Yonkers Water Billing & Meter Help
Need to pay a Yonkers water bill, find your new WaterWise account number, mail a payment, request a final reading, handle an estimated bill, check current rates, report a meter problem, or understand the AMI meter upgrade? This guide gives the official city details in a scan-first format.
Choose the Right Yonkers Water Task
How To Pay a Yonkers Water Bill Online
Open the WaterWise portal
Use the official MyWaterAccount.YonkersNY.gov portal linked from the City of Yonkers Water Bills page.
Find your new account number if needed
Yonkers says you need your new account number. Use the WaterWise “Find new Account Number” option if you only have the old account number.
Use the right portal tools
WaterWise is designed for paying your bill, going paperless with e-billing and reminders, tracking water use and managing the account.
Save confirmation and watch status
Save the confirmation, amount, date, account number and payment method until the account shows correctly. If you are responding to an arrears notice, keep extra proof.
Yonkers Water Bill Mail and In-Person Payment Details
| Payment route | Official detail | Best for | Important warning |
|---|---|---|---|
| Mail payment | City of Yonkers, Department Number 116021, P.O. Box Number 5211, Binghamton NY 13902-5211. | Non-urgent check or mailed payment. | Yonkers says both the department number and P.O. Box must be included. |
| In-person payment | City Hall, 40 South Broadway, 1st Floor, Room 108, Yonkers, NY 10701. | Customers who need City Hall payment help or are researching bills. | Payment methods listed: cash, check or money order. No credit cards accepted in person. |
| Pay by phone | 914-920-7480. | Customers who prefer phone payment. | Keep confirmation and account number handy. |
| Arrears proof by mail | Mail copies of front/back of check and receipts with a letter to Water Billing, 40 South Broadway, Room 107, Yonkers, NY 10701. | When you received an arrears letter but already paid. | Send copies, not your only original proof. |
Yonkers Water Billing Phone, Address and Hours
| Need | Official detail | Use it for |
|---|---|---|
| Water Billing office | 40 South Broadway, 1st Floor, Room 108, Yonkers, NY 10701. | Water bill questions, account lookup, in-person research and payments. |
| Water Billing phones | 914-377-6147, 914-377-6148, 914-377-6149. | Billing inquiries, final reading, owner/account questions and account history help. |
| Water Billing hours | Monday through Friday, 8:30 a.m. to 4:30 p.m. | Call or visit during regular billing-office hours. |
| Pay by phone | 914-920-7480. | Phone payment for water bills. |
| Water Meter Repair Shop | 914-377-6999. | Meter issue or problem with your water meter. |
| Water Repair Shop | 914-377-6738. | Water main, hydrant, water-system repair and field repair concerns. |
| City Helpline | 914-377-HELP (4357). | General city help and AMI meter upgrade questions if you need city routing. |
Yonkers Water Billing Districts and Bill Timing
Yonkers says the city is divided into six water districts, and each district is billed twice per year. This means your neighbor in another district may not receive a bill at the same time as you.
| District | Bill dates listed by Yonkers | What to do |
|---|---|---|
| District 1 | January 31 and July 31. | Watch mail/email before those periods and use WaterWise reminders. |
| District 2 | February 28 and August 31. | Do not wait for mortgage company payment; owner is responsible. |
| District 3 | March 31 and September 30. | Check account number and service address before paying. |
| District 4 | April 30 and October 31. | Use the correct account, especially after sale or address change. |
| District 5 | May 31 and November 30. | Track WaterWise use and bill status before due problems begin. |
| District 6 | June 30 and December 31. | Save proof if mailing near holidays or year-end. |
Yonkers Water Rate, Sewer Rate and Interest Charge
Water rate
Yonkers lists the current water rate as $5.12 per 100 cubic feet.
Sewer rate
Yonkers lists the current sewer rate as $1.38 per 100 cubic feet.
Basic service
The current Basic Service Charge is listed as $162.94 per billing cycle.
Interest
Outstanding water bills are charged 15% simple interest annually from the bill date.
