Tuscaloosa Water Department, AL: Bill Pay, Phone Number, Address & Hours
Use this practical City of Tuscaloosa water bill guide to pay online, pay in person, use the drive-thru, mail a check, contact the Water Business Office, request reconnection, find account forms, understand posting time and avoid wrong payment pages.
🔒 Official Tuscaloosa Water Department & Billing Resources
Before You Pay a Tuscaloosa Water Bill, Confirm You Are Using the Official City Payment Route
People searching “Tuscaloosa Water Department bill pay” normally want the official payment portal, the Water Business Office phone number, the office address, hours, mailing address and what to do if water was disconnected.
The correct official route is the City of Tuscaloosa Water page, Account Service Center and Paymentus customer portal. These pages connect to online payment, account services, new account forms, transfer service, cancel service and eBill enrollment.
Avoid private directory pages that show old or incorrect phone numbers. The current official City water page lists the Water Business Office phone as 205-248-5500 and the Customer Service Center address as 2230 Gary Fitts St., Tuscaloosa, AL 35401.
For online bill pay
Use the Paymentus portal and have your account number from a recent bill ready before you start.
For account help
Email ubcontact@tuscaloosa.com with account holder name and service address if you do not know your account or customer number.
For in-person service
Visit the Customer Service Center at 2230 Gary Fitts St. during lobby or drive-thru hours.
How to Pay Your Tuscaloosa Water Bill Online
The official online payment portal lets customers make a one-time payment or log in/register. The Paymentus page says all you need for one-time payment is your account number from your paper bill.
1
Open the official payment portal
Use the Paymentus link from Tuscaloosa.com.
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Open the official payment portal here: City of Tuscaloosa Customer Portal.
Do not search again from a search engine once you have the official link. Search results may show old private pages with wrong contact details.
2
Choose one-time payment or login
Guest payment is faster; login is better for account history.
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Use one-time payment if you just want to pay quickly without registering. Use login or registration if you want saved access, bill history, usage review and easier future payments.
The City FAQ says online users can pay bills with no service charge, view the past 12 bills and review account usage information online.
3
Enter your account number and customer information
Use information from a recent water bill.
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The Account Service Center says to have your account number and customer number available from a recent bill. If you do not have them, email ubcontact@tuscaloosa.com with the account holder’s name, service address and last four digits of the account holder’s SSN.
4
Review payment posting time
Posting time matters if your bill is delinquent.
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The Paymentus portal states that payments made before midnight post to the account next day, while payments made after midnight post within 48 hours.
If your account is already disconnected or close to interruption, call the Water Business Office after paying.
5
Save the confirmation number
Do this before closing the page.
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Paymentus says each payment receives a confirmation number. Save it, screenshot it, or print it for your records.
Tuscaloosa Water Bill Payment Options: Online, Lobby, Drive-Thru, Mail and Drop Box
The City gives customers several ways to pay. The best option depends on whether your account is current, close to delinquent, or already disconnected.
| Payment Method | Official Route | Best For | Important Tip |
|---|---|---|---|
| Online | Paymentus customer portal | Fast bill payment and confirmation number | Payments before midnight post next day; after midnight within 48 hours. |
| Lobby payment | 2230 Gary Fitts St., Tuscaloosa, AL 35401 | Cash, check, card payment and account questions | Lobby hours are Monday–Friday, 7:30 a.m.–4:30 p.m. |
| Drive-thru | Customer Service Center drive-thru | Convenient payment during business hours | Drive-thru hours are Monday–Friday, 7 a.m.–5 p.m. |
| P.O. Box 2090, Tuscaloosa, AL 35403 | Non-urgent check payment | Allow additional processing time; avoid mail for urgent delinquent accounts. | |
| Drop box | After-hours drop box and lobby drop box | Check payment outside lobby counter flow | Posting is not the same as handing payment to a representative during business hours. |
| Self-service terminal | Customer Service Center lobby | Debit or credit card payment in the lobby | Use during lobby access hours. |
Tuscaloosa Water Department Phone Number, Office Address, Lobby Hours and Drive-Thru Hours
Use the Water Business / Customer Service Center for billing, in-person payments, customer account support and service reconnection requests.
