CCWA Bill Pay, Account & Service Help
Need to pay a Clayton County Water Authority bill, use Invoice Cloud, log in to Customer Self-Service, pay by phone, find a kiosk, start service, restore disconnected service, dispute a high bill, check 2026 rates, request affordability help, or report a water/sewer/stormwater emergency? This guide puts the official action first and explains the details that prevent late fees and posting mistakes.
Fast Answer: Choose Your CCWA Bill Pay Task
Use CCWA’s official payment page or Invoice Cloud. A $2.25 convenience fee applies to online/text/phone payments.
Pay onlineCall 877-467-5110 to pay by credit card, debit card or electronic check through the automated system.
Phone pay detailsPay the outstanding balance, disconnect and reconnect fees before 3 p.m. for same-day reconnection.
Reconnect ruleFor after-hours large leak, sewer backup, storm drainage issue or pollution concern, call 770-960-5200.
Emergency detailsClayton County Water Authority Payment Options
CCWA bills customers monthly and accepts cash, check, money order, credit and debit cards depending on the payment channel. Pick the method based on urgency, fees and posting risk.
| Payment method | Official detail | Best for | Important warning |
|---|---|---|---|
| Invoice Cloud online | CCWA’s third-party provider. One Time Pay is available without registration. $2.25 convenience fee applies. | Fast online bill payment and confirmation. | Use the official CCWA payment page before going to Invoice Cloud. |
| Customer Self-Service / My Account | View monthly usage, bills, payment history, reminders, confirmation emails/texts, auto pay, start/stop service and service requests. | Ongoing account management, auto pay and usage review. | Call 770-960-5200 if registration fails. |
| Phone payment | Call 877-467-5110. Account number from the bill is required for accurate posting. | Fast payment without web login. | Invoice Cloud charges the $2.25 convenience fee. |
| HQ lobby / drive-through | Jack H. Drew, Sr. Water Authority Complex, 1600 Battle Creek Road, Morrow, GA 30260. | Cash, check, money order, urgent staff help, new service deposits. | Hours Monday–Friday, 8 a.m.–5 p.m. |
| 24/7 kiosks | Morrow HQ kiosk accepts cash, check, credit and debit. Forest Park self-service site accepts check, credit and debit; cash not accepted. | After-hours payment with receipt. | Use correct account number and keep your receipt. |
| Bank online bill pay | Pay through your bank to avoid CCWA service fees. | No-fee recurring bank bill pay. | Bank payments can take several business days; pay early. |
| Mail checks or money orders to CCWA, P.O. Box 117195, Atlanta, GA 30368-7195. | Non-urgent check or money order payment. | Include customer account number on the memo line. |
Invoice Cloud, One Time Pay and My Account Login
One Time Pay
Invoice Cloud says One Time Pay does not require registration and is the fastest way to pay online and confirm payment.
Online limits
Invoice Cloud lists an $800 credit card transaction limit and a $125,000 EFT/ACH limit.
Account number format
Invoice Cloud says do not enter leading zeros or dashes. Example: 012345-04 becomes 1234504.
Start from CCWA’s official page
Open CCWA Payment Options or My Account before entering payment information.
Choose One Time Pay or log in
Use One Time Pay for a quick payment. Log in to view usage, bills, payment history, reminders, auto pay and service requests.
Enter account number carefully
Do not include leading zeros or dashes in the Invoice Cloud account number field.
Save confirmation
Keep confirmation number, amount, account number and payment date until your CCWA balance updates.
Pay Clayton County Water Authority by Phone
Phone payment number: Call 877-467-5110 to pay by credit card, debit card or electronic check through the automated voice response unit. You must provide the account number found on the front of your bill.
Have ready before calling
- CCWA account number from the front of the bill.
- Service address and ZIP code.
- Payment amount.
- Card or electronic check information.
- Pen or phone note to save confirmation number.
Fee and posting caution
- $2.25 convenience fee applies through Invoice Cloud.
- Wrong account number can delay posting.
- If payment is late, call Customer Service at 770-960-5200.
- If disconnected, checks are not accepted for reconnection payments.
