Grenada Water Bill & Service Help
Need to pay a City of Grenada water bill, open the correct Paymentus portal, call the Water Billing Office, report brown water, check a boil-water notice, or separate billing from water/sewer field-service issues? Start with the official City of Grenada payment and department links.
This guide is built for quick action: Water Fund Payment, phone payment, billing office, Water/Sewer Department, after-hours emergency number, past amnesty warning, high-bill leak checks, hydrant flushing guidance, water-quality report notes, and wrong-provider checks for GT&Y, Bogue Basin, Gore Springs and Grenada County systems.
Choose the Right Grenada Water Task
Use the City Pay Your Bill page, choose Water Payments, then confirm Paymentus says Water Fund Payment.
Open water portalThe City says payments may also be made by calling 1-833-202-4719.
Call phone paymentCall the Water Billing Office at 662-227-3400 for account, collection and payment questions.
Call billingCall Water/Sewer at 662-227-3415. Use 662-226-1211 after hours for utility failures.
Emergency contactsCity of Grenada Water Department Fast Facts
Official online route
Use the City’s Pay Your Bill page and choose Water Payments. The correct Paymentus page is labeled Water Fund Payment.
Billing office
662-227-3400. The Water Billing Office is responsible for billing and collection of water accounts.
Billing address
116 S. Main St.
Grenada, MS 38901. Use for water billing and collection questions.
After-hours utility failure
Call 662-226-1211 for after-hours emergency assistance involving water, power, sewer or other critical city emergencies.
How to Pay a City of Grenada Water Bill Online
Use this path for a normal City of Grenada water account. If the account is late, on a payment plan, or close to cutoff, call the Water Billing Office after paying.
Start from the official city page
Open the City of Grenada Pay Your Bill page and select Water Payments. This avoids tax, court, operating fund, golf-payment and third-party pages.
Confirm the Paymentus page says Water Fund Payment
The correct one-time water payment portal is labeled Water Fund Payment. If it says Tax Collector, Court Payments, Operating Fund or Golf Payments, back out and restart from the City page.
Enter the account number from your bill
Paymentus asks for the account number as shown on the bill, plus email and re-entered email so confirmation or payment-problem notices can be sent.
Save proof before closing the page
Keep the confirmation number, email receipt, payment amount, payment method, date and water account number.
Verify posting if service is at risk
If the account is late, near cutoff, disconnected, or in a payment plan, call 662-227-3400 after paying.
Grenada Water Bill Payment Options Compared
| Payment route | Official detail | Best for | Watch out |
|---|---|---|---|
| Online Water Payments | Official City Pay Your Bill page links to Paymentus Water Fund Payment. | Quick online payment with account number and email. | Make sure you choose Water Payments, not tax, court, operating fund or golf payments. |
| Phone payment | The City payment page says payments may be made by calling 1-833-202-4719. | Customers who prefer paying by phone. | Have the water bill and account number ready before calling. |
| Water Billing Office | 116 S. Main St.; phone 662-227-3400; fax 662-226-0561. | Billing, collection, account problems, payment-plan questions and in-person help. | Call before visiting if you need exact payment method, document or cutoff details. |
| Water/Sewer Department | 586 Bryant St.; phone 662-227-3415; email water@cityofgrenada.ms. | Water/sewer operations, field issues, system questions and service concerns. | Billing/collection questions should start with the Water Billing Office. |
| Main City phone | 662-226-8820; business hours Monday–Friday, 8:00 a.m.–5:00 p.m. | General routing when you do not know which department handles the issue. | For after-hours utility failures, use 662-226-1211. |
| After-hours emergency | The City lists 662-226-1211 for water, power, sewer and critical city emergency assistance. | No water, outage, main break, sewer issue or urgent utility failure outside normal hours. | Do not use a web form for active emergency conditions. |
Water Billing Office: Phone, Address and What It Handles
Billing address
116 S. Main St.
Grenada, MS 38901
Phone and fax
Phone: 662-227-3400
Fax: 662-226-0561
Email listed
angelica.mccormick@cityofgrenada.ms
Use for non-urgent written billing questions only.
Water/Sewer Department: Service, System and Field Issues
The Water/Sewer Department is the operational side of the system. Use it for water/sewer field issues, system questions, water-service concerns, no-water calls, main-break context and sewer issues. Use the Water Billing Office for bills, collections and payment status.
