Flint Water Department, MI: Bill Pay, Phone, Hours, Address & Official Utility Help
Use this practical City of Flint guide to pay your water and sewer bill online through InvoiceCloud, call Customer Service, use pay-by-phone, visit the Customer Service Center, handle a shut-off notice correctly, report water or sewer problems 24/7, and find water assistance resources.
🔒 Official Flint MI Water & Sewer Resources
Before You Pay a Flint Water Bill, Check Whether It Is a Normal Bill or a Shut-Off Notice
Most users searching “Flint Water Department bill pay” need the official online payment portal, Customer Service phone number, pay-by-phone number, office address, hours, shut-off notice instructions, service restoration rules or water problem contact.
The City of Flint accepts online water and sewer payments through its official InvoiceCloud payment portal. Residents can also use the Customer Service Center for billing questions and the Water Service Center for water quality, leaks, dark water, hydrant flow and other water system problems.
The most important detail is whether your account is normal, past due or already on a shut-off notice. Flint’s official payment page gives special instructions for shut-off notices, so do not treat every payment the same way.
Normal bill users
Use InvoiceCloud, pay-by-phone or Customer Service Center payment options. Save the confirmation after paying.
Shut-off notice users
Call Customer Service for the correct amount and confirm your payment if paying on or after the due date.
Water problem users
Call the Water Service Center 24/7 for dark water, ground leaks, hydrant running or other water service problems.
How to Pay Your Flint MI Water and Sewer Bill Online
The official online route is the City of Flint Pay Water Bill page, which links to InvoiceCloud. Start from the City page first so you do not land on a misleading third-party payment page.
1
Open the official City of Flint Pay Water Bill page
Use the City site before entering account or card information.
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Open the official page here: City of Flint Pay Water Bill.
2
Go to InvoiceCloud
This is the payment portal linked by the City.
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Use the official payment portal: City of Flint InvoiceCloud.
InvoiceCloud can be used to pay and manage online utility billing according to the City’s official payment update and payment page.
3
Enter your water account details
Use the latest City of Flint water and sewer bill.
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Keep your current bill nearby. Confirm account number, customer name, service address, balance and payment method before submitting.
4
Save confirmation and call if service-sensitive
Very important for shut-off notices or restoration.
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Save your receipt or confirmation number. If you are paying a shut-off notice on or after the due date, call 810-766-7015 to confirm payment and avoid disconnection or extra fees.
Paying a Flint Water Shut-Off Notice: What to Do Before and After Payment
The City of Flint has special instructions for shut-off notice payments. This section is important if your bill says shut-off, disconnection, restoration or service interruption.
| Situation | Official Instruction | Practical Tip |
|---|---|---|
| Paying online to restore service | Credit/debit card payments only can be made online to restore water service. | Do not use e-check for a shut-off notice. |
| Shut-off notice on or after due date | Contact Customer Service to confirm your payment. | Call 810-766-7015 immediately after paying. |
| Need correct amount to restore | Contact Customer Service at 810-766-7015 for the correct amount needed. | A partial amount may not protect your account. |
| Cash payment to restore service | Pay in person at Customer Service Center, 1101 S. Saginaw St., Room 102. | Bring the shut-off notice and account details. |
Flint Water Bill Customer Service Phone Number, Hours and Address
Use Customer Service for billing and payment questions. Use the Water Service Center for active water problems, dark water, hydrant running or leaks from the ground.
Customer Service Center
Use for billing questions, shut-off payment amount, payment confirmation and account help.
Pay by phone
Official pay-by-phone number listed by the City Customer Service directory.
Office address
1101 S. Saginaw St.
1st Floor
Flint, MI 48502
For cash restoration payments, the City pay page lists Room 102.
Customer Service hours
Monday–Friday
9 a.m.–5 p.m.
City Hall contact page also lists Monday–Friday, 9 a.m.–5 p.m.
| Need | Official Contact | Practical Note |
|---|---|---|
| Water bill / customer account | 810-766-7015 | Main Customer Service Center phone. |
| Pay by phone | 877-524-0361 | Use for phone payment. |
| Fax | 810-238-8481 | Use only when City staff requests documents by fax. |
| General City Hall | 810-766-7346 | General City of Flint contact. |
| In-person cash restoration payment | 1101 S. Saginaw St., Room 102 | Bring shut-off notice and account details. |
Flint Water Service Center: Who to Call for Dark Water, Leaks, Hydrant Running or Sewer Problems
Billing questions and active water system problems are different. For water quality, water leaking out of the ground, hydrants running or sewer issues, use the Water Service Center contacts.
Water Service Center
The City says WSC phones are answered 24 hours per day for water problems.
