Dearborn Heights Water Bill & Service Help
Need to pay a City of Dearborn Heights water bill, use BS&A, pay by phone, find DivDat kiosk options, set up automatic water bill payment, schedule a final read, ask about high or low usage, check rusty water, fix repeated estimated reads, or prepare for the 2025–2026 meter replacement program? Use the official task cards below.
Fast Answer: Pick the Right Dearborn Heights Water Task
Use the City’s BS&A Online portal. Cards have a 2.9% + $0.50 processor fee; e-check is $3.
BS&A OnlineCall 313-725-9881. You need your water account number. Phone check payment is not currently supported.
Phone pay detailsCall 313-791-3450 to schedule a final read. Final read appointments are done one day each week.
Final read helpKeep the ARB box visible, check leaks, and call Water Billing if bills are repeatedly estimated.
Estimated bill helpConfirm This Is City of Dearborn Heights Water Billing
Dearborn Heights is different from the City of Dearborn. Search results can also show DivDat, BS&A, banks, third-party bill pay pages and nearby utility providers. Match your bill before entering payment details.
Use this guide if…
- Your bill is from City of Dearborn Heights, Michigan.
- Your Water Billing phone number is 313-791-3450.
- Your office address is 6045 Fenton, Dearborn Heights, MI 48127.
- Your official online portal is the City of Dearborn Heights page on BS&A Online or the city-linked DivDat page.
Stop and verify if…
- Your bill is from the City of Dearborn, not Dearborn Heights.
- You reached doxo or a third-party payment page not linked from the City.
- Your question is about a water tap, meter installation, hydrant meter or service disconnection.
- You are moving and need the final bill handled correctly.
Dearborn Heights Water Bill Payment Options
Use the method that matches your timing. Mail and bank bill-pay need extra time, while online/phone payments add processor fees.
| Payment method | Official detail | Best for | User warning |
|---|---|---|---|
| BS&A Online | Pay a utility bill through the City of Dearborn Heights BS&A Online portal. | Fast online payment, utility record search, AutoPay and paperless options. | Water card fee is 2.9% + $0.50. E-check fee is $3. |
| Phone payment | Call 313-725-9881. Automated system uses your water account number. | Payment without visiting City Hall. | Payment by check is not currently supported by phone. |
| In person | Pay at Treasurer’s Office, City Hall, 6045 Fenton. | Cash, check, credit card, debit card, money order or cashier’s check. | Card processor fee applies; returned item fee is $25. |
| City Hall drop box | Drop checks at the City Hall mailbox/drop box. | After-hours check payment. | No cash in the drop box. |
| USPS mail | Mail check payment to the City. | Non-urgent payment. | The City says to allow 14 days before the due date or deadline. |
| Financial institution bill pay | Pay electronically through your bank’s bill-pay system. | Customers who prefer bank bill pay. | Schedule early; bank bill-pay timing can delay delivery. |
| Dearborn Federal Savings Bank | Official Water Billing page lists cash or check payment at Dearborn Federal Savings Bank. | Local physical payment route. | Verify current bank acceptance rules before relying on it near deadline. |
| DivDat | DivDat supports Dearborn Heights online payments, mobile app, web pay portal and kiosks. | Self-service payment, reminders, repeat billers and kiosk payment. | For kiosk problems, DivDat support number listed is 888-427-9869. |
How to Pay a Dearborn Heights Water Bill Online
Open the official BS&A municipality page
Start from the City’s Water Billing page or the City of Dearborn Heights page on BS&A Online. Choose Pay a Utility Bill or utility billing search.
Use the correct water account details
Have your water bill ready. The phone system and online search may require the water account number from the bill.
Choose card or e-check
Cards are processed with a 2.9% + $0.50 fee. E-check requires bank routing and account number and has a $3 fee.
Save confirmation
Keep the confirmation number, payment date, account number and payment method. If the account is close to a deadline, call Water Billing to verify status.
Dearborn Heights Water Bill Phone Payment
Phone payment number
313-725-9881
The automated system will guide you through payment.
Have ready
Water account number from your bill, payment amount, card details and a place to save confirmation.
Phone check limit
The City says payment by check is not currently supported through phone payments.
Automatic Water Bill Payment and Paperless Tools
New Auto Pay option: Dearborn Heights launched an optional automatic water bill payment system. Once enrolled, payment is automatically deducted from your bank, savings and loan, or credit union account on the due date every month.
How Auto Pay works
You still receive the regular billing statement, but it will show “DO NOT PAY – AUTO PAY PLAN” when Auto Pay is active.
Where to enroll
Use the City of Dearborn Heights BS&A Online page. BS&A also supports utility AutoPay and paperless billing enrollment.
Before relying on it
Confirm Auto Pay is active before the next due date and make sure enough funds are available on the due date.
