Findlay Utility Bill & Water Service Help
Need to pay a Findlay water/sewer bill, view your bill, start service, stop service, set up AUTOPAY, report a leak, understand a 5% late fee, or call the correct emergency number? Use the task cards below first.
This guide is for the City of Findlay Water/Sewer Billing Office and the Water Distribution Department. Billing questions and water-main/leak problems use different phone routes, so choose carefully.
What Do You Need to Do?
Use the official Bill Pay page for online, phone, bank, mail, drop box, office and AUTOPAY options.
Payment optionsCall 1-800-2PAYTAX, choose option 3, and use jurisdiction code 4553.
Phone instructionsUse the online application, schedule appointment, bring photo ID, and plan for deposits.
Apply for serviceCall Water Distribution at 419-424-7192 option 2, or 419-424-7193 after hours.
Report problemQuick Answer for City of Findlay Water Customers
Pay online: Start from the official City of Findlay Bill Pay – Water/Sewer page. The City lists online bill viewing, online credit-card payment through ACI Payments, phone payment, bank payment, in-person payment, drop boxes, mail and AUTOPAY.
Billing office: 136 North Blanchard St., Findlay, OH 45840. Phone: 419-424-7190. Fax: 419-424-7473. The billing office is open Monday–Friday, 8:00 a.m.–4:45 p.m.
Water issue: For water leaks, pressure problems, rusty water, water quality or a water main break, call 419-424-7192 option #2 Monday–Friday 7 a.m.–4 p.m., or 419-424-7193 for after-hours emergency.
12th of month
Utility bills are due on the 12th. Unpaid balances in the office by due date get a 5% late fee.
Bi-monthly billing
Residential customers are billed every two months; due month depends on location.
$100 water + $100 sewer
If both services are needed, both deposits may apply.
24 hours
Drop-box payments are processed the morning of the next business day.
How to Pay a Findlay Water/Sewer Bill Online
Start from the official City page
Open the official Bill Pay – Water/Sewer page. This protects you from unrelated third-party bill websites.
Choose bill viewing or payment
The City separates online bill access and online payment. Use bill access if you only need to view your water/sewer bill, and use the ACI payment route if you need to pay by credit card.
Use the correct utility account number
If paying through your bank or any online route, match the exact City of Findlay utility account number from the bill. Wrong account numbers can delay posting or apply payment to the wrong account.
Review the convenience fee
The City says ACI Payments Corporation collects a convenience fee for online and phone credit-card payments. AUTOPAY and bank bill pay are listed as no-cost routes.
Save proof and watch the due date
Save confirmation details. If payment is near the due date, remember that drop-box payments post the next business morning and mailed payments depend on delivery time.
Findlay Water/Sewer Payment Options
| Payment method | Official detail | Best for | Important tip |
|---|---|---|---|
| Online bill pay | Pay water/sewer bill online by credit card through ACI Payments. Convenience fee applies. | Fast card payment. | Start from the City bill-pay page and confirm fee before submitting. |
| Online bill access | The City links to online bill access for viewing your water/sewer bill. | Checking bill amount, statement history or bill details. | Viewing and paying may be separate actions. |
| AUTOPAY | Free Electronic Fund Transfer from checking or savings. Application plus voided check or official bank document required. | Most convenient no-fee monthly payment. | Keep paying normally until the office confirms AUTOPAY is active. |
| Phone payment | Call 1-800-2PAYTAX / 1-800-272-9829, choose option 3, then jurisdiction code 4553. | Customers who prefer phone card payment. | ACI convenience fee applies; have bill and amount ready. |
| Your bank | Pay through your bank’s bill-pay service at no City cost. | Customers who use online banking. | Use the correct City of Findlay utility account number; bank checks can take time. |
| In person | Pay at Water/Sewer Billing Office, 136 N. Blanchard St. Cash, personal check, money order accepted; Visa/Mastercard accepted with ACI convenience fee. | Cash payment, urgent questions, service setup or account help. | Office hours are Monday–Friday, 8 a.m.–4:45 p.m. |
| Drop boxes | Located in front of the Water Office Building, inside the vestibule, and in the Municipal Building parking lot on West Crawford Street. | After-hours check or money-order payment. | Drop boxes are 24/7 but processed the morning of the next business day. |
| Mail check or money order with payment coupon to City of Findlay Water Department, 136 N. Blanchard St., Findlay, OH 45840. | Routine non-urgent payments. | Do not send cash in the mail. |
Findlay Water Billing Phone, Email, Address and Hours
Billing office
419-424-7190
Use option #1 for billing problems or questions during business hours.
