Troy Water & Sewer Bill Help
Need to pay a Troy, MI water and sewer bill, call billing, use AutoPay, request a final bill, check current rates, understand a high bill, report a water/sewer emergency, or avoid a payment scam? This guide gives the practical answer first and links only to official City of Troy resources.
Quick Answer: Pay, Call or Fix the Problem
Use the City of Troy Online Payment Portal, then choose Water and Sewer Bill.
Open official portalCall Water/Sewer Account & Bill Inquiries at 248-524-3370.
Account & Billing pageUse the official pay-by-phone number: 855-375-7381.
Compare payment methodsBusiness hours: 248-524-3370. After hours: 248-524-3477.
Emergency stepsHow to Pay a Troy Water and Sewer Bill Online
The safest route is to start from TroyMI.gov, not a random payment-looking search result.
Open the official payment page
Start from City of Troy Online Payments. The City says this page gives access to online payment resources, including Water and Sewer Bill payment.
Choose Water and Sewer Bill
Use the City-linked payment route. The online payment page supports credit card, debit card, or electronic check, with convenience fees possibly applying.
Review the fee before submitting
The Account & Billing page lists online credit/debit card payments with a 3% fee and $1.50 minimum, and electronic checks as no fee. Confirm the fee shown at checkout.
Save payment proof
Save the receipt, confirmation number, amount, date, payment method, and account number. For posting or account questions, call 248-524-3370.
Troy Water Bill Payment Options
| Method | Official detail | Best for | Important warning |
|---|---|---|---|
| Online payment | Use the City of Troy Online Payments page and select Water and Sewer Bill. | Fast payment from phone or desktop. | Credit/debit card fees apply; electronic check is listed as no fee. |
| Phone payment | Pay by phone at 855-375-7381. | Customers who want phone payment without visiting City Hall. | Have account details and payment method ready. |
| AutoPay | Automatic water/sewer bill payment is listed as no fee. | Homeowners and repeat payers who want to avoid missed bills. | Do not email the completed AutoPay form directly; request a secure upload link if submitting by email. |
| Mail to City of Troy – Water, PO Box 554743, Detroit, MI 48255-4743. | Routine check payment. | Mail early and include the proper account/bill stub details. | |
| In person | Troy City Hall, Treasurer’s Office, 500 W. Big Beaver, Troy, MI 48084. | Cash, check, or card payment with City Hall support. | In-person credit/debit card payments have a 3% fee with $2 minimum. |
| Drop box | East and west City Hall entrances. | After-hours check or form drop-off. | Use check or money order. Do not put cash in a drop box. |
Fees, AutoPay and Lowest-Cost Payment Choice
Card payment fee
Online credit/debit card payments are listed with a 3% fee and $1.50 minimum. In-person card payments list a 3% fee with $2 minimum.
Electronic check
The City’s Account & Billing page lists electronic checks as no fee on the online payment route.
AutoPay
Automatic payment is listed as no fee. Submit by mail, City Hall drop box, or in person. Request a secure upload link before email submission.
Troy Water Department Phone, Office Hours and Addresses
Water/Sewer billing
248-524-3370
Use for account, bill, meter, final bill and business-hours emergency help.
City Hall payments
500 W. Big Beaver
Troy, MI 48084. Treasurer’s Office payments.
City Hall hours
Monday–Friday
8:00 a.m.–4:30 p.m.
Public Works
4693 Rochester Road
Troy, MI 48085. Quarterly bill payments are not taken at this location.
Troy Water and Sewer Rates, Units and Minimum Bill
Troy bills water/sewer by units. One unit is 100 cubic feet, which equals 748 gallons.
| Rate year | Rate per unit | Minimum residential bill | What users should know |
|---|---|---|---|
| 2026/2027 | $10.33 | $83.67 + infrastructure fee | New rate period listed by the City. Compare against the exact bill date. |
| 2025/2026 | $9.46 | $76.63 for 8.1 units or less | Older bills in this period may still use this rate. |
| Usage unit | 100 cubic feet | 748 gallons | The fourth digit is the billing unit; meter reading matters for final bills. |
High Troy Water Bill Checklist
Compare units first
Do not compare only dollars. Compare current units against prior bills and rate year. 2026/2027 uses a higher unit rate than 2025/2026.
