Minneapolis Utility Bill & Leak Help
Use this guide when you need the official Minneapolis water bill portal, Quick Pay vs Premium Access, phone payment, no-fee payment methods, utility billing customer service, start/transfer/shutoff rules, 2026 rates, water emergency number, high-bill leak checks, sewer backup routing, stormwater credits or water quality help.
Short path: pay through ub.minneapolismn.gov, call 612-673-1114 for billing and phone payment, call 612-673-5600 for water emergencies, and use 311 or 612-673-3000 for non-emergency City service help.
Fastest Answer for Each Minneapolis Water Bill Task
Use the official Utility Billing portal. Quick Pay works without registration.
Pay onlineRegister for Premium Access to view history, analyze usage and set recurring payments.
Register / loginCall 612-673-1114, option 2. Card fees apply; bank account phone payment is fee-free.
Phone payment detailsCall Public Works Emergency Water Service at 612-673-5600, available 24 hours.
Water issue pageOfficial Minneapolis Water Bill Routing
| User need | Correct official route | Have ready | Important detail |
|---|---|---|---|
| Pay online quickly | Minneapolis Utility Billing portal. | Utility account number or service address. | Use Quick Pay on the login page for one-time payment without registration. |
| Full account access | Register for Premium Access in the utility billing portal. | Account number, mailing address/ZIP and phone number associated with the account. | Premium Access supports recurring automatic payments and more account tools. |
| Pay by phone | Call 612-673-1114, option 2. | Account number and card or bank account/routing details. | Credit card fees apply; bank account payments by phone are fee-free. |
| Billing question or payment arrangement | Utility Billing Customer Service: 612-673-1114. | Account number, service address, bill month, payment proof. | Customer Service can discuss flexible payment arrangements if you cannot afford the bill. |
| Start water/sewer service | Online New Water Service application or Customer Service. | Deed/closing disclosure/settlement agreement or lease. | No cost if water is already on. If water has been turned off, restart fee is $90. |
| Stop or transfer service | Call Customer Service or use Premium Access Service Requests. | Move date, service address, account number and meter access. | The City must read your water meter before you move and may need to enter the property. |
| Water emergency | Public Works Emergency Water Service: 612-673-5600. | Exact location, issue type and safety risk. | Available 24 hours a day. |
How to Pay a Minneapolis Utility Bill Online
Open the official portal
Go to ub.minneapolismn.gov. This is the City’s Utility Billing portal for viewing and paying bills.
Choose Standard Access or Premium Access
Use Standard Access / Quick Pay for a one-time payment. Register for Premium Access if you need payment history, water usage downloads, multiple accounts or recurring automatic payments.
Pick payment method carefully
Credit/debit cards and digital wallets have fees. eCheck has no fee. Bank payment, automatic bank draft, checks and eligible cash options can help avoid card fees.
Save confirmation and check posting
Keep the confirmation number, date, amount and payment method. If service is at risk, call Utility Billing Customer Service at 612-673-1114.
Minneapolis Utility Bill Payment Options and Fees
| Payment method | Official detail | Best for | Fee / warning |
|---|---|---|---|
| Online card or digital wallet | Portal accepts VISA, MasterCard, AMEX, Discover, Apple Pay, Google Pay and PayPal. | Fast payment when fee is acceptable. | Credit/debit card and digital wallet fees apply. |
| Online eCheck | Pay from bank account through the online system. | Customers who want to avoid card fees. | eCheck is listed as no fee. |
| Phone payment | Call 612-673-1114, option 2. | Customers who want phone payment confirmation. | Card fees apply; bank account payment is fee-free. |
| Retail cash payment | Create a payment barcode and pay at select retailers. | Customers paying in cash. | City lists cash retail payment as free; account number is required. |
| Bank bill pay | Use your bank’s bill pay service. | Customers already using online banking. | Update utility account number if you move to another Minneapolis property. |
| Automatic bill payment | Drafts from checking or savings on the due date. | Customers wanting recurring payment without card fees. | Keep paying by current method until “Auto Payment” appears on the monthly bill. |
| Mail check | Write checks to Minneapolis Finance Department and include account number. | Non-urgent check payments. | Do not mail close to due date or shutoff risk. |
| In person | Pay at the Minneapolis Service Center. | Customers needing face-to-face help. | Check hours before visiting. |
Start, Transfer, Restart or Shut Off Minneapolis Utility Service
Start water/sewer
To start service, provide deed/closing disclosure/settlement agreement if you own, or a lease if you rent.
