Phoenix Water Bill & City Services Help
Need to pay a Phoenix water bill, use guest pay, start or stop water service, apply for Project Assist, understand a high summer bill, or report a water emergency? Phoenix bills water through the official City Services Bill, which can also include sewer, trash, recycling, taxes, and solid waste charges.
This page is built for quick answers: official ePortal, guest pay, 10-digit account lookup, customer service phone, emergency hotline, mailing address, three-business-day service rule, March 2025 water rates, sewer winter-average rule, Project Assist, and leak/high-bill checks.
Pay Fast: Use the Correct Phoenix City Services Route
Use the ePortal for payments, AutoPay, Paperless Billing, account management, and start/stop/transfer service.
Open ePortalPay without signing in using your 10-digit account number and service address exactly as shown on the bill.
Use guest payCall 602-262-6251 for water, sewer, trash, recycling, City Services Bill, payment, and account questions.
Call billingCall 602-261-8000 for a water main break, sewer overflow, urgent leak shutoff, or emergency field response.
Call emergencyOfficial Phoenix Water Bill Facts Users Need First
Bill name
The official bill is the City Services Bill, not only a water bill. It can include water, sewer, trash, recycling, taxes, and solid waste charges.
Account lookup
Guest pay asks for a 10-digit account number and service address as shown on the bill.
Water unit
One Phoenix water billing unit equals 748 gallons. The bill shows water use in both units and gallons.
City Hall
Phoenix City Hall is listed at 200 W. Washington Street, Phoenix, AZ 85003.
How to Pay a Phoenix Water Bill Online
Open the official payment page
Use Phoenix City Services Customer ePortal for sign-in payment and account management, or guest pay for a quick one-time payment.
Choose sign-in or guest pay
Sign in if you want AutoPay, Paperless Billing, account transactions, start/stop/transfer service, or regular management. Guest pay is best for one-time payment.
Enter the 10-digit account number
The guest payment page asks for 10-digit account numbers only. Do not use spaces, partial account numbers, or old saved numbers.
Type service address exactly
Use the service address as shown on the top of your bill. Use abbreviations such as W, N, St, or Dr, and do not include city, state, or ZIP.
Check amount due and unpaid balance
Review total amount due, due date, unpaid balance due now, and any past-due risk before submitting payment.
Save confirmation
Keep the receipt, date, amount, account number, payment method, and screenshot until the account and bank/card record both match.
Phoenix City Services Bill Payment Options
| Payment route | Official detail | Best for | User tip |
|---|---|---|---|
| ePortal login | Pay bill, AutoPay, Paperless Billing, and account management. | Monthly Phoenix customers and anyone needing service changes. | Best long-term choice because you can manage more than a one-time payment. |
| Guest payment | Requires 10-digit account number and service address. | One-time payment without signing in. | Use the exact address format from the bill. |
| Phone support | Customer Services: 602-262-6251, Monday–Friday, 8 a.m.–5 p.m. | Billing questions, payment issues, start/stop/transfer help. | Call during business hours for account help. |
| Mail payment | City of Phoenix, P.O. Box 29100, Phoenix, AZ 85038-9100. | Non-urgent check payments. | Make checks payable to City of Phoenix, do not mail cash, and write the account number in blue or black ink. |
| Emergency hotline | 602-261-8000, 24/7. | Water main break, sewer overflow, urgent leak shutoff, field emergency. | Do not use the emergency hotline for normal bill questions. |
Phoenix Water Phone, Email, Hours and Mailing Address
Billing phone
602-262-6251 for water, sewer, trash, City Services Bill, payment, account, start/stop/transfer, and service questions.
Customer hours
Monday through Friday, 8 a.m. to 5 p.m. for billing and account support.
cityservicesbill@phoenix.gov. Use for non-emergency account questions; call for urgent billing deadlines.
Mail payment
City of Phoenix, P.O. Box 29100, Phoenix, AZ 85038-9100. Do not mail cash.