Estimated Water Bill, Sensus Meter and AMI Upgrade
Bill says “Estimate”
Yonkers says an estimated bill may mean you do not have the new Sensus Meter. Contact VEPO at 1-877-860-8376 for the meter change process.
AMI upgrade
The AMI upgrade is meant to support meter accuracy, monitor water loss, reduce estimated billing and improve customer experience.
Inside access
Most water meters are indoors. The technician needs inside access, and water service may be disrupted for about 15–20 minutes.
| AMI detail | Official instruction | User action |
|---|---|---|
| Schedule online | Use utilityscheduler.com/scheduler/yonkers and have your account number ready. | Schedule only through the official link or mailed city/VEPO notice. |
| Schedule by phone | Call VEPO Metering at 877-860-8376. | Use this if you received the upgrade notice or have an estimated bill issue. |
| Appointment window | Appointments are listed Monday–Friday, 8 a.m.–Noon or Noon–4 p.m. | Make sure an adult can provide access to the meter area. |
| Safety | VEPO technicians should be in uniform with photo ID and identifiable vehicles; email scheduling can provide technician photo notification. | Do not let unidentified workers in without verification. |
| Mandatory program | Yonkers says all water accounts are required to participate and denial may lead to penalties. | Schedule promptly to avoid estimated bills or penalty issues. |
Meter Problems, Water Repair Shop and New Meter Questions
| Issue | Who to contact | What to know |
|---|---|---|
| Water meter issue or meter problem | Water Meter Repair Shop: 914-377-6999. | Use this for a problem with your water meter rather than a billing lookup. |
| Water main, hydrant or water-system repair | Water Repair Shop: 914-377-6738. | The Water Bureau handles water main and hydrant repair programs and investigates water leaks. |
| New water meter purchase | Engineering Department Room 315 at 40 South Broadway, then DPW Water Shop at 170 Saw Mill River Road. | You need meter size; if unknown, the DPW Water Shop number in the FAQ is 914-377-6737. |
| Utility mark-out before digging | Call New York Code 753 markout at 1-800-962-7962. | Do this before digging so water and other underground lines are marked. |
Final Water Reading for a Yonkers Property Sale
Official process: Yonkers says a final water bill may be requested one day prior to the closing date or the day of closing. Call 914-377-6148 or 914-377-6149 and have your water account number on hand.
Call near closing
Use the day-before or day-of closing timing. Have the water account number ready before calling.
Confirm property details
Verify the service address, owner/seller information and the correct closing date so the final bill is not issued for the wrong property.
Title company research
Title and mortgage companies can research outstanding water bills in Room 108 at City Hall. A fee may apply for Water Billing to research property history.
New Owner, Mailing Address Change and Account Updates
New property owner
After New York State Transfer Tax filing is verified, Water Billing is notified and a new account is set up with the new name and mailing address. If no account letter arrives within 6–8 weeks after sale, call 914-377-6148.
Mailing address update
Address updates must be submitted in writing to Water Billing with a copy of driver’s license or proof of ownership/power of attorney.
| Address-change request should include | Send to |
|---|---|
| Name, property address, mailing address if different, phone number and copy of driver’s license. | City of Yonkers – Water Billing, 40 South Broadway, Room 107, Yonkers, NY 10701, or use the Water Billing email link from the official page. |
Water Account History, Arrears Proof and Property Research
| Need | Official route | Important detail |
|---|---|---|
| Water account history | Email Water Billing, mail to Water Billing Office at 40 South Broadway Room 107, or call 914-377-6148. | Include the account number in the request. |
| Paid but received arrears letter | Mail a letter plus copies of the front/back of the check and receipts to Water Billing at 40 South Broadway, Room 107. | Keep copies for your own records. |
| Research outstanding bills on a property | Come in person to Tax and Water Billing Office, Room 108, City Hall. | Free in-person research is available. Water Billing research by property/year has a $5 fee per property per year and two-week lead time. |
| Phone or email information request | Water Billing page says no information is provided by phone or email without a processed fee for certain property research. | Plan ahead for closings and title work. |
Water Service Line Inventory and Lead-Pipe Responsibility
Service line inventory
Yonkers is conducting a water service line inventory connected to federal Lead and Copper Rule requirements.
