Herrin Water Bill Help: Pay, Due Dates & Reconnect Rules
Need to pay a Herrin water bill, use Quick Pay, call the office, start water service, or avoid disconnection? This guide gives the official route first and then the exact local details that matter: account number format, 20th due date, 1st-of-month past-due warning, reconnect fee, deposits, trash charge, water quality report, and City Hall visit steps.
Do This First If You Just Need the Right Answer
Use the City of Herrin Municipal Online Payments portal.
Open payment portalHave your account number with dashes and last payment amount ready.
Find billPrevious balance must be paid by the 1st to avoid disconnection risk.
Call 618-942-3177Call City Hall for Certificate of Occupancy appointment first.
Call 618-942-3175How to Pay a Herrin Water Bill Online
Open the official City of Herrin payment page
Use the Herrin Water Payments portal. This is the safest route because it is the portal linked for City of Herrin water payments.
Choose Quick Pay or Sign In/Register
Use Quick Pay for a one-time payment. Use Sign In/Register if you want to view account details, manage single or multiple accounts, use multi-bill pay, or set up e-Billing.
Check previous balance before the 1st
The portal warning says any previous balance before the present due date must be paid in full by the first of the month to avoid disconnection.
Save proof and call if urgent
Save your receipt or confirmation. If payment is close to disconnection timing, call 618-942-3177 during office hours to confirm the account status.
Herrin Quick Pay: What You Need Before Starting
Account number with dashes
The Quick Pay page asks for the account number and says to include all dashes. Example format shown by the portal: 01-010101-01.
Last payment amount
Quick Pay also asks for the last payment amount, so keep your current bill or previous payment receipt nearby before starting.
No login necessary
Quick Pay is useful when you just need to find and pay a bill. For account management, use Sign In/Register instead.
Herrin Water Department Phone, Hours, Email and Address
Water billing phone
618-942-3177
Use for payment questions, online portal issues, billing help and water account questions.
Water email
herrinwater@cityofherrin.com
Use for non-urgent questions. Include account details only when safe and appropriate.
Office location
300 N Park Ave
Herrin, IL 62948. The water office is located inside Herrin City Hall.
Office hours
Monday–Friday
8:00 a.m.–4:00 p.m. Closed on listed City Hall holidays.
Herrin Water Bill Due Date, Shutoff Risk and Reconnect Rule
| Situation | Official local rule | What to do |
|---|---|---|
| Normal monthly bill | All Herrin water bills are due on the 20th of each month. | Pay before the 20th if possible. Use the portal or contact the office if the bill looks wrong. |
| Previous balance | Any previous balance before the present due date must be paid in full by the 1st of the month to avoid disconnection. | Pay the old balance first if you are trying to protect service. Call 618-942-3177 if timing is close. |
| Disconnected service | Herrin lists a $50 reconnect fee. The past-due portion must also be paid before reconnection. | Do not rely only on online payment. Confirm reconnection requirements with the water office. |
| Payment close to cutoff | Online receipt may not answer account-specific timing questions. | Save confirmation and call the office during 8 a.m.–4 p.m. hours. |
Herrin Water Fees, Deposits and Tap Charges
| Fee or charge | Listed amount | Who should care |
|---|---|---|
| Security deposit | Single dwelling: $100 | New residential customers starting water service. |
| Multi-unit security deposit | $100 per unit | Landlords, multi-unit properties and property managers. |
| Reconnect fee | $50 | Customers whose water is disconnected for non-payment. |
| Water tap inside city limits | 3/4 inch: $1,000; 1 inch: $1,400 | Builders, new connections and property-development planning. |
| Water tap outside city limits | 3/4 inch: $1,800; 1 inch: $2,400 | Outside-city-limit properties considering connection. |
| Sewer tap inside city limits | $200 | Properties needing a sewer tap. Herrin notes sewer taps must be completed by a licensed plumber. |
How to Start or Connect Herrin Water Service
Call for Certificate of Occupancy appointment
Herrin’s Public Works/Water Department page says to call 618-942-3175 for an appointment to receive a Certificate of Occupancy.
Bring the required items
Bring Certificate of Occupancy, photo ID, and the $100 security deposit to the Water Office at 300 N Park Ave inside Herrin City Hall.
Do this before move-in day
Renters, buyers and landlords should call early. Same-day service planning can fail if the office needs documents, appointment time or occupancy confirmation.
Why Trash Collection May Appear on a Herrin Water Bill
Herrin’s Public Works page lists garbage collection information with the water department details, which matters because the charge can appear on the water bill.