Start, Stop or Transfer Phoenix Water Service
Official timing: Phoenix says a minimum of three business days are required for all start, stop, or transfer service requests. Weekends and city holidays are excluded.
Start service
Use the ePortal or call 602-262-6251. Have service address, move-in date, billing details, and contact information ready.
Transfer service
Use the ePortal if moving within the Phoenix service area. Submit early so billing dates do not overlap.
Stop service
Do not wait until move-out day. Save confirmation and update your billing/forwarding address for the final bill.
Phoenix Water Bill Assistance: Project Assist and Community Help
Project Assist
Project Assist helps income-qualified Phoenix households pay City Services bills, including water, sewer, and trash.
Appointment phone
Call 602-534-2433. Phoenix says customers may begin calling at 7 a.m. Monday mornings. Appointments are limited.
Basic eligibility
Must reside in Phoenix, have a Phoenix City Services Bill, and be at or below 200% of the federal poverty income level.
Phoenix Water Rates, Sewer Charges and Bill Lines
Phoenix’s current water rate schedule is effective March 1, 2025. One unit equals 748 gallons. The figures below are for scan-first bill review, not a final bill calculation.
| Bill item | Inside city | Outside city | Why users care |
|---|---|---|---|
| 5/8-inch monthly service charge | $4.64 | $6.96 | Flat charge includes 5 units Oct–May and 8 units June–Sept. |
| Included water allowance | 3,740 gallons Oct–May; 5,984 gallons June–Sept. | If you stay within allowance, volume charge may not apply, but environmental charge still applies. | |
| Low season volume charge | $4.93/unit | $7.40/unit | December, January, February, March. |
| Medium season volume charge | $5.65/unit | $8.48/unit | April, May, October, November. |
| High season volume charge | $6.13/unit | $9.20/unit | June, July, August, September; summer outdoor use matters more. |
| Environmental charge | $0.62/unit | $0.93/unit | Applied to all metered usage. |
| Sewer fee | Based on a percentage of average water usage during January–March billing cycles. | Winter leaks can raise sewer charges later. | |
| Past-due late fee | 3% late payment fee on past-due balances. | Past-due accounts can also risk service termination. | |
Phoenix Water Charge Estimate Helper
This quick helper estimates 5/8-inch meter water-only lines using March 2025 rate figures. It does not include sewer, solid waste, city taxes, state taxes, stormwater fees, jail costs, prior balance, late fees, service changes, or account-specific adjustments.
1 unit = 748 gallons. Summer allowance is 8 units; cooler-month allowance is 5 units. Environmental charge applies to all usage.
Sewer Fee Review: Why January–March Usage Matters
Sewer basis
Phoenix sewer charges are based on average water usage billed during the January through March billing cycles.
Leak impact
A significant leak during January, February, or March can raise future sewer fees. Phoenix allows a sewer fee review in some leak situations.
Pool owners
If you refill a pool during January–March, Phoenix tells customers to request a sewer fee review. Attachments must be non-editable formats such as PDF.
High Phoenix Water Bill Checklist
Compare units and gallons
Do not compare only dollars. The bill shows usage in units and gallons, plus a 13-month usage history.
Check season
Volume charges are highest from June through September. Summer irrigation, pools, and landscaping can change the bill quickly.
Find leaks fast
Check toilets, irrigation valves, pool auto-fill, hose bibs, softeners, water heaters, and hidden service-line leaks.
Check sewer basis
If high usage happened in January–March, it may affect sewer charges. Ask about sewer fee review if a significant leak occurred.
Separate bill sections
Your bill may include water, sewer, environmental mandates, taxes, solid waste, recycling, landfill disposal, and optional Project Assist donation.
Call with details
Call 602-262-6251 with account number, service address, units used, gallons used, meter read, and date the spike began.