Check hidden leaks
Look for running toilets, water softener cycles, irrigation leaks, hose bibs, humidifiers, and unexplained meter movement.
Outdoor water use
Sprinkler systems connected to municipal water should be used during non-peak hours of 11 p.m. to 5 a.m..
| Bill clue | Possible cause | Best next action |
|---|---|---|
| Usage units jumped | Leak, irrigation, guests, new appliance, meter read, or outdoor watering. | Read meter, inspect fixtures, compare prior bills, then call 248-524-3370 if unclear. |
| Dollars increased but units similar | Rate-year change, minimum bill, infrastructure fee, or previous balance. | Compare bill date to the official rate table. |
| Final bill is higher than expected | Wrong meter read, minimum bill, sale timing, or AutoPay cancellation after final bill request. | Check all digits, including zeros, and contact Water/Sewer billing. |
| Brown water after flushing | Hydrant flushing or dead-end street maintenance. | Run cold water in sinks, bathtubs, or laundry tubs until it clears. |
Final Troy Water and Sewer Bill for Move-Out or Sale
Official final-bill detail: The City says one business day’s notice is required. If the form is incomplete, processing can be delayed. Residential meters are normally in the basement or crawl space, and the final request needs all meter-reading digits from left to right, including zeros.
Find the meter
For residences, check the basement or crawl space. If you cannot locate it or read it, call 248-524-3370.
Read every digit
The final bill request asks for all digits from left to right, including zeros. Wrong readings can delay closing or move-out billing.
AutoPay cancels
Auto-payment is canceled when a final bill is requested. Sale-related final bills cannot be paid using automatic payment.
Paperless Billing and Account Status
Paperless enrollment
Use the City’s paperless bill enrollment forms from the Account & Billing page. Add the City’s billing email to your safe sender list so notices do not land in spam.
Account status
Use the City-linked account status/payment lookup route from the Account & Billing page if you need to review water/sewer account information before paying.
Troy Water or Sewer Emergency: Who to Call
Business hours
For water or sewer emergencies Monday–Friday, 8:00 a.m.–4:30 p.m., call the Troy Water & Sewer Division at 248-524-3370.
After hours
During non-business hours, call the Troy Police Department at 248-524-3477 for water/sewer emergency routing.
Brown water after flushing
The City says discoloration after hydrant flushing should recede after running cold water in sinks, bathtubs, or laundry tubs.
Sewer Backup, Overflow or Storm Water Claim
Report immediately
If you discover a sanitary sewer, sewage disposal system, or storm water overflow/backup, contact the Water Division at 248-524-3370. After hours, call 248-524-3477.
Written claim deadline
The City’s legal claims page says a written claim must be filed within 45 days after the overflow or backup is discovered. Missing the written-notice deadline can prevent recovery of damages.
Outdoor Water Use and Sprinkler Restrictions
Sprinkler systems
Sprinkler systems connected to the municipal water system should be used during non-peak hours of 11 p.m. to 5 a.m..
Hand watering
The City says garden hoses and hand watering are not affected by this ordinance.
Troy Water Bill Assistance Programs
| Program | Official detail | Contact/action | Useful user note |
|---|---|---|---|
| WRAP | Water Residential Assistance Program helps eligible low-income households in GLWA partner communities. | Visit GLWA resources or call United Way for Southeastern Michigan at 844-211-4994. | Can help with water/sewer payment assistance, past-due balances, conservation help, and minor plumbing repairs. |
| HAP | Hardship Assistance Program can help eligible Oakland County residents with current water/sewer bills, past-due balances, and plumbing repairs. | Call 844-211-4994 and press 3 for water assistance, Monday–Friday, 9 a.m.–4 p.m. | Call early with current bill, ID, hardship details, and any repair documents. |
| OLHSA | Water Affordability Program may provide up to $3,000 in Oakland and Livingston County. | Contact OLHSA through the City’s assistance page details. | Troy notes it does not shut off water for non-payment, but arrears can still create account stress. |
Troy Water Bill Payment Safety Warning
No door-to-door payment collection
The City says the Troy Water & Sewer Division does not collect payment in person by going door to door. Do not pay anyone who comes to your door claiming to collect a water bill.