Owner responsibility
The city explains that property owners are responsible for the water service line from the house to its connection with the City water main.
Water testing
For lead questions, Yonkers lists the Bureau of Water Laboratory at 914-377-6764, and Westchester County Labs & Research at 914-231-1768.
Water Bill vs Sewer Department Issue
Water billing and meter
Use Water Billing for bills, rates, owner changes, account history and final readings. Use the Water Meter Repair Shop for meter problems and the Water Repair Shop for water-system repair issues.
Sewer Department
The Sewer Bureau handles inspection, maintenance and repair of combined sanitary and storm sewers, catch basins and manholes, and responds to sewer emergencies 24 hours a day.
Local Yonkers Tips That Save Time
Use the new account number
WaterWise needs the new account number. Use the portal’s account-number lookup if you only have the old account number from a prior bill.
Do not assume mortgage payment
Yonkers says owners are responsible for direct water bill payment. Do not assume the mortgage company paid it.
Estimated bill means meter action
If the bill says “Estimate,” check whether you need the Sensus/AMI meter upgrade and contact VEPO before the issue repeats.
Closings need lead time
Final reading is close to closing, but title research can take up to two weeks when Water Billing research is needed. Start early.
Yonkers Water Billing Map and Visit Planning
Use this map for Water Billing at Yonkers City Hall, 40 South Broadway, 1st Floor, Room 108, Yonkers, NY 10701. Bring account details, ID if needed, address-change documents, receipts or final-reading information.
Water Billing
40 South Broadway, 1st Floor, Room 108, Yonkers, NY 10701.
Office hours
Monday through Friday, 8:30 a.m. to 4:30 p.m.
In-person payment
Cash, check or money order. No credit cards accepted in person.
Official Yonkers Water Department Links
Yonkers Water Department FAQs
Where do I pay a Yonkers water bill online?
Use the official Yonkers WaterWise portal at MyWaterAccount.YonkersNY.gov. The City’s Water Bills page links to the WaterWise portal for online payment, paperless billing, reminders and usage tools.
What is the Yonkers water bill phone payment number?
The City’s Water Bills page lists pay-by-phone at 914-920-7480.
What are the Yonkers Water Billing phone numbers?
For Water Billing inquiries, call 914-377-6147, 914-377-6148 or 914-377-6149.
Where is the Yonkers Water Billing office?
Water Billing is at 40 South Broadway, 1st Floor, Room 108, Yonkers, NY 10701. Hours are Monday through Friday, 8:30 a.m. to 4:30 p.m.
Can I pay in person with a credit card?
No. The City lists in-person payment methods as cash, check or money order. No credit cards are accepted for in-person water bill payment.
Where do I mail a Yonkers water payment?
Mail payment to City of Yonkers, Department Number 116021, P.O. Box Number 5211, Binghamton NY 13902-5211. Yonkers says both the department number and P.O. Box must be included.
How often are Yonkers water bills sent?
Yonkers is divided into six water districts, and each district is billed twice per year on its listed billing dates.
What are the current Yonkers water and sewer rates?
Yonkers lists the current water rate as $5.12 per 100 cubic feet and the current sewer rate as $1.38 per 100 cubic feet. The current Basic Service Charge is listed as $162.94 per billing cycle.
What does an estimated Yonkers water bill mean?
Yonkers says if a bill says “Estimate,” you may not have the new Sensus Meter. Contact VEPO at 1-877-860-8376 to schedule the required meter replacement.
Who do I call for a Yonkers water meter problem?
For a water meter issue or problem, contact the Water Meter Repair Shop at 914-377-6999.
How do I request a final water reading in Yonkers?
A final water bill may be requested one day before closing or the day of closing. Call 914-377-6148 or 914-377-6149 and have your water account number ready.
Does this page collect Yonkers water bill payments?
No. This is an independent informational guide. Use official City of Yonkers Water Billing, WaterWise, Water Bureau and Public Works links for live payment, account status, meter service and city information.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.