Department address
586 Bryant St.
Grenada, MS 38901
Department contact
Phone: 662-227-3415
Fax: 662-227-3404
Email: water@cityofgrenada.ms
System scope
The City says it maintains about 266 square miles of service area, about 1,200 miles of water lines, over 8,000 water meters and 6,000 sewer taps.
Water infrastructure
The Water/Sewer page lists 19 water treatment facilities, 32 ground water pumps, 15 storage tanks, 2 water pumping stations and 21 RTU/telemetry units.
Sewer system
The City says it maintains about 500 miles of sewer lines and 60 sewage pumping stations.
Mission
The Water/Sewer mission includes providing safe drinking water and fire protection to City of Grenada customers.
Late Bill, Payment Plan or Past-Due Water Account
Call the Billing Office first
Use 662-227-3400 for billing and collection questions. Ask for the exact balance, due date, late status and payment-plan options before making assumptions.
Use only official payment routes
Pay through the City’s official Water Payments link or the phone payment number. Save proof and call if the account is close to disconnection.
Ask what help is current
The City posted a Water Amnesty Program flyer for October 1–31, 2025. Since that period has passed, call the Billing Office to ask whether any current assistance, waiver or payment plan exists now.
Start, Stop or Move Grenada Water Service
The official pages identify separate billing and water/sewer operations contacts, but they do not publish a full start/stop-service checklist. Use the Water Billing Office for account setup, closing, deposits, tenant/owner questions and final-bill instructions.
| Task | Best contact | What to prepare |
|---|---|---|
| Start water service | Water Billing Office: 662-227-3400 | Service address, applicant name, ID, phone, email, mailing address, move-in date, lease/ownership documents if required. |
| Stop service / final bill | Water Billing Office: 662-227-3400 | Account number, service address, stop date, forwarding address, final payment and deposit/refund questions if applicable. |
| Move within Grenada | Water Billing Office first; Water/Sewer if field work is needed. | Old and new addresses, requested dates, identity verification and current balance. |
| New meter / line issue | Water/Sewer Department: 662-227-3415 | Address, property details, problem description, photos if relevant and best callback number. |
| Unsure if address is City water | Billing Office or Water/Sewer Department | Exact address. Grenada County has multiple water systems and payment routes. |
High Grenada Water Bill: What To Check First
Use this quick checklist before calling. It helps the Billing Office or Water/Sewer Department understand whether the issue is payment posting, usage, private plumbing, city-side service or an area notice.
| Possible cause | What to check | Who to contact |
|---|---|---|
| Payment not posted | Paymentus confirmation email, account number entered, payment date, bank/card status and whether you selected Water Fund Payment. | Water Billing Office: 662-227-3400. |
| Indoor leak | Running toilets, flapper leaks, dripping faucets, water heater relief valve, softener cycle or humidifier line. | Repair privately, then call Billing if you need account review. |
| Outdoor or buried leak | Hose bibbs, buried yard lines, irrigation, wet areas, unusually green grass, meter movement when all fixtures are off. | Water/Sewer if city-side issue is suspected; plumber if private-side leak. |
| Brown water after flushing | City hydrant flushing can temporarily change pressure and discolor water. | Run cold water for several minutes; avoid laundry until clear; contact City/Water Department if it continues. |
| Boil-water or outage area | City homepage and Mississippi State Department of Health alerts. | Follow official boil-water instructions and call Water/Sewer if your address is affected. |
Brown Water, Hydrant Flushing and Boil-Water Alerts
Hydrant flushing
The City says hydrant flushing can temporarily change water pressure and cause discoloration. Run cold water for several minutes until it clears.
Laundry warning
The City asks residents to use caution when doing laundry during discolored-water periods because staining can occur.
Water report form
The City provides a Brown Water and Water Contamination form asking for first name, last name, street address and problem description.
Grenada Water Quality Report and System Notes
The City’s 2025 Annual Drinking Water Quality Report Corrected, published June 2026, covers monitoring from January 1 through December 31, 2025. It lists City of Grenada PWS numbers 0220003, 0220004, 0220005, 0220007, 0220036 and 0220062.
Water source
The report says Grenada’s water source is wells drawing from the Meridian Upper Wilcox, Middle Wilcox and Lower Wilcox aquifers.
Iron removal plants
The report says all iron removal plants are now fully operational, with five plants constructed or refurbished to enhance water quality.
Report questions
For report or water-utility questions, the 2025 report lists Johnny Allen at 662-417-8620.
