Pay or Fix a Taylorville Water Bill
Need to pay a Taylorville water bill, use ePAY, start service at City Hall, avoid the 10% penalty, understand the 8 a.m. restoration-fee rule, set up no-fee bank draft, check 2026 water rates, request a leak review, or call the right office? This guide gives the official route first and turns the small-print rules into practical steps.
Start Here: Pick the Exact Taylorville Water Task
Use the City’s ePAY route. One-time payment is available without creating an account.
Open ePAYFor bill amount, penalty, drop box, bank draft, leak adjustment or service setup, call 217-824-2919.
Billing officeApply in person at the Water Collection Department. Bring ID, service fee and lease/rental agreement if renting.
Start service rulesThe office monitors meters for leaks and can run a meter profile. Toilet flapper leaks are a common cause.
Leak guidanceHow to Pay a Taylorville Water Bill Online
The City of Taylorville links online water payments through ePAY / Illinois: City of Taylorville. Start from Taylorville.net or the official Water Collection Office page if you are not sure you are on the right payment page.
Open the official City payment route
Start from the City’s Water Collection Office page or the direct Illinois: City of Taylorville ePAY login.
Choose one-time payment or login
The payment portal offers One-Time Payment without creating an account. If you pay often, creating an account may make future payments easier.
Confirm the account before submitting
Use the account details from your latest bill. If you are paying close to a penalty/restoration deadline, call 217-824-2919 before relying only on the online receipt.
Review the ePAY fee
The City says debit or credit card payments through ePAY have a fee of 2.3% of the payment, with a $1.00 minimum.
Save proof
Save the confirmation number, payment date, amount, account number, card/bank record and screenshot until the Water Collection Office account reflects the payment.
ePAY Details: One-Time Payment, Login and Fees
One-Time Payment
The official ePAY portal says customers can make a one-time payment without creating an account.
Login / create account
The portal also offers username login and account creation for repeat users.
Card fee
The City’s Water Collection Office states the ePAY card fee is 2.3% of the payment with a $1.00 minimum.
Taylorville Water Bill Payment Options Compared
| Payment option | Official detail | Best for | Do not miss this |
|---|---|---|---|
| Online ePAY | Available 24 hours at Taylorville.net using the ePAY icon / Illinois: City of Taylorville portal. | Fast card payment and one-time online payment. | Fee is 2.3% with $1 minimum. |
| Debit / credit at office | Card payments are accepted at the Water Collection Office during business hours. | Customers who want in-person help while paying by card. | Ask whether the same ePAY fee applies before paying. |
| Bank draft | Checking or savings draft on the due date of the 15th, with no additional fee. | Customers who want automatic monthly payment and no ePAY fee. | Complete the Bank Draft Form and return it to the Water Collection Office. |
| Drop box | Two 24-hour drop boxes: east-door vestibule and alley behind the Municipal Building at 115 North Main. | After-hours check/money-order drop-off. | Not best when you are near the 8 a.m. restoration-fee timing unless the office confirms posting. |
| In person | Water Collection Office, 115 North Main, Suite 4, Taylorville, IL 62568. | New service, late account, restoration-fee questions, leak review and in-person account help. | Office hours are Monday–Friday, 8:00 a.m.–4:30 p.m., excluding holidays. |
| Mail / paper check | Use the billing office address and include account information. | Non-urgent payments. | Mail early. The 15th due date and 8 a.m. next-business-day penalty rule still matter. |
Taylorville Water Bill Phone Number, Office and Email
Water Billing Office
217-824-2919
Use for bill questions, payments, penalties, bank draft, leak review, service setup and account help.
Water Collection Office
115 North Main, Suite 4
Taylorville, IL 62568
Office hours: Monday–Friday, 8:00 a.m.–4:30 p.m.
Water Department
217-287-1441
Water Department address: 2021 Lincoln Trail, Taylorville, IL 62568.
Billing email
waterofficemanager@taylorville.net
Use for water bill questions when email is appropriate.
City Hall / City Clerk
217-824-2101
City Hall reference: 115 North Main, Taylorville, IL 62568.
Street & Sewer Department
217-824-2559
Use for sewer/street field issues. Office: 205 North Cherokee Street.
Water Superintendent email
watersupt@ctitech.com
Use for Water Department matters, not routine bill payment unless directed.
No-Fee Bank Draft for Taylorville Water Bills
Official no-fee option: Taylorville says customers may pay from a checking or savings account by bank draft at no additional fee on the due date of the 15th each month. A bill is still mailed or emailed and will show “PAID BY DRAFT.”
Complete the form
Use the official Bank Draft Form and return it to the Water Collection Office.
Draft date
The draft is tied to the 15th monthly due date.
Confirm first cycle
Keep paying manually until the office or bill confirms the bank draft is active.
