Athens GA Water Bill Payment, Customer Service Phone and Office Hours
Use official Athens-Clarke County Public Utilities resources to pay your water and sewer bill online, pay by phone, use bank draft, mail a check, visit the Water Business Office, use the drop boxes, start or stop service, understand high bills, and report water or sewer emergencies safely.
If you are searching for Athens Water Department, the official billing office is the Athens-Clarke County Public Utilities Water Business Office. Choose your task below to reach the right official payment route, phone number, address or emergency contact.
Choose one option. The card below will show the best official action, phone number and safety warning.
💳 Pay online — use official ACCGov water bill payment
Use this for: paying your Athens-Clarke County water/sewer bill online by credit card or e-check.
Keep ready: account number, service address, customer details and payment method.
After payment: save your confirmation number and check your account history.
Athens Water Department Quick Facts Before You Pay
The Water Business Office handles Athens-Clarke County water and sewer billing, customer service, payments, service questions and account help. The main billing phone number is 706-613-3500, and the office is located at 124 E. Hancock Ave, Athens, GA 30601.
Lobby hours are listed as Monday, Tuesday, Thursday and Friday from 8:00 AM to 5:00 PM and Wednesday from 8:00 AM to 6:00 PM. For after-hours or weekend water/sewer emergencies, ACCGov lists 706-613-3481.
What This Athens Water Department Guide Covers
How to Pay Athens-Clarke County Water Bill Online
The safest starting point is the official ACCGov Online Payments page. ACCGov says water and sewer customers can pay online with a credit card and that there is no fee for paying with a credit card.
The payment route may take you through the official WaterSmart or Click2Gov system. Use the official ACCGov link first so you do not accidentally pay through an unrelated third-party bill-pay website.
Open the official ACCGov online payment page
Go to the official ACCGov Online Payments page and choose the water/sewer payment option.
Create or open your online account
Use the online account option if you want bill history, account history, payment history and easier future payments.
Enter the correct account details
Use your water bill account number, customer name, service address and payment method exactly as shown on your bill.
Review the amount before paying
Check whether the bill includes water, sewer, garbage, stormwater or other related charges before submitting.
Save confirmation
Save the confirmation number, payment date and amount until the payment appears in your account history.
Athens Water Bill Pay by Phone Number
To pay your Athens-Clarke County water bill by phone, call the Water Business Office at 706-613-3500. ACCGov says customers can call between 8:00 AM and 5:00 PM to pay by credit card over the phone.
Before calling to pay by phone
- Keep your water account number ready.
- Have the service address and customer name ready.
- Have your credit card ready.
- Ask whether your payment posts immediately or later.
- Write down the confirmation number.
- For urgent account status, ask the representative if anything else is required.
Athens Water Business Office Phone Number, Address and Hours
The official Athens-Clarke County Water Business Office is located at 124 E. Hancock Ave, Athens, GA 30601. The main billing and customer service phone number is 706-613-3500.
Lobby hours are Monday, Tuesday, Thursday and Friday from 8:00 AM to 5:00 PM, and Wednesday from 8:00 AM to 6:00 PM. The Public Utilities Administration phone is 706-613-3470.
706-613-3500
Bill pay, account help, service questions and customer service.
ACC Public Utilities Water Business Office
124 E. Hancock Ave
Athens, GA 30601
Mon, Tue, Thu, Fri: 8:00 AM–5:00 PM
Wednesday: 8:00 AM–6:00 PM
706-613-3470
General Public Utilities administration.
Keep Your Bill Ready
For faster help, keep your account number, service address, customer name and payment confirmation ready.
Faster supportEmergency Is Separate
Billing help goes to 706-613-3500. Water/sewer emergency routing is separate.
Use right numberAthens Water Bill Payment Options Compared
Athens-Clarke County offers several bill payment choices. The best method depends on whether you want a no-fee online payment, phone payment, automatic bank draft, in-person help, drop box convenience or mail payment.
| Payment option | Official route | Best for | Practical warning |
|---|---|---|---|
| Online credit card | ACCGov Online Payments / WaterSmart | Fast online payment with no listed card fee. | Start from ACCGov.com to avoid wrong payment pages. |
| E-check | Official payment options page | Customers who prefer bank-account payment. | Confirm account/routing details before submitting. |
| Phone payment | 706-613-3500 | Credit-card payment by phone during business hours. | Available through the Water Business Office phone route. |
| Bank draft | Bank draft application | Automatic payment from checking account by due date. | Requires completed application and voided check. |
| In person | 124 E. Hancock Ave | Cash, card, check or money order with lobby help. | Lobby hours are not 24/7. |
| Drop boxes | Front and back of WBO | After-hours check or money-order drop off. | Not best for urgent same-day account clearance. |
| Mail payment | P.O. Box 106058, Atlanta, GA 30348-6058 | Non-urgent check or money-order payment. | Do not mail cash; allow delivery and processing time. |
Mail, In-Person and Drop Box Payment for Athens Water Bills
For in-person payment, bring cash, credit/debit card, check or money order to the Water Business Office at 124 E. Hancock Ave, Athens, GA 30601. Make checks or money orders payable to ACC WBO.
