Pay or Fix a Carbondale Utility Bill
Need to pay a City of Carbondale water or sewer bill, use InvoiceCloud, start water/sewer/refuse service, pay a reconnect fee, check current rates, ask about a high bill, or avoid a disconnection mistake? This guide gives the official route first and explains what matters before you submit payment.
Start Here: Pick the Exact Carbondale Utility Task
Use the City’s Online Bill Pay page, then choose Pay Your Water / Sewer Bill.
Open bill payFor water, sewer, refuse, billing, due date, disconnect or reconnect questions, call 618-457-3265.
Water & Sewer pageUse the residential or commercial service form, upload ID, and request connection at least 3 days ahead.
New resident infoRequest a City review before disconnection timing. A bill adjustment may be available under City rules.
Adjustment rulesHow to Pay a Carbondale Water / Sewer Bill Online
The City’s official Online Bill Pay page links to InvoiceCloud for water and sewer bills. Use the City link first so you do not land on a third-party payment site that is not the City’s official payment route.
Open the official City payment page
Start from Carbondale Online Bill Pay and choose Pay Your Water / Sewer Bill.
Use One Time Pay or register
InvoiceCloud says One Time Pay does not require registration. Registering is useful if you want account features such as AutoPay, paperless billing, account linking, or Pay by Text.
Enter the account number with the dash
The portal says to enter the account number with a dash between both sets of numbers. Example format: 123456-123.
Do not use online payment after the due date without calling
The City warns that to avoid interruption of service, customers should not pay online if making a payment after the due date. Call 618-457-3265 first.
Save proof until the account updates
The portal says payments may take up to 3 business days to reflect on the account. Save confirmation number, amount, account number, date, payment method and screenshot.
InvoiceCloud: What You Can Do Before Paying
Payment methods shown
The portal displays major cards and digital wallet options such as Visa, MasterCard, American Express, Discover, Google Pay, Apple Pay, PayPal, PayPal Credit, Venmo and eCheck.
Account registration
Register if you want ongoing account access, AutoPay, paperless billing, account linking, Pay by Text, or easier future payment review.
Posting time
Allow up to 3 business days for payment to reflect. If service status is urgent, call the Revenue Office before relying on portal posting.
Carbondale Utility Payment Options Compared
| Payment option | Official detail | Best for | Do not miss this |
|---|---|---|---|
| Online InvoiceCloud | Pay Your Water / Sewer Bill from the City’s Online Bill Pay page. | One-time online payment, account registration, AutoPay, paperless billing and Pay by Text. | Use account number format with dash. Allow up to 3 business days for posting. |
| In person at City Hall / Revenue Office | Revenue Office, 200 S. Illinois Avenue, Carbondale, IL 62901. | Past-due account, service questions, reconnect timing or document delivery. | Office hours are Monday–Friday, 8 a.m.–4:30 p.m. |
| Payment after due date | City says do not pay online after the due date if you want to avoid service interruption. | Accounts with late payment, disconnect notice or urgent posting risk. | Call 618-457-3265 before paying online. |
| Water reconnect fee | Use the City’s Water Reconnect Fee form after service interruption for non-payment. | Customers whose service was interrupted and who need restoration. | Past-due balance must be made current in addition to reconnect request. |
| Pay for someone else | City form allows payment toward another Carbondale resident’s water bill and reconnect fee, if applicable. | Helping a student, parent, dependent or another resident. | Use the official City form, not an informal third-party transfer. |
| Banks listed in service agreement | The City service agreement references payment at City Hall and participating local banks, plus online payment. | Customers who prefer local in-person payment. | Verify current bank acceptance with the Revenue Office before relying on it. |
Carbondale Water Bill Phone Number, Office, Mail and Hours
Revenue Office / billing
618-457-3265
Use for water, sewer, refuse billing, service setup, late payment, reconnect and account questions.
Revenue Office
200 S. Illinois Avenue
Carbondale, IL 62901
Official billing and payment office listed on the Online Bill Pay page.
Mailing address
P.O. Box 2047
Carbondale, IL 62902
Use account details with mailed documents or payments.
Office hours
Monday–Friday
8:00 a.m.–4:30 p.m.
Verify holiday closures before visiting.
Public Works
618-457-3270
Public Works is listed at 200 S. Illinois Avenue and oversees water/wastewater plants and infrastructure, streets, storm sewers, refuse and recycling.