Start Water / Sewer Service in Taylorville
Official start-service rule: Customers must come in person to the Water Collection Department at Taylorville City Hall, 115 N. Main St. Bring photo ID, Social Security number, activation fee and lease/rental agreement if renting.
| Service requirement | Official detail | Practical customer tip |
|---|---|---|
| Apply in person | Must come in person to the Water Collection Department. | Do not wait until move-in day if you need water active immediately. |
| Location | Taylorville City Hall, 115 N. Main St., Taylorville, IL 62568. | Use Suite 4 / Water Collection Office for billing/service setup. |
| Identity documents | Driver’s license or photo ID and Social Security number. | Bring physical ID and any required account holder information. |
| Rental property | Lease or rental agreement is required if renting property. | The name on the lease should match the customer applying for service. |
| Activation fee | $30 inside city limits; $60 outside city limits. | Ask the office if your address is inside or outside City corporate limits. |
| Outside-city property without annexation agreement | Property owner must complete annexation agreement and pay $200 recording fee. | Confirm this before purchase/lease if the property is outside corporate limits. |
| Landlord account switching | Landlords are charged the customer service fee one time, and water may be switched in and out of the landlord’s name by notifying the office. | Landlords should notify the Water Collection Office quickly when tenants change. |
Due Date, 10% Penalty and Restoration-Fee Timing
Due date
All water bills are due on the 15th of the month following the month billed.
Penalty
A 10% penalty applies to amounts not paid on time. The City page says penalty applies after 8:00 a.m. the following business day.
Disconnection risk
City code says delinquent customers are subject to termination/disconnection on or after the 14th day of the same month after each due date.
Restoration fee
$50 inside city limits and $85 outside city limits / nonresidents.
2026 Taylorville Water Rates and Lake Restoration Charge
Taylorville’s current city code lists monthly 2026 water rates. Your exact bill can also include sewer, lake restoration and, for some customers, Christian County Water Reclamation District charges collected through the City’s billing system.
Inside city nonindustrial
First 1,500 gallons or less: $20.00 minimum. Over 1,500 gallons: $9.00 per 1,000 gallons or part thereof.
Outside city nonindustrial
First 1,500 gallons or less: $40.00 minimum. Over 1,500 gallons: $18.00 per 1,000 gallons or part thereof.
Industrial rate checkpoint
2026 flat industrial rates are listed as $3.30 per 1,000 gallons inside city and $3.70 per 1,000 gallons outside city.
| Rate / fee item | Current official detail | Why users care |
|---|---|---|
| Inside city minimum | $20.00 for first 1,500 gallons or less | Low-use customers still see a minimum charge. |
| Inside city usage | $9.00 per 1,000 gallons or part thereof over 1,500 gallons | Leaks and outdoor use can quickly raise the usage line. |
| Outside city minimum | $40.00 for first 1,500 gallons or less | Outside-city bills can look higher even with similar use. |
| Outside city usage | $18.00 per 1,000 gallons or part thereof over 1,500 gallons | Outside-city usage rate is double the inside-city nonindustrial rate. |
| Bulk water | $1.25 per 100 gallons or part thereof | Applies to bulk sale from treatment plant or hydrants under code rules. |
| Lake Restoration Fund charge | $0.0005 per gallon from Jan. 1, 2025 until Jan. 1, 2029, capped at $200/month for users over 400,000 gallons/month | Explains the lake restoration line/charge on water-related billing. |
| Future increases | Code states nonindustrial rates increase 4% on Jan. 1, 2027 and each Jan. 1 thereafter unless City Council directs otherwise | Useful for future-proofing 2027+ bill expectations. |
High Taylorville Water Bill: Leak Check and Adjustment Route
Toilet leak check
The City says the most common household leak cause is toilet plumbing. Put dye in the toilet tank, wait about an hour, then check whether color appears in the bowl.
Meter profile
The Water Collection Office can run a profile on most meters to identify water consumption history and help verify whether a leak was resolved.
Office outreach
The office says it reaches out to customers for abnormal high or low water consumption during the monthly reading period.
| What changed | Likely reason | What to prepare before calling |
|---|---|---|
| Usage increased suddenly | Toilet leak, flapper/overflow issue, outdoor hose, softener cycle, water heater, irrigation, pool fill or service-line leak. | Current bill, prior bills, account number, repair date, photos and plumber/parts receipt if available. |
| Total rose but usage did not | Penalty, restoration fee, lake restoration line, ePAY fee, sewer/CCWRD billing, final-bill item or inside/outside city rate class. | Highlight each line item before calling the Water Billing Office. |
| Meter flagged a leak | City defines a leak as at least one 24-hour period without zero flow. | Ask whether a profile can be run and what repair proof is needed. |
| Leak was fixed | The City says customers are allowed a one-time bill adjustment to water consumption based on normal 6-month average after repairs are made and verified. | Call 217-824-2919 and ask what the office needs to document the repair and adjustment. |
Service Line, Sewer and Meter Rules Customers Should Know
Street & Sewer Department
Street & Sewer is listed at 205 North Cherokee Street, phone 217-824-2559, with office hours Monday–Friday, 7 a.m.–4 p.m. and closed 12–1 p.m.
