Norman Water Bill & MyUtility Help
Need to pay a City of Norman utility bill, use Quick Pay, set up the new MyUtility portal, stop a cutoff, start or transfer service, check high usage, or call the right utility number? This guide gives the official payment routes, fees, office address, service rules, rates, and emergency contacts in quick task blocks.
Do This First If You Just Want To Pay
Use the new City of Norman MyUtility portal for bills, usage, payment history and leak alerts.
Open portalQuick Pay uses your 6-digit customer number and 6-digit account number. Add leading zeros if needed.
Quick PayPortal says payments may not post for 24–48 hours. Call 405-217-7739 if cutoff is possible.
Portal notePay at 225 N Webster or by phone at 866-930-0284, then call 405-217-7739.
Restore serviceCity of Norman Utility Bill Payment Methods
Choose based on urgency. For a normal bill, online or draft is convenient. For cutoff or disconnected service, use the special restore-service route and call Customer Service.
| Payment method | Official detail | Best for | Watch this |
|---|---|---|---|
| MyUtility portal | View and pay bills, see usage, payment history, usage charts, alerts and account tools. | Regular Norman utility customers who want full account visibility. | Portal is new as of June 24, 2026; previous Link users should reset password. |
| Quick Pay | Pay without registering using customer number and account number from the bill. Each is 6 digits; include leading zeros. | One-time payment when you have the bill and account details. | Payments may not post for 24–48 hours. Call if cutoff is possible. |
| Automated pay by phone | City pay page lists automated pay-by-phone at 405-366-5320. | Customers who want phone payment instead of web portal. | For service disconnected for non-payment, the pay page also lists 866-930-0284 as the phone payment route. |
| In person | Visit City of Norman Revenue Division / Development Center at 225 N. Webster Ave. | Disconnected service, cash/check, documents, payment arrangements, assistance forms. | Office hours are listed as 8 a.m.–5 p.m., Monday–Friday. |
| Night deposit box | Located on the west side of the building. | After-hours payment when the account is not at risk. | Payments received after 5 p.m. on the due date are still subject to late fees. |
| Automatic bank draft | Submit completed Automatic Bank Draft Authorization Form with a voided check. | Customers who want monthly checking-account draft. | Mail form and voided check to City of Norman Customer Service, P.O. Box 5599, Norman, OK 73070. |
| Credit/debit or eCheck | City rate page lists a $3.30 convenience fee for credit/debit cards and $0.50 for eChecks. | Fast payment when processor fee is acceptable. | Fees are charged/retained by processors, not the City of Norman. |
MyUtility Portal: What It Actually Helps With
Usage visibility
View consumption data, monitor trends, download and analyze water usage, and compare usage patterns.
Billing tools
View bills, pay online, see current service charges, and access transaction/payment history.
Leak alerts
Set usage thresholds and receive alerts when water usage exceeds a chosen limit or unusual patterns appear.
eBills and notices
Set notification preferences, receive eBills or printed bills, and manage account profile settings.
Text-to-Pay
You can set up Text-to-Pay in the portal to receive a text when the bill is due.
Guest access
Invite another household member to access the account with customized guest access from the portal profile tab.
Registration shortcut: New users need the most recent utility bill and a valid email address. Existing Link portal users do not need a brand-new account; the City says they should reset the password to log in to the new system.
Past-Due, Cutoff Risk, or Disconnected Service
Posting delay
Portal information says payments may not post for 24–48 hours.
Possible cutoff
If you are in a possible cutoff situation, call 405-217-7739.
Trip charge
If service is discontinued for nonpayment, a $50 trip charge is assessed.
Before restore
Before restoration, make sure all faucets and toilet valves are off.
Act before the delinquent date
The City says payment arrangements for delinquent accounts can be made if the customer calls before the delinquent date.
If service is disconnected, pay the official way
Come to the office at 225 N. Webster Ave. or pay over the phone at 866-930-0284.
