Montgomery County Water Department, AL: Bill Pay and Phone
Use official Montgomery Water Works & Sanitary Sewer Board resources to pay your Montgomery area water and sewer bill online, by phone, by text, mail, drop box or customer portal. Find the correct customer care phone number, payment portal, office address, call center hours, start/stop service links and practical payment safety tips.
If you are searching for Montgomery County Water Department AL bill pay, the local water utility listed by Montgomery County is Montgomery Water Works. Choose the task closest to what you need: pay online, pay by phone, pay by text, use drop box, start/stop service, update account information, or contact customer care.
Choose one option. The official action card below updates for online payment, phone payment, text payment, customer service, mail, drop box, start service, transfer service and account support.
💳 Pay online — use the official MWWSSB WebPay portal
Use this for: paying your Montgomery Water Works and sewer bill online.
Keep ready: account number, service address, bill amount and payment method.
Best route: start from mwwssb.com or the official webpay.mwwssb.com portal.
Montgomery Water Bill Quick Facts Before You Pay
Montgomery County’s own frequently called numbers page lists Montgomery Water Works as the local water utility. The official Montgomery Water Works & Sanitary Sewer Board contact form lists 2000 Interstate Park Drive, Montgomery, AL 36109, phone 334-206-1600, fax 334-472-9415, and email customercare@mwwssb.com.
For service and account help, MWWSSB pages list call center hours as Monday through Friday, 7:00 AM to 6:00 PM. Lobby/kiosk hours are listed as Monday through Friday, 7:00 AM to 4:00 PM.
What This Montgomery County Water Department Guide Covers
How to Pay Montgomery Water Bill Online
The safest online route is to start from the official Montgomery Water Works & Sanitary Sewer Board website or directly open the official WebPay portal. This helps you avoid unrelated bill-pay websites and old payment links.
Online payment is useful when you need fast confirmation, want to manage an account, or want to pay without visiting the office. Keep your account number and bill details ready before opening the portal.
Open the official MWWSSB website
Start from the official Montgomery Water Works & Sanitary Sewer Board website.
Open the Pay My Bill page
Use the official MWWSSB Pay My Bill page for current payment options.
Go to the WebPay portal
Use the official Montgomery Water Works WebPay portal to pay online.
Enter account details carefully
Use the exact account number and service address shown on your bill. Do not guess if the portal cannot locate the account.
Save confirmation
Save the confirmation number, payment date, amount and method until your account clearly shows paid.
Montgomery Water Bill Phone Payment and Text Payment
Montgomery Water Works lists pay-by-telephone through its automated phone system at 334-206-1600. It also promotes pay-by-text by texting PAY to 844-997-4181.
Before paying by phone or text, keep this ready
- Your Montgomery Water Works bill.
- Account number.
- Service address.
- Amount due.
- Payment method.
- A place to save confirmation details.
334-206-1600
Automated phone payment route
Text PAY to 844-997-4181
Use only if you trust the official MWWSSB text setup.
Montgomery Water Works Phone Number, Address and Hours
Use Montgomery Water Works customer care for bill questions, account help, start/stop service, payment problems and official support. The contact form lists the main office at 2000 Interstate Park Drive, Montgomery, AL 36109.
2000 Interstate Park Drive
Montgomery, AL 36109
334-472-9415
Monday–Friday
7:00 AM to 6:00 PM
Monday–Friday
7:00 AM to 4:00 PM
Billing and Account Help
Call 334-206-1600 for payment, account, service, start/stop, transfer and customer care questions.
Customer careOnline Payment Help
Use WebPay for online bill payment, account sign-in and secure account management.
