Jackson Water Department, MI: Bill Pay, Phone Number and Hours
Use official City of Jackson resources to pay your water and sewer bill online, search current and past bills, contact Utility Billing, understand tenant deposit information, get help with financial assistance, handle new owner or account information changes, and know what to do if your water service is at risk of shutoff.
If you are searching for Water Department Jackson MI, the official billing office is the City of Jackson Utility Billing Division of the Water Department. The safest online route is the official BS&A Software portal linked from CityofJackson.org.
💳 Best official route: Pay through City of Jackson BS&A portal
Online: open the official City of Jackson Billing Division page and use the Pay Water/Sewer Bill Online link.
Portal tools: BS&A lets customers view and pay current bills, search past bills, and look up accounts by address, account number, parcel number, or name.
Billing help: call Utility Billing at 517-788-4082.
Shutoff risk: if water service is in danger of being shut off, do not rely only on online payment. Call 517-788-4082 immediately.
Jackson MI Water Department Quick Facts Before You Pay
The City of Jackson Utility Billing office is listed at City Hall, 161 W. Michigan Avenue, 11th Floor, Jackson, MI 49201. The main Utility Billing phone number is 517-788-4082.
The official Billing Division page says customers can pay water/sewer bills online using the BS&A portal. The Current Billing page says customers should call Utility Billing if they did not receive a bill or have billing questions.
What This Jackson Water Department Guide Covers
How to Pay Jackson MI Water Bill Online
The safest online payment path is to begin from the official City of Jackson Billing Division page. The city links to BS&A Software for water/sewer online payment and utility billing account search.
Open the official Billing Division page
Start from the official City of Jackson Billing Division page.
Click Pay Your Water/Sewer Bill Online
Use the official City of Jackson BS&A payment portal.
Search your account
The city says BS&A lets customers search by address, account number, parcel number or name. Use the same details shown on your water/sewer bill.
Review bill and account details
Check service address, account holder name, current bill, past bills and amount due before submitting payment.
Save confirmation
Keep payment confirmation, date, amount, account number and receipt until the payment appears correctly in your account record.
Jackson MI BS&A Utility Billing Portal Tips
The BS&A portal is useful because it is not only a payment page. The City says it can be used to view and pay the current bill, search past bills, and find account information using different search methods.
Keep these ready before using BS&A
- Utility billing account number.
- Service address.
- Account holder name.
- Parcel number if available.
- Current bill amount.
- Payment method.
- Email address for receipt, if requested.
- Any shutoff or delinquency notice.
Pay Current Bill
Best when your account is current and you only need to make a routine online payment.
Use BS&ACall Utility Billing
Best when the bill is past due, missing, unclear, or service is at risk.
517-788-4082Jackson Water Department Phone Number, Address and Hours
Use Utility Billing for water/sewer bills, missed bills, payment help, shutoff-risk questions, account changes, tenant deposit questions, financial assistance routing and billing forms.
City Hall
161 W. Michigan Ave., 11th Floor
Jackson, MI 49201
161 W. Michigan Avenue
Jackson, MI 49201
Utility Billing
11th Floor City Hall
Phone extension shown as 788-4082
Jackson MI Water Service Shutoff Risk and Urgent Payment Steps
The City gives a clear warning: if your water service is in danger of being shut off, do not use the online payment system only. Call Utility Billing immediately for specific instructions.
Call Utility Billing first
Call 517-788-4082 if your account is in danger of shutoff.
Ask for the exact amount needed
Confirm whether you must pay only the past-due amount, the full balance, a fee, deposit, or any other charge.
Pay through the official portal if instructed
Use the official BS&A online payment portal only if the city confirms it is acceptable for your account status.
Confirm payment posting
Save your confirmation number and call again if service status is urgent or a shutoff order may already be active.
