Troy Water Department, MI: Bill Pay, Phone Number, Hours & Address
Use this practical City of Troy guide to pay your water and sewer bill online, by phone, mail, AutoPay, City Hall Treasurer’s Office or drop box, contact Water/Sewer billing, request a final bill, enroll in paperless bills, understand rates, report emergencies and avoid payment scams.
🔒 Official Troy Water & Sewer Resources
Before You Pay a Troy Water Bill, Know It Is a Water and Sewer Account
People searching “Troy Water Department bill pay” usually need the official online payment portal, phone payment number, City Hall address, Water/Sewer billing phone, office hours, mail address, AutoPay form, final bill request, rates, or emergency contact.
The official City pages use the name Water & Sewer. That means the bill may include water and sanitary sewer charges, and the right department may be listed as Water & Sewer, Public Works, Account & Billing, or the City Treasurer’s Office depending on the task.
For normal bill payment, start from the official City of Troy Account & Billing page or Online Payment Portal. For billing questions, call 248-524-3370.
Search intent: pay Troy water bill
User needs official payment routes, fee details, phone payment, mail address, AutoPay and City Hall payment options.
Search intent: Troy water phone and hours
User needs Water/Sewer billing at 248-524-3370 and City Hall hours Monday–Friday, 8 a.m.–4:30 p.m.
Search intent: emergency or sewer backup
User needs 248-524-3370 during business hours and 248-524-3477 during non-business hours.
How to Pay Your Troy Water and Sewer Bill Online
The official City of Troy online payment route connects to water/sewer payment and account lookup resources. Payments are handled through third-party payment processing, so review convenience fees before submitting.
1
Open the official City payment page
Start from TroyMI.gov, not a random search ad.
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Official account page: Troy Water & Sewer Account & Billing.
Payment portal page: City of Troy Online Payments.
2
Choose utility billing / water and sewer
Use the City-linked BSAOnline / payment route.
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BSAOnline is used to search tax, water/sewer and building permit information and to make payments online. Use the City-linked route for account lookup and payment.
3
Review convenience fees before payment
Card payment and electronic check fees are different.
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The official Account & Billing page lists credit/debit card online payments with a 3% fee and $1.50 minimum. It also lists electronic checks as no fee on that page. The City’s convenience-fee page separately lists electronic check fee details, so review the fee shown at checkout before submitting.
4
Save the payment confirmation
Useful for account questions later.
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Save your receipt or confirmation number. If payment does not appear or you need account help, call Water/Sewer Account Billing at 248-524-3370.
Troy Water Bill Payment Options: Online, Phone, Mail, City Hall, Drop Box and AutoPay
The City gives several official ways to pay. Choose based on whether you want the lowest fee, fastest confirmation, paperless billing, or in-person help.
| Payment Method | Official Route | Best For | Practical Tip |
|---|---|---|---|
| Online payment | City of Troy Online Payments | Paying anytime with card or electronic check | Review Point and Pay fees before confirming. |
| Pay by phone | 855-375-7381 | Phone payment without visiting City Hall | Have account details and payment method ready. |
| AutoPay | Automatic Water/Sewer Bill Payment Form | No-fee automatic payment from checking/savings | Submit by mail, City Hall drop box or Treasurer’s Office. Request secure upload link before emailing. |
| Mail payment | City of Troy – Water, PO Box 554743, Detroit, MI 48255-4743 | Routine non-urgent check payment | Mail early and include the proper bill stub/account details. |
| In-person payment | Troy City Hall, Treasurer’s Office, 500 W. Big Beaver, Troy, MI 48084 | Cash, check, or card payment with City Hall support | Card payments in person have a 3% fee with $2.00 minimum. |
| Drop box | East and west City Hall entrances | After-hours form or check drop-off | Use check or money order. Do not drop cash. |
Troy Water Department Phone Number, Office Hours, Address and Mailing Address
Use Water/Sewer Account Billing for account questions. Use the City Treasurer’s Office for in-person payment at City Hall.
Water/Sewer bill inquiries
Use for account questions, billing questions, final bill help, meter reading help and business-hours water/sewer emergency routing.
