Florence SC Water Bill & Service Guide
Need to pay a City of Florence water/sewer bill, use the ubill portal, call phone payment, start or transfer service, check 2025–2026 rates, report a leak, request a leak or pool-fill adjustment, or find the correct emergency number? This guide keeps the official steps, phone numbers and local warnings easy to scan.
Quick Answer: Pay, Call or Report the Right Problem
Use the City’s official water/sewer payment portal at ubill.cityofflorence.com.
Open portalCall 843-665-3155 and choose Option 1 for telephone payment.
Call 843-665-3155For billing or account setup, call 843-665-3155 Option 2 or email Utility Finance.
Contact detailsFor water line breaks, sewer backups or urgent service concerns, call 843-665-3236.
Emergency stepsHow to Pay a Florence SC Water Bill Online
Start from the official City page
Use the City of Florence Water Bill page or open the official ubill.cityofflorence.com portal.
Use the current ubill portal
The City moved to a newer online water/sewer bill pay site that supports paperless billing, statement history, recurring credit card payments and SMS Text-to-Pay.
Enter account details exactly from the bill
Use your current City of Florence water/sewer bill. If the portal does not match your account, call Utility Finance at 843-665-3155.
Review payment method and amount
Confirm account number, service address, customer name, balance and payment method before submitting.
Save proof until the account updates
Keep the confirmation number, screenshot, receipt or email. If payment does not show, call 843-665-3155 with proof ready.
Florence Water Bill Payment Options Compared
| Method | Official detail | Best for | Practical warning |
|---|---|---|---|
| Online portal | Use the official City-linked portal at ubill.cityofflorence.com. | Fast routine payment, account access, paperless billing and recurring card setup. | Make sure the provider is City of Florence, SC. |
| Phone payment | Call 843-665-3155, Option 1. | Customers who want to pay without using the website. | Have account number and payment method ready. |
| Bank draft | Complete the City’s bank draft application. If the form is returned by the 20th, the draft begins the following month. | Recurring payment and avoiding missed due dates. | Confirm first draft date; current balance may still need separate payment. |
| Bank bill pay | Use your bank’s bill pay service if supported. | Customers already paying bills through their bank. | Bank bill pay can mail a check and may post slower than online/phone payment. |
| Drop boxes | Two payment drop boxes are located in the rear parking lot of City Center at 324 W. Evans Street. | After-hours check or money-order drop-off. | Include bill stub or account details and keep your receipt/check record. |
| Mail with detachable payment stub to the address on your statement or to the City address shown by the official page. | Non-urgent payment. | Do not mail a payment if shutoff, late fee or urgent posting is close. | |
| In person | Utility Finance is at 324 W. Evans Street, Florence, SC 29501. | Setup, account questions, documents, forms or urgent account clarification. | Office hours are Monday–Friday, 8:30 a.m.–5 p.m. |
What the Florence Online Bill Pay Portal Can Do
Paperless billing
Use online account access to reduce mailed bills and get electronic billing.
Statement history
Review past statements to compare high bill months and payment history.
Recurring card payment
Set up recurring credit card payments where available through the portal.
SMS Text-to-Pay
The City’s newer bill pay announcement listed SMS Text-to-Pay as an available feature.
Florence Water Billing Phone, Email, Address and Hours
Utility Finance
843-665-3155
Billing, account setup, water/sewer bills, payments and forms.
Phone payment
843-665-3155 Option 1
Telephone payment route listed by the official Water Bill page.
utilitybilling@cityofflorencesc.gov
Use for non-emergency billing/account questions.
City Center
324 W. Evans Street
Florence, SC 29501. Hours: Monday–Friday, 8:30 a.m.–5 p.m.
Start, Transfer or Disconnect Florence Water/Sewer Service
Start new service
New residential service requires a lease or purchase agreement, photo ID, Social Security card, completed application and setup fee.
Same-day connection
For same-day connection, the account must be set up with the Utility Finance office before 11 a.m..