WebPay portalMontgomery Water Bill Payment Options Compared
Montgomery Water Works offers several payment routes. The best option depends on how urgent your payment is, whether you need proof, and whether you want to manage service online.
| Payment option | How it works | Best for | Practical warning |
|---|---|---|---|
| Online WebPay | Use webpay.mwwssb.com. | Fast online payment and account management. | Use official mwwssb.com or webpay.mwwssb.com only. |
| Pay by phone | Call 334-206-1600 and use automated payment route. | Payment without website access. | Save confirmation number before ending call. |
| Pay by text | Text PAY to 844-997-4181. | Mobile payment from phone. | Use only official MWWSSB text instructions. |
| Drop box | Use payment drop boxes at MWWSSB or Alabama Power listed location. | After-hours local payment drop-off. | Not ideal for urgent shutoff-risk payments unless customer care confirms timing. |
| Mail payment | Mail payment using official bill instructions. | Customers paying early by check. | Avoid mail when due date is close. |
| Customer care | Call 334-206-1600. | Account problems, late payment questions and service changes. | Call center hours are Monday–Friday, 7 AM–6 PM. |
Montgomery Water Bill Mail Payment and Drop Box Options
For non-urgent check payments, use the payment instructions printed on your official Montgomery Water Works bill. MWWSSB payment search information also lists drop box options available 24 hours a day.
Montgomery Water Works
2000 Interstate Park Drive
Montgomery, AL 36109
Alabama Power
200 Dexter Ave.
Montgomery, AL 36109
334-206-1600
Call if payment is urgent.
customercare@mwwssb.com
Use for non-urgent written support.
Include the account details
For mail or drop box, include the bill stub or account number so the payment posts to the correct account.
Do not use drop box for urgent cases without calling
If your service is at risk or already interrupted, call 334-206-1600 after making payment.
Keep proof
Keep check copy, money order receipt, payment photo, confirmation number or any proof until your account shows paid.
Start, Stop or Transfer Montgomery Water Service
Montgomery Water Works offers account service options for starting, stopping or transferring service. Use official MWWSSB start-service and account-service pages to avoid submitting private information through the wrong site.
Before starting service, prepare this
- Service address.
- Applicant name and contact information.
- Move-in or requested start date.
- Identification or account setup details requested by MWWSSB.
- Billing address if different from service address.
- Deposit or setup requirements if requested.
Before stopping or transferring service, prepare this
- Current account number.
- Current service address.
- Stop or transfer date.
- Forwarding address for final bill.
- New service address if transferring.
- Best phone number and email.
Open the official start-service page
Use MWWSSB Start Service for new service instructions.
Use account service options
Open MWWSSB Account Services for account updates and service options.
Call if move timing is close
Call 334-206-1600 if you need same-week or urgent service timing confirmed.
Montgomery Water Works Account Services and Customer Care Help
Use MWWSSB account services when you need to update account information, manage online access, ask about payments, start/stop service, or contact customer care.
2000 Interstate Park Drive
Montgomery, AL 36109
Before contacting customer care, keep this ready
- Account number.
- Service address.
- Name on account.
- Payment confirmation if already paid.
- Bill date and due date.
- Clear description of issue.
- Best callback number.
Montgomery Water Bill Payment Timing, Late Payment and Safety Tips
Water bill payment timing matters when the account is close to due date or service interruption. Online, phone and text payments are usually more practical than mail or drop box when you need faster posting, but you should still confirm account status directly if the payment is urgent.
Use this checklist before paying late
- Check the exact due date and amount due.
- Use official MWWSSB payment routes only.
- Save confirmation number immediately.
- Call customer care if service is already interrupted.
- Ask whether payment posting is immediate or delayed.
- Do not depend on mail or drop box for same-day proof.
- Keep all receipts until account shows paid.
Official Montgomery Water Works Links and Resources
Use these official MWWSSB and Montgomery County resources first. They help avoid wrong water providers, outdated phone numbers and unrelated Montgomery County pages.
💧 MWWSSB Home
Official Montgomery Water Works & Sanitary Sewer Board website.
Open MWWSSB💳 Pay My Bill
Official payment options page for online, phone, text and payment drop information.
Open Pay My Bill💳 WebPay Portal
Official online bill payment and customer portal for Montgomery Water Works.
Open WebPay🧾 Account Services
Official account service page for account and customer service options.