Sewer System Maintenance
Use for sewer system maintenance issues. The City lists 24/7 availability.
| Problem | Best Contact | What to Mention |
|---|---|---|
| Dark water | 810-766-7202 | Address, when it started, fixtures affected and whether neighbors are affected. |
| Water leaking from ground | 810-766-7202 | Exact location, nearest cross street, visible flow and whether street/yard is affected. |
| Fire hydrant running | 810-766-7202 | Hydrant location, nearby address and whether water is flooding the street. |
| Sewer maintenance issue | 810-766-7079 | Backup location, active condition, affected fixtures and property address. |
| Water bill or shutoff issue | 810-766-7015 | Account number, shut-off notice date, amount paid and confirmation number. |
Flint Water Assistance Programs and Helpful Resources
Flint has official water assistance information for eligible residents. If your issue is financial hardship, shut-off risk, filtered water access or water service line concerns, use the official assistance pages and phone numbers.
WRAP assistance
The Water Residential Assistance Program helps eligible low-income homeowners with water bills and conservation support.
Health and household help
The City lists Catholic Charities and Michigan Department of Health and Human Services resources for eligible residents.
Service line replacement
Use the City’s Get the Lead Out page for service line replacement information and related water infrastructure updates.
Flint Water Bill Too High? Check Usage, Leaks, Previous Balance and Payment Posting
A high Flint water and sewer bill may come from real usage, a private plumbing leak, previous unpaid balance, estimated or corrected usage, payment posting delay, fees, shut-off status or account restoration amount.
Check private leaks
Inspect toilets, faucets, water heater area, hose bibs, basement areas and meter movement when all water is off.
Check payment status
If you recently paid online or by phone, save your confirmation and call Customer Service if the account is service-sensitive.
Ask the right question
Ask whether the balance is regular usage, sewer, previous balance, fee, restoration amount, or shut-off notice amount.
Practical Flint Water Bill Tips That Save Payment Mistakes, Shut-Off Stress and Wrong-Number Calls
These details matter when paying close to a shut-off date, restoring service, reporting dark water or trying to get financial assistance.
Call before paying a shut-off notice
Customer Service can confirm the correct amount needed. Paying the wrong amount may not protect your account.
No e-check for shut-off notice restoration
The City says online restoration payments must be credit/debit card only when connected to a shut-off notice.
Use Water Service Center for water problems
Billing cannot fix dark water, hydrant running or water leaking from the ground. Call 810-766-7202 for those issues.
Check assistance before the deadline
Assistance programs take time. Start early if you need help with a water or sewer balance.
Flint Water Department Bill Pay FAQs
These FAQs match real user intent: online bill pay, phone payment, office address, hours, shut-off notice rules, water emergency contacts, sewer maintenance and assistance.
QHow do I pay my Flint MI water bill online?▾
Start from the official City of Flint Pay Water Bill page and use the InvoiceCloud payment portal linked by the City.
QWhat is the Flint water bill customer service phone number?▾
The City of Flint Customer Service Center phone number is 810-766-7015.
QCan I pay my Flint water bill by phone?▾
Yes. The City Customer Service directory lists Pay by Phone at 877-524-0361.
QWhere is the Flint Customer Service Center located?▾
The Customer Service Center is located at 1101 S. Saginaw St., 1st Floor, Flint, MI 48502. For cash payments to restore water service, the City payment page lists Room 102.
QWhat are Flint water bill office hours?▾
The Customer Service Center lists hours as Monday through Friday, 9 a.m. to 5 p.m.
QWhat should I do if I am paying a Flint water shut-off notice?▾
Call Customer Service at 810-766-7015 for the correct amount. If paying on or after the due date, confirm your payment to avoid disconnection or additional fees.
QCan I use e-check online to restore Flint water service?▾
No. The City says credit/debit card payments only can be made online to restore water service and no e-checks are accepted on a shut-off notice.
QWho do I call for Flint water problems, dark water or water leaking from the ground?▾
Call the City of Flint Water Service Center at 810-766-7202. The City says WSC phones are answered 24 hours per day.
QWho do I call for Flint sewer maintenance problems?▾
The City lists Sewer System Maintenance at 810-766-7079, available 24/7.
QIs WaterBillsPay.org the official City of Flint website?▾
No. WaterBillsPay.org is an independent informational guide. Always make payments and confirm account rules through official City of Flint links.
The Safest Way to Pay or Fix a Flint Water Bill Issue
For a normal water and sewer payment, start from the official City of Flint Pay Water Bill page and use the InvoiceCloud portal. For account questions, call 810-766-7015.
If you are paying a shut-off notice, call Customer Service for the correct amount and confirm the payment after submitting it. For water problems such as dark water, leaks from the ground or hydrants running, call 810-766-7202. For sewer maintenance issues, call 810-766-7079.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.