Taylorville Water Department, IL: Bill Pay, Phone and Address
Use official City of Taylorville Water Collection Office resources to pay your water, sewer and lake restoration bill online through ePAY, by bank draft, drop box or in person. This guide covers the official ePAY link, Water Billing Office phone number, address, hours, due dates, penalties, restoration fee timing, new service requirements, leak adjustment, Water Superintendent contact, map and FAQs.
If you are searching for taylorville water department, choose your exact need below. Most users want to pay online, make a one-time ePAY payment, call the Water Billing Office, visit the Water Collection Office, use 24-hour drop boxes, set up bank draft, start service, ask about due dates and penalties, or report a leak/high bill.
Choose one option. The official action card below updates for online payment, phone support, office visit, drop boxes, bank draft, service setup, due dates, restoration fee rules and leak adjustment help.
💳 Pay online — use the official Taylorville ePAY link
Use this for: paying your Taylorville water bill online through the official ePAY / Global Payments route linked from the City website.
Keep ready: your water account number and current bill details.
After payment: save confirmation number, date, amount and fee details.
Taylorville Water Department Quick Facts Before You Pay
The City of Taylorville Water Collection Office handles water billing and collections for more than 5,800 water customer accounts, including City water, sewer and lake restoration fees. It also bills and collects fees for Christian County Water Reclamation District customer accounts on a monthly basis.
The official Water Collection Office page lists 115 North Main, Suite 4, Taylorville, IL 62568, phone 217-824-2919, email waterofficemanager@taylorville.net, and hours Monday through Friday, 8:00 a.m. to 4:30 p.m. excluding holidays.
What This Taylorville Water Department Guide Covers
How to Pay Taylorville Water Bill Online
The safest online route is the official City of Taylorville ePAY link. The ePAY page is hosted through Global Payments / CollectorSolutions and shows options for one-time payment, login and account creation.
Before paying, keep your water bill ready. Confirm the account information, payment amount and processing fee before submitting.
Open the official ePAY portal
Go to the official Taylorville ePAY / Global Payments portal.
Choose one-time payment or login
Use one-time payment if you only need to pay today. Login or create an account if you want account access where available.
Enter bill details carefully
Use your water account details exactly as shown on the bill. Do not guess if the account number is unclear.
Review the ePAY fee
The Water Collection Office page says ePAY charges 2.3% of the payment with a minimum of $1.00.
Save confirmation
Save confirmation number, payment amount, fee amount and payment date until the payment posts.
Taylorville Water Bill One-Time ePAY Payment
The official ePAY portal shows a one-time payment option without creating an account. This is best when you only need to pay the current bill and already have your account details ready.
Before using one-time payment
- Keep your Taylorville water bill nearby.
- Confirm the account number and customer name.
- Review payment amount and ePAY fee before submitting.
- Save confirmation after payment.
- Call Water Billing if the account is overdue or near restoration fee timing.
Taylorville Water Billing Phone Number and Email
For water bill questions, payment posting, due dates, account setup, disconnection/restoration timing, leak adjustment questions or bank draft setup, contact the Water Collection Office.
Kellie Hamell
Marlin Brune
217-287-1441
Taylorville Water Collection Office Address and Hours
The Water Collection Office is located at 115 North Main, Suite 4, Taylorville, IL 62568. The official office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m., excluding holidays.
Water Collection Office
115 North Main, Suite 4
Taylorville, IL 62568.
Office Hours
Monday–Friday
8:00 a.m.–4:30 p.m.
Excluding holidays
Before visiting
- Bring your current water bill or account number.
- Bring payment method if paying at the office.
- Bring photo ID for new service setup.
- Bring lease or rental agreement if renting.
- Call first if your account is overdue or urgent.
Taylorville 24-Hour Water Bill Drop Boxes
The official Water Collection Office page says Taylorville has 24-hour drop boxes: one in the vestibule at the East door and one in the alley behind the Municipal Building at 115 North Main.
Vestibule at the East door.
Alley behind the Municipal Building at 115 North Main.
Non-urgent check/money order payments.
Call 217-824-2919 before relying on drop box.
