Kentucky American Water Bill Pay & Service Help
Need to pay a Kentucky American Water bill, call the correct phone number, use MyWater, start or stop service, report a water emergency, get help with a past-due balance, request a hidden leak adjustment, or check official water rates? This guide puts the official payment routes, contact details, kiosk address, assistance rules, and high-bill steps in one scan-friendly place.
Fast Answer: Pick the Right Kentucky American Water Task
Use MyWater to view and pay bills, check balance, track water usage, set Auto Pay and enroll in paperless billing.
Log in to MyWaterCall 1-855-748-6066 for 24/7 payment with card or bank account. Have your account number ready.
Customer billing infoUse MyWater to request turn-on or turn-off service, or call 1-800-678-6301.
New customer helpCall 1-800-678-6301 24/7 for water emergencies, main breaks, outages or urgent service issues.
Check alertsBefore Paying: Make Sure It Is a Kentucky American Water Bill
Kentucky has multiple water utilities. Kentucky American Water is an American Water regulated utility, but many Kentucky residents are served by local city utilities, districts, or other providers. Always match the provider name and account number printed on the bill before paying.
Use this guide if your bill says…
- Kentucky American Water.
- American Water / MyWater account.
- Customer service number 1-800-678-6301.
- Payment phone number 1-855-748-6066.
- Lexington payment kiosk at 2300 Richmond Road.
Do not use this guide if…
- Your bill is from Northern Kentucky Water District, Louisville Water, a city utility, or another water district.
- You are trying to pay a Lexington LEXserv sewer, landfill or environmental-quality bill only.
- Your bill shows a local city hall, county office, or district portal instead of American Water.
- You are not sure who serves your address. Check the provider name on the bill first.
Kentucky American Water Bill Payment Options
Kentucky American Water gives customers several official ways to pay: MyWater, 24/7 phone pay, authorized barcode locations, a Lexington drive-up kiosk, Auto Pay, and account help through customer service.
| Payment method | Official detail | Best for | User warning |
|---|---|---|---|
| MyWater online portal | View and pay bills, check balance, turn service on/off, sign up for alerts, view usage and set paperless billing. | Most customers who want online access, usage tracking, Auto Pay and paperless billing. | Use the official American Water login, not ad-style payment pages. |
| Pay by phone | Call 1-855-748-6066 to pay 24/7 with Visa, MasterCard, Discover, American Express or bank account / electronic check. | Customers who want phone payment without logging in. | Have your account number and payment details ready before calling. |
| 24/7 drive-up kiosk | Kentucky American Water, 2300 Richmond Road, Lexington, KY 40502. Cash, check/money order, credit card and debit card accepted. | Lexington-area customers who want local self-service payment any time. | If paying cash, change is not given; any extra amount is credited to the next bill. |
| Barcode checkout payment | Use the barcode on your Kentucky American Water bill at an authorized payment location that accepts bill payment at checkout. | Customers who prefer retail-style checkout payment. | Bring the bill or barcode and know the amount due. The barcode is unique to your account. |
| Auto Pay | Enroll through MyWater to pay automatically. | Customers who want recurring payment and fewer missed due dates. | Confirm Auto Pay is active before you stop manual payments. |
| Third-party bill handling | Kentucky American Water can send bill copies, reminders, past-due notices and shutoff notices to a third party. | Customers assisted by a relative, trustee or social service organization. | Adding a third party does not remove the customer’s payment responsibility. |
What You Can Do Inside MyWater
Pay and view bills
Use MyWater to pay the current bill, view account balance, and download or review billing history.
Track usage
MyWater can help you track water usage and compare usage patterns, which is useful when a bill suddenly increases.
Start / stop service
Customers can request a time to have water service turned on or off through the online account.
Sign up for alerts
Keep your contact information current so emergency alerts, outage updates and service notices reach you.
Paperless billing
Switch to paperless billing if you want to avoid mail delays and keep bills available online.