Call Customer Service after payment
Call Customer Service from 8 a.m.–5 p.m., Monday–Friday at 405-217-7739.
Do not rely only on online posting
Because payments may take 24–48 hours to post, keep proof and call if cutoff or reconnection is time-sensitive.
Norman Water, Sewer, Trash and Common Utility Charges
These official rate-page figures help users understand what is on the bill. Your live balance can include usage, base fees, sewer, trash, recycling, CIC, payment processor fees, penalties, or service charges.
| Charge | Official amount / rule | What it means |
|---|---|---|
| Residential water base | $10.90 base fee per unit | Fixed water base portion before usage tiers. |
| Water usage 0–5,000 gal | $3.46 per 1,000 gallons | Lowest residential water usage tier. |
| Water usage 5,001–15,000 gal | $4.50 per 1,000 gallons | Middle residential tier where outdoor use can start raising bills. |
| Water usage 15,001–20,000 gal | $6.75 per 1,000 gallons | Higher-use residential tier. |
| Water usage over 20,000 gal | $9.51 per 1,000 gallons | Highest listed residential water tier. |
| July/August high usage surcharge | $0.35 per 1,000 gallons over 20,000 gallons | Extra summer charge for household usage over 20,000 gallons in July and August. |
| Sewer base | $5.00 base rate per unit | Base sewer portion of the utility bill. |
| Sewer usage | $2.70 per 1,000 gallons of consumption | Residential sewer is calculated yearly from average water consumption billed in December, January and February; rates change each March. |
| Sewer maintenance fee | $5.00 | Low-income rate gives a $2.50 discount if qualified. |
| Trash | $14.00 residential per unit | Standard residential trash charge listed on the utility rate page. |
| Recycling | $3.00 residential per unit | Low-income recycling rate listed as $2.40 if qualified. |
| OSWMA fee | $0.20 residential per unit | Oklahoma Solid Waste Management Act line item. |
| Capital Improvement Charge | $2.00 residential per unit | Utility bill capital improvement charge. |
| Residential deposit | $60 per meter | Refundable when account is closed, per City Code. |
| New account processing/connection | $10 | One-time fee added to the first bill for each new account. |
| Transfer fee | $20 | Deposits can transfer to another Norman address with transfer fee. |
Start, Transfer, or Stop Norman Utility Service
Start service
The City says customers may call the office to establish service; coming in person is no longer necessary.
Deposit + setup
Residential deposit is $60. A $10 processing/connection fee is added to the first bill.
Transfer service
Deposits are transferable to another Norman address. The listed transfer fee is $20.
| Task | Best next step | Important note |
|---|---|---|
| Open new Norman utility account | Call Customer Service or visit 225 N. Webster Ave. | Deposit can be added to the first bill. |
| Move to another Norman address | Ask to transfer deposit/account and pay transfer fee if applicable. | Confirm stop date at old address and start date at new address. |
| Move out / stop service | Request service be turned off or taken out of your name. | Monthly charges continue until the customer requests shutoff/name removal. |
| Change bank draft account | Send a voided check for the new account to Customer Service. | City says a new authorization form is not required for changing bank account info. |
High Norman Water Bill: Quick Diagnostic
Use MyUtility first
Review consumption data, usage trends and downloadable water usage before calling.
Set leak alerts
Set thresholds or unusual-usage alerts in MyUtility so you find problems early.
Check summer tiers
Outdoor watering can move usage into higher tiers and July/August surcharge territory.
| Bill symptom | Check first | Best next step |
|---|---|---|
| Usage spike visible in MyUtility | Toilets, irrigation, hose bibs, pool fill, water softener, slab/crawl space leak. | Fix leak, document dates, then call Customer Service if billing review is needed. |
| Summer bill jumped | Gallons over 15,000 or 20,000 and July/August high-usage surcharge. | Compare watering schedule and usage trend before assuming meter error. |
| Sewer charge changed in March | Residential sewer is recalculated yearly using December, January and February average water consumption. | Review winter usage before March changes. |
| Payment made but account still shows due | Portal payment may take 24–48 hours to post. | Keep receipt; call 405-217-7739 if cutoff risk exists. |
| Trash/recycling issue affects bill | Trash, recycling, bulky collection or second cart charges. | Call Sanitation at 405-329-1023 for collection/cart questions. |
Income-Based Utility Assistance
Official assistance path: City of Norman customers needing help with utility rates can apply for Income Based Utilities Assistance using the City form. The form must be printed and signed in front of a notary, then brought or mailed to Customer Service.