Gore Springs project
The report says the City is developing a new well and a 250,000-gallon elevated water storage tank to support Bogue Basin Gore Springs growth and reliability.
Meetings
The report says regular meetings are held the second Monday of the month at 6:00 p.m. at City Hall.
Lead note
The report says system 0220005 exceeded the action level for lead in 7 out of 10 samples. Customers with lead concerns should review the report and contact the City.
Avoid Wrong Grenada Payment Pages and Providers
Provider name matters. Grenada County has multiple water systems and search results may show doxo, tax payments, court payments, GT&Y, Bogue Basin, Gore Springs, rural systems or non-water City payment categories. Pay the provider printed on your bill.
| You see this | What it likely means | Correct action |
|---|---|---|
| Water Fund Payment | Correct Paymentus payment type for City of Grenada water bills. | Continue only if your bill is from City of Grenada water. |
| Tax Collector – Tax Payments | City tax payment route, not water bill. | Go back to the City Pay Your Bill page and choose Water Payments. |
| Special Judges / Court Payments | Municipal court payment route. | Do not use it for water bills. |
| Operating Fund | Parks, recreation, building rental, planning or zoning payment route. | Do not use for water bills. |
| The Dogwood at Hugh White State Park | Golf payment route. | Not a utility bill payment. |
| doxo or non-city payment page | Third-party bill-payment service, not the City’s official Paymentus link. | Use cityofgrenada.net or call 662-227-3400 if unsure. |
| GT&Y / Grenada Co W/S / Bogue Basin / Gore Springs | Different water system or associated public water system record. | Match the provider and PWS/service name printed on your bill before paying. |
Garbage, Sewer and Other City Charges
Garbage / trash
The City says the Waste Department oversees residential and commercial trash collection and disposal.
Sewer questions
The Water/Sewer Department handles city water and sewer utility operations. Call 662-227-3415 for service/system questions.
Billing questions
If a charge appears on the water account and you do not understand it, start with the Water Billing Office at 662-227-3400.
Grenada Water Billing Office Map and Visit Notes
Use this map for the Water Billing Office at 116 S. Main St. For Water/Sewer field or system operations, the department address is 586 Bryant St. Call first if you are unsure which office to visit.
Water Billing Office
116 S. Main St., Grenada, MS 38901.
Phone: 662-227-3400.
Water/Sewer Department
586 Bryant St., Grenada, MS 38901.
Phone: 662-227-3415.
Best first step
Call Billing for payment/account issues. Call Water/Sewer for operational issues. Use 662-226-1211 for after-hours urgent utility failures.
Official Grenada Water Links Used in This Guide
Grenada Water Department Bill Pay FAQs
Where do I pay my City of Grenada water bill online?
Use the official City of Grenada Pay Your Bill page and choose Water Payments. The official Paymentus page is labeled Water Fund Payment and asks for your account number and email.
What is the Grenada Water Billing Office phone number?
Call the Water Billing Office at 662-227-3400 for billing and collection questions.
What is the City of Grenada water bill phone payment number?
The City’s Pay Your Bill page says payments may also be made by calling 1-833-202-4719.
Where is the Grenada Water Billing Office?
The Water Billing Office is listed at 116 S. Main St., Grenada, MS 38901.
What is the Grenada Water/Sewer Department phone number?
Call 662-227-3415 for Water/Sewer Department service and system questions. The department is listed at 586 Bryant St., Grenada, MS 38901.
Who do I call for an after-hours water or sewer emergency in Grenada?
The City lists 662-226-1211 for after-hours emergency assistance involving utility failures such as water, power or sewer.
What should I do if my water is brown after hydrant flushing?
The City says temporary discoloration can happen during hydrant flushing. Run cold water for several minutes until it clears and use caution with laundry because discolored water may stain clothing.
Does Grenada have a water bill assistance or amnesty program?
The City posted a Water Amnesty Program flyer for October 1–31, 2025. Since that period has passed, call the Water Billing Office at 662-227-3400 to ask about current payment-plan or assistance options.
Why does the online portal say Water Fund Payment?
Water Fund Payment is the Paymentus payment type for City of Grenada water bills. If you see tax, court, operating fund or golf payment instead, you opened a different City payment link.
Does this page collect Grenada water bill payments?
No. This is an informational guide. Use official City of Grenada, Paymentus, Water Billing Office or Water/Sewer Department links for live payment, balance, service and account support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.