24/7 Kiosks and Drop Box Locations
| Location | Address | Accepted payments | Best use |
|---|---|---|---|
| Jack H. Drew, Sr. Water Authority Complex / HQ | 1600 Battle Creek Road, Morrow, GA 30260 | Kiosk accepts cash, check, credit and debit cards. After-hours drop box is also provided. | 24/7 payment, cash payment, account help during office hours. |
| Forest Park Self-Service Site | 526 Forest Parkway, Suite A, Forest Park, GA 30297 | Check, credit and debit cards. Cash not accepted. | Self-service payment outside Morrow. |
| Terry R. Hicks Complex drop box | 1743 Freeman Road, Jonesboro, GA 30236 | Drop box in parking lot beside the plant. | After-hours check or money order drop-off. |
| Riverdale Public Works drop box | 971 Wilson Road, Riverdale, GA 30274 | Drop box payment. | Riverdale-area after-hours drop-off. |
Mail Payment and Bank Online Bill Pay
Mail checks or money orders
Clayton County Water Authority
P.O. Box 117195
Atlanta, GA 30368-7195
Include the customer account number on the memo section of your check.
Bank online bill pay
Pay through your bank’s online bill pay service to avoid CCWA payment service fees. Because the payment comes from your bank like a mailed check, it can take several business days to reach CCWA.
Automatic Draft / Auto Pay
How CCWA automatic draft works
- Enroll through the Account Login / Customer Self-Service portal.
- Your monthly bill is automatically drafted from bank, credit union or savings account.
- You still receive a monthly statement bill.
- The draft occurs on the first Wednesday after ten days from the bill date.
Before you stop paying manually
- Your first bill after signup will include a message confirming your decision.
- The first bill is not deducted through the draft plan.
- Pay the first bill normally.
- The draft plan is in effect with the second bill.
Disconnected for Non-Payment: Reconnection Rules
Same-day reconnection rule: If service has been disconnected for non-payment, make the reconnection payment before 3 p.m. for same-day restoration. Payments after 3 p.m. are processed the next business day.
| Situation | Official rule | Best action |
|---|---|---|
| Disconnected due to non-payment | Outstanding balance, disconnect fee and reconnect fee must be paid before service is restored. | Use cash, debit or credit card; checks are not accepted for this type of service. |
| Payment before 3 p.m. | Eligible for same-day service restoration. | Save receipt and confirm reconnection request if needed. |
| Payment after 3 p.m. | Processed next business day. | Avoid waiting if you need water restored today. |
| After-hours reconnection request | Invoice Cloud note lists after-hours reconnection Monday–Friday between 3–8:30 p.m. and says the account will be charged a $35 fee. | Past-due balance must already be paid or request will not be processed. |
| Meter tampering | Fine is $500 per incident for single-family residential and $1,500 for multi-family or commercial. | Do not turn water back on yourself. |
Start Residential Service with Clayton County Water Authority
Connection timing
New service connections are scheduled for the next business day. They are not available on weekends or holidays.
Deposit payment
Remote deposits may be paid by debit or credit card through Invoice Cloud with a $2.25 convenience fee.
Remote processing
Faxed or emailed new service requests can take 1–3 business days to process.
| Required for residential service | What to prepare |
|---|---|
| Picture identification | Valid ID for all required applicants. |
| Property owners | Proof of ownership. |
| Renters / lessees | Proof of rental or lease agreement. Subleases are not accepted. |
| Identity / tax information | Social Security numbers or Tax ID numbers for everyone named on ownership or lease documents. |
| Service details | Service address, phone number, mailing address if different, and effective date Monday–Friday. |
| Service fee | A one-time $25 new service fee covers field representative costs for reading and/or connecting service. |
Clayton County Water Authority 2026 Rates, Base Fees and Stormwater
The CCWA Board approved an 8% rate adjustment for water and sewer base and usage rates effective January 1, 2026. Bills are based on actual meter readings and monthly billing periods, typically 28–32 days.
