Glendale Water Department, AZ: Bill Pay, Phone and Address
Use official City of Glendale, Arizona utility resources to pay your water, sewer and trash bill online, by automated phone, kiosk, mail, drop box or customer portal. Find the correct Utility Billing phone number, Civic Center Annex address, lobby hours, emergency water number, account portal and practical payment guidance.
If you are searching for glendale water department, use this finder to choose the official path. Most users want to pay online, use Pay Now, call customer service, use the automated phone payment system, pay at the 24/7 kiosk, use the drop box, start or stop service, report a leak, or ask about payment arrangements.
Choose one option. The official action card below updates for online payment, phone payment, customer service, kiosk, drop box, mail, service changes, emergencies and payment arrangements.
💳 Pay online — use the official Glendale Utilities portal
Use this for: paying your City of Glendale water, sewer and trash bill online.
Pay Now: enter the customer and account numbers from your utility bill.
Keep ready: customer number, account number, mail ZIP+4, bill amount and payment method.
Glendale Water Department Quick Facts Before You Pay
The City of Glendale Water, Sewer & Trash Billing office is listed at the Glendale Civic Center Annex, 5752 W Glenn Dr., Glendale, AZ 85301. The official customer service phone number is 623-930-3190, and the automated telephone payment number is 623-930-3639.
Lobby and phone hours are listed as Monday through Friday, 8:00 AM to 5:00 PM, excluding city observed holidays. The payment kiosk at the Civic Center Annex is available 24/7, 365 days per year, and payments made at the kiosk are immediately applied to the account.
What This Glendale Water Department Guide Covers
How to Pay Glendale AZ Water Bill Online
The safest online route is to start from the official City of Glendale Water, Sewer & Trash Billing page or the Glendale Utilities customer portal. The portal’s Pay Now page asks for the customer and account numbers from your utility bill.
Online payment is useful when you want self-service access to bill details, payment history, current service charges and payment arrangement options. If you create a portal account, you can manage more than a one-time payment.
Open official Water, Sewer & Trash Billing
Start from the official City of Glendale Water, Sewer & Trash Billing page.
Open Pay Now
Use the official Glendale Utilities Pay My Bill portal.
Enter customer and account numbers
Use the customer number and account number printed on your City of Glendale utility bill. The Pay Now screen also asks for mail ZIP Code + 4.
Review the account and amount
Check the address, account, payment amount and method before submitting payment.
Save confirmation
Save the confirmation number, payment date, payment amount and method until your account clearly shows paid.
Glendale Water Bill Automated Phone Payment Number
The City of Glendale Water, Sewer & Trash Billing page lists the automated telephone payment system at 623-930-3639. Use this when you prefer paying by phone instead of using the online portal.
Before calling automated phone payment, keep this ready
- Your City of Glendale utility bill.
- Customer number.
- Account number.
- Service address.
- Current amount due.
- Payment method.
- A place to write confirmation number.
Glendale Water Department Phone Number, Address and Hours
Use Utility Customer Service for water, sewer, trash, recycling and irrigation billing questions, including turn on/off, new accounts, payment questions and account support.
623-930-2186
Glendale Civic Center Annex
5752 W Glenn Dr.
Glendale, AZ 85301
Monday–Friday
8:00 AM to 5:00 PM
Excluding city holidays
Billing and Account Help
Call 623-930-3190 for utility billing, new account, turn on/off, payment and customer portal questions.
Customer ServiceWater Service Issues
Call 623-930-4100 for after-hours emergencies and water concerns during business hours.
Water ServicesGlendale AZ Water Bill Payment Options Compared
The City of Glendale offers several payment routes: online portal, automated phone payment, 24/7 kiosk, drop box, in-person customer service and account portal tools. Choose based on urgency, whether you need immediate posting, and whether your account needs live support.
