because usage increased, check outdoor irrigation first.
2
Check irrigation and indoor leaks
Common in Henderson-area homes.
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Check irrigation timers, sprinkler heads, drip lines, toilet flappers, water softeners, pool auto-fill, hose bibs and damp ground near the service line. Save repair documentation if you find a leak.
3
Call Customer Care with details
Prepare before calling.
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Call 702-267-5900 with your account number, service address, billing dates, usage details and any leak repair proof.
Practical Henderson Water Bill Tips That Prevent Fees, Missed Payments and Wrong Emergency Calls
These details matter because Henderson uses a customer portal, phone payments, Customer Care hours, after-hours emergency routing and strict outdoor water-use awareness.
Use phone payment for 24-hour access
Call 702-267-5900 and choose Option 1 if you need to pay outside Customer Care hours.
Mail early if paying by check
City FAQs advise allowing 7–10 days for mailed payments, so do not mail close to the due date.
Sunday watering is prohibited
The City Utility Services page notes Sunday watering is always prohibited, so check your irrigation timer.
Do not use emergency contact for non-payment shutoff
The City says water terminated for non-payment or failure to set up service is not an emergency.
Henderson Water Department Bill Pay FAQs
These FAQs answer real user questions about Henderson water bill payment, phone number, address, hours, mail payment, drop box, start/stop service and emergency contact.
QHow do I pay my Henderson NV water bill online?▾
Use the official City of Henderson Pay My Bill Online page or the Henderson utility customer portal at https://mywateraccount.cityofhenderson.com.
QWhat is the Henderson water bill customer service phone number?▾
For the City of Henderson Customer Care Center, call 702-267-5900.
QCan I pay my Henderson water bill by phone?▾
Yes. The City says customers may pay by telephone 24 hours a day by calling 702-267-5900. Select Option 1 for bill payment.
QWhere is the Henderson Utility Services office?▾
Utility Services is listed at Henderson City Hall, 240 S. Water St., MSC125, Henderson, NV 89015. Start/stop/transfer service can also be handled at the Development Services Center on the first floor of City Hall.
QWhat are Henderson Customer Care Center hours?▾
The official Customer Care Center page lists hours as Monday through Thursday, 7:30 a.m. to 5 p.m.
QWhere do I mail a Henderson water bill payment?▾
City FAQs list mail payments to COH Utility Payments, 240 S Water St MSC 126, Henderson, NV 89015. Allow 7 to 10 days for mailing.
QWhere is the Henderson utility payment drop box?▾
City FAQs say customers can use the drop box located at City Hall at the Basic Road entrance.
QHow do I start, stop or transfer Henderson water service?▾
Contact the Customer Care Center at 702-267-5900 or visit the Development Services Center on the first floor of City Hall, 240 S. Water St., Henderson, NV 89015 during regular business hours.
QWhat is the after-hours Henderson water or sewer emergency number?▾
For after-hours water or sewer emergencies, contact Henderson Police Dispatch non-emergency at 702-267-4913. Water terminated for non-payment or failure to set up service is not treated as an emergency.
QIs WaterBillsPay.org the official City of Henderson website?▾
No. WaterBillsPay.org is an independent informational guide. Always make payments and confirm account rules through official City of Henderson links.
The Safest Way to Pay or Fix a Henderson Water Bill Issue
For normal payment, use the official Henderson Utility Customer Portal or call 702-267-5900 and choose the payment option. For billing, customer care or start/stop/transfer service, call the same Customer Care number during business hours.
For after-hours water or sewer emergencies, call 702-267-4913. If your water was shut off for non-payment or because service was not set up, contact Customer Care during normal business hours instead of using the emergency route.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.