Open Account Services🏠 Start Service
Official MWWSSB start service page for new water/sewer service.
Open Start Service☎️ County Called Numbers
Montgomery County page listing Montgomery Water Works as the local utility.
Open County NumbersMontgomery Water Works Office Map
Montgomery Water Works & Sanitary Sewer Board contact information lists the office at 2000 Interstate Park Drive, Montgomery, AL 36109. Use this map for the office, kiosk/lobby planning and drop box location.
Montgomery Water Works & Sanitary Sewer Board
Use this map for the official MWWSSB office address.
Montgomery Water Works Phone Number, Address, Hours and Help Table
Use this quick table when you need to pay, call customer care, start service, stop service, use a drop box or contact the office.
| Need | Official detail | Best action |
|---|---|---|
| Online bill pay | MWWSSB WebPay portal | Use for online payment and account management. |
| Pay by phone | 334-206-1600 | Use automated phone payment or customer care route. |
| Pay by text | Text PAY to 844-997-4181 | Use only official MWWSSB text payment instructions. |
| Customer care | customercare@mwwssb.com | Use for non-urgent written account support. |
| Office address | 2000 Interstate Park Drive, Montgomery, AL 36109 | Use for office, lobby/kiosk and drop box planning. |
| Call center hours | Monday–Friday, 7:00 AM–6:00 PM | Call during these hours for live support. |
| Lobby/kiosk hours | Monday–Friday, 7:00 AM–4:00 PM | Use for in-person/kiosk planning. |
| Fax | 334-472-9415 | Use only when requested by MWWSSB staff. |
FAQs About Montgomery County Water Department Bill Pay
How do I pay my Montgomery AL water bill online?
Use the official Montgomery Water Works WebPay portal at webpay.mwwssb.com. You can also start from the official MWWSSB Pay My Bill page.
What is the Montgomery Water Works phone number?
The main Montgomery Water Works customer care phone number is 334-206-1600.
Is Montgomery County Water Department the same as Montgomery Water Works?
For local water utility help, Montgomery County’s official frequently called numbers page lists Montgomery Water Works. Use MWWSSB official resources for water and sewer bill payment.
Where is Montgomery Water Works located?
Montgomery Water Works & Sanitary Sewer Board is listed at 2000 Interstate Park Drive, Montgomery, AL 36109.
What are Montgomery Water Works call center hours?
MWWSSB service pages list call center hours as Monday through Friday, 7:00 AM to 6:00 PM.
What are Montgomery Water Works lobby or kiosk hours?
MWWSSB start/apply service pages list lobby/kiosk hours as Monday through Friday, 7:00 AM to 4:00 PM.
Can I pay Montgomery Water Works by text?
Yes. MWWSSB payment information says customers can text PAY to 844-997-4181 to pay from a phone.
Does Montgomery Water Works have a drop box?
Payment information lists a 24-hour drop box at 2000 Interstate Park Drive and another at Alabama Power, 200 Dexter Ave., Montgomery, AL 36109.
How do I start Montgomery water service?
Use the official MWWSSB Start Service page or call 334-206-1600 during call center hours for account setup help.
What email should I use for Montgomery Water Works customer care?
The official contact form lists customercare@mwwssb.com for customer care contact.
Best Way to Pay Montgomery County Water Department Bill in 2026
The best path is simple: start from the official MWWSSB Pay My Bill page, use the WebPay portal, or call 334-206-1600 for payment and customer care help.
For the topic Montgomery County Water Department, AL: Bill Pay & Phone, this guide covers the full user intent: online payment, phone payment, text payment, customer care phone number, office address, hours, drop boxes, start/stop service, account services, official links, map and FAQs.
Important Notice: This article is an independent informational guide and is not Montgomery Water Works & Sanitary Sewer Board, Montgomery County, WebPay, CityBase, Alabama Power or an official payment processor. Payment links, phone numbers, office hours, fees, drop box locations, account rules and service instructions can change. Always verify urgent or official matters directly with Montgomery Water Works before acting.