Floyd County Water Bill & Service Help
Need to pay a Floyd County, GA water bill, find the billing office phone number, use MUNIS Citizen Self Service, set up new service, stop service, request a meter check, understand late penalties, avoid disconnection, review meter installation rules, or find the latest water quality report? This guide turns official Floyd County Water Department details into quick, practical steps.
Choose the Right Floyd County Water Task
How To Pay a Floyd County GA Water Bill Online
Open the official MUNIS portal
Use the official Floyd County Water Citizen Self Service payment portal linked from the County’s Water Department page.
Enter the account number and customer ID exactly
The portal requires the account number and customer ID as shown on the bill. Do not guess or shorten the numbers.
Verify the account before paying
Check customer name, service address, current balance, billing period and payment amount before submitting.
Submit payment and save proof
Save the confirmation number, date, amount, payment method and account details until the account reflects the payment.
Call if the disconnect date is close
If the printed disconnect date is near, call 706-291-5130 before relying only on online payment posting.
Floyd County Water Bill Payment Methods
| Payment route | Official detail | Best for | Important warning |
|---|---|---|---|
| Online payment | Use Floyd County Water Citizen Self Service. | Customers with account number and customer ID ready. | Call if payment is close to disconnection timing. |
| Bank draft | Listed by Floyd County as an official payment method. | Customers who want recurring payment without remembering the due window. | Ask when the first draft begins and keep funds available. |
| Credit cards | Floyd County lists Visa and MasterCard. | Phone, office or applicable portal card payment. | Confirm processing/posting if the account is past due. |
| Walk-in or drive-thru | Official billing page lists walk-ins or drive-thru at the office. | Customers who need direct office help or urgent account clarification. | Call 706-291-5130 before visiting because public hours are not clearly shown on the reviewed pages. |
| Mailing address: P.O. Box 1169, Rome, GA 30162. | Non-urgent check or money order payment. | Do not mail late if close to penalty/disconnect. | |
| Night deposit | Official billing page lists night deposit as a payment method. | After-hours payment drop-off. | Not the same as instant posting; follow up if urgent. |
| Checks not accepted | Floyd County says it does not accept counter checks, two-party checks or payroll checks. | Use acceptable payment methods only. | Returned checks trigger fees and possible service action. |
Floyd County Water Department Phone, Address and Office Details
| Need | Official detail | Use it for |
|---|---|---|
| Water Department phone | 706-291-5130 | Billing, account, payment, bank draft, fees, deposit, disconnect, reconnect and service questions. |
| Service outage phone | 706-291-5132 | Report a service outage. After hours, press option 1 then 0 for on-call technician routing. |
| Service request email | water@floydcountyga.org | Service connection/disconnection details, meter checks, leaks, repairs, contact updates and other non-emergency requests. |
| Physical office | 217 Calhoun Avenue, Rome, GA 30162 | Walk-in, drive-thru, payment and office routing. |
| Mailing address | P.O. Box 1169, Rome, GA 30162 | Mailed payments, deposits or correspondence when requested. |
| Utilities Administrator | Steve Hulsey | Listed by Floyd County on the official Water Department page. |
| Public hours | Call to confirm | Official pages reviewed do not clearly list a public lobby schedule. Call before visiting, especially near holidays or cutoff dates. |
Floyd County Water Due Dates, Penalties and Missing Bill Rule
Monthly billing
Floyd County says water bills are due monthly.
Due window
Payments are due from the 1st through the 15th.
Penalty
A 10% penalty is added after the due window.
No second notice
Floyd County says second notices will not be sent.
Disconnect, Reconnect and Non-Payment Rules
| Situation | Official detail | What to do |
|---|---|---|
| Disconnect date | The disconnect date is printed at the bottom of the bill. | Do not wait for a second notice. Check the bill itself. |
| 30 days delinquent | Bills that become 30 days delinquent are subject to disconnection without further notice. | Call 706-291-5130 before the account reaches cut-off status. |
| Service disconnected for non-payment | Service will be turned on the following business day after receipt of payment and fees. | Ask whether online payment has posted and whether all fees are included. |
| Cut off non-payment fee | $50.00. | Pay before cut-off if possible to avoid extra fees. |
| Meter removed for non-payment | $150.00. | Costs rise when the issue advances beyond normal cut-off. |
| Unauthorized reinstatement | Customers turning water back on after disconnection for non-payment or deposit may be subject to prosecution. | Never remove locks, open cutoffs or reconnect yourself. |
Start, Stop or Transfer Floyd County Water Service
Service by email
Floyd County says current and new customers may schedule water service to be turned on or off by email.
