Akron Utility Bill & Water Service Help
Need to pay an Akron water bill, use WebConnect, call the Utilities Business Office, mail a payment, use the drop slot, request account help, apply for bill assistance, or report a water distribution problem? This page gives the official action path first.
Do This First If You Just Want To Pay
Use the official Akron WebConnect portal to view account details, sign up for eBill and pay online.
Open WebConnectCall 330-375-2554 for bill payment, balance, account help and utility billing questions.
Phone and officeMail to PO Box 3674 or use the exterior depository at 1180 S. Main St. for check/money order payments.
Payment methodsBilling and water problems use different numbers. For water distribution dispatch, call 330-375-2420.
Water contactsAkron Water Bill Payment Options
Akron’s Utilities Business Office handles billing and collection for water, sewer, refuse collection and recycling accounts. Choose the method based on urgency, proof and whether you need account support.
| Method | Official route | Best for | Smart tip |
|---|---|---|---|
| Online WebConnect | Use Akron WebConnect to view account information, enroll in eBill and pay online. | Fast payment, account history, eBill and regular utility account management. | Check the final payment screen for any current vendor convenience fee before submitting. |
| Phone payment / billing help | Call 330-375-2554. | Customers who need staff help, account balance, payment question or bill explanation. | Have your account number and service address ready. |
| Mail payment | Utilities Business Office, PO Box 3674, Akron, OH 44309. | Routine check or money order payment. | Include the remittance advice and write your account number on the payment. |
| Exterior depository | Drop slot at the Utilities Business Office, 1180 S. Main Street. | After-hours check or money order payment. | Do not place cash in the drop slot. Avoid drop slot for urgent shutoff or posting problems unless you call first. |
| Account forms | Email, fax or deliver forms to the Utilities Business Office. | Move-in, move-out, service/account updates, eBill/account changes or documentation. | Keep a copy of every form and confirmation. |
| Assistance program | Akron Utility Bill Assistance Program and Akron Cares may help eligible customers. | Customers struggling with affordability or delinquent balances. | Apply before the balance becomes harder to resolve. |
WebConnect: When To Log In Instead of Only Paying
Use quick online pay when…
- You have the correct customer account number.
- You only need to pay the current bill.
- You are not disputing usage or fees.
- You can save the confirmation immediately.
- The bill is not already in a serious past-due situation.
Register/log in when…
- You want to view account information.
- You want to sign up for eBill.
- You need payment history.
- You need to compare current usage with previous bills.
- You are managing the account long term.
Akron Water Department Phone, Office, Email and Mail
Billing / account help
330-375-2554
Use for utility billing, balance, payment, account forms, eBill, assistance and general customer service.
ubo@AkronOhio.gov
Use for non-urgent account documentation and utility billing questions where written detail helps.
Fax
330-375-2308
Use when the City form or account process allows fax submission.
Water dispatch
330-375-2420
Use for water distribution problems, hydrant flushing and service dispatch issues.
Office / delivery address
Utilities Business Office
1180 S. Main Street, Suite 110
Akron, OH 44301
Posted account hours: Monday–Friday, 8:00 a.m.–4:00 p.m.
Mail payment address
Utilities Business Office
PO Box 3674
Akron, OH 44309
Include the remittance advice and write the account number on your check or money order.
Convenience Fees, Late Risk and Payment Timing
| Situation | What it means | Best action |
|---|---|---|
| Online or IVR payment | Vendor convenience fees may apply to digital or phone payments. Fee rules can change, and the payment screen controls the final fee. | Review the final fee and total before submitting. |
| Credit/debit card payment | The City has issued notices that card convenience fees may apply through third-party processors. | Compare card, e-check, mail and office options before choosing. |
| Mail payment | No digital convenience fee, but slower posting. | Mail early and never use mail for urgent past-due timing. |
| Exterior depository | Useful for check or money order after hours, but it may not solve urgent account-status issues. | Call 330-375-2554 if the account is late, disputed or near action. |
| Late bill | Akron bill language references penalties on unpaid previous current charges not paid by the due date. | Pay through a faster official route and keep confirmation. |
Move-In, Move-Out, eBill and Account Forms
Use Manage My Account for forms
The City’s account-management page is the best route for official forms, account updates, move-related changes and account instructions.
Submit forms through listed routes
Akron lists email, fax and delivery options for account forms. Keep copies of all submitted documents.
Do not wait until moving day
Final bills, mailing address changes and service account changes can create delays if handled last minute.
Call if the form is unclear
For account-specific instructions, call 330-375-2554 before submitting the wrong form.
Akron Water Bill Assistance, Akron Cares and Discount Programs
Akron Water/Sewer Bill Assistance
Akron’s assistance program may provide eligible residents a 40% discount on the drinking water portion of the utility bill.
Akron Cares
Akron Cares is listed as a one-time utility bill relief program that can offer a credit toward an eligible delinquent City of Akron utility bill.
Ask before shutoff risk
Call 330-375-2554 if you need help understanding eligibility, documents or next steps.
How To Read an Akron Water Bill Without Getting Lost
Akron bills can include water, sewer, refuse collection and recycling charges. For usage review, start with billed consumption and HCF.
HCF usage
Akron bill examples show billed consumption in HCF. One HCF equals about 748 gallons.
Water charges
Compare current HCF to previous bills before assuming the rate is the problem.
Sewer charges
Sewer can be a major part of the total bill. Separate it from water usage when reviewing a high bill.