Water Treatment Plant
618-529-1731
Listed physical address: 2401 S. McLafferty Road, Carbondale, IL 62901.
General City Hall
618-549-5302
Use when you need general City routing, not a specific utility billing answer.
Start, Transfer or Disconnect Water, Sewer and Refuse Service
Important local rule: Carbondale says sewer service is provided to all residents, but water service may be provided by a separate water district in some cases. If so, you must apply to both utilities for service.
| Service task | Official detail | Practical customer tip |
|---|---|---|
| Residential service connection | Complete the Residential Online Form and upload valid photo ID. | Request connection at least 3 days in advance to avoid move-in delays. |
| Commercial service connection | Complete the Commercial Online Form and provide business/service details. | Have business name, service address, billing address, FEIN, phone and email ready. |
| Residential deposit | New resident page lists a $100 residential connection deposit. | Deposit may be separate from the first monthly bill and any service charges. |
| Refuse / recycling | All customers receive curbside recycling pickup. Customers opting into the City refuse program should review City refuse guidelines. | Your utility account may involve water, sewer, refuse and recycling details, not just water. |
| Disconnect service | The City says customers continue to be billed through the date they disconnect service. | Contact the Water Office before moving and keep final-bill/forwarding-address proof. |
| Account remains open until proper notice | The service agreement says closing may be performed by the undersigned party in person or by telephone verification. | Do not assume move-out, lease end or sale automatically closes the utility account. |
Due Date, Penalty and Disconnection Risk
Monthly billing
The City service agreement says bills are mailed monthly and due 21 days after billing.
Penalty
The agreement says a penalty will be added if the bill is not paid by the due date, and failure to receive a bill does not remove liability.
Disconnect timing
City code says service may be discontinued if the outstanding balance is not paid within 5 calendar days of the payment due date.
Carbondale Water and Sewer Rate Checkpoints
The City’s current rate PDF and city code list water and sewer charges by meter size and per-1,000-gallon consumption. Use your actual bill for final account-specific totals, especially if refuse/recycling or other charges apply.
Water usage
$5.25 per 1,000 gallons for residential and commercial water consumption.
Sewer usage
$7.50 per 1,000 gallons for wastewater services based on water consumed.
Annual rate change
City code states water rates update annually on May 1 based on CPI guidance, capped at 6% in any one year.
| Meter / charge type | Water monthly customer charge | Sewer monthly customer charge | Usage rate |
|---|---|---|---|
| 5/8" or 3/4" meter | $4.70 | $6.29 | Water $5.25 / 1,000 gal; Sewer $7.50 / 1,000 gal |
| 1" meter | $9.00 | $11.00 | Same per-1,000-gallon usage rates |
| 1.5"–2" meter | $22.50 | $27.50 | Same per-1,000-gallon usage rates |
| 3" meter | $45.00 | $55.00 | Same per-1,000-gallon usage rates |
| 4" meter | $67.50 | $82.50 | Same per-1,000-gallon usage rates |
| 6"+ meter | $90.00 | $110.00 | Same per-1,000-gallon usage rates |
| Bulk water | $470.00 monthly bulk customer charge | $6.29 listed sewer customer charge in rate PDF | Bulk water $4.84 / 1,000 gallons |
High Carbondale Water Bill: Check This Before You Call
Indoor leak check
Check running toilets, flappers, faucets, water heaters, water softeners, basement plumbing and unnoticed leaks after travel or tenant turnover.
Outdoor use check
Check hose bibs, garden watering, pool filling, irrigation, outdoor spigots and wet spots between the meter and building.
Line-item check
Separate water usage, sewer usage, refuse/recycling, deposit, reconnect fee, penalty, returned-check fee and prior balance.
| What changed | Likely reason | What to prepare before calling |
|---|---|---|
| Usage increased suddenly | Leak, toilet flapper, outdoor watering, pool fill, extra residents, longer billing period or meter read issue. | Current bill, prior bills, dates, repair photos, plumber invoice and meter/usage notes. |
| Total rose but usage did not | Refuse, sewer, penalty, returned payment, deposit, reconnect fee or prior balance. | Highlight each bill line item and payment history before calling. |
| Pool fill or irrigation affected sewer | City code allows certain sewer-credit exceptions for pool fill or properly metered irrigation if conditions are met. | Contact the finance department/Revenue Office before assuming the credit will be automatic. |
| Bill seems too high and you want review | City code allows an investigation and possible adjustment if no negligence/fault is found and no adjustment was made in the past 12 months. | Request review before disconnect timing and provide the specific reason you believe the bill should be adjusted. |
Water Reconnect Fee and Service Restoration
Reconnect fee
City code lists a $40 reconnect fee after service is discontinued for nonpayment.