$100 deposit
A $100 deposit is required for any customer who does not have a current, active account before water service is connected.
Deposit payment
Deposits may be mailed in, paid by credit card over the phone, or dropped in night deposit.
| Information to include | Why Floyd County asks for it |
|---|---|
| Full legal name as listed on driver’s license | To identify the responsible customer. |
| Service address | To connect, disconnect, transfer or check the correct property. |
| Date service should be connected or disconnected | To schedule service action correctly. |
| Mailing address and forwarding address for disconnections | To send final bills, notices or account correspondence. |
| Daytime phone number | So the office can reach you quickly if details are missing. |
| Employer, date of birth and driver’s license number | Listed by Floyd County as requested service email details. |
Floyd County Water Fees, Meter Charges and Returned Check Rules
| Charge or rule | Official amount / rule | Resident takeaway |
|---|---|---|
| Cut off non-payment | $50.00 | Pay before disconnection to avoid this fee. |
| Meter removed for non-payment | $150.00 | Do not let the account advance to meter removal. |
| Broken lock fee | $100.00 | Never tamper with a locked meter. |
| Broken cut off | $100.00 | Damage or unauthorized service action can become expensive. |
| Normal / typical meter installation 5/8" by 3/4" | $1,900.00 | Budget for meter setup if building or connecting new service. |
| 1" meter installation | $2,000.00 | Confirm required size before applying. |
| Returned check fee | $30.00 | Returned checks can also trigger service action if written for deposit or reconnect fee. |
| Deposit refund | Deposits are refunded less any sums due at discontinuance/termination, or may be requested in writing after two years of good-order payment history. | Ask the office about deposit status when stopping service or after two years. |
High Floyd County Water Bill: Leak Checks and Adjustment Proof
Check toilets first
Put food coloring in the toilet tank and wait without flushing. If color enters the bowl, the flapper or valve may be leaking.
Request meter check
Floyd County says customers may email requests for water meter checks for leaks or repairs.
Proof required
No account adjustment will be made unless the request includes a plumber’s bill or receipt showing purchase of repair parts.
| High-bill clue | Possible reason | What to do before asking for help |
|---|---|---|
| Bill jumped suddenly | Toilet leak, hose, irrigation, underground leak, meter read difference or longer use pattern. | Check fixtures, meter movement, outside wet spots and usage dates. |
| Water running when nothing is on | Private plumbing leak or fixture running continuously. | Turn off fixtures and request a meter check or call a plumber. |
| Repair completed | Potential adjustment may be reviewed if documentation exists. | Save plumber invoice or repair-part receipt. |
| No plumber bill or parts receipt | Floyd County’s billing page says no adjustments without documentation. | Document repairs before submitting an adjustment request. |
| Unsure if leak is public or private | Could be service line, meter area or distribution issue. | Email water@floydcountyga.org or call 706-291-5130; call 706-291-5132 for an outage. |
Floyd County Water Meter Installation Rules
Meter stake
Meter stakes need to be placed at the edge of the right of way. The department will try to place the meter as close as possible to the stake.
Backflow preventer
Backflow preventers are required for all customers.
Reducing valve
A reducing valve is required for customers where pressure exceeds 80 psi at any fixture.
| Meter requirement | Official detail | Practical note |
|---|---|---|
| Private cut off | Required for all customers on their side of the meter. | Install a private shutoff so you can isolate your plumbing without using the county meter. |
| Meter access | Customer’s meter must be unobstructed and accessible at all times to the Water Department. | Do not cover the meter with landscaping, vehicles, fencing or debris. |
| Thermal expansion | Hot water heater can cause excessive pressure in a closed system when a reducing valve or backflow preventer is installed. | Install proper pressure relief valves or expansion tank systems at or near the water heater. |
| Typical meter install fee | 5/8" by 3/4" meter installation listed at $1,900.00; 1" meter listed at $2,000.00. | Confirm current size and fee before construction, mobile home placement or new connection. |
Outage, Service Request, Meter Check or Repair Request
Official outage route: To report a service outage, Floyd County says to call 706-291-5132. If after hours, calls are forwarded to the on-call technician by pressing option 1, then 0.