Auto Pay
Enroll in automatic payments inside MyWater to reduce missed-payment risk.
How To Pay Kentucky American Water Bill Online
Start from the official Kentucky American Water page
Open the official Billing & Payment page or the MyWater login. Avoid unofficial “water bill pay” sites that are not connected to American Water.
Log in or enroll in MyWater
Use your American Water account details to access bill payment, balance, alerts, usage history, paperless billing and Auto Pay.
Confirm account and service address
Before paying, match the name, service address, account number, current balance and due date to your Kentucky American Water bill.
Choose payment method
Use an available card or bank/electronic check method. If the account is near shutoff, save proof and call customer service if posting timing matters.
Save the confirmation
Keep the confirmation number, payment amount, date, account number and screenshot or receipt until the payment appears on the account.
Pay by Phone, Barcode, or Lexington Kiosk
24/7 payment phone
Call 1-855-748-6066 to pay with Visa, MasterCard, Discover, American Express or bank account / electronic check.
Barcode checkout
Bring the barcode on your Kentucky American Water bill to an authorized payment location. The barcode is unique to your account.
24/7 drive-up kiosk
Kentucky American Water, 2300 Richmond Road, Lexington, KY 40502. Bring your account number. Cash, check/money order and card payments are accepted.
Auto Pay, Paperless Billing and Alerts
Auto Pay
Enroll in Auto Pay through MyWater so your water bill is paid automatically. Confirm enrollment before skipping a manual payment.
Paperless billing
Paperless billing keeps bills accessible online and can reduce mail-delay problems.
Emergency and general alerts
Update your phone number and email in MyWater so you receive water-related emergency notices, planned-service alerts and usage information.
Start or Stop Kentucky American Water Service
Official route: New customers and moving customers can use MyWater to request service turn-on or turn-off, or call Kentucky American Water Customer Service at 1-800-678-6301. Customer service representatives are available Monday–Friday, 7 a.m.–7 p.m. for non-emergency help, while emergency support is available 24/7.
| Service task | Use this route | What to prepare |
|---|---|---|
| Start water service | MyWater start service or customer service phone. | Service address, move-in date, applicant information, contact details, billing address and account/security information. |
| Stop water service | MyWater stop service or customer service phone. | Account number, service address, stop date, forwarding address and final-bill contact information. |
| Move within service area | Use MyWater or call 1-800-678-6301. | Old address, new address, transfer date, final bill details and updated contact information. |
| Emergency start/stop issue | Call 1-800-678-6301. | Do not wait on an online form if there is flooding, a break, safety issue or active outage. |
Water Emergencies, Outages, Boil Advisories and Alerts
24/7 emergency phone
Call 1-800-678-6301 for water emergencies. Kentucky American Water says water emergencies do not keep business hours.
Customer Advisory Map
Use the advisory map to search by service address and see active outages, alerts and estimated restoration information.
Keep contact info updated
Emergency notices can include boil water notices, major main breaks, conservation requirements, planned service outages and hydrant flushing.
High Kentucky American Water Bill: What To Check First
Review MyWater usage
Check usage history, bill periods, seasonal changes, neighborhood comparison and whether the increase is water usage or another charge.
Check visible and hidden leaks
Toilets, water heaters, faucets, irrigation, service lines and crawlspace/basement leaks can increase use quickly.
Separate bill lines
Review water, wastewater, fees, surcharges, rate changes and past-due balances separately before calling the bill “wrong.”
Compare gallons, not just dollars
Usage is the most important clue. Compare current usage to the last six billing periods, especially if asking about a hidden leak adjustment.
Run a no-water test
Turn off all water in the home and outside. If meter movement or usage continues, inspect for a leak and call a plumber if the problem is on your side.
Look for service-line leaks
A hidden underground leak between the meter and premises may qualify for a special adjustment, but toilets, hot water heaters and faucets are not included in that hidden-leak definition.