Phoenix Water Leaks, Pressure Problems and Sewer Emergencies
| Problem | Use this contact | What to say |
|---|---|---|
| Water main break, sewer overflow, urgent field shutoff | 24/7 emergency hotline: 602-261-8000. | Give address, nearest cross street, visible water/sewer issue, and whether property is at risk. |
| Billing, account, payment, start/stop/transfer | Customer Services: 602-262-6251, Monday–Friday, 8 a.m.–5 p.m. | Have 10-digit account number, service address, and bill details ready. |
| Low pressure at one fixture | Check fixture/aerator first; then call if the issue appears system-wide. | Tell Phoenix whether it affects one sink, one room, whole home, or neighbors too. |
| High pressure inside property | Check pressure-reducing valve or contact a licensed plumber. | Phoenix notes private pressure regulators are homeowner responsibility. |
| Trash, recycling, bulk trash questions | Public Works or 602-262-6251 depending on issue. | Remember City Services Bill may include solid waste charges. |
Local Phoenix Tips That Save Money and Time
Winter leaks can cost twice
A January–March leak can raise both the immediate water bill and the future sewer calculation. Fix winter leaks quickly and keep repair proof.
Summer water is priced higher
June–September has the highest volume charge. Track irrigation schedules, pool auto-fill, and drip leaks during high season.
Guest pay needs exact address
Use abbreviations from the bill, such as W, N, St, or Dr. Do not include Phoenix, AZ, or ZIP in the guest-pay service address field.
Project Assist is limited
Appointments are limited. Call early Monday morning and gather documents before your account becomes a shutoff risk.
Phoenix Water Services Map and Visit Planning
Use this map for City Hall orientation only. Most billing, payment, and start/stop/transfer tasks can be handled online or by phone.
City Hall address
200 W. Washington Street, Phoenix, AZ 85003.
Billing help
Call 602-262-6251 first before visiting. Many tasks are handled through the ePortal.
Emergency help
For water/sewer emergency field response, call 602-261-8000.
Official Phoenix Water Links Used in This Guide
Phoenix Water Department Bill Pay FAQs
Where do I pay my Phoenix water bill online?
Use the official City Services Customer ePortal at payonline.phoenix.gov. You can also pay without signing in through the official guest payment page.
Why is it called a City Services Bill?
Phoenix’s bill can include water, sewer, trash, recycling, solid waste, taxes, fees, and related charges, so the official name is City Services Bill.
What do I need for Phoenix guest pay?
You need the 10-digit account number and service address exactly as shown on the City Services Bill. Use address abbreviations and do not include city, state, or ZIP.
What is the Phoenix Water customer service phone number?
Call 602-262-6251 for water, sewer, trash, City Services Bill, payment, account, and service questions.
What are Phoenix Water customer service hours?
Customer service for billing and account help is available Monday through Friday, 8 a.m. to 5 p.m.
What is the Phoenix water emergency number?
Call the 24/7 emergency hotline at 602-261-8000 for water or sewer emergencies such as main breaks, overflows, or urgent field shutoff needs.
Where do I mail a Phoenix water bill payment?
Mail payment to City of Phoenix, P.O. Box 29100, Phoenix, AZ 85038-9100. Make checks payable to City of Phoenix, do not send cash, and write the account number on the check.
Can I start, stop, or transfer Phoenix water service online?
Yes. Use the City Services ePortal. Phoenix says a minimum of three business days are required for all service requests, excluding weekends and city holidays.
How many gallons are in one Phoenix water unit?
One Phoenix water billing unit equals 748 gallons.
Why is my Phoenix water bill high?
Common reasons include summer seasonal rates, irrigation, pool auto-fill, toilet leaks, hidden leaks, higher usage above the included allowance, environmental charges, or sewer fee changes tied to January–March usage.
Does Phoenix offer water bill assistance?
Yes. Project Assist helps qualifying Phoenix households pay City Services bills. Call 602-534-2433 or apply through the City of Phoenix Family Services Centers.
Is WaterBillsPay.org the official City of Phoenix website?
No. This is an independent informational guide. Use official City of Phoenix and Phoenix payment portal links for live payment, account status, current rates, assistance, and service rules.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.