Weirton Utility Bill & Service Help
Need to pay a Weirton utility bill, use the online payment portal, call for billing, connect water service, stop service, check water rates, understand penalties, or report an after-hours water leak? Start with the task box below.
This guide is for City of Weirton utility and water customers. The bill may include water, sewer and rubbish/refuse items, so always match the service location and account number exactly before paying.
What Do You Need to Do?
Use the City of Weirton online payment portal with bank account details, 5-digit account number and exact service location.
Open portalCall 304-797-8500, ext. 1017 or 1018, for credit card payment by phone or billing help.
Phone detailsSubmit water-service paperwork, photo ID, renter lease/rent receipt if applicable, and $75 total deposit/connection fee.
Connection checklistAfter-hours water leak: 304-797-8566. After-hours sewer: 304-797-8550.
Emergency rulesQuick Answer for Weirton Water Customers
Pay online: Use the City’s official Weirton utility payment portal or start from the official Utility Bill Payment Options page. Online payment uses bank account details, your 5-digit City of Weirton account number and the service location exactly as shown on the bill.
Billing help: Call 304-797-8500. For phone credit-card payment, use ext. 1017 or 1018. The Municipal Building payment window is listed as 8 a.m.–4 p.m., Monday–Friday, excluding holidays.
Emergency: After-hours emergency water leaks: 304-797-8566. After-hours emergency sewer: 304-797-8550.
Online, mail, phone, window or drop box
Weirton lists multiple payment methods. Choose based on urgency.
Account number needs leading zeros
Less than 5 digits? Enter leading zeros, such as 01234.
Penalties after 20 days
Bills are due upon receipt; penalties post on day 21.
$75 total
$50 water meter deposit plus $25 connection/processing fee.
How to Pay a City of Weirton Utility Bill Online
Start from an official City page
Open the official Utility Bill Payment Options page or the City-listed online payment portal. This reduces the chance of entering bank information on a third-party bill site.
Have bank and bill details ready
The City’s online payment instructions ask for bank routing number, bank account number, City of Weirton 5-digit account number and service location.
Enter account number correctly
If the account number has fewer than five digits, use leading zeros. Example: account 1234 should be entered as 01234.
Type service location exactly
The City says to enter the service location exactly as it appears on the bill, in all capital letters. Do not abbreviate or “fix” the address.
Know what online payment cannot do
The online service can pay only up to the balance shown on the last statement. It cannot pay current penalty/reconnection fees, connection fees or deposits.
Weirton Utility Bill Payment Options
| Payment method | Official detail | Best for | Important tip |
|---|---|---|---|
| Online payment | City-listed portal accepts payment using bank account information. | Standard bill payment when balance is not urgent or complicated. | Use 5-digit account number and service location exactly as shown on bill. |
| Phone payment | Credit card payments by phone: 304-797-8500, ext. 1017 or 1018. | Customers who want help or cannot use online payment. | Use phone if the bill has penalties, reconnection or deposit-related questions. |
| Payment window | Municipal Building window open 8 a.m.–4 p.m., Monday–Friday, excluding holidays. | Cash, check, credit card and money order payments. | Use in person for connection/reconnection paperwork and fees. |
| Utility bill is delivered with a return envelope for mail payments. | Non-urgent routine payments. | Do not mail if service is close to termination or already delinquent. | |
| Drop box | Vehicle-accessible utility bill drop box behind Municipal Building between Millsop Community Center and Municipal Building. | After-hours local payment drop-off. | Use account details and avoid relying on drop box for same-day urgent service status. |
| Paperless / SmartBill | Customers can view/print bills online and go paperless through the SmartBill Weirton site. | Customers who want online bill viewing and less paper mail. | Register directly from the City’s payment options page. |
Weirton Water Billing Phone, Address and Office Hours
Finance / billing
304-797-8500
Use for utility billing questions and general Finance Office routing.
Pay by phone
304-797-8500 ext. 1017 or 1018
Use for credit card payment over the phone.
Municipal Building
200 Municipal Plaza
Weirton, WV 26062.