Repair first, then request review
Hidden leak adjustment requires a plumber statement or materials list showing the leak has been repaired.
Customer Responsibility vs Kentucky American Water Responsibility
| Item | Who generally owns / maintains it | Why it matters for bills and leaks |
|---|---|---|
| Company water service line | Kentucky American Water | Extends from the water main to the curb stop or curb line. |
| Curb stop | Kentucky American Water | Valve used to control water supply to the property. |
| Meter | Kentucky American Water owns and installs it | Customer must provide a suitable location, access and protection from damage, including freezing. |
| Customer water service line | Customer | Extends from the curb stop or curb line to the building. Hidden underground leaks here may be customer-side problems. |
| Pressure reducing valve | Customer | Customer owns, installs and maintains it. A plumber can verify pressure and determine if a PRV is needed. |
| Customer sanitary sewer service line | Customer | Extends from property line to the building. Customer is responsible for maintenance, including tree roots and unauthorized connections. |
| Cleanout | Homeowner | Access point for clearing sewer service line obstructions; not every home has one. |
Payment Assistance: H2O Help to Others Program
Who the program helps
Kentucky American Water’s H2O Help to Others Program provides assistance for income-eligible residential water and wastewater customers who cannot pay their Kentucky American Water bill.
Grant amount and frequency
The maximum grant is $250. Qualifying customers may receive one grant per calendar year while funds are available, with possible exceptions in extreme situations.
| Assistance rule | Official guideline | What to do |
|---|---|---|
| Income limit | Total gross household income must be at or below 225% of the 2025 Federal Poverty Income Guidelines. | Prepare proof of household income before applying. |
| Recent payment | Customer must have paid at least $25 toward the water bill in the 180 days before applying. | Keep payment proof or account history available. |
| Outstanding balance | Account must have at least $50 outstanding. | Check balance in MyWater or call customer service. |
| Administrator | Program is administered by Community Action Council. | Lexington contact: 859-233-4600, or contact your local Community Action Council. |
Kentucky American Water Rates and PSC Regulation
Regulated rates
Kentucky American Water rates are regulated by the Kentucky Public Service Commission.
Water and sewer tariffs
Use the official Your Water Rates page for complete water rules, regulations, sewer rules, rate notices and current PSC case links.
Current case note
The official rates page includes customer notice information for Water Rate Increase Case Number 2026-00094.
Third-Party Notices and Accessible Bill Formats
Third-party bill copy
If a relative, trustee or social service organization helps pay your bills, Kentucky American Water can send them a copy of the bill, reminder, past-due notice and shutoff notice.
Braille, large print or audio bills
Customers can request bills in Braille, large print or audio by contacting Customer Service. The regular bill still arrives on time, and alternate-format bills are sent 7–10 business days later.
Water Quality Reports, PFAS and Service Alerts
Water Quality Reports
Kentucky American Water publishes Water Quality Reports, also called Consumer Confidence Reports, for customers annually.
PFAS and treatment topics
The Water Quality area includes PFAS information, lead and drinking water, treatment topics, source water protection and water hardness resources.
Customer Advisory Map
Search your address on the advisory map to check active outages, alerts and estimated restoration information.