Use official payment routes
Use TroyMI.gov, the City-linked payment portal, phone number listed by the City, mail address, City Hall, or official drop boxes only.
Local Troy Tips Generic Pages Usually Miss
Troy does not shut off for non-payment
The City says the Water & Sewer Division does not shut water off for late payment or failure to pay. Still pay on time to avoid fees, account issues, and collection headaches.
Final bills need a real meter read
For a sale or move-out, read every digit including zeros and submit at least one business day ahead. AutoPay cancels when a final bill is requested.
DPW is not the payment counter
Public Works is at 4693 Rochester Road, but quarterly bill payments are not taken there. Use City Hall, mail, online, phone, AutoPay, or drop boxes.
2026/2027 rate changed
If your bill is from the newer rate period, compare against $10.33 per unit and the $83.67 minimum plus infrastructure fee before assuming a leak.
Sprinkler timing can affect bills
Municipal sprinkler systems should run 11 p.m.–5 a.m. Check timers after power outages and seasonal programming changes.
Backups have a 45-day written claim rule
If there is sewer/stormwater overflow damage, report immediately and do not miss the written claim deadline.
Mini Decision Tool: What Should You Do Next?
Troy City Hall and Public Works Map
Use City Hall for Treasurer’s Office in-person payments. Do not go to Public Works expecting quarterly bill payment service.
In-person payment
Troy City Hall, Treasurer’s Office, 500 W. Big Beaver, Troy, MI 48084.
Public Works
4693 Rochester Road, Troy, MI 48085. Quarterly bill payments are not taken there.
Hours
City Hall and Water/Sewer pages list Monday–Friday, 8:00 a.m.–4:30 p.m.
Official Troy Water & Sewer Links
Troy Water Department FAQs
How do I pay my Troy, Michigan water bill online?
Use the official City of Troy Online Payment Portal and select Water and Sewer Bill. The City’s payment portal supports credit card, debit card, and electronic check payments.
What is the Troy Water Department phone number?
For Water/Sewer account and bill inquiries, call 248-524-3370.
Can I pay my Troy water bill by phone?
Yes. The City’s Account & Billing page lists the pay-by-phone number as 855-375-7381.
Where can I pay a Troy water bill in person?
Pay in person at Troy City Hall, Treasurer’s Office, 500 W. Big Beaver, Troy, MI 48084.
Where do I mail Troy water and sewer payments?
Mail payments to City of Troy – Water, PO Box 554743, Detroit, MI 48255-4743.
What are Troy City Hall hours?
City Hall and Water/Sewer pages list hours as Monday–Friday, 8:00 a.m.–4:30 p.m.
Does Troy charge a card payment fee?
Yes. Online credit/debit card payments list a 3% fee with a $1.50 minimum. In-person credit/debit card payments list a 3% fee with a $2 minimum. Electronic check is listed as no fee on the Account & Billing page.
Does Troy shut off water for late payment?
The City’s Account & Billing page says the Troy Water & Sewer Division does not shut water off for late payment or failure to pay.
Who do I call for a Troy water or sewer emergency?
During business hours, call 248-524-3370. During non-business hours, call the Troy Police Department at 248-524-3477.
What is the Troy 2026/2027 water and sewer rate?
The official rate page lists the 2026/2027 rate as $10.33 per unit. One unit equals 100 cubic feet or 748 gallons. The minimum bill for 8.1 units or less is listed as $83.67 plus infrastructure fee.
How do I request a final water and sewer bill in Troy?
Use the official Final Water & Sewer Bill Request form. The City says one business day’s notice is required, and the meter reading must include all digits from left to right including zeros.
Is WaterBillsPay.org the official City of Troy website?
No. This is an independent informational guide. Always make payments and confirm account-specific details through official City of Troy resources.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.