Jonesborough Water Bill & Service Help
Need to pay a Town of Jonesborough water bill, call the Water Office, get a new utility account number, start service, set up bank draft, report a leak, understand a high bill, or restore service after non-payment? Use the official Town of Jonesborough Water Administration route, not the Jonesboro Arkansas utility page.
This rebuilt guide fixes the old page’s provider mismatch and gives practical local answers: online utility payment, phone payment, Town Hall address, 24/7 leak line, account-name changes, new service paperwork, 2025 rate notes, cut-off rules, irrigation meter guidance, meter-reading tips, water treatment details, and wrong-provider checks.
Do This First Based on Your Jonesborough Water Problem
Use the official Town payment system. Enter your utility customer/account number with no spaces or dashes.
Pay utilitiesThe Town updated its utility payment system in 2025. Call the Water Department if your old account number does not work.
Call 423-753-1040Full payment must be received by 2:30 p.m. for same-day restoration after non-payment cut-off.
Restoration stepsCall 423-753-1040. The Town answers this line 24/7 and can dispatch the on-call crew when needed.
Leak helpJonesborough Water Department Fast Facts
Correct provider
The correct provider for this page is the Town of Jonesborough, Tennessee Water System, handled through Water Administration / Town Recorder at Town Hall.
Water Office
Call 423-753-1040 for billing, usage, account-name changes, new service, late bills, temporary cut-offs and leak/no-water reporting.
Town Hall
123 Boone Street, Jonesborough, TN 37659. The Water Administration office lists hours of 8:00 a.m.–4:30 p.m.
Phone payment
The official frequently requested numbers page lists 833-591-7251 for paying utilities by phone.
Important Correction: This Is Jonesborough TN, Not Jonesboro AR
The current URL is for Jonesborough Water Department, but the older page content was about Jonesboro, Arkansas City Water and Light. That is a different provider, state, payment portal, phone number and office address. For this URL, the correct official source is the Town of Jonesborough, Tennessee.
| If your bill says… | Use this provider | Why it matters |
|---|---|---|
| Town of Jonesborough, TN | Use Jonesborough Town Hall / Water Administration and the Town online utility payment system. | This guide is written for Jonesborough, Tennessee. |
| City Water and Light of Jonesboro, AR | Use Jonesboro CWL, not Jonesborough TN. | Jonesboro AR uses a different phone, address and payment processor. |
| Chuckey Utility District | Use Chuckey Utility District’s own billing office and payment page. | Nearby service areas can overlap in search results, but accounts are separate. |
| Johnson City, TN water/sewer | Use Johnson City utility billing. | Johnson City is a separate municipal utility provider. |
| Jonesboro, Louisiana | Use Jonesboro LA utility payment resources. | Same/similar town name, different state and bill system. |
How to Pay a Jonesborough TN Water Bill Online
Use this route for a normal Town of Jonesborough utility bill. If you have an old account number, a missing bill, a late bill, or service at risk, call the Water Office first.
Start at the official Town payment system
Open the official Town of Jonesborough Online Payment & Inquiry System. Choose Pay Utilities.
Enter the utility customer/account number correctly
The official payment page says to enter the customer account number for utility payments and not to enter spaces or dashes.
Use the new account number if needed
The Town updated its utility payment system in 2025 and customers were assigned new account numbers. If the old number fails, call 423-753-1040.
Review account and bill details
Confirm the service address, account holder, amount due, billing period, and payment method before submitting.
Save proof and call if urgent
Save your confirmation, amount, payment date and account number. For late bills or cut-off risk, call the Water Office to confirm posting and service status.
Jonesborough Water Bill Payment Options Compared
| Payment option | Official detail | Best for | Be careful when… |
|---|---|---|---|
| Online utility payment | Town e-services payment page allows utility bill payment by customer/account number with no spaces or dashes. | Routine monthly bill payment and online inquiry. | Your account number changed, the account is late, or service is at risk. |
| Phone payment | The Town lists 833-591-7251 for paying utilities by phone. | Customers who want to pay without using the web portal. | The automated system cannot find your account or you need cut-off/restoration confirmation. |
| Credit card | Water Administration says water and sewer bills can be paid by credit card. | Routine payment when card payment is accepted through the Town route. | Service is disconnected and same-day restoration depends on the 2:30 p.m. full-payment rule. |
| Bank draft | Water/sewer/garbage customers can complete the Bank Draft Authorization process and provide a void check or savings/deposit withdrawal slip. | Recurring payment on the due date printed on the monthly bill. | Your bank changed, your bill does not yet say “Auto Draft on,” or the first draft has not started. |
| Town Hall / Recorder’s Office | Billing and payments are handled at Town Hall, 123 Boone Street, during office hours. | New service, name changes, fee payments, account-number help, and urgent account questions. | You arrive after 2:30 p.m. needing same-day restoration after non-payment cut-off. |
New Utility Account Number After the 2025 System Update
The Town announced in 2025 that utility customers were assigned new account numbers after a billing software update. If online payment does not recognize your old number, call the Jonesborough Water Department at 423-753-1040.
