Tuscaloosa Water Bill & Service Help
Need to pay a Tuscaloosa water bill, find your account number, start service, request reconnection, report no water, or ask for leak relief? Use the City’s official Paymentus portal, Customer Service Center and Tuscaloosa 311 route instead of a random payment page.
This guide gives the practical answer first: online payment posting, phone numbers, lobby and drive-thru hours, mail address, disconnected-account rules, eBill, AutoPay, forms, leak relief and what to do when water stops.
What Do You Need To Do?
Use Paymentus. One-time pay needs the account number from your paper bill.
Open payment portalEmail account holder name, service address and last four digits of SSN.
Account Service CenterUse the official form and return it by email or hand delivery.
Service formsCall 311, Customer Service, Ed Love after hours or Water Distribution.
No-water helpHow to Pay a Tuscaloosa Water Bill Online
The City points customers to Paymentus for water bill payment. You can make a one-time payment without registering, or log in/register for account tools.
Open the official City-linked payment portal
Use the City of Tuscaloosa Paymentus portal or start from the official Water page.
Use account number and customer number
The Account Service Center says to have your account number and customer number available from a recent bill before paying or using account services.
Choose one-time pay or login
One-time pay is for quick payment. Login/registration is better if you want to review bills, usage, eBill, AutoPay or account history.
Know payment posting timing
Paymentus says payments before midnight post next day. Payments after midnight may post within 48 hours. Save the confirmation number for your records.
Contact the office if service is disconnected
If water has already been disconnected, payment alone does not automatically schedule reconnection. Contact the Water Business Office after payment.
Tuscaloosa Water Bill Payment Options
Use the method that matches urgency. Mail and some non-representative payments need extra processing time.
| Method | Official detail | Best for | Important tip |
|---|---|---|---|
| Online Paymentus | Pay one-time or log in/register through the City-linked Paymentus portal. | Fast routine payment and account tools. | Payments before midnight post next day; after midnight may post within 48 hours. |
| Customer Service Center | Cash, check and debit/credit card payments can be made at the Customer Service Center. | Questions, urgent account issues and in-person proof. | Use this route if a payment or reconnect issue needs staff help. |
| Mail by check | Mail to P.O. Box 2090, Tuscaloosa, AL 35403. | Non-urgent check payment. | Allow additional processing time and include the correct account details. |
| AutoPay / automatic payment | Recurring payments can draft electronically each month from the customer’s chosen payment method. | Customers who want to avoid missed due dates. | The draft occurs on the due date of the bill, either the 1st or 15th. |
| eBill | Customers can receive utility bills by email instead of paper mail. | People who want paperless billing. | You remain responsible for payment even if the eBill is not received. |
| Reconnection after disconnection | Full outstanding balance, including fees, must be paid before service is restored. | Disconnected accounts. | Contact the Water Business Office after payment; payment alone does not schedule reconnection. |
Tuscaloosa Water Customer Service Phone, Email and Address
Customer Service
205-248-5500
Billing, account, service start, transfer, cancel and reconnection help.
ubcontact@tuscaloosa.com
Use for account number requests, forms and non-urgent account help.
Office
2230 Gary Fitts St.
Tuscaloosa, AL 35401.
Mail payment
P.O. Box 2090
Tuscaloosa, AL 35403.
Lobby hours
Monday–Friday, 7:30 a.m.–4:30 p.m.
Drive-thru hours
Monday–Friday, 7 a.m.–5 p.m.
Tuscaloosa 311
Dial 311 inside city limits or 205-248-5311 outside city limits.
Account Number and Customer ID Help
Online payment and account service tools need the correct numbers from a recent bill. If you do not have them, the City tells customers to email the Water Business Office.
Look at a recent bill
The Account Service Center asks customers to have account number and customer number available from a recent bill.
Email if missing
If you do not have this information, email ubcontact@tuscaloosa.com to request it.
Include verification
Email should include account holder name, service address and last four digits of the account holder’s Social Security number.