| Residential item | 2026 official amount | Why it matters |
|---|---|---|
| Single-family water base | $15.06 | Base charge before usage. |
| Single-family sewer base | $16.07 | Water + sewer base is $31.13 before usage and stormwater. |
| Water tier 1 | 0–3,000 gallons: $3.53 per 1,000 gallons | Normal low-use block. |
| Water tier 2 | 3,001–7,000 gallons: $8.50 per 1,000 gallons | Outdoor watering or extra household use can reach this tier. |
| Water tier 3 | 7,001–20,000 gallons: $10.53 per 1,000 gallons | High use; check irrigation and leaks. |
| Water tier 4 | More than 20,000 gallons: $12.64 per 1,000 gallons | Very high usage block. |
| Sewer tier 1 | 0–3,000 gallons: $3.83 per 1,000 gallons | Sewer is billed separately from water. |
| Sewer tier 2 | More than 3,000 gallons: $9.03 per 1,000 gallons | Leaks may affect sewer charge too. |
| Residential stormwater fee | $5/month for single-family residential properties | Stormwater fee supports pollution, flooding and stormwater infrastructure work. |
High CCWA Water Bill: Leak, Smart Meter and Usage Checks
Check common causes
CCWA asks customers to consider household changes, visitors, vacation watering, new landscaping, pool refills, irrigation controllers, water softeners, seasonal watering and indoor/outdoor leaks.
Smart meters / EyeOnWater
CCWA’s smart meter program gives near real-time water-use data through EyeOnWater, helping customers spot leaks early.
Repair receipt review
After repairing a leak, customers may submit a repair receipt in person or by email. CCWA reviews whether a credit adjustment is appropriate.
Compare usage and days
Check gallons used and length of billing cycle. Billing cycles may vary and a longer cycle can raise the bill.
Do a toilet dye test
Add a few drops of food coloring to the toilet tank and wait 10 minutes. If color appears in the bowl without flushing, the toilet leaks.
Inspect outdoor water use
Check irrigation, hose bibs, pool fill, landscaping and outdoor spigots before disputing the reading.
Submit proof after repair
Keep receipts showing supplies or services used to fix the leak. Submit them to Customer Service for review.
Bill Dispute Process: Do This Before the Due Date
Fast rule: If you think your bill is incorrect, file the dispute before the bill due date. CCWA says customers are not responsible for the disputed amount while the bill is in dispute, but they must still pay the undisputed portion by the due date.
| Dispute route | What to include | Expected timing |
|---|---|---|
| Online customer service portal | Service address, CCWA billing account number and valid contact phone number. | CCWA acknowledges receipt within 1 business day. |
| Clayton County Water Authority, Attention: Customer Service, 1600 Battle Creek Road, Morrow, GA 30260. | Resolution follow-up occurs within 5 business days after receipt. | |
| Fax | Fax to 770-960-5894 with service address, account number and contact number. | After resolution, customer must pay disputed amount within 10 calendar days or contact Customer Service for arrangements. |
| Email Customer Service team with account number, service address, issue, evidence and callback number. | Do not wait until the due date or cut-off stage. |
Affordability Programs, Low-Income Discount and Budget Billing
Hardship assistance
CCWA’s Hardship Assistance Program provides qualified customers up to $200 in assistance during a 12-month period as a credit to the account.
Low-income discount
Customers under 150% of federal poverty guidelines may receive a monthly discount up to $5 on water and sewer bills.
Military discount
Eligible active, reserve, disabled or retired military customers may receive waived new service/transfer fees and courtesy disconnect fee removals.
| Program | Key point | Where to start |
|---|---|---|
| Hardship Assistance | Up to $200 in account credit during a 12-month period for qualified customers. | Clayton County Community Services Authority, 404-363-0575. |
| Low-Income Discount | Up to $5 monthly discount; eligibility handled by CCCSA; requalification every two years. | Complete application and submit proof of residency/income to CCCSA. |
| Delayed Billing Program | Monthly bill due 25 days after bill issue date instead of standard 20 days for eligible customers receiving disability or Social Security check. | Apply in person with Social Security Benefit Letter. |
| Budget Billing | Pay same amount each month for 12 months based on previous 12-month average; settle-up occurs annually. | Requires 12 months uninterrupted service and good payment record. |
Report Water, Sewer or Stormwater Emergency
Emergency number: Call 770-960-5200. CCWA says after-hours emergency calls include large water leaks, sewer backups, storm drainage issues, illegal/unauthorized dumping and pollution after normal business hours.
