Pay or Fix a Greenville Water Bill
Need to pay Greenville Water online, use Paymentus, set up AutoPay, call customer service, report a water outage, start or stop service, check 2026 rates, understand a delinquent charge, or find bill assistance? This guide gives the official route first and keeps the details short, useful and easy to scan.
Start Here: Pick the Exact Greenville Water Task
Use Paymentus One Time Payment. No registration required; account number from your paper bill is needed.
Pay through PaymentusRegister/login for current bill, AutoPay, bill history, payment history and account details.
Open My AccountFor billing, balance, login issues, service changes, time extensions and emergencies, call 864-241-6000.
Customer ServiceFor leaks, line ruptures, loss of service or water emergencies, call 864-241-6000 day or after hours.
Emergency helpHow to Pay a Greenville Water Bill Online
The official online payment route is Greenville Water’s Paymentus portal. Start from GreenvilleWater.com or the Ways To Pay page so you do not enter your account number on an unrelated “Greenville” utility page.
Open the official payment route
Start from Greenville Water’s Ways To Pay page or direct Paymentus Greenville Water System.
Choose one-time payment or login
Use Make One Time Payment to pay without registering. Use login/register if you want AutoPay, current bill, bill history, payment history or account-detail updates.
Enter the account number from your bill
Paymentus says all you need for one-time payment is the account number from your paper bill. If the account cannot be found, call 864-241-6000 before making duplicate attempts.
Pick the payment method
Greenville Water lists one-time payment methods including eCheck/bank account, credit/debit card, PayPal, PayPal Credit, Venmo and Google Pay. The Paymentus portal also displays Apple Pay.
Save confirmation
Paymentus says payments made before midnight post next day; payments made after midnight post within 48 hours. Save the confirmation number, amount, date and payment method.
Paymentus Login, Registration and Posting Details
One Time Payment
Use this if you only want to pay the current bill. No registration is required, but you need the account number from the bill.
Registered account
Use this to view current bill, sign up for AutoPay, see bill/payment history and edit account details.
Portal support
For login/registration problems, call Greenville Water at 864-241-6000 during business hours. Paymentus 24/7 assistance is listed at 1-800-420-1663.
Greenville Water Payment Options Compared
| Payment option | Official detail | Best for | Do not miss this |
|---|---|---|---|
| Online one-time payment | Paymentus One Time Payment using account number from paper bill. | Fast payment without creating an account. | Save confirmation number and allow posting time. |
| My Account login | Paymentus customer portal for current bill, AutoPay, bill/payment history and account details. | Ongoing account management and recurring payment setup. | Use official ipn2.paymentus.com/cp/gws1 portal linked from Greenville Water. |
| Pay by phone | Automated payment system available 24 hours a day, 7 days a week at 864-241-6000. | Customers who prefer phone payment or do not want to use the portal. | Keep your bill, account number and payment method ready. |
| In person / drive-up | Main office at 407 West Broad Street. Drive-up window faces Hyde Street and is open 8 a.m.–5 p.m. Monday–Friday. | Local payment, direct account help or urgent support during business hours. | Parking deck clearance is 7 feet; drive-thru clearance is 8 feet 6 inches. |
| Drop box | Located beside the drive-up window. Payments are processed the following business day. | After-hours check/money-order drop-off. | Not best if the account is already in non-payment status. |
| Mail payments to P.O. Box 687, Greenville, SC 29602. | Non-urgent mailed payment. | Include account details and allow mail/processing time. | |
| Local store payment | Greenville Water lists local stores participating in the CheckFreePay network. | Customers who need a participating retail payment location. | Confirm store participation and any store fee before relying on it. |
Greenville Water Phone Number, Office, Mail and Hours
Customer Service
864-241-6000
Use for billing, payment, time extension, account login, balance, service and emergency routing.
Physical office
407 W Broad St.
Greenville, SC 29601
Use for in-person help and drive-up payment.
Mailing address
P.O. Box 687
Greenville, SC 29602
Use for mailed payments and written correspondence.
Office hours
Monday–Friday
8:00 a.m.–5:00 p.m.
Night drop is available 24/7; drop-box payments process next business day.