If the number is not found
Do not keep trying random versions. Call Water Administration and ask for the new account number tied to your service address.
Have this ready
Customer name, service address, old account number if available, phone number, and billing address.
After you get it
Save the new number in your bill-pay records and use it without spaces or dashes when using the online payment system.
Jonesborough Water Department Phone, Address and Hours
Water Office / billing
423-753-1040
Use for billing, usage, new account number, new service, name changes, late bills, leaks and no-water calls.
Town Hall
123 Boone Street
Jonesborough, TN 37659. Water Administration operates through the Town Recorder’s Office at Town Hall.
Office hours
The official Water Administration page lists office hours as 8:00 a.m.–4:30 p.m.
Phone utility pay
833-591-7251
Use the Town-listed phone payment number for utilities.
Water Distribution
Water Distribution Director / distribution line: 423-753-1003. Use billing first unless the issue is line, pressure or field-service related.
Utility Manager
The official water pages list Kevin Brobeck, Utility Manager, at 423-753-1007.
Jonesborough Bank Draft for Water, Sewer and Garbage Bills
Bank Draft Services are available for water, sewer and garbage customers. The Town says the draft begins only when your bill shows the message “Auto Draft on (Date)”, and the amount is drafted on the due date printed on your monthly bill.
Print and complete the authorization form
Use the official Bank Draft Authorization Form linked from the Water Administration page.
Attach the correct banking proof
Provide a void check for checking draft or a void savings/deposit withdrawal slip for savings draft.
Deliver or mail it to Town Hall
Deliver or mail the completed form and banking proof to the Jonesborough Water Department at Town Hall, 123 Boone Street.
Keep paying until the bill confirms Auto Draft
The Town specifically reminds customers to keep paying their monthly bill until the bill states “Auto Draft on (Date).”
Call if your bank changes
If you change banks, contact the Water Department immediately to prevent delays in the drafting process.
Start New Jonesborough Water Service
What the application asks for
- Requested service start date.
- Name and Social Security number field.
- Service address and billing address.
- Home phone and cell phone.
- Previous service with the Town of Jonesborough.
- Previous address if applicable.
- Business principals or responsible party if business service.
- Driver’s license number and copy.
- Email address.
How to submit
- Download the official Water Service Application.
- Bring the completed application to Town Hall at 123 Boone Street.
- Pay the required fee at Town Hall.
- Call 423-753-1040 to confirm fee amount and timing before visiting.
- Ask whether trash/garbage setup is included or separate for your address.
Cut-Offs, Non-Payment and Same-Day Restoration
Official rule to know: Customers whose water service is disconnected for non-payment must pay a $40 penalty charge in addition to the previously due water bill. After water service is discontinued, full payment must be received by 2:30 p.m. to have water service restored the same day.
Before 2:30 p.m.
For same-day restoration, ask the Water Office for the full required amount and make sure payment is received before 2:30 p.m.
Amount due
Ask whether the total includes old bill balance, current bill, $40 penalty, service charge, and any other account charges.
Call after paying
If service is off, payment alone may not answer restoration timing. Call 423-753-1040 to confirm next steps.
Jonesborough Water, Sewer and Garbage Rate Notes
The Town’s 2025 rate PDF lists the following rate examples. Always confirm current rates with the Town because the Water Administration page says rates are established by the Board of Mayor and Aldermen and can be adjusted.
| Category | Inside city limits | Outside city limits | Useful note |
|---|---|---|---|
| Water minimum monthly billing | First 1,000 gallons: $23.00 | First 1,000 gallons: $38.00 | After the minimum, price changes by gallon tier. |
| Water tiers | $3.50 / $3.75 / $4.75 residential over 5,000 / $6.75 commercial-industrial over 5,000 per thousand. | $5.85 / $6.10 / $7.10 residential over 5,000 / $9.10 commercial-industrial over 5,000 per thousand. | Compare inside/outside city status before estimating a bill. |
| Sewer minimum monthly billing | First 1,000 gallons: $27.13 | First 1,000 gallons: $44.88 | Sewer charges are based on water used during the monthly billing period. |
| Sewer tiers | $4.25 / $4.50 / $5.75 residential over 5,000 / $7.75 commercial-industrial over 5,000 per thousand. | $7.19 / $7.44 / $8.69 residential over 5,000 / $10.69 commercial-industrial over 5,000 per thousand. | High water use can also raise sewer charges unless a valid irrigation meter applies. |
| Activation service charge | $50.00 for sewer and water activation service charge shown in the 2025 rate PDF. | Call before starting service because fees may update. | |
| Garbage | Garbage activation service charge: $55.00. Garbage rate per can: $19.00. | Water, sewer and garbage may all appear in the customer workflow. | |
High Jonesborough Water Bill: Check This Before Paying Blindly
Compare billing days
The Town says the meter-read date is on the bill, and it is important to compare the number of days between billings when comparing costs.