City Hall hours
Monday–Friday
8:00 a.m.–4:30 p.m.
Use these hours for City Hall/Treasurer payment and general office help.
In-person payment address
Troy City Hall
Treasurer’s Office
500 W. Big Beaver
Troy, MI 48084
Mail payment address
City of Troy – Water
PO Box 554743
Detroit, MI 48255-4743
| Need | Official Detail | Best Action |
|---|---|---|
| Billing/account inquiry | 248-524-3370 | Have account number, service address and bill ready. |
| Email billing office | WaterDepartment@troymi.gov | Use for non-emergency billing questions. Do not email sensitive AutoPay forms directly. |
| Pay by phone | 855-375-7381 | Use for phone payment via the official listed payment phone number. |
| City main phone | 248-524-3300 | Use for general City Hall routing. |
| AutoPay secure upload | Treasury@troymi.gov | Request a secure upload link; do not email the completed form directly. |
Troy Water and Sewer Rates, Minimum Bill and Usage Basics
A helpful Troy water bill guide should explain how the bill is calculated, not only where to click pay.
2025/2026 rate
The official rate page lists $9.46 per unit for 2025/2026.
Billing unit
One unit equals 100 cubic feet, or 748 gallons.
Minimum residential bill
The official rate page lists $76.63 for 8.1 units or less.
| Billing Item | Official Detail | Practical Meaning |
|---|---|---|
| 2025/2026 rate | $9.46 per unit | Applies to the City’s listed water/sewer rate period beginning July 1. |
| Billing unit | 1 unit = 100 cubic feet = 748 gallons | Your bill is based on metered water use measured in cubic feet. |
| Minimum residential bill | $76.63 for 8.1 units or less | Even low usage can still result in the minimum bill. |
| Meter reading | Water meters register in cubic feet | Reading the correct digits matters for final bills and usage checks. |
How to Request a Final Troy Water and Sewer Bill or Enroll in Paperless Billing
Final bills are important for home sales, rental move-outs and business transitions. Paperless billing is useful, but you remain responsible even if an email notice is missed.
Final bill request
Use the official Final Water & Sewer Bill Request form. One business day’s notice is required.
Meter reading help
If you cannot locate the meter or need help reading it, call 248-524-3370.
Paperless billing
Enroll online and add the City’s e-bill notice email to your address book/spam allowlist.
| Situation | Official Detail | Practical Action |
|---|---|---|
| Final bill request | One business day’s notice is required. | Submit early before closing or move-out. |
| Meter location | Residential meters are normally in the basement or crawl space. | Find the meter before submitting the form. |
| Zero-to-low usage final bill | Minimum bill applies for 0–8 units. | Expect minimum billing even with low consumption. |
| House sale | Auto-payment is canceled when a final bill is requested; sale-related final bills cannot be paid by AutoPay. | Arrange separate payment for final bill. |
| Paperless bill | Failure to receive email does not waive responsibility for charges or penalties. | Keep your email updated and monitor spam folder. |
Who to Call for Troy Water or Sewer Emergencies
Billing questions and active water/sewer problems are different. Use the right phone number based on business hours.
Business-hours emergency
Use Monday–Friday, 8:00 a.m.–4:30 p.m. for water or sewer emergencies.
After-hours emergency
Use during non-business hours through the Troy Police Department.
Sewer overflow or backup
Contact Water Division immediately upon discovery. Use police number after hours.
1
For water or sewer emergencies during business hours
Call Water & Sewer Division directly.
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Call 248-524-3370 Monday through Friday from 8:00 a.m. to 4:30 p.m. Give the service address, cross street, visible symptoms and callback number.
2
For non-business-hours emergencies
Call Troy Police Department routing.
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During non-business hours, call the Troy Police Department at 248-524-3477 for water or sewer emergencies.
3
If water is brown after hydrant flushing
This can happen after routine maintenance.
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The City says customers may see brown water after hydrant flushing and that discoloration should recede after running cold water in sinks, bathtubs or laundry tubs.
4
Outdoor sprinkler restrictions
Sprinkler systems have non-peak use requirements.