For mail payment, ACCGov lists: The Unified Government of Athens-Clarke County, Public Utilities Water Business Office, P.O. Box 106058, Atlanta, GA 30348-6058. Drop boxes are located at the front and back of the Water Business Office for after-hours payments.
Before mailing or using the drop box
- Write your water account number on the check or money order.
- Include your bill stub if you have it.
- Do not mail cash.
- Use the exact official mailing address.
- Keep a photo or copy of the payment details.
- For urgent accounts, call the Water Business Office after payment.
Bank Draft and Automatic Water Bill Payment in Athens
ACCGov allows customers to pay by bank draft. The official payment options page says customers should print the Bank Draft Application, complete it, and bring it with a voided check to 124 E. Hancock Ave.
Once bank draft is set up, payments are automatically deducted from your checking account by the due date shown on your bill. For questions, call the Water Business Office at 706-613-3500.
Before choosing bank draft
- Confirm the account holder name and bank account details.
- Use a voided check with the application.
- Keep paying manually until you know bank draft is active.
- Continue reviewing bills for leaks, high usage or unexpected charges.
- Update the Water Business Office if your bank account changes.
Start, Stop or Transfer Athens Water Service
ACCGov provides Water Business Office forms for starting service, stopping service and transferring service. Starting service may be completed online, in person or by mail.
The official Starting Water Service page lists a $50 security deposit and a $10 service fee for new residential water/sewer service, with the amount appearing on the first bill. Call 706-613-3500 if you need the correct deposit amount or form route.
Open official Water Business Office forms
Use the official Water Business Office Forms page for start, stop, transfer and garbage service forms.
Call if deposit amount is unclear
Call 706-613-3500 to confirm deposit amount, required documents and service timing.
Submit the correct form
Use the service start, stop or transfer form based on whether you are moving in, moving out or changing service location.
Watch your first bill
Check your first bill for deposit, service fee, garbage charge if applicable, and any prorated usage.
Athens Water or Sewer Emergency Phone Number
For water or sewer emergencies during weekday business hours, ACCGov lists 706-613-3495. For after-hours or weekend water/sewer emergencies, call 706-613-3481.
Water/sewer emergencies include issues such as water main breaks, sewer overflows, water quality concerns or urgent system problems. For non-water-related emergencies or immediate danger, call 911.
706-613-3495
Water/sewer emergency during Monday–Friday business hours.
706-613-3481
After-hours or weekend water/sewer emergency.
706-613-3479
Meter Management during weekday emergency needs.
706-613-3500
Use for billing and payment, not after-hours emergency dispatch.
What to tell ACCGov when reporting a water/sewer emergency
- Exact address or closest intersection.
- Whether the issue is water main, sewer, meter, leak, pressure or water quality.
- Whether water is entering a road, home, business or storm drain.
- Whether nearby properties are affected.
- Your name and callback number.
- Any safety issue, traffic hazard or property damage.
High Athens Water Bill, Meter Reading and Usage Review
If your Athens-Clarke County water bill suddenly increases, first check usage, sewer charges, garbage charges, stormwater billing and billing-cycle length. ACCGov provides resources for understanding your bill, reading your water meter, leak adjustments and WaterSmart usage tools.
Common causes of high bills include running toilets, irrigation, outdoor hose use, hidden service-line leaks, dripping fixtures, longer billing cycles and seasonal water use. Before calling, compare your current bill to previous months and check whether usage increased or only charges changed.
Before calling about a high water bill
- Open your latest bill and compare usage to older bills.
- Check toilets for silent running.
- Check irrigation schedules and outdoor hose use.
- Look for wet soil, basement moisture or meter-area leaks.
- Use WaterSmart to review usage trends where available.
- Call 706-613-3500 if the bill still does not make sense.
Athens Water Rates, Sewer Charges and Connection Fees
ACCGov explains that residential water use is billed on a tiered pricing system based on annual average water use for eligible accounts, or a daily-use calculation when applicable. Sewer and connection fees are handled separately and can vary by customer type, meter size and service situation.
For the most current pricing, use the official Rates & Connection Fees page instead of old screenshots or third-party summaries.
When to check the rates page
- You want to understand water tier charges.
- You are comparing sewer charges and water usage.
- You are planning a new connection.