| Problem | Use this contact | What to say |
|---|---|---|
| Large water leak or suspected main break | 770-960-5200 | Nearest address, cross street, visible flow, meter/hydrant/street location and callback number. |
| Sewer backup | 770-960-5200 | Indoor/outdoor backup, floor drain/toilet impact, odor, overflow location and time started. |
| Storm drainage issue | 770-960-5200 | Street flooding, clogged drainage, stormwater pollution or illegal dumping details. |
| Billing/account problem | 770-960-5200 during call center hours | Use Customer Service, not emergency wording, unless there is an active utility hazard. |
| Life-safety emergency | 911 | Use emergency services for immediate danger. |
Who To Call for Clayton County Water Authority Help
| Need help with… | Official contact | Best next step |
|---|---|---|
| Bill, account, late fee, missing bill, payment issue, My Account registration | 770-960-5200 | Call Monday–Friday, 8 a.m.–5 p.m.; press 7 if bill is missing or payment may be late. |
| Automated phone payment | 877-467-5110 | Have account number from the bill ready. |
| New residential service | 770-960-5200 | Use online/phone service request or visit HQ; have ID, ownership/lease proof and SSN/Tax ID details. |
| Fax new service / dispute documents | 770-960-5894 | Include account/service address and contact phone number. |
| Water, sewer or stormwater emergency | 770-960-5200 | Use after hours for large leaks, sewer backups and storm drainage problems. |
| Hardship assistance / low-income discount | 404-363-0575 | Contact Clayton County Community Services Authority for eligibility and documents. |
CCWA Headquarters Map and Visit Planning
Use this map for the Jack H. Drew, Sr. Water Authority Complex / Headquarters at 1600 Battle Creek Road, Morrow, GA. This is the main customer service office, lobby, drive-through, 24/7 kiosk and after-hours drop box location.
Headquarters
1600 Battle Creek Road, Morrow, GA 30260.
Office hours
Customer Service Representatives are available Monday–Friday, 8 a.m.–5 p.m.
Bring with you
Bill/account number, photo ID, service address, payment receipt, lease/ownership proof for service, repair receipt for leak review and any disconnect notice.
Local CCWA Tips That Save Time
Use the right account number format in Invoice Cloud
Do not enter leading zeros or dashes. That small change prevents failed account searches and wrong-account risk.
Do not wait until 3 p.m. for reconnection
Same-day restoration depends on reconnection payment before 3 p.m. After 3 p.m., service is processed next business day unless an after-hours request applies.
Bank bill pay avoids service fee but posts slowly
Bank online bill pay is good for routine bills, not urgent cut-off or reconnect situations.
File disputes before the due date
Disputed amounts are protected during review, but undisputed amounts still must be paid by the due date.
Official Clayton County Water Authority Links
Clayton County Water Authority Bill Pay FAQs
Where do I pay my Clayton County Water Authority bill online?
Use the official CCWA Payment Options page or Customer Self-Service / My Account. CCWA uses Invoice Cloud as its third-party online payment provider.
What is the CCWA phone number?
The main Customer Service number is 770-960-5200. Customer Service Representatives are available Monday through Friday from 8 a.m. to 5 p.m.
What is the Clayton County Water Authority phone payment number?
Call 877-467-5110 to pay by credit card, debit card or electronic check through the automated voice response unit.
Does CCWA charge an online payment fee?
Yes. CCWA lists a $2.25 convenience fee for payments made online, by text or by phone through Invoice Cloud.
How do I enter my account number in Invoice Cloud?
Do not enter leading zeros or dashes. For example, 012345-04 becomes 1234504.
Where can I pay in person?
Pay at the Jack H. Drew, Sr. Water Authority Complex at 1600 Battle Creek Road, Morrow, GA 30260, Monday through Friday from 8 a.m. to 5 p.m. The location also has a 24/7 kiosk and after-hours drop box.
What happens if my CCWA service is disconnected for non-payment?
You must pay the outstanding balance plus disconnect and reconnect fees. Pay before 3 p.m. for same-day reconnection. Payments after 3 p.m. are processed the next business day.
Can I turn my water back on myself after disconnect?
No. CCWA says customers cannot turn water back on themselves after non-payment disconnection. Meter tampering can result in a fine of $500 for single-family residential and $1,500 for multi-family or commercial accounts.
What are the 2026 residential water and sewer base rates?
The 2026 single-family residential water base rate is $15.06 and sewer base rate is $16.07. Usage charges are billed by tier.
Who do I call for a water, sewer or stormwater emergency?
Call 770-960-5200. After normal business hours, use this number for large water leaks, sewer backups, storm drainage issues, illegal dumping or pollution concerns.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.