Lake City Water Department, FL: Bill Pay, Phone and Address
Use official City of Lake City resources to pay your water, sewer, natural gas or utility bill online through InvoiceCloud, make a phone payment, set up recurring monthly payments, use bank draft, contact Utility Billing, visit the Customer Service lobby or drive-thru, and report utility billing problems safely.
If you are searching for lake city water department, choose the task closest to what you need. Most customers want to pay online, use the new InvoiceCloud system, pay by phone, call Utility Billing, use the lobby or drive-thru, ask about bank draft, report a billing issue, set up recurring payments, or avoid third-party bill payment confusion.
Choose one option. The card below will show the correct official route, phone number and practical warning.
💳 Pay online — use official Lake City InvoiceCloud payment option
Use this for: paying your City of Lake City utility bill through the official new online bill pay option.
Keep ready: your utility account number, service address and payment method.
After payment: save the confirmation number, payment date, amount and payment method.
Lake City Water Department Quick Facts Before You Pay
The City of Lake City Customer Service office is listed at 173 NW Hillsboro St., Lake City, FL 32055. The official customer service hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. for lobby and drive-thru service.
For Utility Billing, call 386-752-2031 and choose option 1. The city’s new payment system information says Lake City uses InvoiceCloud for online monthly utility bill payment, phone payment at 844-512-2481, recurring monthly payments, bank draft and more.
What This Lake City Water Department Guide Covers
How to Pay Lake City Water Bill Online
The safest route is to start from the official City of Lake City website and use the NEW! Online Bill Pay link. The city’s new payment systems page explains that InvoiceCloud is the newer option for monthly utility bill payment.
Do not use a random search-result bill payment page if the account is urgent. Start from LCFla.com or the official New Payment Systems page so the payment goes through the correct city-approved route.
Open the official city website
Go to LCFla.com and look for NEW! – Online Bill Pay.
Use the InvoiceCloud option
Open the official payment information from the city’s New Payment Systems page.
Enter account details carefully
Use your City of Lake City utility account number and service address from the latest bill.
Review the payment screen
Confirm the account, payment amount, processing method and any convenience fee before submitting.
Save confirmation
Keep the confirmation number, date, amount and payment method until the payment appears correctly on your account.
Lake City Water Bill Pay by Phone Number
The City of Lake City’s new payment systems page lists an automated phone payment option at 844-512-2481. This is separate from the general Utility Billing phone number.
Before calling the phone payment system
- Keep your City of Lake City utility account number ready.
- Have your service address ready for verification.
- Have your payment method ready.
- Listen carefully for any convenience fee or confirmation instructions.
- Write down the confirmation number.
- Call Utility Billing if the account is past due or the payment must post urgently.
Lake City Utility Billing Phone Number, Address and Hours
For billing questions, payment posting, account problems, utility theft reports or general utility billing support, call 386-752-2031 and choose option 1 for Utility Billing.
The Customer Service office is located at 173 NW Hillsboro St., Lake City, FL 32055. Lobby and drive-thru hours are Monday through Friday, 8:00 a.m. to 4:30 p.m..
386-752-2031
Choose option 1 for Utility Billing.
173 NW Hillsboro St.
Lake City, FL 32055
Monday–Friday
8:00 a.m.–4:30 p.m.
customer.service@lcfla.com
Fax: 386-719-5837
Keep Your Account Number Ready
For faster support, keep your account number, service address, bill amount and payment confirmation ready.
Faster supportDrive-Thru Is Payment Only
The official Customer Service page says the drive-thru is reserved for payments only.