Taylorville Water Bill Bank Draft Payment
The official Water Collection Office page says customers may pay from their bank by draft from a checking or savings account at no additional fee on the due date of the 15th of each month.
The page says customers should complete the Bank Draft Form and return it to the Water Collection Office. A bill will still be mailed or emailed and will show “PAID BY DRAFT.”
Open the official Bank Draft Form
Use the official Taylorville Bank Draft Form.
Complete the form carefully
Use your correct account details and banking information.
Return it to Water Collection Office
Submit the completed form to the Water Collection Office as instructed by the City.
Monitor the first draft
Check that the first draft happens correctly on the 15th and that your bill shows paid by draft.
Start Taylorville Water and Sewer Service
The official Water Department page says customers must come in person to the Water Collection Department to apply for water/sewer service. The Water Collection Office page says customers wishing to start service need a lease or rental agreement if renting, a customer service fee, and photo ID.
New service requirements listed by the City
- Come in person to the Water Collection Department.
- Bring driver’s license or photo ID.
- Provide Social Security number as listed by City page.
- Bring lease or rental agreement if renting.
- Pay customer activation/service fee at time of application.
- Sign the application.
| Service setup item | Official detail |
|---|---|
| Inside city customer activation/service fee | $30 |
| Outside city customer activation/service fee | $60 |
| If outside corporate limits and no annexation agreement on file | Property owner must complete annexation agreement and pay $200 recording fee. |
| Where to apply | Water Collection Office, 115 North Main, Suite 4, Taylorville, IL 62568. |
Taylorville Water Bill Due Date and Penalty Rules
The official Water Collection Office page says all bills are due on the 15th of the month. It says a 10% penalty is applied on payments made after 8:00 a.m. the following business day.
15th of each month.
10% after 8:00 a.m. the following business day.
Due date of the 15th of each month.
Call Water Billing at 217-824-2919.
Taylorville Restoration Fee Timing and Cutoff Rules
The official Water Collection Office page says all accounts must be paid before 8:00 a.m. on the 29th of each month or the first business day following, or a restoration fee will be applied, regardless of service interruption.
The same page lists restoration fees as $50 inside city limits and $85 outside city limits, as set by City Council effective 1/1/2026 under the referenced City Code section.
| Rule | Official detail |
|---|---|
| Account payment cutoff | Before 8:00 a.m. on the 29th or first business day following. |
| Inside city restoration fee | $50 |
| Outside city restoration fee | $85 |
| Applies even if service interruption does not happen? | Official page says fee applies regardless of service interruption. |
Taylorville Leak Detection, High Water Bills and Bill Adjustment
The Water Collection Office page says the office proactively helps customers identify leaks. If a meter flags a leak when read, the office makes a phone call to the resident. The City defines a leak as at least one 24-hour period without zero flow.
The page also says a profile can be run on most meters to identify water consumption history, and the office reaches out for abnormally high or low water consumption during monthly reading.
City-recommended leak logic in simple words
- A common household leak cause is toilet plumbing.
- Put dye in the toilet tank.
- Wait about one hour.
- Check whether color appears in the bowl.
- If color appears, the toilet may be leaking.
- After repair, ask about a service tech profile to verify the problem is resolved.
Taylorville Water Department Contact and Water Quality Report
The official Water Department page lists Water Superintendent Marlin Brune at 2021 Lincoln Trail, Taylorville, IL 62568, phone 217-287-1441, and email watersupt@ctitech.com.
The City says Taylorville has provided treated drinking water since 1888 and operates a 4 million gallon per day treatment facility serving nearly 18,000 residents in Taylorville and surrounding communities.
Marlin Brune
2021 Lincoln Trail
Taylorville, IL 62568
Taylorville Water Collection Office Address, Map and Directions
The official Water Collection Office address is 115 North Main, Suite 4, Taylorville, IL 62568. Use this address for water billing, bill payment help, bank draft form submission and service setup questions.
City of Taylorville Water Collection Office
115 North Main, Suite 4, Taylorville, IL 62568. Call 217-824-2919 before visiting for urgent or account-specific matters.