Monthly charge
Herrin lists a $19.75 per month garbage collection charge added to the water bill.
Put trash out by 7 a.m.
Trash collection begins at 7 a.m. Trash may be placed out no earlier than the afternoon before the scheduled collection day.
Not everything is eligible
City pickup is for household garbage with a 10-bag limit. Yard waste and many hazardous or construction items are not eligible.
Herrin Water Quality Report and Drinking Water Questions
System name
The annual report identifies Herrin as water system IL1990400.
Water source
The report states Herrin uses purchased surface water.
Report contact
The report lists Cody Ward with phone 618-988-8938 for more information about the water quality report.
Herrin Water Bill Tips That Save Time
Pay old balance first near the 1st
If the account has a previous balance, do not only pay the newest charge and assume service is safe. The disconnection warning focuses on previous balances being paid in full by the first of the month.
Quick Pay is not best for every problem
Quick Pay is useful for a simple payment, but sign in/register is better if you need account details, multiple accounts, multi-bill pay or e-Billing.
Call before visiting during holiday weeks
City Hall has several listed holiday closures. If you need reconnect, new service or Certificate of Occupancy steps, call before driving.
Renters should check responsibility
Before paying, confirm whether the account is in the tenant, landlord or property manager’s name. Keep written proof of payments tied to a rental account.
Herrin Water Payment Problems: Quick Fix Table
| Problem | Likely reason | Best next step |
|---|---|---|
| Quick Pay cannot find account | Account number may be missing dashes or the last payment amount may not match. | Use the bill exactly as printed. If still not found, call 618-942-3177. |
| Paid after the 20th | Payment may be late or a previous balance may remain. | Check whether any old balance remains before the 1st. |
| Water disconnected | Past-due amount and reconnect fee may be required. | Call the water office. Plan for past-due portion plus $50 reconnect fee. |
| New service not ready | Certificate of Occupancy or deposit step may not be complete. | Call 618-942-3175 for the appointment process before move-in. |
| Total bill seems higher than usage | Garbage charge, fees, deposit, reconnect charge or other account items may be included. | Review line items and call billing if unclear. |
Herrin Water Department Map and Visit Planning
Use the map for general location planning. Before visiting, confirm office hours and whether your issue can be handled by phone or online.
Best map search
Search “300 N Park Ave, Herrin, IL 62948” or “Herrin City Hall.”
Bring before visiting
Bill, account number, service address, photo ID, payment method and any notice or receipt.
For new service
Bring Certificate of Occupancy, photo ID and $100 security deposit when instructed by the office.
Official Herrin Water Department Links Used in This Guide
Herrin Water Department FAQs
Where do I pay my Herrin IL water bill online?
Use the official City of Herrin Water Payments portal at municipalonlinepayments.com/herrinil/utilities.
Does Herrin have Quick Pay for water bills?
Yes. The Quick Pay page lets you find a bill without login. It asks for the account number with all dashes and the last payment amount.
What is the Herrin Water Department phone number?
Call 618-942-3177 for water billing questions, online payment questions, account help and urgent payment concerns.
What are Herrin Water Department office hours?
The water office hours are Monday through Friday from 8:00 a.m. to 4:00 p.m., with listed City Hall holiday closures.
Where is the Herrin Water Department office?
The water office is at 300 N Park Ave, Herrin, IL 62948, located inside Herrin City Hall.
When are Herrin water bills due?
Herrin states that all water bills are due on the 20th of each month.
When can Herrin water service be disconnected?
The payment portal warns that any previous balance before the present due date must be paid in full by the first of the month to avoid disconnection.
What is the Herrin water reconnect fee?
Herrin lists a $50 reconnect fee. If water is disconnected, the past-due portion must also be paid before reconnection.
How do I start Herrin water service?
Call 618-942-3175 for a Certificate of Occupancy appointment. Bring the Certificate of Occupancy, photo ID and $100 security deposit to the Water Office at 300 N Park Ave when instructed.
Why is garbage collection on my Herrin water bill?
Herrin lists a $19.75 monthly garbage collection charge added to the water bill. Check your bill line items if your total is higher than expected.
What water source does Herrin use?
The annual drinking water report states that Herrin uses purchased surface water. The report identifies the system as IL1990400.
Does this page collect Herrin water bill payments?
No. This is an independent informational guide. Use the official Herrin payment portal or City of Herrin contacts for live balances, payments, due dates, shutoff status and account-specific help.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.