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The City notes that sprinkler systems connected to the municipal water system should be used during non-peak hours of 11 p.m. to 5 a.m. Garden hoses and hand watering are not affected by this ordinance.
Troy Water Bill Assistance Programs and Payment Safety Tips
Troy lists water bill assistance resources and also warns that the Water & Sewer Division does not collect payment door to door.
Hardship Assistance Program
Call 844-211-4994 and press 3 for water assistance Monday–Friday, 9 a.m.–4 p.m.
United Way / HAP
The City’s assistance page directs customers to United Way for Hardship Assistance Program inquiries.
Door-to-door warning
Troy says Water & Sewer does not collect payment by going door to door.
Practical Troy Water Bill Tips Most Generic Posts Miss
These tips are written for real Troy residents, renters, homeowners, landlords, closing agents and anyone dealing with final bills, AutoPay, meter readings, high usage or payment safety.
AutoPay is the cleanest regular payment method
The City lists automatic payment as no fee. It can reduce missed payments for homeowners who stay at the same address long term.
Request secure upload before sending AutoPay forms
Do not email bank forms directly. The City says to request a secure upload link before submitting by email.
Do not panic about shutoff for late payment
The City says Water & Sewer does not shut water off for late payment or failure to pay, but you should still pay on time to avoid fees and account issues.
Read the meter correctly for final bills
Final bill requests require all digits from left to right including zeros. Wrong readings can delay closing or move-out billing.
Use cold water after hydrant flushing
If brown water appears after flushing, run cold water in sinks, bathtubs or laundry tubs until it clears.
Never pay a door-to-door collector
Troy says Water & Sewer does not collect payments door to door. Use official portals, mail, phone, City Hall or drop boxes only.
Troy Water Department Bill Pay FAQs
These FAQs answer real search questions about Troy water and sewer bill payment, phone number, hours, address, payment fees, AutoPay, final bills, rates, emergency contacts and water bill assistance.
QHow do I pay my Troy Michigan water and sewer bill online?▾
Use the official City of Troy Online Payment Portal or the City-linked BSAOnline payment lookup for water and sewer utility billing.
QWhat is the Troy Water Department phone number?▾
For Water and Sewer account or bill inquiries, call 248-524-3370.
QWhere is the Troy water bill office?▾
In-person water and sewer payments can be made at Troy City Hall, Treasurer’s Office, 500 W. Big Beaver, Troy, MI 48084.
QWhat are Troy City Hall office hours?▾
City Hall office hours are Monday through Friday from 8:00 a.m. to 4:30 p.m.
QCan I pay my Troy water bill by phone?▾
Yes. The official Account and Billing page lists pay by phone at 855-375-7381.
QWhere do I mail Troy water and sewer payments?▾
Mail payments to City of Troy – Water, PO Box 554743, Detroit, MI 48255-4743.
QWho do I call for a Troy water or sewer emergency?▾
For water or sewer emergencies Monday through Friday from 8:00 a.m. to 4:30 p.m., call 248-524-3370. During non-business hours, call the Troy Police Department at 248-524-3477.
QDoes Troy shut off water for late payment?▾
The official Account and Billing page says the Troy Water & Sewer Division does not shut water off for late payment or failure to pay.
QWhat is the 2025/2026 Troy water and sewer rate?▾
The official rates page lists the 2025/2026 rate as $9.46 per unit. One unit equals 100 cubic feet or 748 gallons. The minimum residential bill for 8.1 units or less is listed as $76.63.
QIs WaterBillsPay.org the official City of Troy website?▾
No. WaterBillsPay.org is an independent informational guide. Always make payments and confirm account-specific instructions through official City of Troy links.
The Safest Way to Pay or Fix a Troy Water Bill Problem
For normal Troy water and sewer bill payment, use the official City of Troy Online Payment Portal, BSAOnline lookup, pay-by-phone number, mail payment, AutoPay, City Hall Treasurer’s Office or City Hall drop box. For account and billing questions, call 248-524-3370.
For water or sewer emergencies during business hours, call 248-524-3370. During non-business hours, call Troy Police Department at 248-524-3477. For final bills, use the official final bill request form and submit it with at least one business day’s notice.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.