Current Billing, Missed Bill and Tenant Deposit in Jackson MI
The Current Billing page says customers should call the Utility Billing Office if they have questions or did not receive their bill. It also lists the office at City Hall, 161 W. Michigan Avenue, 11th Floor.
| Billing item | Official listed detail | Practical meaning |
|---|---|---|
| Billing questions | Call Utility Billing at 517-788-4082. | Call before the due date if anything looks wrong. |
| Did not receive bill | Call Utility Billing or visit City Hall. | Do not wait for another bill; missed mail may still lead to late issues. |
| Office location | City Hall, 161 W. Michigan Avenue, 11th Floor. | Use this for in-person billing help. |
| Tenant deposit | $300 tenant deposit, effective September 1, 2010. | Tenants should budget for deposit when opening service. |
Jackson Water Billing Forms: New Owner and Account Information Changes
The Billing Division page lists downloadable forms, including a New Owner Application and an Account Information Change Form. These are useful when property ownership changes, account contact details need updating, or billing records must be corrected.
Prepare before submitting a form
- Service address.
- Utility billing account number, if available.
- Owner or customer name.
- Phone number and email address.
- Mailing address.
- Closing date or transfer date, if applicable.
- Supporting documents if requested.
- Photo ID if required.
Open Billing Division forms
Use the official Billing Division page.
Choose the correct form
Use New Owner Application for ownership changes and Account Information Change Form for account detail updates.
Confirm submission method
Call 517-788-4082 if you are unsure how to submit the form or what documentation is required.
Financial Assistance for Jackson MI Water and Sewer Bills
The City says customers may contact the Water Department’s Utility Billing office to get information about financial assistance to pay a bill. This is important if you are behind, facing shutoff, or unsure how much is owed.
Before asking about assistance, prepare:
- Utility account number.
- Service address.
- Current balance.
- Past-due amount.
- Shutoff notice, if any.
- Income or benefit details if requested by assistance program.
- Best phone number and email address.
Call Utility Billing
Call 517-788-4082 and ask about financial assistance resources for your water/sewer bill.
Email if not urgent
For non-urgent questions, email waterbilling@cityofjackson.org.
Do not wait until shutoff day
Assistance review can take time, so contact the city as soon as you know the bill may be difficult to pay.
Jackson MI After-Hours Water and Sewer Emergency Number
The Billing Division page says if you have an after-hours emergency, call 517-788-4100. Use this for urgent water or sewer issues outside normal billing-office handling.
Major leak, sewer backup, water main issue, unsafe water/sewer condition.
Call 911 for fire, medical, injury, electrical hazard or immediate danger.
When reporting a water or sewer emergency, provide:
- Exact address or nearest cross street.
- Whether issue is water, sewer, flooding, leak, no water or backup.
- Whether water is inside, outside, in street, basement or near meter.
- Any safety hazard.
- Your name and callback number.
Reading Your Jackson Water Bill and Billing Policies
The City provides pages for Reading Your Bill, Billing Policies, Current Billing, Rate Resolution and Tenant Deposit Information. These pages help customers understand how charges appear and where to ask for clarification.
Review these items on your bill:
- Account number.
- Service address.
- Billing period.
- Water charge.
- Sewer charge.
- Previous balance.
- Current charges.
- Due date.
- Late or penalty notes.
- Payment options and customer messages.
Jackson Water Bill Payment Options Compared
Use the online portal for normal payment and account search. Use phone or in-person support when the bill is missing, account details are unclear, service is at risk, or you need forms, assistance or tenant deposit guidance.
| Payment / contact option | How it works | Best for | Important note |
|---|---|---|---|
| BS&A online payment | Use official city-linked BS&A portal. | Routine online payment and account search. | Not enough if service is in danger of shutoff. |
| Utility Billing phone | Call 517-788-4082. | Billing questions, missed bill, shutoff risk, account help. | Call immediately for shutoff-risk accounts. |
| Utility Billing email | Email waterbilling@cityofjackson.org. | Non-urgent billing or assistance questions. | Do not email sensitive payment details. |
| City Hall office | Visit 161 W. Michigan Ave., 11th Floor. | In-person account help, forms, service questions. | Call first if the issue is urgent. |
| After-hours emergency | Call 517-788-4100. | Water/sewer emergency outside normal billing help. | Use 911 for life-safety danger. |
Official Jackson MI Water Department Links and Resources
Use these official links first. They help avoid fake payment pages, wrong Jackson water systems, old contact details and third-party posting delays.
🚰 Billing Division
Official City of Jackson page for water/sewer online payment, forms, shutoff warning, assistance and emergency number.
Open Billing Division💳 BS&A Payment Portal
Official online payment and utility billing search portal for City of Jackson.