AutoPay and eBill for Tuscaloosa Water Bills
AutoPay
The City says customers can create AutoPay through the online customer payment portal. The first auto draft will be on the due date after account setup, and the payment method is drafted on the bill due date, either the 1st or the 15th.
eBill
eBill stops paper bills after a successful confirmation email. Customers are still responsible for payment even if the email bill is not received. There is no cost to enroll or unenroll.
Start, Transfer or Cancel Tuscaloosa Water, Sewer and Garbage Service
New, transfer and cancellation requests use City forms. Return completed forms by email or hand delivery to the Business Services Center at 2230 Gary Fitts St.
| Task | Official requirement | Prepare this | Practical tip |
|---|---|---|---|
| New account | Complete the new water/sewer/garbage account application and email required documentation. | Driver’s license, lease or home ownership papers showing occupancy date, requested start date, phone and mailing address. | The form states a $25 activation fee and deposit of $80–$120 depending on meter size. |
| Transfer service | Complete the transfer service application and email required documentation. | Driver’s license, lease or ownership papers for the new service address, current and new service address, requested transfer date. | A service representative may contact you concerning service connection. |
| Cancel service | Existing customers can request final service/cancel by email or phone. | Requested turn-off date, service address, account number, customer ID, last four digits of SSN and forwarding address. | Keep the final billing address and final payment receipt. |
| Need account/customer number | Email the Water Business Office with verification details. | Account holder name, service address and last four digits of account holder’s SSN. | Do this before filling forms if your bill is not available. |
Disconnected for Non-Payment? Do This in Order
Confirm the full amount
Call 205-248-5500 or contact the Water Business Office to verify the outstanding balance, fees and account status.
Pay with an accepted method
If disconnected for non-payment, the outstanding balance in full, including fees, must be paid before service will be restored.
Do not rely on payment alone
The City says payment after disconnection does not automatically schedule reconnection. Contact the Water Business Office in person, by email or by phone during business hours.
Turn off faucets and fixtures
Before reconnection, make sure all faucets and fixtures are off. Technicians cannot leave a meter on where water appears to be running.
No Water, Low Pressure, Water Leak or Sewer Problem
Use the right route. No-water and field problems are not always billing problems.
| Problem | Who to contact | What to say |
|---|---|---|
| No water | Dial 311 inside city limits or 205-248-5311 outside city limits. Call 205-248-5500 to check bill status if uncertain. | Give address, account status if known, when water stopped and whether neighbors are affected. |
| After-hours no water | Call Ed Love Plant at 205-248-5630 after hours. | Explain whether this looks like a service interruption, pressure issue or neighborhood outage. |
| Break or leak in water line | Call Water Distribution at 205-248-5952 or Tuscaloosa 311. | Give nearest address, cross street, water flow direction and whether the street is affected. |
| Water shooting from ground or street | Call Tuscaloosa 311 or Distribution at 205-248-5942. | Report visible water, traffic risk, pavement damage or nearby property impact. |
| Meter box leaking or full of water | Call Tuscaloosa 311. | Give service address and whether the leak is inside the meter box or beyond it. |
| Sewage on ground | Call Wastewater at 205-248-5900. | Say whether it is in the yard, street, building, manhole or ditch. |
| Low water pressure | Check faucet strainers first. If it continues, call Water Distribution at 205-248-5952 or Tuscaloosa 311. | Tell them if pressure is low at one fixture or throughout the property. |
High Tuscaloosa Water Bill and Leak Relief Help
A high bill is easier to resolve when you bring usage facts and repair documentation, not just frustration.
Check account usage
Existing customers can review account usage information online through the City payment/account service route.
Check indoor leaks
Inspect toilets, flappers, faucets, water heaters and running fixtures before requesting relief.
Save repair proof
The City’s leak relief form says residential customers may qualify and should include documentation showing the leak has been repaired.
Check billing period
A normal billing cycle is approximately 30 days. If a meter reading is unobtainable, the City says an estimated-consumption bill may be issued.