Dearborn Heights Water Rates, Units and Minimum Bill
Use these official rate items before disputing a bill. Residential bills are sent about every two months, while commercial properties are billed monthly.
| Bill item | Official listed amount / rule | What it means |
|---|---|---|
| Water rate per unit | $6.512 | Water consumption charge by unit. |
| Sewer rate per unit | $7.761 / $7.762 listed across city rate material | Sewer charge is applied to water units consumed. |
| Meter maintenance | $4.50 | Fixed meter maintenance component. |
| Total per unit | $14.27 | Combined water and sewer unit cost shown by the City. |
| Minimum bill | 0–4 units = $61.60 | Applies even if the home uses little or no water while water remains on. |
| Unit size | 1 unit = 748 gallons | Use this to convert bill units to gallons. |
| Commercial minimum | Varies by meter size | Commercial customers should confirm minimum charges with Water Billing. |
Late Payment, 10% Penalty and Delinquent Water Accounts
10% penalty
If a bill is not paid by the due date, a 10% penalty is placed on the last billed amount.
Annual review
Each year, delinquent water accounts are reviewed on October 1.
Tax risk
Delinquent water amounts may need to be paid by April 1 or risk being placed on the taxes for the home or business.
Move-In, Move-Out and Final Water Reading
Official move rule: If you are purchasing a home, selling, moving in a new tenant or moving out, call Water Billing at 313-791-3450 to schedule a final read. Final read appointments are done one day each week.
| Final-read item | Official detail | Best user action |
|---|---|---|
| Why final read matters | It allows the prior occupant to receive a final bill for usage before sale or move-out. | Schedule before closing or tenant change. |
| How to schedule | Call Water Billing at 313-791-3450. | Have property address, account details and desired timing ready. |
| Final bill delivery | Final bills can be picked up from City Hall, mailed or faxed by request. | Confirm where you want the final bill sent. |
| Auto withdrawal | Automatic withdrawal is canceled after final bill is processed; final bills are not paid by automatic withdrawal. | Pay the final bill manually and keep proof. |
Vacant House, Minimum Bill and Water Off/On Fees
Minimum bill continues
If water is on, the account remains active and a minimum bill will generate even if the house is empty.
Turn off option
If the property will be vacant for an extended period, the owner may schedule water shutoff. Normal business-hours water off/on fee is $15.
After-hours water off
Water off during non-business hours is listed at $100. Turn-on must be scheduled with Water Billing during normal business hours unless valid emergency.
Estimated Read, Repeated Estimates and High/Low Consumption
Water Billing investigates high or low water consumption and helps identify leaks. Estimated reads often happen because the City could not obtain a meter reading.
| Estimated-read reason | Official explanation | Best fix |
|---|---|---|
| ARB box blocked | Reader may not have access because of locked gate, vehicle, bushes, fencing or other obstruction. | Keep the ARB box visible and free from obstruction. |
| ARB wires disconnected | Wires connecting the ARB box to the inside meter can come undone. | If bills are repeatedly estimated, call 313-791-3450 for a meter repair appointment. |
| Actual vs estimated code | City bill examples show A = Actual and E = Estimate. | Check the read type on the bill before comparing usage. |
| Possible leak | Water Billing assists residents in identifying leaks at a property. | Call with account number, read history and suspected leak details. |
Rusty or Reddish Tap Water: What the City Says To Do
Common cause: Rusty or reddish water can appear when water lines are agitated by hydrant flushing, gate exercising, road work, hydrant use or a large water main flush. Sediment, primarily iron, can be stirred up from water lines.
Do not use the water for one hour
If tap water appears reddish or rusty, the City recommends not using water for one hour.
Run cold water at the lowest point
After waiting, run cold water at the lowest point in the house for several minutes.
Repeat if needed
If it is still not clear, wait another half hour and run the water again. Repeat until it clears.
Avoid laundry during discoloration
The City says the water is still potable, but discoloration may affect washing clothes.
Dearborn Heights Water Meter Replacement Program 2025–2026
Purpose
The City is replacing existing residential and commercial meters with new, highly accurate meters. The program also identifies and replaces lead pipes.
Schedule
The citywide project is scheduled over 2025–2026. Appointment notices are mailed to addresses in each designated area.