Water Distribution
419-424-7192
Use option #2 for leaks, pressure, rusty water and water main breaks.
After-hours emergency
419-424-7193
Use for emergency water problems after business hours.
Billing address
136 North Blanchard St.
Findlay, OH 45840.
| Need | Use this contact | Why |
|---|---|---|
| Bill amount, payment, due date, deposits, service application | Water/Sewer Billing Office: 419-424-7190 | This office handles meter reading, billing, collection and customer service. |
| Service application documents | UtilityBilling@FindlayOhio.gov / WaterForms@FindlayOhio.gov | Official pages list these emails for service/billing forms and Water Office contact. |
| Fax forms | 419-424-7473 | Billing Office fax number. |
| Leaks, pressure problems, rusty water, water quality | 419-424-7192 option #2, Monday–Friday 7 a.m.–4 p.m. | Water Distribution handles field water problems. |
| After-hours water emergency | 419-424-7193 | Use outside Water Distribution regular hours. |
| Water Treatment Plant | 110 N. Blanchard St. / 419-424-7193 | For water treatment plant contact and water supply operations. |
Start, Stop or Transfer Findlay Water/Sewer Service
Online application
For existing water/sewer service, the City says an online application is required along with scheduling an appointment to complete and sign the application.
Photo ID required
A driver’s license or other photo ID is required for starting water/sewer service.
Deposits
$100 deposit for water service and $100 deposit for sewer service. If both services are needed, both deposits may be charged.
| Service task | Official detail | Practical tip |
|---|---|---|
| Start existing service | Use online application, then schedule an appointment with the Water/Sewer Billing Office. | Call 419-424-7190 if you need help with the application. |
| Renting, leasing or land contract | Additional approval from the land owner is needed. | Have landlord/owner authorization ready before the appointment. |
| Owner-billed deposit | Deposit may be waived based on prior Findlay payment history or a letter of credit from another water municipality. | Ask before paying if you have strong prior water-payment history. |
| Non-owner deposit | Deposits are required for all non-owners at rental properties. | Budget for both water and sewer deposits if both apply. |
| Stop service | Call the Water Office at 419-424-7190 during office hours. The meter may be turned off and sometimes removed. | Do not assume moving out automatically ends billing. |
| New construction | New construction permits are through Zoning, and water/sewer permits are through Engineering in the Municipal Building. | New construction is not the same process as existing service application. |
Findlay Billing Cycle, Due Date and Who Gets Billed When
Residential
Residential customers are billed on a bi-monthly basis.
Commercial / industrial
Commercial and industrial customers are billed monthly.
Due date
Utility bills are due on the 12th of the month.
Residential due-month rule: Bi-monthly residential bills for properties north of the Blanchard River and west of CR 236 are due on the 12th of even months. Properties south of the Blanchard River and east of CR 236 are due on the 12th of odd months.
Why neighbors can differ: Two homes in Findlay can have different due months depending on location. Compare the bill date and due date on your own statement instead of using a neighbor’s schedule.
Late Fee, Processing Time and Payment Timing
5% late fee
Bills not paid in full in the office by the due date are charged a 5% late fee.
Drop-box posting
Drop-box payments are processed the morning of the next business day.
Bank payments
Bank bill pay has no City cost, but the account number must be correct and bank processing can take time.
Findlay Water Rates, Deposits and Common Fees
The official water rate sheet is marked effective January 2024. Use the City’s rate sheet for full meter-size tables and special charges.
Usage unit
Water rates use 100 cubic feet, which is approximately 750 gallons.
Bi-monthly 5/8 meter
Inside corporation minimum shown as $25.44, includes first 400 cu. ft.