- You are a landlord, property manager or business owner.
- You are checking connection fees for development or renovation.
Official Athens Water Department Links and Billing Resources
Use these official resources first. They help avoid wrong Athens utilities, outdated phone numbers, non-official payment pages and confusing third-party bill-payment websites.
💧 Public Utilities
Official Athens-Clarke County Public Utilities page for department information, services and quick links.
Open Public Utilities🧾 Water Business Office
Official customer service page for water billing, account issues and staff contacts.
Open Water Business Office💳 Online Payments
Official ACCGov online payment route for water and sewer bills.
Open Online Payments📌 Payment Options
Official page covering online, phone, mail, bank draft, lobby and drop box payment methods.
Open Payment Options📝 Service Forms
Official start, stop, transfer and Water Business Office service forms.
Open Service Forms🚨 Report a Problem
Official water/sewer emergency contacts and problem reporting information.
Open Report a ProblemAthens Water Business Office Map and Directions
The Athens-Clarke County Water Business Office is located at 124 E. Hancock Ave, Athens, GA 30601. Use this location for lobby payment, customer service, bank draft paperwork and drop box reference.
ACC Public Utilities Water Business Office
Use this map for 124 E. Hancock Ave, Athens, GA 30601.
Athens Water Phone, Address, Hours and Payment Details
Use this quick table when you need to pay, call, mail, visit, start service, report a water/sewer emergency or check official resources.
| Need | Official detail | Best action |
|---|---|---|
| Online water bill pay | ACCGov Online Payments | Use for official online credit-card/e-check payment. |
| Payment options | Paying Your Bill Options | Compare online, phone, mail, bank draft, lobby and drop box options. |
| Billing phone | 706-613-3500 | Use for bill payment, billing questions and customer service. |
| Office address | 124 E. Hancock Ave, Athens, GA 30601 | Use for lobby payments, bank draft paperwork and drop boxes. |
| Mail payment | P.O. Box 106058, Atlanta, GA 30348-6058 | Use for check or money-order payment by mail. |
| Business-hours water/sewer emergency | 706-613-3495 | Use for weekday water/sewer emergencies. |
| After-hours emergency | 706-613-3481 | Use after hours or weekends for water/sewer emergencies. |
| Start/stop/transfer service | Water Business Office Forms | Use official forms or call 706-613-3500. |
FAQs About Athens Water Department Bill Pay
How do I pay my Athens-Clarke County water bill online?
Use the official ACCGov Online Payments page and choose the water/sewer payment option. You can also review the official Paying Your Bill Options page before paying.
What is the Athens Water Business Office phone number?
The Water Business Office billing and customer service phone number is 706-613-3500.
Can I pay my Athens water bill by phone?
Yes. Call 706-613-3500 between 8:00 AM and 5:00 PM to pay by credit card over the phone.
Where is the Athens Water Business Office?
The office is at 124 E. Hancock Ave, Athens, GA 30601.
What are Athens Water Business Office lobby hours?
The lobby is open Monday, Tuesday, Thursday and Friday from 8:00 AM to 5:00 PM, and Wednesday from 8:00 AM to 6:00 PM.
Does Athens-Clarke County charge a fee for online water bill payment?
The official ACCGov payment page says online credit-card water bill payment has no fee.
Where do I mail an Athens water bill payment?
Mail check or money-order payments to The Unified Government of Athens-Clarke County, Public Utilities Water Business Office, P.O. Box 106058, Atlanta, GA 30348-6058.
Does Athens-Clarke County have drop boxes for water payments?
Yes. ACCGov says drop boxes are located at the front and back of the Water Business Office at 124 E. Hancock Ave.
What number do I call for an Athens water or sewer emergency?
During weekday business hours, call 706-613-3495. For after-hours or weekend water/sewer emergencies, call 706-613-3481.
Is this page the official Athens-Clarke County Public Utilities website?
No. This is an independent informational guide. Use the official ACCGov links in this article for payments, account help, emergency reporting and service forms.
Best Way to Pay Athens Water Department Bill in 2026
The best official route is to start from the ACCGov Online Payments page or the Paying Your Bill Options page. For billing help, call 706-613-3500.
For in-person service, visit 124 E. Hancock Ave, Athens, GA 30601. For water/sewer emergencies, call 706-613-3495 during weekday business hours or 706-613-3481 after hours and weekends.
Important Notice: This article is an independent informational guide and is not Athens-Clarke County Public Utilities, ACCGov, the Water Business Office, a payment processor, emergency dispatcher or official utility service. Payment links, phone numbers, office hours, mail addresses, service fees, emergency contacts, assistance rules, deposit amounts and utility policies can change. Always verify urgent or official matters directly with Athens-Clarke County Public Utilities before acting.