Who To Call for Kentucky American Water Help
| Need help with… | Official contact / route | Use this when… |
|---|---|---|
| Customer service, account help, start/stop service, billing questions, non-emergency issues | 1-800-678-6301, Monday–Friday, 7 a.m.–7 p.m. for non-emergencies | You need account support, bill explanation, service changes, third-party notice setup or assistance questions. |
| Water emergency, outage, main break or urgent service problem | 1-800-678-6301, 24/7 | There is a water emergency, outage, pressure problem, suspected main break or urgent service issue. |
| Pay by phone | 1-855-748-6066 | You want to make a 24/7 phone payment by card or bank account / electronic check. |
| Online payment, Auto Pay, paperless billing, usage history | MyWater at login.amwater.com | You want online self-service account management. |
| Lexington kiosk payment | 2300 Richmond Road, Lexington, KY 40502 | You want 24/7 drive-up self-service payment with account number. |
| H2O Help to Others assistance | Community Action Council in Lexington: 859-233-4600, or local Community Action Council | You need income-based assistance and meet program conditions. |
| Unresolved utility complaint | Kentucky Public Service Commission: 502-564-3940 or 1-800-772-4636 in-state toll-free | You already contacted Kentucky American Water and the issue was not resolved to your satisfaction. |
Lexington Payment Kiosk Map and Visit Planning
Use this map for the Kentucky American Water 24/7 self-service drive-up kiosk at 2300 Richmond Road in Lexington. Bring your account number. For water emergencies, call 1-800-678-6301 instead of driving to the kiosk.
Payment kiosk
Kentucky American Water, 2300 Richmond Road, Lexington, KY 40502.
Hours
Official payment page lists a 24/7 self-service drive-up kiosk at this location.
What to bring
Bring your Kentucky American Water account number. Cash, check/money order, credit card and debit card payments are listed as accepted.
Kentucky American Water Bill Tips That Save Time
Use 1-855-748-6066 only for payment
For emergencies, service issues or billing questions, use 1-800-678-6301 instead.
Keep MyWater contact details updated
Emergency alerts, planned outages, boil water notices and general alerts depend on accurate phone and email information.
Hidden leak adjustment is narrow
It is for hidden underground service-line leaks between meter and premises, not ordinary toilet, faucet or water-heater leaks.
Ask for accessible billing early
Braille, large-print and audio bills can arrive 7–10 business days after the regular bill, so keep regular billing active.
Official Kentucky American Water Links
Kentucky American Water Bill Pay FAQs
Where do I pay my Kentucky American Water bill online?
Use the official MyWater portal at login.amwater.com or start from Kentucky American Water’s Billing & Payment page. MyWater lets you view and pay your bill, check your balance, track usage, set Auto Pay and enroll in paperless billing.
What is the Kentucky American Water bill pay phone number?
Call 1-855-748-6066 to make a 24/7 payment by card or bank account / electronic check.
What is the Kentucky American Water customer service number?
Call 1-800-678-6301. Non-emergency customer service is available Monday through Friday, 7 a.m. to 7 p.m., and emergency support is available 24/7.
Can I pay Kentucky American Water in person?
Yes. Kentucky American Water lists a 24/7 self-service drive-up kiosk at 2300 Richmond Road, Lexington, KY 40502. Cash, check/money order, credit card and debit card payments are accepted. If paying cash, change is not given; extra money is credited to the next bill.
How do I start or stop Kentucky American Water service?
Use MyWater to request a time to turn service on or off, or call 1-800-678-6301 for customer service help.
Who do I call for a Kentucky American Water emergency?
Call 1-800-678-6301 for water emergencies 24/7. Use this number for urgent outages, main breaks, pressure issues, boil-water notice concerns or other emergency service problems.
Does Kentucky American Water offer bill assistance?
Yes. The H2O Help to Others Program helps income-eligible residential water and wastewater customers. The maximum grant is $250, and the program is administered by Community Action Council.
What are the H2O Help to Others eligibility rules?
Guidelines include household income at or below 225% of the 2025 Federal Poverty Income Guidelines, at least $25 paid toward the bill in the 180 days before applying, and at least $50 outstanding on the account, while funds are available.
Can I get a Kentucky American Water hidden leak adjustment?
Possibly. The hidden leak adjustment is for hidden underground leaks in the customer service line between the meter and premises. It requires a plumber statement or materials list showing the leak was repaired. Toilets, hot water heaters and faucets are not included in the hidden underground leak definition.
Where can I check Kentucky American Water rates?
Use the official Your Water Rates page from Kentucky American Water. Kentucky American Water rates are regulated by the Kentucky Public Service Commission, and the official page links tariff and rate case materials.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.