After minimum
Inside corporation usage after first 400 cu. ft. shown as $4.00 per 100 cu. ft.
Deposits
Official FAQ lists $100 water deposit and $100 sewer deposit.
| Rate / fee item | Official detail | Why users should care |
|---|---|---|
| Bi-monthly minimum water charge | Includes first 400 cu. ft. For 5/8 meter: $25.44 inside corporation limits; $38.16 outside corporation limits. | Most residential users should check meter size before comparing bills. |
| Bi-monthly water used after minimum | $4.00 per 100 cu. ft. inside corporation limits; $6.00 per 100 cu. ft. outside corporation limits. | Higher usage after the included amount raises the bill. |
| Delinquent / bad check shut off | $36 inside corporation limits; $54 outside corporation limits. | Late account action can cost more than the original unpaid balance. |
| Delinquent / bad check turn on request | $36 inside corporation limits; $54 outside corporation limits. | Restoring service can add separate trip/turn-on charges. |
| After-hours service calls | $100 inside corporation limits; $150 outside corporation limits. | Only use after-hours service for issues that cannot wait. |
| Returned checks | Official rate sheet lists a returned-check fee. | Use reliable payment method when account is near due date. |
| Meter test request | $25 if meter is not over-registering by more than 2%, plus trip charge for changing meter. | Check leaks and usage first before requesting meter testing. |
High Findlay Water/Sewer Bill? Check These Before Calling
Meter sends readings
The FAQ says meters are wired to send readings to the office several times a day.
Estimated bills happen
If a reading cannot be obtained, such as snow, ice or leaves over the meter pit, the bill may be estimated based on average history.
Private leaks matter
Check toilets, faucets, water heater discharge, softeners, hose bibs, irrigation and wet basement/yard areas before assuming the meter is wrong.
| What you see | Likely reason | Best next step |
|---|---|---|
| Bill higher than normal | More usage, leak, estimated reading correction, seasonal use, pool filling or higher sewer-related usage. | Compare current and previous usage and call 419-424-7190 with bill in hand. |
| Reading estimated | Snow, ice, leaves or access issue over meter pit can prevent reading. | Clear meter area and ask billing office whether next actual reading will reconcile. |
| Water pressure issue | Distribution issue, property plumbing issue or main problem. | Call 419-424-7192 option #2 during 7 a.m.–4 p.m. or 419-424-7193 after hours. |
| Rusty water | Distribution disturbance, hydrant activity, plumbing issue or other water quality issue. | Use Water Distribution number, not billing office, unless it is only a bill question. |
| Pool filling | City has separate pool-filling permit/charge guidance in the water rate material. | Contact Water Distribution / Water Treatment Plant before filling large pools. |
Report Water Leaks, Main Breaks, Pressure Problems or Rusty Water
For water leaks, pressure problems, rusty water and water quality: Call 419-424-7192 option #2 Monday–Friday, 7 a.m.–4 p.m., or 419-424-7193 for after-hours emergency.
For water main breaks: Use the same numbers: 419-424-7192 option #2 during business hours or 419-424-7193 after hours.
For billing problems: Call 419-424-7190 option #1 during business hours.
| Problem | Call | What to provide |
|---|---|---|
| Water leak / main break | 419-424-7192 option #2, or 419-424-7193 after hours | Exact location, nearest cross street, visible water flow, traffic hazard and callback number. |
| Low or high water pressure | 419-424-7192 option #2 | Address, when it started, whether neighbors are affected, and whether all fixtures are affected. |
| Rusty water | 419-424-7192 option #2 | Cold or hot water issue, affected fixtures, time noticed and nearby work/hydrant activity if known. |
| Water quality concern | 419-424-7192 option #2 | Color, taste, odor, location, time and whether the issue clears after flushing. |
| Non-emergency | Online Report a Problem form | Use for issues that do not require immediate water emergency response. |
Call Before You Dig: Ohio Utility Protection Rule
Before beginning any digging project, the City reminds customers that Ohio law requires contacting the Ohio Utilities Protection Service at 8-1-1 or 1-800-362-2764 at least 48 hours but no more than 10 working days before digging, excluding weekends and legal holidays.