Payment laneCity of Lake City Water Bill Payment Options Compared
Lake City utility customers can use the official online bill pay system, automated phone payment, recurring payment, bank draft, lobby payment, drive-thru payment and customer service support. Choose based on urgency and whether you need staff help.
| Payment option | Official route | Best for | Practical warning |
|---|---|---|---|
| Online payment | InvoiceCloud through LCFla.com | Monthly utility bill payment online. | Start from the city website, not third-party pages. |
| Phone payment | 844-512-2481 | Automated payment by phone. | Write down confirmation details. |
| Recurring payment | InvoiceCloud / new payment system | Monthly automatic payment setup. | Confirm setup before skipping manual payment. |
| Bank draft | New payment system option | Customers who prefer bank-based payment. | Check timing and confirmation with Utility Billing. |
| Lobby payment | 173 NW Hillsboro St. | Customers who need staff help. | Use Monday–Friday 8:00–4:30. |
| Drive-thru payment | Customer Service drive-thru | Payment-only visit. | Drive-thru is reserved for payments only. |
Lake City Lobby, Drive-Thru and Drop Box Payment Help
The City of Lake City Customer Service office provides lobby and drive-thru service at 173 NW Hillsboro St. from 8:00 a.m. to 4:30 p.m., Monday through Friday. The official page says the drive-thru is reserved for payments only.
Older official notices also referenced a drop box on the east side of City Hall for utility payments. Because payment operations can change, call Utility Billing at 386-752-2031 option 1 if you need current drop box instructions.
Before visiting or using a drop box
- Keep your account number or bill stub ready.
- Use the drive-thru only for payment.
- Call first if you need account changes, service questions or special help.
- Do not put cash in a drop box unless the city specifically says it is allowed.
- For urgent accounts, save proof and call Utility Billing after payment.
Bank Draft and Recurring Monthly Payments
The City of Lake City’s new payment system information says InvoiceCloud supports recurring monthly payments and bank draft. This can help customers avoid missed monthly utility bills.
Before setting up recurring payment
- Open the official online bill pay route from LCFla.com.
- Confirm whether you are setting up card payment, eCheck, bank draft or another recurring method.
- Check any convenience fee before authorizing.
- Save your enrollment confirmation.
- Keep paying manually until the recurring setup is confirmed active.
- Update payment details quickly if your card or bank account changes.
My City of Lake City Utilities Customer Portal and Mobile App
The city has announced a customer portal and mobile app called My City of Lake City Utilities. The official notice says customers can manage the account, pay bills, monitor usage and more through the customer portal and mobile app.
This is useful if you want to track usage, catch unusual billing changes early, and manage payments from your phone instead of waiting for paper mail.
Smart ways to use the portal
- Check monthly usage before the due date.
- Compare current usage with prior months.
- Look for sudden spikes that may indicate a leak or meter issue.
- Set up reminders or recurring payments if available.
- Save payment confirmations in one place.
- Use official app store links from the city page when downloading.
Billing Problem, Utility Theft or Account Issue
The City of Lake City Utilities page says customers can report a problem with a utility bill or report utility theft by phone, fax or email. For billing help, use 386-752-2031 option 1, fax 386-719-5837, or email customer.service@lcfla.com.
Gather proof
Keep your latest bill, previous bill, payment confirmation, meter reading photo if relevant, and account number ready.
Call Utility Billing
Call 386-752-2031 and choose option 1 for Utility Billing.
Email if written details are needed
Use customer.service@lcfla.com for non-urgent written billing questions or documentation.
Ask for next steps
Ask whether the account needs review, meter check, payment posting correction, service appointment or other action.
Lake City Water Utility Contacts and Service Issue Help
For normal billing and payment questions, call Utility Billing first. For technical water system contacts, the city’s contact page lists a Water Treatment Plant main number at 386-466-3350, Waste Water Treatment Plant at 386-758-5452, and Water Distribution & Collection at 386-758-5492.
The Utilities page also says that for natural gas or other utility emergencies, call 911. Use emergency services when there is immediate danger, gas odor, fire risk, major hazard or life-safety concern.
386-752-2031, option 1
Billing, payment and account support.
386-466-3350
Email: Water@lcfla.com
386-758-5452
Email: WasteWater@lcfla.com
386-758-5492
Email: DCAdmin@lcfla.com
Official Lake City Water Department Links and Billing Resources
Use these official resources first. They help avoid outdated payment systems, third-party bill processors, wrong Lake City utilities and unofficial payment pages.
🏛️ City of Lake City
Official city website with NEW Online Bill Pay link, departments and public notices.
Open City Website☎️ Customer Service
Official Customer Service page with billing phone, address, hours, lobby and drive-thru information.