Restart fee
There is no cost if water has not been turned off. If water has been turned off, the City lists a $90 fee to turn it back on.
Moving out or transfer
Stop or transfer service by calling Customer Service or using Premium Access. The City must read your meter before you move.
What changes automatically?
- When you create a water and sewer account, Minneapolis Solid Waste & Recycling service is automatically started for eligible residences.
- Your utility account will include a stormwater management fee.
- You cannot opt out of stormwater management service, but you may qualify for stormwater credits.
- If you transfer service and use bank bill pay, update the utility account number in your bank’s bill pay system.
Minneapolis Utility Billing Phone, Address and Hours
Utility Billing
612-673-1114. Use for billing, account setup, payment, start/stop/transfer service and payment arrangements.
Billing office
Minneapolis Public Service Building, 505 Fourth Ave. S., Room 620B, Minneapolis, MN 55415-1345.
Billing hours
8 a.m.–4 p.m., Monday–Friday. Closed on City holidays.
311 help
Call 311 or 612-673-3000 for non-emergency City service help.
Which number should you call?
Billing: 612-673-1114 Phone pay: 612-673-1114 option 2 Water emergency: 612-673-5600 Water quality info: 612-661-4999 Surface Water & Sewers: 612-673-5625 311: 612-673-30002026 Minneapolis Water and Sewer Rates
Minneapolis bills water and sewer by unit. One unit equals 100 cubic feet, or about 748 gallons.
| 2026 rate item | Official amount | What it means |
|---|---|---|
| Water usage | $3.88 per unit | Charged for each 100 cubic feet / about 748 gallons used. |
| Sewer usage | $5.92 per unit | Charged for sewer usage; residential billing uses seasonal rules. |
| Outside City sewer | $38.90 per unit | Non-Minneapolis-based customer rate shown by the City. |
| Water tax | 9.025% | The City notes residential properties are not charged sales taxes; commercial properties pay combined sales tax. |
| Testing fee | $0.81 | Monthly safe drinking water testing fee noted on the City rate page. |
| 5/8″ fixed water fee | $11.75 | Common monthly fixed water fee based on meter size. |
| 5/8″ fixed sewer fee | $9.30 | Common monthly fixed sewer fee based on meter size. |
| 3/4″ fixed water fee | $17.10 | Fixed fee for a larger meter size. |
| 3/4″ fixed sewer fee | $13.95 | Fixed sewer fee for a larger meter size. |
Residential Sewer Averaging: Why Winter Months Matter
December–March
For residential properties with three or fewer dwelling units, sewer usage bills reflect actual water consumption from December through March.
April–November
From April through November, the City uses average winter consumption unless actual use is lower than that average.
Why it exists
Average winter consumption avoids charging sewer fees for outdoor water that does not go into the sewer system, like lawn watering or car washing.
High Minneapolis Water Bill: Meter and Leak Checklist
Check meter indicator
Older meters have a triangular or diamond leak indicator. Digital meters show movement in the right-most digit. If it moves when no water is being used, water is passing through the meter.
Test toilets first
Put food coloring or laundry bluing in the toilet tank and wait 20–30 minutes without flushing. If color appears in the bowl, there is a leak.
Check outdoor use
Higher bills can come from leaky plumbing, more people in the home, outdoor hoses, lawn/garden watering, business growth or a low estimated bill later adjusted.
Turn off all water
Make sure no toilets, faucets, appliances, hoses, irrigation or humidifiers are using water.
Watch the meter
If the leak indicator or digital reading moves while all fixtures are off, check every fixture one by one.
Isolate fixtures
Shut off valves supplying toilets, sinks, outside sprinklers, washer and other fixtures. If the meter stops or slows, you found the likely leak area.
Repair and recheck
After repair, use the meter again to check for additional leaks. Save repair proof and call Utility Billing if you need bill review.
Water Emergency, Water Quality and Sewer Backup Routing
Water emergency
Call 612-673-5600 for Emergency Water Service. It is available 24 hours a day.
Water quality info
For water quality information, the City lists 612-661-4999. For water that looks, tastes or smells different, use the City’s water quality issue guidance.
Sewer backup
If your sewer backs up, contact Sewer Maintenance to find out if the issue is caused by a public sewer. There is no charge for this service.