AutoPay, Paperless Billing and Recurring Payment
AutoPay
Greenville Water’s Paymentus account portal allows customers to sign up for AutoPay so monthly payments are handled automatically.
Paperless billing
Use the official Paperless Billing link from Greenville Water’s Ways To Pay resources to reduce mailed bills and manage your account online.
Confirm first cycle
Keep paying normally until the portal clearly shows AutoPay is active. Watch the first automatic payment before assuming setup is complete.
Start, Stop or Move Greenville Water Service
Official route: Greenville Water has a dedicated Start / Stop / Move page with an online service form. Use this instead of sending private account details through unrelated websites.
Start service
Use the official online form for new service. Prepare service address, customer name, contact details, move-in date and billing address if different.
Move service
If you already have Greenville Water, use the same official service route and include the current and new addresses plus transfer date.
Stop service
Do not assume billing stops automatically when you move. Submit a stop/move request and confirm final billing.
2026 Greenville Water Rates and Service Fees
Greenville Water’s rate page lists 2026 rates effective January 1, 2026. Your exact bill depends on meter size, inside/outside City of Greenville status, usage and service fees.
City customer water use
$1.93 per 1,000 gallons volumetric charge shown for City of Greenville customers.
Outside-city water use
$2.68 per 1,000 gallons volumetric charge shown for outside City of Greenville customers.
Delinquent charge
Delinquent payment fee is 5% of the bill with a $7.50 minimum.
| Meter size / fee type | City of Greenville | Outside City of Greenville | Why users care |
|---|---|---|---|
| 5/8" meter base charge | $5.97 monthly | $8.23 monthly | Common residential meter size; base charge applies before usage. |
| 1" meter base charge | $14.90 monthly | $20.55 monthly | Larger meter means higher base charge. |
| 2" meter base charge | $47.64 monthly | $65.69 monthly | Often relevant for larger homes, irrigation or commercial accounts. |
| Volumetric charge | $1.93 per 1,000 gallons | $2.68 per 1,000 gallons | Usage spikes from leaks or irrigation show up here. |
| Returned payment | $30 | $30 | Failed payment can add cost and risk account status. |
| Non-pay charge | $40 | $40 | Important if the account reaches non-payment action. |
| After-hours turn-on | $75 between 5–7 p.m. | $75 between 5–7 p.m. | Restoration timing can add cost. |
| Meter test | $100 | $100 | Ask about process before requesting a test for a high bill. |
| Meter obstruction | $30 | $30 | Keep access clear around the meter box. |
| Unauthorized water use / tamper / lock removal | $200 minimum plus costs | $200 minimum plus costs | Never remove locks or devices from the meter box. |
High Greenville Water Bill: Fast Check Before You Call
Indoor leak check
Check running toilets, flappers, faucets, water heater relief valve, water softener cycles, crawlspace leaks and irrigation tied to the domestic meter.
Outdoor use check
Review hose bibs, sprinklers, pool filling, pressure washing, irrigation timers and wet spots near the meter or service line.
Fee check
Make sure the increase is not from delinquent fee, returned payment, non-pay fee, meter test, meter obstruction or account adjustment.
| What changed | Likely reason | What to prepare before calling |
|---|---|---|
| Usage increased | Leak, irrigation, pool fill, extra residents, longer billing period or meter read issue. | Current bill, prior bill, dates, repair photos, plumber invoice and usage notes. |
| Total rose but usage did not | Delinquent fee, non-pay charge, returned payment, meter obstruction or account adjustment. | Highlight every line item and payment history before calling. |
| Payment made but balance remains | Posting time, wrong account, late-night payment, failed payment method or Paymentus/portal issue. | Confirmation number, payment date, amount, account number and bank/card record. |
| Account was disconnected | Non-payment status, deposit requirement, final bill or repeated account-status issue. | Call 864-241-6000 during business hours and ask what is required for restoration. |
Financial Assistance and Payment Difficulty Help
Act early: Greenville Water says it has partnered with several agencies to help customers experiencing financial hardship. Review assistance before the account reaches non-payment or disconnection status.