Better high-bill call script
“My bill is much higher than normal. I reviewed online usage, checked toilets and outside lines, and the leak has been repaired. I want to ask about the leak relief application and what documentation you need.”
Tuscaloosa Water System and Reports
Water service page
The City’s Water page provides payment links, contact information, Water Rates, police-jurisdiction rates and Customer Service Center information.
Water quality reports
The Water Treatment page links annual water quality reports, including current and past Consumer Confidence Report information.
Treatment and distribution
The City water system includes water treatment and distribution functions. For field issues, use 311 or the listed Distribution/Wastewater contacts.
Practical Tuscaloosa Water Bill Tips Generic Pages Miss
Payment does not equal reconnection
If the service is already disconnected, pay the full amount and then contact the Water Business Office to request reconnection.
Keep faucets off before reconnection
Technicians cannot leave the meter on if water appears to be running inside the property. Check sinks, tubs, outside faucets and toilets.
Use online account history before calling
The portal can show past bills and usage. Check it before calling about high bills, estimated reads or leak relief.
Do not mail near the deadline
The City says extra processing time should be allowed for payments not made by automatic payment plan or to a customer service representative during business hours.
Use 311 for field problems
If the problem is no water, a hydrant issue, a leaking meter box or water in the street, start with 311 instead of only emailing billing.
eBill does not remove responsibility
If an email bill bounces or lands in spam, the account is still responsible for payment. Keep a reminder based on your normal due date.
Tuscaloosa Water Customer Service Map and Visit Planning
Use this map for the Water Customer Service / Business Services Center location. Verify hours and city closure notices before visiting around holidays.
Physical address
2230 Gary Fitts St., Tuscaloosa, AL 35401.
Lobby hours
Monday–Friday, 7:30 a.m.–4:30 p.m.
Drive-thru hours
Monday–Friday, 7 a.m.–5 p.m.
Official Tuscaloosa Water Links Used in This Guide
Tuscaloosa Water Department Bill Pay FAQs
How do I pay my Tuscaloosa water bill online?
Use the official City-linked Paymentus portal. You can make a one-time payment with the account number from your paper bill or register/login for full account tools.
What is the Tuscaloosa Water Customer Service phone number?
Call 205-248-5500 for water billing, account, start service, transfer, cancel service and reconnection help.
Where is the Tuscaloosa water office?
The Water Customer Service / Business Services Center is at 2230 Gary Fitts St., Tuscaloosa, AL 35401.
What are the lobby and drive-thru hours?
The City lists lobby hours Monday–Friday from 7:30 a.m. to 4:30 p.m. and drive-thru hours Monday–Friday from 7 a.m. to 5 p.m.
Where do I mail a Tuscaloosa water bill payment?
Mail check payments to P.O. Box 2090, Tuscaloosa, AL 35403. Allow additional processing time and include correct account information.
What do I need to pay online?
You need your account number and customer number from a recent bill. If you do not have them, email ubcontact@tuscaloosa.com with account holder name, service address and the last four digits of the account holder’s SSN.
What happens if my water is disconnected for non-payment?
The outstanding balance in full, including fees, must be paid before service will be restored. Payment after disconnection does not automatically schedule reconnection; contact the Water Business Office after payment.
Who do I call if I have no water?
Dial 311 within city limits or call 205-248-5311 outside city limits. If you are unsure whether the problem is billing-related, call Customer Service at 205-248-5500. After hours, call Ed Love Plant at 205-248-5630.
Who do I call for a water leak or sewer issue?
For water line breaks or leaks, call Water Distribution at 205-248-5952 or Tuscaloosa 311. For water shooting from the ground or street, call Distribution at 205-248-5942. For sewage running out on the ground, call Wastewater at 205-248-5900.
Can I get help for a high bill after a leak?
Residential customers who experienced a leak may qualify for assistance through the Leak Relief Application. Include documentation showing the leak has been repaired.
Is WaterBillsPay.org the official City of Tuscaloosa website?
No. This is an independent informational guide. Use official City of Tuscaloosa and Paymentus links for live payments, account status, forms, rates, fees and current rules.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.