Delinquent inquiries
304-797-8580
Use for delinquent-account questions listed by Weirton Utilities.
| Need | Contact / place | When to use it |
|---|---|---|
| Billing question | 304-797-8500 | Payment, statement, account number, customer charge, balance question. |
| Phone payment | 304-797-8500 ext. 1017 or 1018 | Credit-card payment by phone. |
| Connect/reconnect paperwork | 200 Municipal Plaza, Weirton WV 26062 | Application, photo ID, lease/rent receipt, deposit and connection fee. |
| Water emergency | 304-797-8566 | After-hours emergency water leaks. |
| Sewer emergency | 304-797-8550 | After-hours emergency sewer issue. |
| Weirton Utilities office | 125 East Belleview Drive, Weirton WV / 304-740-5020 | Water Board / Sanitary Board utility office contact, Monday–Friday 8 a.m.–4 p.m. |
Online Payment Rules That Prevent Failed or Wrong Payments
Use leading zeros
For account numbers under 5 digits, add leading zeros. Example: 1234 becomes 01234.
Service location must match
Enter the service location exactly as printed on the bill and in all capital letters.
Statement balance limit
The online system pays only up to the balance shown on your last statement.
Connect, Reconnect or Disconnect Weirton Water Service
Connect / reconnect
Complete and sign the Application for Water Service contract and provide photo identification.
Renters / leases
Renting or leasing customers must provide a copy of the current lease or rent receipt.
Deposit and fee
$50 water meter deposit plus $25 water connection/processing fee, for $75 total.
| Service action | Official detail | Practical tip |
|---|---|---|
| Connect or reconnect | Customers can complete paperwork at the Municipal Building utilities cashier window or send required items by email, fax or postal mail. | If move-in is close, call ext. 1017 or 1018 before mailing documents. |
| Payment for connection | $50 deposit and $25 connection/processing fee are due with completed paperwork. | Online bill pay cannot pay connection fees or deposits. |
| Returning customer | Returning customers must pay delinquent account balances in full before new service. | Ask Finance whether any old balance is blocking service. |
| Scheduling | Connects are scheduled first-come, first-served for the next business day or later. | Do not expect same-day service if paperwork or payment is incomplete. |
| Disconnect | Customer of record must sign the discontinuance form and provide photo ID. | Charges continue until water service is terminated properly; final meter reading still creates a final bill. |
| Submit documents | Email: webmaster@cityofweirton.com; Fax: 304-740-2043; Mail: City of Weirton Water Department, 200 Municipal Plaza, Weirton WV 26062. | Keep copies of every submitted document and payment proof. |
Late Weirton Utility Bill: Penalty and Shutoff Timeline
Official timeline: Utility bills are due upon receipt. Customers have 20 days to pay before penalties post. On the 21st day, penalties post for water and sewer amounts, and delinquency letters are generated and mailed. Customers then have 10 days from the delinquency letter date to pay. On the 11th day after the letter date, water service is terminated.
Day 1–20
Pay as soon as possible. If using mail or drop box, allow processing time.
Day 21
Penalty posts for water/sewer and delinquency letter is generated.
After letter window
Service termination happens on the 11th day after the delinquency letter date if unpaid.
Weirton Water Rates and Minimum Bill Details
The official Water Rates page lists monthly rates. Check the City page before major budgeting decisions because rates can change.
Water usage rate
$9.00 per 1,000 gallons.
Customer charge
$11.00 customer charge.
Non-metered minimum
$51.50 minimum bill for non-metered accounts.
| Meter size | Minimum bill metered | Who should notice this |
|---|---|---|
| 5/8 inch | $20.00 | Many small residential meters. |
| 3/4 inch | $30.00 | Some residential/small commercial services. |
| 1 inch | $50.00 | Larger service needs. |
| 1.5 inch | $100.00 | Commercial or larger-flow accounts. |
| 2 inch | $160.00 | Larger commercial/multifamily accounts. |
| 3 inch | $300.00 | High-capacity accounts. |
| 4 inch | $500.00 | High-capacity accounts. |
| 6 inch | $1,000.00 | Industrial or large commercial accounts. |
| 8 inch | $1,600.00 | Industrial or large service accounts. |
| 10 inch | $2,240.00 | Very large service accounts. |
Water Leak, Sewer Emergency or After-Hours Problem
| Problem | Call | What to say |
|---|---|---|
| After-hours emergency water leak | 304-797-8566 | Exact address, nearest cross street, visible leak, road/property impact, and callback number. |
| After-hours sewer emergency | 304-797-8550 | Backup, manhole issue, sewer odor, inside/outside location, exact address and callback number. |
| Billing or account issue | 304-797-8500 ext. 1017 or 1018 | Account number, service location, balance, payment method and due/letter date. |
| Delinquent inquiry | 304-797-8580 | Use when the account has a delinquency notice or service-status concern. |
| Water Board / Sanitary Board office | 304-740-5020 | General Weirton Utilities contact, office at 125 East Belleview Drive. |
Paperless Billing, SmartBill and Utility Notifications
Go paperless
The City says customers can view and print utility bills online and choose paperless billing through SmartBill Weirton.