Do not sign early
If using City free notary service, do not sign the assistance form until you arrive at the office.
Bring to office
Customer Service group: 225 North Webster Avenue, Norman, OK 73069.
Mail option
City of Norman Customer Service, P.O. Box 5599, Norman, OK 73070.
Trash, Recycling, Transfer Station and Bulky Pickup
Sanitation phone
Call Sanitation at 405-329-1023 for trash pickup, second cart, bulky pickup, or missed cart issues.
Second cart
Second cart is listed at $7/month with a three-month minimum.
Bulky pickup
Bulky collection is listed at $25, scheduled on selected Saturdays based on demand.
Transfer station
3901 S. Chautauqua. Residents with current City utility bill: $13 up to 600 pounds.
| Need | Official detail | What to prepare |
|---|---|---|
| Extra trash drop-off | Transfer Station: 3901 S. Chautauqua. Hours listed as 7:30 a.m.–4:30 p.m. Monday–Friday and 8 a.m.–2 p.m. Saturday. | Bring current City of Norman utility bill, paper or mobile, for resident rate. |
| Non-resident transfer station rate | $80 up to 600 pounds listed for non-residents. | Confirm rate before hauling large loads. |
| Refrigerator | City says refrigerator can be accepted if certified Freon-free. Bulky pickup fee applies if City picks up. | Get Freon-free certification first. |
| Recycling drop-off | Satellite locations include Hollywood Shopping Center, 2420 Westport Drive, and Fire Station #9 at 3001 E. Alameda. | Check accepted materials before drop-off. |
Water Quality, Sewer Line Emergency, Taste or Smell
Water/sewer emergency
For line break, sewer backup, or meter leak, call Line Maintenance at 405-329-0703.
After hours
For non-police emergencies after hours or weekends, call 405-321-1600 and follow the automated menu to Police Dispatch.
Taste/smell/ingredients
For questions about taste, smell, or water ingredients, call the Water Treatment Facility at 405-321-2182.
Who To Call for Norman Water Bill or Utility Help
| Need help with… | Contact | Use when |
|---|---|---|
| Billing, Customer Service, utility account | 405-217-7739 / custsvc@normanok.gov | Portal help, cutoff risk, service restoration, bill questions, MyUtility assistance. |
| Automated phone payment | 405-366-5320 | Automated pay-by-phone option listed on the City pay page. |
| Disconnected for non-payment phone pay | 866-930-0284 | City restoration instructions list this as the pay-by-phone option. |
| Water/sewer emergency | 405-329-0703 | Line break, sewer backup, meter leak during utility emergency. |
| After-hours non-police emergency | 405-321-1600 | Water/sewer after-hours or weekend emergency; follow menu to Police Dispatch. |
| Utilities Administration | 405-366-5443 | Administration-level utility questions. |
| Sanitation | 405-329-1023 | Trash pickup, second cart, bulky pickup, missed cart, recycling questions. |
| Water Treatment Facility | 405-321-2182 | Taste, smell, ingredients, water quality questions. |
| Action Center | 405-366-5396 | General city service action center questions. |
Norman Utility Billing Troubleshooting
| Problem | Likely reason | Do this next |
|---|---|---|
| Quick Pay cannot find account | Customer/account numbers are not entered as 6 digits. | Add leading zeros and use the top-right section of your utility bill. |
| Old Link account does not log in | City moved to MyUtility portal. | Existing Link users should reset password in the new MyUtility system. |
| Payment made but still at cutoff risk | Payments may not post for 24–48 hours. | Save confirmation and call 405-217-7739 if cutoff is possible. |
| Service disconnected | Nonpayment and restoration process needed. | Pay in full plus $50 trip charge; then call Customer Service. Turn off faucets/toilet valves first. |
| Bill seems too high | Usage tier jump, summer surcharge, leak, irrigation, sewer recalculation, trash/recycling line items. | Check MyUtility usage charts and leak alerts before requesting deeper review. |
| Trash not picked up | Weather, unusual volume, missed cart, or route delay. | Call Sanitation at 405-329-1023 or email sanitation@normanok.gov. |
| Suspicious utility call/email | Utility scam or spoofed message. | Hang up or ignore suspicious email, then contact City billing directly at 405-217-7739 or custsvc@normanok.gov. |
Norman Water Bill Decision Tool
Choose your situation. This tool does not connect to Norman systems or show a live balance.