Past-due balance
The City’s reconnect form description says past-due balances must be made current in addition to the reconnect request.
Call before relying on a form
For timing and restoration, call 618-457-3265. Online payment alone may not stop disconnection or guarantee same-day reconnection.
Water Quality, Public Works and Field-Service Issues
Water quality report
The City’s Water & Sewer page links to the most recent water quality report and states that Carbondale’s water complied with, or was better than, state and federal drinking water requirements.
Water Treatment Plant
Official listing: 2401 S. McLafferty Road, phone 618-529-1731.
Public Works
Public Works handles water/wastewater infrastructure and can route field-service issues. Office phone: 618-457-3270.
Local Carbondale Utility Tips That Save Time
Carbondale, Illinois — not Kansas, Colorado or Pennsylvania
Use explorecarbondale.com for the Illinois city. Other Carbondale websites may belong to a different state and should not be used for this bill.
SIU and student housing move-outs need closure proof
Carbondale has many rentals and student moves. If you move, contact the Water Office to disconnect service and keep final-bill proof.
Water may be separate from sewer in some areas
The City says it provides sewer service to all residents, but some water service may be provided by a separate water district. Confirm your provider before paying.
Payment after due date is a phone-first situation
The official payment page and portal both warn that online payment may not prevent interruption or disconnection timing. Call 618-457-3265.
Carbondale Revenue Office Map and Visit Planning
Use this map for City Hall / Civic Center / Revenue Office at 200 S. Illinois Avenue. Bring your utility bill, account number, photo ID, payment proof, deposit, lease/business documents and forwarding address if moving.
Revenue Office
200 S. Illinois Avenue, Carbondale, IL 62901.
Hours
Monday–Friday, 8:00 a.m.–4:30 p.m., unless otherwise posted.
Bring this
Account number, latest bill, payment proof, ID, service address, deposit/payment method and final-bill forwarding address.
Official Carbondale Water Bill Links
Carbondale Water Bill FAQs
Where do I pay my Carbondale IL water bill online?
Use the official City of Carbondale Online Bill Pay page and choose Pay Your Water / Sewer Bill. The City routes online utility payments through InvoiceCloud.
What is the Carbondale water bill phone number?
For water, sewer, refuse billing, service setup, reconnect and account questions, call the Revenue Office at 618-457-3265.
Where is the Carbondale Revenue Office?
The Revenue Office is listed at 200 S. Illinois Avenue, Carbondale, IL 62901. The mailing address is P.O. Box 2047, Carbondale, IL 62902.
What are the Revenue Office hours?
The official Online Bill Pay page lists hours as Monday through Friday, 8:00 a.m. to 4:30 p.m.
Can I pay online after the due date?
The City warns customers not to pay online after the due date if trying to avoid interruption of service. Call 618-457-3265 first.
How long does InvoiceCloud take to post?
The payment portal says to allow up to 3 business days for payment to reflect on the account. Keep your confirmation until the balance updates.
What is the residential deposit to start Carbondale utility service?
The New Resident Information page lists a $100 deposit for residential connection. City code also lists service deposits by meter size.
How far ahead should I request new service?
The City says to request water, sewer or trash service connections at least three days in advance to avoid delays.
What is the Carbondale reconnect fee?
City code lists a $40 reconnect fee when service is discontinued for nonpayment. The outstanding balance must also be paid or brought into compliance with an approved arrangement.
What are the current water and sewer rates?
The current City rate PDF lists residential and commercial water at $5.25 per 1,000 gallons and sewer at $7.50 per 1,000 gallons, plus monthly customer charges based on meter size.
Can I get an adjustment for a high bill?
City code allows a high-bill investigation and possible adjustment if the City finds no negligence or fault and the account has not had an adjustment in the past 12 months. Contact the Revenue Office before disconnection timing.
Is WaterBillsPay.org the official City of Carbondale website?
No. This is an independent informational guide. Use the official ExploreCarbondale.com, InvoiceCloud and City code links for live balances, payments, account status, rates, forms and service actions.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.