Sewer work
The department repairs, cleans and installs sanitary and storm sewer lines, televises sewer lines and uses the Vactor machine to clear main lines and culverts.
No resale / shared service
City code prohibits resale/distribution of City water to other homes or trailers except in emergency, and each house/mobile home/trailer must be individually metered.
Water Quality, Source Water and Lead Service Line Help
Water sources
Taylorville uses both surface water from Lake Taylorville and well water from the Macon-Christian strip aquifer.
Treatment plant
The City operates a 4-million-gallon-per-day treatment facility and says it provides water to nearly 18,000 residents in Taylorville and surrounding communities.
Water quality report
Contact the Water Department at 217-287-1441 if you want a copy of the water quality report.
Local Taylorville Tips That Save Time
Do not wait until the 29th morning
The 8:00 a.m. restoration-fee timing matters even if service has not yet been physically interrupted. Call the office if your payment is close to that deadline.
Inside vs outside city changes the bill
Outside-city nonindustrial minimum and usage rates are double the inside-city nonindustrial rates in the 2026 code table.
Toilet leaks are the first check
The City specifically points to toilet flapper/overflow issues as the most common household leak source. Try the dye test before calling.
Use bank draft for no added payment fee
ePAY is convenient but adds a card fee. Bank draft from checking or savings is the no-additional-fee automatic route on the 15th.
Taylorville Water Collection Office Map and Visit Planning
Use this map for Taylorville City Hall / Water Collection Office at 115 North Main. Bring photo ID, account number, latest bill, payment proof, lease/rental agreement if renting, activation fee, and any repair proof if asking about a leak adjustment.
Water Collection Office
115 North Main, Suite 4, Taylorville, IL 62568.
Office hours
Monday–Friday, 8:00 a.m.–4:30 p.m., excluding holidays.
Drop boxes
One drop box is in the east-door vestibule and one is in the alley behind the Municipal Building at 115 North Main.
Official Taylorville Water Bill Links
Taylorville Water Bill FAQs
Where do I pay my Taylorville water bill online?
Start from the official Taylorville Water Collection Office page or use the Illinois: City of Taylorville ePAY portal. The portal allows one-time payment without creating an account.
What is the Taylorville water bill phone number?
For water bill questions, call the Water Billing Office at 217-824-2919. For Water Department questions, call 217-287-1441.
Where is the Taylorville Water Collection Office?
The Water Collection Office is at 115 North Main, Suite 4, Taylorville, IL 62568. Office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m., excluding holidays.
What is the ePAY fee for Taylorville water bills?
The City says the ePAY debit/credit card fee is 2.3% of the payment with a minimum fee of $1.00.
When is a Taylorville water bill due?
All bills are due on the 15th of the month. A 10% penalty applies to payments made after 8:00 a.m. the following business day.
What happens if I do not pay before the 29th?
The Water Collection Office says all accounts must be paid before 8:00 a.m. on the 29th of each month or the first business day following, or a restoration fee will be applied regardless of service interruption.
What are Taylorville restoration fees?
The official City page and code list restoration fees of $50 inside city limits and $85 outside city limits / nonresidents.
How do I start water or sewer service in Taylorville?
You must apply in person at the Water Collection Department at Taylorville City Hall, 115 N. Main St. Bring driver’s license or photo ID, Social Security number, activation fee and lease/rental agreement if renting.
What is the activation fee for new Taylorville water service?
The City lists a customer activation fee of $30 for inside-city addresses and $60 for outside-city addresses.
What are 2026 Taylorville residential water rates?
For inside-city nonindustrial customers, the first 1,500 gallons or less are $20.00, then $9.00 per 1,000 gallons or part thereof. For outside-city nonindustrial customers, the first 1,500 gallons or less are $40.00, then $18.00 per 1,000 gallons or part thereof.
Can I get a leak adjustment?
The Water Collection Office says if a leak is identified and repairs are made, a service technician can run a profile to verify the problem is resolved, and customers are allowed a one-time bill adjustment to water consumption based on their normal six-month average.
Is WaterBillsPay.org the official City of Taylorville website?
No. This is an independent informational guide. Use the official Taylorville.net, ePAY portal, Water Collection Office and City Code links for live balances, payments, rates, account status and service actions.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.