Open Customer Service💳 New Payment Systems
Official page explaining InvoiceCloud, phone payment, recurring payments and bank draft.
Open Payment Info💧 Utilities
Official Utilities page with billing problem, theft report and emergency guidance.
Open Utilities Page📞 City Contact Directory
Official contact list for Utility Billing, Water Plant, Wastewater, Public Works and other departments.
Open Contact Directory📱 Customer Portal Notice
Official notice about My City of Lake City Utilities portal and mobile app.
Open Portal NoticeLake City Customer Service Office Map and Directions
The official Customer Service office is at 173 NW Hillsboro St., Lake City, FL 32055. Use this location for utility billing customer service, lobby payment and drive-thru payment reference. Call 386-752-2031 option 1 before visiting if your issue is account-specific.
City of Lake City Customer Service
Use this map for the 173 NW Hillsboro St. Customer Service location.
Lake City Water Phone, Address, Hours and Payment Details
Use this quick table when you need to pay, call, visit, report a billing problem, use the customer portal or contact water utility departments.
| Need | Official detail | Best action |
|---|---|---|
| Online utility bill pay | InvoiceCloud payment info | Use official NEW Online Bill Pay from LCFla.com. |
| Phone payment | 844-512-2481 | Use for automated payment by phone. |
| Utility Billing | 386-752-2031, option 1 | Use for billing, payment posting and account problems. |
| Customer Service address | 173 NW Hillsboro St., Lake City, FL 32055 | Use for lobby and drive-thru payment reference. |
| Lobby / drive-thru hours | Monday–Friday, 8:00 a.m.–4:30 p.m. | Visit during official service hours. |
| Billing email | customer.service@lcfla.com | Use for non-urgent written account questions. |
| Water Treatment Plant | 386-466-3350 | Use for water treatment contact only, not billing. |
| Utility emergency | Call 911 for natural gas or other utility emergencies | Use only for urgent emergency situations. |
FAQs About Lake City Water Department Bill Pay
How do I pay my Lake City, FL water bill online?
Start from the official City of Lake City website and use the NEW Online Bill Pay link. The city’s new payment systems page says Lake City uses InvoiceCloud for monthly utility bill payment.
What is the Lake City water bill pay phone number?
The automated phone payment number listed by the city’s new payment system page is 844-512-2481.
What is the Lake City Utility Billing phone number?
Call 386-752-2031 and choose option 1 for Utility Billing.
Where is the Lake City Customer Service office?
The office is listed at 173 NW Hillsboro St., Lake City, FL 32055.
What are Lake City Customer Service hours?
Customer Service lobby and drive-thru hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.
Can I pay my Lake City utility bill at the drive-thru?
Yes, the Customer Service page lists lobby and drive-thru service. It also says the drive-thru is reserved for payments only.
Does Lake City offer recurring payments or bank draft?
Yes. The city’s new payment systems page says InvoiceCloud supports recurring monthly payments, bank draft and more.
How do I report a Lake City utility bill problem?
Call 386-752-2031 option 1, fax 386-719-5837, or email customer.service@lcfla.com.
What should I do for a Lake City utility emergency?
The Utilities page says for natural gas or other utility emergencies, call 911. For routine billing questions, use Utility Billing instead.
Is this page the official City of Lake City website?
No. This is an independent informational guide. Use the official LCFla.com links in this article for payments, billing help and utility contacts.
Best Way to Pay Lake City Water Department Bill in 2026
The best official route is to start from LCFla.com and use the city’s NEW Online Bill Pay / InvoiceCloud option. For automated phone payment, call 844-512-2481.
For billing, account problems, payment posting questions or utility theft reports, call 386-752-2031 and choose option 1. For in-person payment help, visit 173 NW Hillsboro St., Lake City, FL 32055, Monday through Friday from 8:00 a.m. to 4:30 p.m..
Important Notice: This article is an independent informational guide and is not the City of Lake City, Lake City Customer Service, InvoiceCloud, a payment processor, emergency dispatcher or official utility service. Payment links, phone numbers, office hours, fees, bank draft rules, portal features, department contacts and utility policies can change. Always verify urgent or official matters directly with the City of Lake City before acting.