Assistance partners
Official resources include SHARE, SC Homeowner Rescue Program, United Way SC 2-1-1, Greenville County Human Relations Commission, The Salvation Army and United Ministries.
Prepare documents
Have account number, service address, balance, past-due amount, household details, income/payment documents and best contact information ready.
Ask Greenville Water first
Call 864-241-6000 and ask what assistance, time extension or account-status options are currently available for your account.
Report a Greenville Water Leak, Line Rupture or Outage
Normal hours
Call 864-241-6000 for leaks, line ruptures, loss of service or water emergencies, Monday–Friday, 8 a.m.–5 p.m.
After hours / holidays
Call the same number, 864-241-6000. Greenville Water says it connects to the after-hours answering service.
Outage map
Use Greenville Water’s official outage page to view known outages, but call if you need to report a new outage or urgent issue.
Local Greenville SC Tips That Save Time
Greenville Water is not every Greenville in the U.S.
This page is for Greenville Water in South Carolina. Use greenvillewater.com and the Paymentus portal linked from it, not a different Greenville city payment site.
Use the drive-up window carefully
The drive-up window faces Hyde Street. Greenville Water lists drive-thru clearance at 8 feet 6 inches and parking deck clearance at 7 feet.
Drop box is not instant
The night drop is available 24/7, but payments are processed the following business day. Use online/phone and call if payment timing is urgent.
Keep meter access clear
Greenville Water lists a meter obstruction service charge. Keep meter boxes accessible and never tamper with locks, devices or meter-box equipment.
Greenville Water Office Map and Visit Planning
Use this map for Greenville Water’s official physical office at 407 W Broad St., Greenville, SC 29601. Bring your bill, account number, payment proof, ID and any service-change or tenant/landlord details.
Physical office
407 W Broad St., Greenville, SC 29601.
Hours
Monday–Friday, 8:00 a.m.–5:00 p.m.
Visit checklist
Bill, account number, service address, payment proof, ID, move date, landlord/tenant details and callback number.
Official Greenville Water Links
Greenville Water Bill FAQs
Where do I pay my Greenville Water bill online?
Use the official Greenville Water Paymentus portal at ipn2.paymentus.com/cp/gws1 or start from the official Greenville Water Ways To Pay page.
What is the Greenville Water phone number?
The main Greenville Water customer service and phone payment number is 864-241-6000.
Can I pay Greenville Water by phone?
Yes. Greenville Water lists an automated payment system available 24 hours a day, 7 days a week at 864-241-6000.
Where is Greenville Water located?
Greenville Water’s physical office is 407 W Broad St., Greenville, SC 29601.
What is Greenville Water’s mailing address?
Mail payments and correspondence to P.O. Box 687, Greenville, SC 29602.
What are Greenville Water office hours?
Greenville Water lists office hours as Monday through Friday, 8:00 a.m. to 5:00 p.m. The night drop is available 24/7, with payments processed the following business day.
Who do I call for a Greenville water leak or outage?
Call Greenville Water at 864-241-6000 for leaks, line ruptures, loss of service, water outages or other water emergencies. The same number connects to the after-hours answering service outside normal hours and on holidays.
What are the 2026 Greenville Water rates?
For 2026, Greenville Water lists a 5/8-inch meter base charge of $5.97 inside the City of Greenville and $8.23 outside the City. Volumetric charges are listed at $1.93 per 1,000 gallons inside the City and $2.68 per 1,000 gallons outside the City.
What is Greenville Water’s delinquent payment fee?
Greenville Water’s 2026 rates page lists delinquent payment at 5% of the bill with a minimum of $7.50.
How do I start, stop or move Greenville Water service?
Use Greenville Water’s official Start / Stop / Move page and online form, or call 864-241-6000 if timing is urgent.
Does Greenville Water offer financial assistance?
Yes. Greenville Water lists partner agencies for financial assistance, including SHARE, SC 2-1-1, Greenville County Human Relations Commission, The Salvation Army and United Ministries.
Is WaterBillsPay.org the official Greenville Water website?
No. This is an independent informational guide. Use the official GreenvilleWater.com and Paymentus links for live balances, payments, account status, rates, assistance and service actions.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.