Open BS&A Portal💧 Water Department
Official Water Department page with billing and assistance references.
Open Water Department🧾 Current Billing
Official page for billing questions, missed bill, City Hall office and tenant deposit.
Open Current Billing📄 Reading Your Bill
Official page with billing office contact and bill-reading resources.
Open Reading Your Bill✅ Pay Page
Official City Pay page with links to city bills and utility bill information.
Open Pay Page🔐 Online Payment Portal Info
Official information about the City of Jackson online payment portal powered by BS&A.
Open Portal Info☎️ Departments
Official city department listing showing Utility Billing on the 11th Floor of City Hall.
Open Departments🏙️ Utilities
Official city utilities page linking to Water Department and city resources.
Open UtilitiesJackson MI Utility Billing Office Map and Address
The official Current Billing and Reading Your Bill pages list Utility Billing at City Hall, 161 W. Michigan Avenue, 11th Floor, Jackson, MI 49201. Call before visiting if your matter is urgent or shutoff-related.
City of Jackson Utility Billing
161 W. Michigan Avenue, Jackson, Michigan 49201.
Jackson Water Department Phone, Hours and Payment Contacts
Use this quick table when you need to pay, call, email, visit, ask about tenant deposit, request assistance or report an after-hours emergency.
| Need | Official detail | Best action |
|---|---|---|
| Utility Billing phone | 517-788-4082 | Call for water/sewer bill payment, account questions and shutoff-risk instructions. |
| Billing email | waterbilling@cityofjackson.org | Use for non-urgent billing or assistance questions. |
| Office address | 161 W. Michigan Ave., 11th Floor, Jackson, MI 49201 | Visit for billing office help when needed. |
| Online payment | BS&A Software portal | Use for normal current bill payment and account search. |
| Tenant deposit | $300 tenant deposit listed by Current Billing page | Confirm directly when opening a tenant account. |
| After-hours emergency | 517-788-4100 | Use for after-hours water/sewer emergencies. |
FAQs About Jackson MI Water Department Bill Pay
How do I pay my Jackson MI water bill online?
Use the official City of Jackson Billing Division page and click the water/sewer online payment link. It opens the official BS&A Software portal.
What is the Jackson MI Utility Billing phone number?
The Utility Billing phone number is 517-788-4082.
Where is Jackson MI Utility Billing located?
Utility Billing is located at City Hall, 161 W. Michigan Avenue, 11th Floor, Jackson, MI 49201.
What should I do if my Jackson water service is in danger of shutoff?
The City says not to rely only on the online payment system. Call Utility Billing immediately at 517-788-4082 for specific instructions.
What is the after-hours emergency number for Jackson MI water or sewer issues?
The City lists after-hours emergency number 517-788-4100.
Can I search past Jackson water bills online?
Yes. The City says the BS&A portal allows customers to view and pay current bills and search through past bills.
Can I search a Jackson MI water account by address?
Yes. The Billing Division page says the BS&A portal can find account information by address, account number, parcel number or name.
How much is the Jackson MI water tenant deposit?
The Current Billing page lists the tenant deposit as $300.
Who do I email for Jackson MI water billing?
The Billing Division page lists waterbilling@cityofjackson.org for Utility Billing contact.
Is Jackson MI water bill payment the same as Jackson County water payment?
No. The City of Jackson and Jackson County can be different entities. Check your bill provider name and use the City of Jackson BS&A portal only if your bill is from the City of Jackson.
Best Way to Pay Jackson MI Water Department Bill in 2026
The best path is simple: start from the official City of Jackson Billing Division page and use the BS&A Software portal for routine water/sewer bill payment, current bill review, past bill search and account lookup.
For billing questions, missed bills, tenant deposit, account updates, financial assistance or shutoff-risk situations, call Utility Billing at 517-788-4082. If you have an after-hours water/sewer emergency, call 517-788-4100.
Important Notice: This article is an independent informational guide and is not the City of Jackson, City of Jackson Water Department, BS&A Software, Utility Billing, Public Works Fiscal Services, or an official payment processor. Payment links, phone numbers, office locations, deposits, billing rules, shutoff procedures, assistance programs, emergency numbers and service requirements can change. Always verify urgent billing, payment, shutoff, reconnection, service or water/sewer emergency matters directly with the City of Jackson.