| Payment option | How it works | Best for | Practical warning |
|---|---|---|---|
| Online Pay Now | Use myutility.glendaleaz.com/pay-my-bill. | Fast online payment using account details. | Use official city/portal links only. |
| Portal account | Register or sign in at Glendale Utilities portal. | Payment history, current charges and payment arrangements. | Keep login details secure. |
| Automated phone payment | Call 623-930-3639. | Payment by phone without online portal. | Save confirmation before ending the call. |
| 24/7 kiosk | Use kiosk outside customer entrance at 5752 W Glenn Dr. | Cash, credit card or debit card payment with immediate account posting. | Have utility bill or account number handy. |
| Drop box | Use drop box on east side of Civic Center Annex. | Check or money order after-hours payment. | Not ideal for urgent same-day proof. |
| Customer service | Call 623-930-3190 or visit during business hours. | Account questions, payment issues, service changes. | Live help is Monday–Friday, 8 AM–5 PM. |
Glendale Utility Payment Kiosk and Drop Box
The official Pay My Bill page says customers can pay with cash, credit card or debit card using the payment kiosk outside the customer entrance at the Glendale Civic Center Annex. The kiosk is available 24/7, 365 days per year, and payment is immediately applied to the account.
For check or money order payments, the city lists a drop box on the east side of the Civic Center Annex.
Glendale Civic Center Annex
5752 W Glenn Dr.
Glendale, AZ 85301
Cash, credit card or debit card
24/7, 365 days per year
East side of Civic Center Annex
Check or money order payments
Bring the utility bill or account number
The city says to have your utility bill or account number handy when using the kiosk.
Use kiosk for immediate posting
If you need faster account posting, the official page says kiosk payments are immediately applied.
Use drop box only for non-urgent check/money order
Drop box payment is helpful after hours, but it is not the best route if you need immediate proof or posting.
Mail, Start Service, Stop Service and Account Changes
The Glendale Utilities customer portal supports account tools such as billing information, payment history, current service charges and payment arrangements. New users can register online, and moving customers can use the portal to request new service.
Before starting or changing service, prepare this
- Service address.
- Customer name and contact details.
- Move-in, move-out or transfer date.
- Account number if you already have service.
- Mailing address if different.
- Best phone number and email.
- Payment method if deposit or balance is required.
Open the Glendale Utilities portal
Use the official Glendale Utilities customer portal.
Register or sign in
New users can use the official Glendale Utilities registration page.
Call if service timing is urgent
Call 623-930-3190 during phone hours if you need service start/stop timing confirmed.
Glendale Water Emergency, Leak and Service Issue Help
The City of Glendale Report Water Service Issues page says the website is monitored Monday through Friday, 8 AM to 5 PM, excluding holidays. For after-hours emergencies, call 623-930-4100. For billing or account questions, call 623-930-3190 or email custrel@glendaleaz.com.
The same official page says all other water concerns during business hours should call 623-930-4100. Fire line shut-down scheduling during business hours also uses 623-930-4100.
Before reporting a water issue, prepare this
- Exact address or nearest cross street.
- Type of issue: leak, no water, low pressure, meter issue or water concern.
- Whether the issue is inside the property or outside in the street/alley.
- Photos if safe to take.
- Best callback number.
- Whether there is flooding, road hazard or property damage.
Glendale Utility Payment Arrangements and Account Help
The Glendale Utilities portal says customers can view bill and payment history, current service charges and request payment arrangements. If your bill is difficult to pay, review the portal and call Customer Service before the account becomes more difficult to manage.
Before requesting a payment arrangement, keep this ready
- Customer number.
- Account number.
- Service address.
- Current balance.
- Past-due amount if any.
- Amount you can pay now.
- Date you can pay the remaining amount.
- Best phone number and email.
Open the customer portal
Use the official Glendale Utilities portal.
Review payment arrangement option
The portal says customers can request payment arrangements.
Call if your account is urgent
Call 623-930-3190 if you need account-specific timing or eligibility guidance.
Official Glendale Water Department Links and Resources
Use these official City of Glendale and Glendale Utilities resources first. They help avoid wrong Glendale cities, unofficial payment pages, outdated phone numbers and third-party bill-pay confusion.
💧 Water, Sewer & Trash Billing
Official billing page with phone numbers, office address, hours, kiosk, drop box and payment details.
Open Billing Page💳 Pay My Bill
Official City of Glendale Pay My Bill page for utility payments and payment methods.
Open Pay My Bill⚡ Glendale Utilities Portal
Official utility customer portal for billing, payment management and arrangements.