Refuse/recycling
Akron utility billing can include refuse collection and recycling, not only drinking water.
High Akron Water Bill: Fast Review Checklist
A high bill can come from real usage, toilet leaks, outdoor watering, meter or reading questions, sewer/refuse line items, or a past-due penalty. Work through the checklist before calling.
| What changed? | Why it matters | What to do first |
|---|---|---|
| HCF usage increased | Usage is the first place to check. One HCF is about 748 gallons. | Compare current HCF to the previous two or three bills in WebConnect. |
| Running toilet or dripping fixture | Small leaks can run for weeks before a bill arrives. | Use food coloring in toilet tanks, check flappers, faucets and shutoff valves. |
| Outdoor use changed | Garden hoses, pools, pressure washing and lawn watering can raise consumption. | Compare use to weather, guests, yard work or recent repairs. |
| Meter connection leaking | The City lists a separate number for meter or swivel-connection leaks. | Call 330-375-2440 if the meter or swivel connections are leaking. |
| Line item not water | The total can include sewer, refuse, recycling or penalties. | Separate water usage from other City utility billing charges. |
High Bill Action Helper
This helper is only for planning. Use official City contacts for account-specific payment posting, assistance, leak and water emergency decisions.
Water Distribution Problems: Use the Right Number
24-hour dispatch
330-375-2420
Use for water problems, hydrant flushing, meter services and water service dispatch issues.
Meter leak / swivel connection
330-375-2440
Use if the meter or swivel connections are leaking where they attach to the meter.
Billing/account question
330-375-2554
Use for bill payment, account balance, eBill, assistance and account forms.
Leaks, Meter Issues and What To Check Before Calling
Private-side checks
- Running toilets.
- Dripping faucets.
- Hose bibs and outdoor spigots.
- Water heater leaks.
- Water softener cycling.
- Wet spots in basement, yard or near foundation.
City-side / dispatch checks
- Water pressure change.
- Hydrant flushing or hydrant-related issue.
- Meter service issue.
- Meter or swivel connection leak.
- Water service turn on/off dispatch question.
- Unusual change in water condition.
Local Akron Tips That Save Time
Use the correct Akron
This page is for City of Akron, Ohio. Akron search results can show Akron, Pennsylvania, Akron, New York, private payment websites or moving blogs.
Billing and water problems are different
For bills call 330-375-2554. For water distribution dispatch call 330-375-2420. For meter/swivel leaks call 330-375-2440.
Assistance programs are worth checking
Akron has both a water/sewer bill assistance discount route and Akron Cares relief route. Do not wait until the balance is unmanageable.
HCF makes usage look smaller
A bill showing a few HCF can still represent thousands of gallons. Multiply HCF by 748 to estimate gallons used.
Akron Utilities Business Office Map and Visit Planning
Use this map for the Utilities Business Office at 1180 S. Main Street, Suite 110. Verify City holiday closures before visiting.
Office / delivery address
Utilities Business Office, 1180 S. Main Street, Suite 110, Akron, OH 44301.
Posted account hours
Monday–Friday, 8:00 a.m.–4:00 p.m.
Before driving
Call 330-375-2554 if you need to confirm forms, assistance documents, account status or payment timing.
Official Akron Water Links Used in This Guide
Akron Water Bill FAQs
Where do I pay my Akron water bill online?
Use the official Akron WebConnect utility account portal. It lets customers view account information, sign up for eBill and pay the City of Akron utility bill online.
What is the Akron Water Department billing phone number?
Call the Utilities Business Office at 330-375-2554 for billing, account balance, payment, eBill, assistance and utility account questions.
Where is the Akron Utilities Business Office?
The office and account-form delivery address is 1180 S. Main Street, Suite 110, Akron, OH 44301. Posted account hours are Monday through Friday, 8:00 a.m. to 4:00 p.m.
Where do I mail an Akron utility bill payment?
Mail check or money order payment to Utilities Business Office, PO Box 3674, Akron, OH 44309. Include the remittance advice and write the account number on the payment.
Does Akron have a drop box for water bill payments?
Yes. The City lists an exterior depository drop slot at the Utilities Business Office location. Use it for check or money order payments, not cash, and do not rely on it for urgent account problems without calling first.
Who do I call for Akron water distribution problems?
Call 330-375-2420 for water distribution dispatch issues such as water problems, hydrant flushing, meter services and water service dispatch questions.
Who do I call if my Akron water meter connection is leaking?
Call 330-375-2440 if the meter or swivel connections are leaking where they attach to the meter.
Can I get help paying my Akron water bill?
Possibly. Akron lists the Akron Utility Bill Assistance Program, which can provide eligible residents a 40% discount on the drinking water portion of the utility bill, and Akron Cares, a one-time utility bill relief program for eligible delinquent accounts.
Why is my Akron water bill high?
Common reasons include higher HCF usage, running toilets, faucet leaks, outdoor water use, sewer/refuse/recycling line items, penalties, or a meter/service issue. Compare HCF usage in WebConnect and call the right City number based on whether the problem is billing or water distribution.
What does HCF mean on an Akron water bill?
HCF means hundred cubic feet. One HCF equals about 748 gallons of water. Multiply the HCF on your bill by 748 to estimate gallons used.
Is this the official City of Akron website?
No. This is an independent informational guide. Always use official AkronOhio.gov and WebConnect links for live balance, payment posting, account status, fees, assistance eligibility and current office hours.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.