Map and Office Planning
Use this map for the Development Center / Revenue Division payment location. Call first for disconnection, reconnection, payment arrangement, or urgent service questions.
Utility payment office
225 N. Webster Ave., Norman, OK 73069.
Office and drive-through
Listed as 8 a.m.–5 p.m., Monday–Friday. Drive-through is on the west side of the building.
Night deposit box
On the west side of the building. Payments after 5 p.m. on due date may still receive late fees.
Official Norman Utility Links Used in This Guide
City of Norman Water Bill Pay FAQs
Where do I pay my City of Norman utility bill online?
Use the MyUtility portal at myutility.normanok.gov for full account tools, or use the Quick Pay option if you have your 6-digit customer number and 6-digit account number from the utility bill.
What information do I need for Norman Quick Pay?
You need the customer number and account number from the top-right section of your utility bill. Each is 6 digits, and you must enter leading zeros if needed.
What phone number do I call for Norman utility billing help?
The City pay page lists Billing/Customer Service assistance at 405-217-7739. The automated pay-by-phone option is listed as 405-366-5320.
What if my Norman utility service was disconnected for non-payment?
The City says to pay at the office at 225 N. Webster Ave. or by phone at 866-930-0284, then call Customer Service at 405-217-7739 from 8 a.m. to 5 p.m. Monday through Friday. Turn off all faucets and toilet valves before restoration.
How long do online payments take to post?
The portal says payments may not post for 24 to 48 hours. If you are in a possible cutoff situation, call 405-217-7739.
What are the City of Norman card and eCheck fees?
The utility rates page lists a $3.30 convenience fee for credit and debit card payments and a $0.50 convenience fee for eChecks. These are processor fees, not City-retained fees.
What is the Norman residential water deposit?
The City lists a $60 deposit for residential customers. A one-time $10 processing/connection fee is added to the first bill for each new account.
How do I start or transfer utility service in Norman?
The City says customers may call the office to establish service, and the deposit can be added to the first bill. Deposits can transfer to another Norman address with a $20 transfer fee.
Why is my Norman water bill high?
Common causes include higher usage tiers, July/August usage over 20,000 gallons, irrigation, leaks, sewer recalculation from winter usage, trash/recycling charges, or delayed payment posting. Use MyUtility usage data and leak alerts first.
Who do I call for a Norman water or sewer emergency?
Call 405-329-0703 for a water/sewer emergency such as a line break, sewer backup or meter leak. After hours or on weekends, call 405-321-1600 and follow the menu to Police Dispatch.
Who handles trash and recycling questions?
Call Sanitation at 405-329-1023 for trash pickup, second carts, bulky pickup, missed cart, transfer station, or recycling questions.
Does this page collect Norman utility payments?
No. This is an informational guide. Use the City of Norman’s official MyUtility portal, Quick Pay, pay page, or Customer Service for live balances, payment posting, cutoff status, and account service.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.