Outage
Call 706-291-5132. For after-hours routing, use the option sequence listed by Floyd County.
Email service request
For other requests, email water@floydcountyga.org with full details.
Meter check
Customers may request water meter checks for leaks or repairs by email.
- For immediate danger, call emergency services first.
- Give the service address and nearest cross street.
- Say whether the issue is no water, low pressure, leak, meter, repair, outage or water quality concern.
- Give a daytime phone number.
- Include photos if helpful and safe to take.
Floyd County Water Quality Reports and Service Line Inventory
Latest report listed
The official Water Quality Reports page lists the 2025 Floyd County Water Quality Report plus reports from prior years.
Service line inventory
Floyd County links users to the Georgia EPD Public Transparency Dashboard for service line inventory map information.
Department goal
The Water Department says its goal is to provide safe and dependable drinking water while improving treatment and protecting water resources.
Water Conservation and Drought Response Tips
Official conservation page
Floyd County links customers to Georgia Environmental Protection Division and Georgia Water Smart resources for water-saving information.
Indoor savings
Repair running toilets, dripping faucets and leaking supply lines before they become high-bill problems.
Outdoor savings
Check hoses, irrigation, pools, outdoor spigots and wet spots during dry or drought-response periods.
Local Floyd County Tips That Save Time
Do not wait for a second notice
Floyd County says second notices are not sent. The disconnect date is printed on the bill, and 30-day delinquent bills can be disconnected without further notice.
Call if the bill is missing by the 10th
If your bill does not arrive by the 10th, it is your responsibility to contact the billing office for the amount due.
Keep adjustment proof
No adjustment is made unless the request includes a plumber’s bill or repair-part receipt. Save documentation before asking for a review.
Keep the meter accessible
The customer’s meter must remain unobstructed and accessible to the Water Department at all times.
Floyd County Water Department Map and Visit Planning
Use this map for Floyd County Water Department at 217 Calhoun Avenue, Rome, GA 30162. Call 706-291-5130 before visiting if the account is near disconnection, payment posting is urgent, or you need current lobby/drive-thru timing.
Office address
217 Calhoun Avenue, Rome, GA 30162.
Mailing address
P.O. Box 1169, Rome, GA 30162.
Bring this
Account number, customer ID, service address, payment proof, repair receipts, driver’s license details or forwarding address, depending on your task.
Official Floyd County Water Department Links
Floyd County Water Department FAQs
Where do I pay my Floyd County GA water bill online?
Use the official Floyd County Water Citizen Self Service portal. Enter the account number and customer ID exactly as shown on your water bill.
What is the Floyd County Water Department phone number?
The Water Department phone number is 706-291-5130 for billing, account, payment, disconnect, deposit, fee and service questions.
What number reports a Floyd County water service outage?
Call 706-291-5132 to report a service outage. After hours, calls are forwarded to the on-call technician by pressing option 1, then 0.
Where is the Floyd County Water Department located?
The department is located at 217 Calhoun Avenue, Rome, GA 30162. The mailing address is P.O. Box 1169, Rome, GA 30162.
When is the Floyd County water bill due?
Bills are due monthly. Payments are due from the 1st through the 15th, after which a 10% penalty is added.
Will Floyd County send a second notice before disconnection?
No. Floyd County says second notices will not be sent. The disconnect date is printed at the bottom of the bill.
What happens if my water bill becomes 30 days delinquent?
Bills that become 30 days delinquent are subject to service disconnection without further notice.
When will service be restored after non-payment disconnection?
Floyd County says services disconnected for non-payment will be turned on the following business day after receipt of payment and fees.
How much is the new water service deposit?
A $100 deposit is required for any customer who does not have a current, active account before water service is connected.
Can I get a high-bill or leak adjustment?
Floyd County says no adjustments will be made unless the request includes a copy of a plumber’s bill or a receipt showing purchase of repair parts.
What are the meter installation requirements?
Meter stakes should be at the edge of the right of way. Backflow preventers are required for all customers, reducing valves are required where pressure exceeds 80 psi, private cutoffs are required on the customer side of the meter, and the meter must remain accessible.
Does this page collect Floyd County water payments?
No. This is an independent informational guide. Use official Floyd County Water Department links for live payment, account status, service requests, deposits, outage reporting, water quality reports and official forms.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.