Leak visibility
The new reading technology can provide more data for customers and City staff to indicate high consumption from continuous or intermittent leaks.
| Meter replacement item | Official detail | Best action |
|---|---|---|
| Installer | Ferguson Waterworks / VEPO technicians install the new meter reading technology. | Ask for photo ID and look for identifiable uniform/marked vehicle. |
| Verify identity | If unsure about a person at your door, call 313-791-6000. | Do not let anyone in if identity is unclear. |
| Access needed | Most meters are in the basement, often on the wall facing the street. | Clear boxes, panels and stored items before appointment. |
| Adult present | Installer will not enter unless authorized by someone 18 or older. | Schedule when an adult can be home. |
| Water interruption | Water must be shut off during meter replacement. | Make sure shutoff valves are operational before appointment. |
| Appointment length | Appointment blocks are 4 hours; installation usually takes 30–60 minutes after arrival. | Plan access and avoid scheduling conflicts. |
Water Taps, Service Disconnections, Hydrant Meters and Sewer Charge Questions
Water tap application
Water tap applications are submitted to Water Billing at City Hall with a $75 non-refundable deposit. DPW reviews and performs a site visit before final cost is established. The process may take up to 30 days.
Meter and plumber rule
After approval, the applicant pays at Water Billing and picks up the meter. The meter must be installed by a licensed plumber, then inspected by a city repair technician before water is turned on.
Hydrant meter permit
Hydrant permits require a $2,500 deposit. Usage and damage are deducted from the deposit, and the balance is returned after completion.
Sprinkler meter question
The City says separate sprinkler meters to avoid sewer charges are not possible because Dearborn Heights is charged sewer fees by its supplier for all water units consumed.
| Service item | Official listed fee / rule | Note |
|---|---|---|
| Missed appointment / no-show | $25 | Applies to scheduled Water Department appointments. |
| Water off/on during normal business hours | $15 | Use Water Billing for appointment scheduling. |
| Water off during non-business hours | $100 | Turn-on must be scheduled during normal business hours unless valid emergency. |
| Service disconnection, 3/4" to 2" | $500 | Permanent service-line removal, not routine move-out final read. |
| Service disconnection, 3" or larger | $650 | Road/pavement charges may also apply. |
| Pavement replacement, city streets | $945 | Applies when pavement removal is required. |
| Pavement replacement, state/county roads | $1,050 | Reconnections follow new water tap procedures. |
Dearborn Heights Water Billing Office Map
Use this map for City Hall / Treasurer’s Office / Water Billing at 6045 Fenton. Bring your water bill, account number, payment confirmation, final-read details, meter appointment notice or tap/disconnection paperwork.
Water Billing / City Hall
6045 Fenton, Dearborn Heights, MI 48127.
Office hours
Monday through Thursday, 8:00 a.m. to 5:00 p.m.
Main water billing phone
Call 313-791-3450 for billing, final reads, estimates, repairs and service appointments.
Local Dearborn Heights Water Bill Tips That Save Time
Do not confuse Dearborn with Dearborn Heights
Dearborn Heights uses 6045 Fenton and phone 313-791-3450. Dearborn has separate city utility pages and different contacts.
Mail early
The City says to allow 14 days before due date or deadline when mailing a check.
Final bills are manual
Automatic withdrawal is canceled after final bill processing, and final bills are not paid through auto withdrawal.
Clear meter access before 2025–2026 replacement
Installers need clear access to the basement meter. If drywall/paneling blocks the meter, the homeowner must make it accessible.
Official Dearborn Heights Water Links
Dearborn Heights Water Department FAQs
Where do I pay my Dearborn Heights water bill online?
Use the official City of Dearborn Heights BS&A Online page and choose the utility billing payment option. The City also links DivDat payment options for Dearborn Heights.
What is the Dearborn Heights water bill phone payment number?
Call 313-725-9881. The automated system will guide you through payment. You need your water account number, and payment by check is not currently supported by phone.
What is the Dearborn Heights Water Billing phone number?
Call Water Billing at 313-791-3450 for billing questions, final reads, high or low consumption, stopped meters, repeated estimated reads and service appointments.
Where is the Dearborn Heights Water Billing office?
Water Billing is at City Hall, 6045 Fenton, Dearborn Heights, MI 48127.
What are Dearborn Heights Water Billing hours?
The City lists Water Billing / City Hall hours as Monday through Thursday, 8:00 a.m. to 5:00 p.m.
How much is the Dearborn Heights online card payment fee?
The City lists a 2.9% card processing fee plus $0.50 per transaction for water utility billing. E-check payment has a $3 fee.
How often do residents receive a water bill?
Residential customers receive a bill approximately every two months. Commercial properties are billed monthly.
How many gallons are in one Dearborn Heights water unit?
One unit of water equals 748 gallons.
What happens if I do not pay my Dearborn Heights water bill?
If a bill is not paid by the due date, a 10% penalty is placed on the last billed amount. Delinquent water accounts are reviewed on October 1 and can be at risk of being placed on property taxes if not paid by April 1.
How do I schedule a final water reading when moving?
Call Water Billing at 313-791-3450. Final read appointments are done one day each week, and final bills can be picked up, mailed or faxed by request.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.