Open Utility Portal💳 Pay Now
Official Pay Now page where customers enter customer/account numbers to pay.
Open Pay Now🚨 Report Water Issues
Official page for water service issues, after-hours emergency number and billing contact.
Open Report Page🏛️ Water Services
Official Water Services department page for water, wastewater, stormwater and conservation information.
Open Water ServicesGlendale Utility Billing Office and Kiosk Map
The City of Glendale Water, Sewer & Trash Billing office and 24/7 kiosk are listed at the Glendale Civic Center Annex, 5752 W Glenn Dr., Glendale, AZ 85301.
Glendale Civic Center Annex
Use this map for customer service, kiosk payment and drop box planning.
Glendale Water Department Phone Number, Address, Hours and Help Table
Use this quick table when you need to pay, call, visit, use kiosk, report an emergency or manage your utility account.
| Need | Official detail | Best action |
|---|---|---|
| Online bill pay | Glendale Pay Now portal | Use for one-time online payment with account details. |
| Customer service | 623-930-3190 | Use for billing/account questions, start/stop service and live help. |
| Automated phone payment | 623-930-3639 | Use for automated telephone payment. |
| Billing email | custrel@glendaleaz.com | Use for non-urgent written billing/account questions. |
| Office / kiosk / drop box | 5752 W Glenn Dr., Glendale, AZ 85301 | Use for in-person support, 24/7 kiosk and east-side drop box. |
| Lobby and phone hours | Monday–Friday, 8:00 AM–5:00 PM | Use for live representative or lobby visit. |
| Water emergency / concerns | 623-930-4100 | Use for after-hours emergencies and water concerns. |
| Fax | 623-930-2186 | Use only if Customer Service asks for faxed documents. |
FAQs About Glendale Water Department Bill Pay
How do I pay my Glendale AZ water bill online?
Use the official Glendale Utilities Pay Now portal at myutility.glendaleaz.com/pay-my-bill or start from the City of Glendale Water, Sewer & Trash Billing page.
What is the Glendale AZ utility billing phone number?
The official customer service phone number for water, sewer and trash billing is 623-930-3190.
What is the Glendale AZ automated phone payment number?
The City lists the automated telephone payment system at 623-930-3639.
Where is the Glendale utility billing office?
The billing office is at the Glendale Civic Center Annex, 5752 W Glenn Dr., Glendale, AZ 85301.
What are Glendale Water billing office hours?
Lobby and phone hours are Monday through Friday, 8:00 AM to 5:00 PM, excluding city observed holidays.
Can I pay my Glendale utility bill with cash?
Yes. The official page says the kiosk outside the Civic Center Annex accepts cash, credit card and debit card. It is available 24/7.
Does Glendale AZ have a utility payment drop box?
Yes. The City lists a drop box on the east side of the Civic Center Annex for check or money order payments.
Who do I call for Glendale AZ water emergencies?
For after-hours emergencies and other water concerns, call 623-930-4100. For billing/account questions, call 623-930-3190.
Can I request a payment arrangement for my Glendale utility bill?
The Glendale Utilities customer portal says customers can request payment arrangements. You can also call 623-930-3190 for account-specific help.
What email should I use for Glendale utility billing questions?
For billing or account questions, the official water service issue page lists custrel@glendaleaz.com.
Best Way to Pay Glendale Water Department Bill in 2026
The best path is simple: start from the official City of Glendale Water, Sewer & Trash Billing page, use the Glendale Utilities Pay Now portal, call 623-930-3639 for automated phone payment, or call 623-930-3190 for customer service.
For the focus keyword glendale water department, this guide covers the full user intent: online bill pay, Pay Now, phone payment, customer service phone number, office address, lobby hours, kiosk, drop box, email, water emergency number, service changes, payment arrangements, official links, map and FAQs.
Important Notice: This article is an independent informational guide and is not the City of Glendale, Glendale Utilities, NorthStar Utilities Solutions or an official payment processor. Payment links, phone numbers, office hours, kiosk rules, drop box rules, service rules and emergency instructions can change. Always verify urgent or official matters directly with the City of Glendale before acting.