Landscaping
Call before planting trees, installing posts, fences, drains or irrigation.
Contractors
Contractors should not begin work until utility locates are complete.
Private lines
Utility locates do not always mark every private line; ask before assuming.
Practical Findlay Water Bill Tips Most Posts Miss
Billing and water emergencies are not the same office route
Use 419-424-7190 for billing. Use 419-424-7192 option #2 or 419-424-7193 for water leaks, pressure, rusty water or main breaks.
AUTOPAY avoids the 12th-date problem
The City calls AUTOPAY the most inexpensive and convenient route, with no charge and automatic bank withdrawal.
Drop boxes are useful, not instant
Drop boxes are available 24 hours, but payments are processed the next business morning. Avoid them for last-minute due-date protection.
Do not compare bills without checking your due-cycle area
Residential due months differ based on location relative to the Blanchard River and CR 236.
Clear the meter area in winter and fall
Snow, ice and leaves over the meter pit can cause estimated billing. Keep access clear when possible.
Ask about deposit waiver only if you are an owner-billed customer
Owner-billed deposits may be waived based on payment history or letter of credit, but non-owner rental properties require deposits.
Findlay Water/Sewer Billing Office Map and Visit Planning
Use this map for the Water/Sewer Billing Office at 136 North Blanchard Street. Confirm holidays, weather delays or service changes before visiting.
Billing office
136 North Blanchard St., Findlay, OH 45840.
Office hours
Monday–Friday, 8 a.m.–4:45 p.m.
Drop boxes
Front of Water Office, inside vestibule, and Municipal Building parking lot on West Crawford Street.
Official Findlay Water and Utility Links
City of Findlay Water Department Bill Pay FAQs
How do I pay my City of Findlay water/sewer bill online?
Use the official City of Findlay Bill Pay – Water/Sewer page. The City links to online bill access and online credit-card payment through ACI Payments.
What is the Findlay Water/Sewer Billing Office phone number?
Call 419-424-7190 for billing, payment, due date, deposit and service application questions. For billing problems, the Report a Problem page says to use option #1 during business hours.
Where is the Findlay Water/Sewer Billing Office?
The office is at 136 North Blanchard St., Findlay, OH 45840. Office hours are Monday–Friday, 8 a.m.–4:45 p.m.
How do I pay my Findlay water bill by phone?
Call 1-800-2PAYTAX or 1-800-272-9829, choose option 3, and use jurisdiction code 4553. ACI Payments charges a convenience fee.
Is AUTOPAY free for Findlay water/sewer bills?
Yes. The City says AUTOPAY is a free Electronic Fund Transfer service. You must complete an Automatic Payment Application and attach a voided check or official bank document.
When is my Findlay water/sewer bill due?
Utility bills are due on the 12th. Residential accounts are billed bi-monthly; commercial and industrial accounts are billed monthly.
What is the late fee on a Findlay water/sewer bill?
Bills not paid in full in the office by the due date are charged a 5% late fee.
How much is the deposit to start Findlay water/sewer service?
The City FAQ lists a $100 deposit for water service and a $100 deposit for sewer service. If you have both services, both deposits may be charged.
What do I need to start service?
For existing service, complete the online application, schedule an appointment with the Water/Sewer Billing Office, and provide a driver’s license or other photo ID. Renters, leaseholders or land-contract buyers need additional land-owner approval.
How do I stop Findlay water/sewer service?
Call the Water Office at 419-424-7190 during office hours. The request may result in the water meter being turned off and sometimes removed from the property.
Who do I call for a water main break in Findlay?
Call 419-424-7192 option #2 Monday–Friday, 7 a.m.–4 p.m. For after-hours emergency, call 419-424-7193.
Why was my water bill estimated?
The City FAQ says if a meter reading cannot be obtained, such as snow, ice or leaves over the meter pit, the bill may be estimated based on average history.
Is WaterBillsPay.org the official City of Findlay website?
No. This is an independent guide. Use the official City of Findlay links for live payment, service applications, rate sheets, problem reporting and current utility rules.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.