Taylorville Water Department Phone Numbers, Address and Payment Details
Use this table when you need to pay, call, visit, start service, set bank draft, ask about due dates, handle restoration fee timing or get water department contact information.
| Need | Official detail | Best action |
|---|---|---|
| Online water bill payment | Taylorville ePAY portal | Use one-time payment or login/create account as available. |
| Water Billing Office phone | 217-824-2919 | Call for bill, payment, due date, service setup and leak adjustment questions. |
| Water Collection Office | 115 North Main, Suite 4, Taylorville, IL 62568 | Visit during office hours for billing and service setup help. |
| Office hours | Monday–Friday, 8:00 a.m.–4:30 p.m., excluding holidays | Use for phone/office visit planning. |
| Water Billing email | waterofficemanager@taylorville.net | Use for non-urgent water bill questions. |
| Water Superintendent | Marlin Brune, 217-287-1441 | Use for Water Department/treatment and water quality report questions. |
| Water Dept. address | 2021 Lincoln Trail, Taylorville, IL 62568 | Use for Water Department, not billing office visits. |
| Bank draft | Bank Draft Form | Complete and return to Water Collection Office. |
Official Taylorville Water Bill Links and Resources
Use these official resources first. They help avoid fake payment pages, outdated phone numbers, old addresses and third-party bill-pay confusion.
💳 Taylorville ePAY
Official online payment portal linked from the City Water Department page.
Open ePAY🧾 Water Collection Office
Official billing office page with phone, address, hours, due date and payment options.
Open Collection Office💧 Water Department
Official Water Department page with superintendent, treatment facility and service setup details.
Open Water Department🏦 Bank Draft Form
Official bank draft form for monthly draft payment setup.
Open Bank Draft Form📊 Water Rates Code
City Code page for water rates and related collection rules.
Open Water Rates Code☎️ Contact Directory
Official City contact directory with Water Superintendent and Water Billing Office contacts.
Open Contact PageFAQs About Taylorville Water Department Bill Pay
How do I pay my Taylorville water bill online?
Use the official Taylorville ePAY / Global Payments portal linked from the City Water Department page. The portal supports one-time payment, login and account creation options.
What is the Taylorville Water Billing Office phone number?
The official Water Billing Office phone number is 217-824-2919.
Where is the Taylorville Water Collection Office?
The Water Collection Office is at 115 North Main, Suite 4, Taylorville, IL 62568.
What are Taylorville Water Collection Office hours?
Office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m., excluding holidays.
When is Taylorville water bill due?
The official Water Collection Office page says all bills are due on the 15th of the month.
What is the late penalty for Taylorville water bill?
The official page says a 10% penalty is applied on payments made after 8:00 a.m. the following business day after the due date.
What are Taylorville restoration fees?
The official page lists restoration fees as $50 inside city limits and $85 outside city limits when accounts are not paid before 8:00 a.m. on the 29th or first business day following.
Can I set up Taylorville water bill bank draft?
Yes. The City offers bank draft from checking or savings account at no additional fee on the 15th of each month. Complete the official Bank Draft Form and return it to the Water Collection Office.
Who do I call for Taylorville water quality report?
The Water Department page says to contact the department at 217-287-1441 for a copy of the water quality report.
Is this the official City of Taylorville website?
No. This is an independent informational guide. Use the official City of Taylorville links in this article before entering payment or account details.
Best Way to Pay Taylorville Water Department Bill in 2026
The best normal payment route is the official Taylorville ePAY portal. You can also pay through 24-hour drop boxes, office payment during business hours, or no-fee monthly bank draft after submitting the official form.
For billing questions, due date concerns, service setup, leak adjustment or restoration fee timing, call the Water Billing Office at 217-824-2919 or visit 115 North Main, Suite 4 during Monday through Friday 8:00 a.m. to 4:30 p.m. hours. For Water Department/water quality report questions, call 217-287-1441.
Important Notice: This article is an independent informational guide and is not the City of Taylorville, Taylorville Water Department, Water Collection Office, ePAY, Global Payments, CollectorSolutions, or a payment processor. Payment links, phone numbers, office hours, fees, due dates, penalties, restoration fees, service setup rules and adjustment policies can change. Always verify urgent or official matters directly with the City of Taylorville Water Collection Office before acting.