Water Business Office phone
Use for billing, account status, reconnection request, customer number help and account service questions.
Billing email
Use this for account support. Include account holder name and service address.
Physical address
2230 Gary Fitts St.
Tuscaloosa, AL 35401
This is the Customer Service Center address listed for water business office service.
Mailing address
P.O. Box 2090
Tuscaloosa, AL 35403
Use this for mailed check payments. Do not use mail for urgent reconnection problems.
| Service | Official Detail | Practical Use |
|---|---|---|
| Lobby hours | Monday–Friday, 7:30 a.m.–4:30 p.m. | Best for account questions, payment issues and in-person support. |
| Drive-thru hours | Monday–Friday, 7 a.m.–5 p.m. | Best for faster payment during business hours. |
| After-hours drop box | Available at Customer Service Center | Use for non-urgent drop-off payments. |
| Tuscaloosa 311 | Dial 311 inside city limits or 205-248-5311 outside city limits | Use for city service requests and “no water” questions before assuming a break. |
Visit the Tuscaloosa Water Customer Service Center or Mail Your Payment
In-person service is useful when you need same-day human help, a reconnection request, account correction or help with customer number details.
1
Use the Customer Service Center for direct help
2230 Gary Fitts St., Tuscaloosa, AL 35401
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Go to the Customer Service Center if you need account assistance, in-person payment, reconnection help, or help resolving a payment issue.
The City lists free parking at street level and in the City’s Intermodal Facility parking deck, plus ADA-accessible entrances from the street and IMF parking deck.
2
Use the drive-thru for faster payment
Available during posted drive-thru hours.
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The City lists a three-lane drive-thru for payment services during business hours. This is usually better than mailing if your due date is close.
3
Mail payment only when it is not urgent
P.O. Box 2090, Tuscaloosa, AL 35403
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Mail check payments to P.O. Box 2090, Tuscaloosa, AL 35403. Include your account number and allow mailing plus processing time.
Disconnected Tuscaloosa Water Service: What to Do After You Pay
This is the most important section for past-due customers. The City clearly states that paying after disconnection does not automatically schedule reconnection.
Full balance required
If water service is disconnected for non-payment, the outstanding balance, including fees, must be paid before service is restored.
Payment does not auto-schedule reconnection
After paying, contact the Water Business Office in person, by email or by phone during business hours.
Turn off faucets first
The City says technicians cannot leave a meter on where water is believed to be left running.
1
Pay the full outstanding balance and fees
Partial payment may not restore service.
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If service was disconnected for non-payment, first confirm the full balance including any fees. Pay through the official portal, in person or another official method.
2
Contact the Water Business Office after payment
This schedules the reconnection request.
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Call 205-248-5500, email ubcontact@tuscaloosa.com, or go in person during business hours to request service reconnection.
3
Turn off all faucets and fixtures
Do this before the technician arrives.
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Make sure faucets, tubs, showers, hose bibs, washing machine valves and other fixtures are off. If water appears to be running, the technician may leave a notice and you may have to reschedule reconnection.
4
Do not use water from an inactive account
This can add fees or cause meter action.
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The City states that disconnected or inactive accounts continuing to use water without properly reactivating the account may result in the meter being locked or pulled and additional fees being added.
New Account, Transfer Service, Cancel Service and eBill for Tuscaloosa Water Customers
The official Account Service Center provides useful forms for customers who are moving, transferring service, ending service or switching to electronic bills.
New account
New customers can complete the new account form and return it by email or hand delivery to the Business Services Center at 2230 Gary Fitts St.
Transfer service
Existing customers moving within the service area can use the transfer service form and return it by email or hand delivery.
Cancel service
Existing customers who want to permanently disconnect water, sewer and garbage service can use the cancel service form.
eBill enrollment
Existing customers can enroll in eBill to receive monthly bills by email instead of paper mail.
Tuscaloosa Water Rates, Sewer Charges and High Bill Checks
The City says residential water consumption is billed in units of ten cubic feet, and ten cubic feet equals 74.8 gallons. Sewer charges are based on a customer’s water consumption.
Usage unit
Residential water consumption is billed in units of ten cubic feet.
Gallons conversion
Ten cubic feet equals 74.8 gallons.
Sewer charge
Sewer charges are based on water consumption, so a leak can affect more than one part of the bill.