Check homeowner-side leaks
Turn everything off. If the meter dial still moves, the Town says there is a leak somewhere on the homeowner side of the meter.
Call usage/billing
Questions related to billing or usage should go to Water/Sewer Administration at Town Hall: 423-753-1040.
| What you see | Possible reason | Useful next step |
|---|---|---|
| Usage jumped | Toilet leak, irrigation, hose bibb, extra household use, homeowner-side service leak, or longer billing cycle. | Check the meter with all water off and compare bill dates. |
| Water use high and sewer high | Sewer charges are based on water used during the monthly billing period. | Ask whether usage, sewer charge and billing route are correct. |
| Outdoor watering increased bill | Landscaping water can be billed with sewer unless an approved irrigation meter applies. | Ask the Recorder’s Office about an irrigation meter if you are within town limits and qualify. |
| Bill never arrived | Mail issue or billing address issue. | The Town says customers are responsible for paying monthly bills whether or not a bill has been received. Call the Water Office if a bill is late. |
Leaks, Low Pressure, No Water and After-Hours Help
The Water Quality page says the Town answers 423-753-1040 24 hours a day, 7 days a week. Line leaks or water problems can be reported there, and the dispatcher can call out the on-call crew if needed.
Water Distribution
Water Distribution maintains nearly 600 miles of water line, 400+ hydrants and over 2,000 water valves, and responds to leaks, low pressure and no-water calls.
Report with detail
Give the exact address, nearest cross street, water color/pressure issue, whether water is in the road, and whether homes nearby are affected.
Private-side responsibility
The Town says homeowners are responsible for repairing problems on the line and service leaving the meter.
Jonesborough Water Quality, Treatment and Source Water
Water source
The Water Treatment page says the source for the system is the Nolichucky River.
Treatment plant
The plant is located off Arnold Road in Washington County and uses charcoal filtration plus MIOX mixed-oxidant disinfection.
Reports and testing
The Water Treatment page says drinking water test results are available on request and the most current annual report can be viewed online.
Irrigation Meter: Avoid Sewer Charges on Approved Outdoor Water
Residents within Jonesborough’s city limits are charged water and sewer fees. The Water Administration page says a town resident can purchase an irrigation meter at the Recorder’s Office for landscaping and irrigation only, and water through that meter will not be charged sewer fees if it is not connected to the household or sewer system.
Best for
Landscaping and irrigation water that is truly separate from household use and the sewer system.
Where to ask
Ask at the Recorder’s Office at Town Hall before installing or assuming eligibility.
Important condition
The resident must be able to show that water use through the irrigation meter is in no way connected to the household or sewer system.
Jonesborough Town Hall Map for Water Billing
Use this map for Water Administration, new service application, bank draft paperwork, account-name changes, billing questions and urgent payment help. Call ahead if service is at risk or you need same-day restoration.
Town Hall address
123 Boone Street, Jonesborough, Tennessee 37659.
Office hours
Water Administration lists office hours of 8:00 a.m.–4:30 p.m.
Bring this
Bill, new account number if available, service address, photo ID, payment proof, bank draft form, void check/slip, and service application if starting service.
Official Jonesborough Water Bill Links Used in This Guide
Jonesborough Water Department Bill Pay FAQs
How do I pay my Jonesborough TN water bill online?
Use the official Town of Jonesborough Online Payment & Inquiry System and choose Pay Utilities. Enter your customer/account number without spaces or dashes.
What is the Jonesborough Water Department phone number?
Call the Water Office at 423-753-1040 for billing, usage, new account numbers, new service, account-name changes, cut-offs, leaks and no-water problems.
What is the Jonesborough phone payment number for utilities?
The Town’s frequently requested phone numbers page lists 833-591-7251 for paying utilities by phone.
Where is the Jonesborough Water Office?
Water Administration operates through the Town Recorder’s Office at Town Hall, 123 Boone Street, Jonesborough, TN 37659.
What are Jonesborough Water Administration office hours?
The official Water Administration page lists office hours of 8:00 a.m. to 4:30 p.m.
Why does my old Jonesborough utility account number not work online?
The Town updated its utility billing/payment system in 2025 and assigned new account numbers. Call the Water Department at 423-753-1040 for your new account number.
How do I start water service in Jonesborough?
Download the official Water Service Application and bring it to Town Hall at 123 Boone Street to pay the required fee. Call 423-753-1040 to confirm current fee and timing.
What happens if my Jonesborough water service is cut off for non-payment?
Customers disconnected for non-payment must pay a $40 penalty in addition to the previously due water bill. Full payment must be received by 2:30 p.m. for same-day restoration.
Who do I call for a Jonesborough water leak, low pressure or no water?
Call 423-753-1040. The Town says this line is answered 24 hours a day, 7 days a week, and a dispatcher can call out the on-call crew if needed.
Is this the same as Jonesboro Arkansas City Water and Light?
No. Jonesborough, Tennessee and Jonesboro, Arkansas are different providers with different payment systems, addresses and phone numbers. Use the provider printed on your bill.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.