If water looks red, brown or yellow
The City says this is often related to hydrant flushing or firefighting activity disturbing mineral deposits. Avoid hot water and laundry while the water is discolored because sediment can collect in the hot water tank and stain clothing. For emergency water issues, call 612-673-5600.
Help Paying a Minneapolis Utility Bill
Flexible payment arrangement
Utility Billing can work with customers to set up a flexible payment arrangement to bring an account current. Call 612-673-1114.
Call 211
The City points customers to 211.org or phone 211 for help paying essential community services.
Prepare before calling
Have account number, amount due, payment history, shutoff notice if any and household assistance documents ready.
Stormwater Fee and Credits on Minneapolis Utility Bills
Everyone pays stormwater
Your water/sewer account lists a monthly stormwater management fee. The City says everyone who owns property in Minneapolis pays for this service.
Based on impervious area
The stormwater fee is based on the amount of impervious surface area on the property.
Credits can reduce fee
Residential property owners may reduce the stormwater utility fee up to 45% in a Green Zone or 35% outside a Green Zone by qualifying improvements.
Eligible stormwater credit examples
- Raingarden.
- Pervious pavement.
- Green roof.
- Stormwater reuse. The City notes rain barrels are not eligible for this credit.
- Applications must include required materials and follow Best Management Practices.
Local Minneapolis Tips That Prevent Utility Bill Problems
Update bank bill pay after moving
If you transfer utility service and use your bank’s bill pay, update the utility account number. Old account numbers can send payments to the wrong place.
Watch winter water use
December–March usage affects sewer averaging for many residential properties. Fix toilet leaks before they affect later sewer bills.
Use eCheck to avoid card fees
Card and digital wallet payments have fees. eCheck and several bank/check/cash routes can avoid those fees.
Know property-owner pipe responsibility
The City says property owners should keep the pipe between the water meter and the City’s water main in good working condition.
Minneapolis Utility Billing Map and Visit Planning
Use this map for the Minneapolis Public Service Building. Verify service center hours and office access before visiting.
Utility Billing office
Minneapolis Public Service Building, 505 Fourth Ave. S., Room 620B, Minneapolis, MN 55415-1345.
Billing hours
8 a.m.–4 p.m., Monday–Friday. Closed on City holidays.
Bring
Utility bill, account number, service address, lease/deed if starting service, payment proof and photo ID if needed.
Official Minneapolis Utility Links
Minneapolis Water Department FAQs
How do I pay my Minneapolis water bill online?
Use the official Minneapolis Utility Billing portal at ub.minneapolismn.gov. Use Quick Pay for one-time payment or register for Premium Access for more tools.
What is the Minneapolis utility billing phone number?
Call Utility Billing Customer Service at 612-673-1114. For phone payments, call the same number and choose option 2.
Where is Minneapolis Utility Billing located?
Utility Billing is at the Minneapolis Public Service Building, 505 Fourth Ave. S., Room 620B, Minneapolis, MN 55415-1345.
What payment methods avoid credit card fees?
The City lists no-fee options such as eCheck, automatic checking or savings account payment, bank bill pay, checks and eligible in-person cash payment routes. Credit/debit cards and digital wallets have fees.
How do I start water and sewer service in Minneapolis?
Submit the New Water Service application or contact Customer Service. You need ownership documents such as deed/closing disclosure/settlement agreement, or a lease if renting. If water has been turned off, restart fee is $90.
How do I stop or transfer Minneapolis utility service?
Call Customer Service or use Premium Access. Go to Service Requests and choose Disconnect Service or Transfer of Service. The City must read your water meter before you move.
What are Minneapolis 2026 water and sewer usage rates?
Minneapolis lists 2026 water usage at $3.88 per unit and sewer usage at $5.92 per unit. One unit is 100 cubic feet, or about 748 gallons.
Who do I call for a Minneapolis water emergency?
Call Emergency Water Service at 612-673-5600. It is available 24 hours a day.
Why is my Minneapolis water bill high?
Possible causes include leaks, more people in the home, outdoor hoses, lawn or garden watering, business growth, low prior estimate adjustment, or a toilet leak. Use the meter leak indicator and toilet dye test before requesting bill review.
Can Minneapolis customers get help paying a utility bill?
Yes. Utility Billing can discuss flexible payment arrangements, and the City points customers to 211.org or phone 211 for help paying essential services.
Does this page collect Minneapolis water bill payments?
No. This is an independent informational guide. Use official MinneapolisMN.gov and ub.minneapolismn.gov links for live payments, account access, billing help and emergency routing.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.