No Water, Water Line Break, Sewer Issue or After-Hours Problem in Tuscaloosa
If you do not have water, first confirm whether the problem is billing, service interruption, city work, line maintenance or a break/leak.
| Problem | Official Contact | What to Ask |
|---|---|---|
| No water | 311 inside city limits or 205-248-5311 outside city limits | Ask whether there is a city work issue, outage or bill status issue. |
| Billing status uncertain | 205-248-5500 | Ask whether your account is current or disconnected for non-payment. |
| After-hours no water issue | Ed Love Plant: 205-248-5630 | Ask whether there is an after-hours service or system issue. |
| Water line break / leak | Water Distribution: 205-248-5952 | Report exact location, visible water flow and whether it is on public side or property side. |
| Sewage running on ground | Wastewater: 205-248-5900 | Report the location, overflow details and any public health concern. |
Practical Tuscaloosa Water Bill Tips That Save Time and Avoid Reconnection Problems
These small details are useful when you are paying close to a deadline, moving, handling a shutoff, or trying to find your account number.
Use drive-thru when timing matters
The drive-thru has longer listed hours than the lobby. If you need a payment handled during business hours, the drive-thru may be more practical than mailing or dropbox.
Save your Paymentus confirmation number
Paymentus says every payment gets a confirmation number. Keep it if the account is delinquent, recently disconnected or disputed.
Call after paying a disconnected account
Payment after disconnection does not automatically schedule reconnection. Contact the Water Business Office after payment.
Turn off faucets before reconnection
If water appears to be running, technicians may not leave the meter on. Check every fixture before requesting reconnection.
Tuscaloosa Water Department Bill Pay FAQs
These FAQs answer the real questions people search before paying a City of Tuscaloosa water bill or contacting the Water Business Office.
QHow do I pay my Tuscaloosa water bill online?▾
Use the official City of Tuscaloosa Paymentus portal at https://ipn4.paymentus.com/cp/tusl. Have your account number from a recent bill ready.
QWhat is the Tuscaloosa Water Department phone number?▾
Call the City of Tuscaloosa Water Business Office at 205-248-5500.
QWhere is the Tuscaloosa Water Business Office located?▾
The Customer Service Center / Water Business Office is located at 2230 Gary Fitts St., Tuscaloosa, AL 35401.
QWhat are Tuscaloosa Water Department lobby and drive-thru hours?▾
The City lists lobby hours as Monday through Friday, 7:30 a.m. to 4:30 p.m., and drive-thru hours as Monday through Friday, 7 a.m. to 5 p.m.
QWhere do I mail a Tuscaloosa water bill payment?▾
Mail check payments to P.O. Box 2090, Tuscaloosa, AL 35403. Allow extra time for mailing and processing.
QCan I pay my Tuscaloosa water bill in person?▾
Yes. Cash, check and debit or credit card payments can be made at the Customer Service Center at 2230 Gary Fitts St., Tuscaloosa, AL 35401.
QWhat should I do if my water was disconnected for non-payment?▾
Pay the full outstanding balance including fees, then contact the Water Business Office by phone at 205-248-5500, by email at ubcontact@tuscaloosa.com, or in person during business hours to request reconnection.
QWho do I call if I have no water in Tuscaloosa?▾
Call 311 within city limits or 205-248-5311 outside city limits. You can also call the Customer Service Office at 205-248-5500 to check bill status.
QWho do I call for a water line break or leak?▾
The City FAQ lists Water Distribution at 205-248-5952 for a water line break or leak.
QIs WaterBillsPay.org the official City of Tuscaloosa water website?▾
No. WaterBillsPay.org is an independent informational guide. Always pay, confirm account details and verify current rules through official City of Tuscaloosa links.
The Safest Way to Pay or Fix a Tuscaloosa Water Bill Issue
For normal online payment, use the official City of Tuscaloosa Paymentus portal and keep your confirmation number. For billing questions, call 205-248-5500 or email ubcontact@tuscaloosa.com.
If your water was disconnected, do not assume payment alone restores service. Pay the full balance and fees, then contact the Water Business Office during business hours to request reconnection. Also make sure all faucets and fixtures are turned off before the technician arrives.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.