Email notifications
Weirton Utilities offers an email notification system for Water Board / Sanitary Board posted notifications.
Save records
Paperless is useful, but still save payment receipts and PDF copies when the account is disputed or delinquent.
Practical Weirton Utility Tips Most Posts Miss
Do not use online payment for reconnect fees
The online instructions say current penalties, reconnection fees, connection fees and deposits cannot be paid online. Call or visit if service status is urgent.
Type the service location exactly
Weirton’s online instructions specifically require the service location exactly as printed on the bill, in all capital letters.
Renters need proof before service
If you rent or lease, have the current lease or rent receipt ready before trying to connect or reconnect water service.
Final bill continues until proper termination
When moving out, charges continue until the customer of record completes the discontinuance process and service is terminated.
Drop box is convenient, not instant
Use the vehicle-accessible drop box for non-urgent payments. For late notices or termination risk, phone/in-person confirmation is safer.
Water Board is not just a billing counter
The Weirton Area Water Board was established in 1955 and is connected to system governance; routine bill payment still runs through utility billing/Finance contacts.
Weirton Water Billing Map and Visit Planning
Use this map for the Municipal Building payment window and utility cashier route. Confirm holiday closures before visiting.
Municipal Building
200 Municipal Plaza, Weirton, WV 26062. Use for payment window and utility cashier paperwork.
Weirton Utilities office
125 East Belleview Drive, Weirton, WV. Listed Monday–Friday, 8 a.m.–4 p.m.
Drop box
Rear parking lot of Municipal Building between Millsop Community Center and Municipal Building.
Official Weirton Water and Utility Links
Weirton Water Department Bill Pay FAQs
How do I pay my Weirton utility bill online?
Use the official City of Weirton utility payment portal or start from the City’s Utility Bill Payment Options page. Have your bank routing number, bank account number, City of Weirton 5-digit account number and exact service location ready.
What phone number do I call to pay a Weirton utility bill?
Call 304-797-8500 and use extension 1017 or 1018 for credit card payment by phone or utility billing help.
Where is the Weirton utility payment window?
The payment window is in the Municipal Building at 200 Municipal Plaza, Weirton, WV 26062. The City lists payment window hours as 8 a.m.–4 p.m., Monday–Friday, excluding holidays.
Can I pay reconnection fees or deposits online?
No. The City’s online payment instructions say you cannot pay current penalty or re-connection fees, connection fees, or deposits through the online payment service.
What do I need to connect or reconnect water service in Weirton?
You need an Application for Water Service contract, photo identification, and if renting or leasing, a current lease or rent receipt. A $50 water meter deposit plus $25 connection/processing fee is due, for $75 total.
How long does Weirton water connection take?
The City says connects are scheduled first-come, first-served for the next business day or later. Complete paperwork and payment early to avoid move-in delays.
What happens if my Weirton utility bill is late?
Utility bills are due upon receipt. Customers have 20 days to pay before penalties post. On the 21st day, penalties post and delinquency letters are generated. Water service is terminated on the 11th day after the delinquency letter date if unpaid.
What is the Weirton after-hours water leak number?
For after-hours emergency water leaks, call 304-797-8566. For after-hours emergency sewer issues, call 304-797-8550.
What are the current Weirton water rates?
The official Water Rates page lists $9.00 per 1,000 gallons, an $11.00 customer charge, and a $51.50 minimum bill for non-metered accounts, plus meter-size minimums for metered accounts.
Where is the Weirton utility drop box?
The City lists a vehicle-accessible utility bill drop box in the rear parking lot of the Municipal Building between Millsop Community Center and the Municipal Building.
Is WaterBillsPay.org the official City of Weirton website?
No. This is an independent guide. Use the official City of Weirton and Weirton Utilities links for live payment, rates, account status, service connection and emergency reporting.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.