Transfer / disconnect
The City provides printable and online forms for transfer service and disconnect service. Save final-bill confirmation before moving.
| Service setup item | Inside city | Outside city | What to prepare |
|---|---|---|---|
| Initial service charge | $50 | $100 | Payment is required when setting up service. |
| Residential documents | Lease or purchase agreement, picture ID, Social Security card, application. | Business applicants can use Federal ID number instead of Social Security card. | |
| Same-day connection | Account setup must be completed before 11 a.m. | Call first if you are moving in today. | |
| Forms | New or temporary service, transfer service, disconnect service, bank draft and leak/pool fill adjustment forms are listed by the City. | Use the official Water and Sewer Services page to avoid outdated forms. | |
Water/Sewer Tap Fees and New Tap Details
| 3/4” water tap + 4” sewer tap | Water | Sewer | Total |
|---|---|---|---|
| Inside city, City installed | $1,680 | $730 | $2,410 |
| Inside city, owner installed / pre-tapped | $580 | $180 | $760 |
| Outside city, City installed | $3,400 | $1,725 | $5,125 |
| Outside city, owner installed / pre-tapped | $1,900 | $900 | $2,800 |
Florence SC 2025–2026 Monthly Water/Sewer Rates
Rates below are for a 3/4” water meter, July 1, 2025 through June 30, 2026. Confirm special service areas, commercial exceptions and Timmonsville-area rules with Utility Finance.
| Fee / charge | Inside city limits | Outside city limits | High-bill clue |
|---|---|---|---|
| Water availability charge | $13.53 | $22.88 | Outside-city fixed water cost is higher. |
| Sewer availability charge | $28.54 | $48.27 | Sewer fixed cost can drive the base bill. |
| Water customer account fee | $4.36 | $4.36 | Monthly account fee. |
| Sewer customer account fee | $5.03 | $5.03 | Monthly account fee. |
| Garbage landfill fee | $5.00 | Not shown in outside total | Other city-service fees may be on the bill. |
| Roll cart fee | $2.75 | Not shown in outside total | Solid waste line item. |
| City garbage fee | $2.00 | Not shown in outside total | Solid waste line item. |
| Stormwater fee | $3.84 shown for 1,501–5,000 sq. ft. hard surface category | Not shown in outside total | Stormwater depends on hard-surface category. |
| Base monthly bill | $65.05 total | $81.54 total | Compare base total before comparing usage. |
| Volume charge per 1,000 gallons | $2.65 water + $4.05 sewer = $6.70 | $4.48 water + $6.84 sewer = $11.32 | Outside-city usage charges are higher. |
Delinquent Accounts, State Setoff and Payment Risk
Past-due balance
Call 843-665-3155 before a balance becomes a bigger problem. Do not rely on slow mail or bank bill pay when due dates are close.
Setoff Debt Collection Act
The City states it has the right to collect sums owed through offset of the applicant’s state income tax refund under the South Carolina Setoff Debt Collection Act.
Keep proof
For disputed posting, keep portal receipt, phone confirmation, bank record, money-order receipt or check image until the account clears.
High Florence Water Bill Checklist
Compare base vs usage
Separate the base monthly bill from the volume charge. A bill can look high because of sewer, garbage, stormwater, outside-city rates or usage.
Check toilets and hidden leaks
Use the City’s DIY leak detection steps: meter movement, toilet dye test and underground line check between meter and house.
Outdoor use matters
Irrigation, hoses, pool filling and drought-season outdoor use can increase usage and trigger higher water/sewer volume charges.
| Bill clue | Likely reason | Best next step |
|---|---|---|
| Base bill seems high with low use | Availability charges, account fees, solid waste and stormwater fees. | Compare the fixed fees table before disputing usage. |
| Outside-city account is higher | Outside-city base and volume rates are higher. | Verify inside/outside status with Utility Finance. |
| Sudden usage spike | Running toilet, hidden leak, irrigation, pool fill, hose or underground line. | Run meter and toilet dye checks immediately. |
| Leak repaired | Potential leak or pool-fill adjustment request. | Use the official request form and attach repair details. |
| Water discoloration after repair | Trapped air or disturbed water after service work. | Open faucets to clear air/discolored water; call 843-665-3236 if it does not clear. |
DIY Leak Detection Steps the City Recommends
Read the meter
Locate the meter and note the red clock-style hand that records individual gallons.
Wait without using water
Wait at least 15–30 minutes without using inside or outside water fixtures, then read the meter again.
If the red hand moved, inspect fixtures
Check faucets, toilets, hoses, irrigation and visible plumbing. A longer overnight check can help detect smaller leaks.
Use food coloring for toilets
Add food coloring to the toilet tank, wait one to two hours, and check if color appears in the bowl. If it does, the flapper usually leaks.
Check between meter and house
Turn off water at the house cutoff and verify water stops. If the meter still runs, the leak may be between the meter and the house.
Leak or Pool-Fill Adjustment Request
Use the official request form
The City lists an online Request for Leak or Pool Fill Adjustments form. Use it after the leak is repaired or when requesting pool-fill review.
Attach useful proof
Prepare service address, account number, repair date, leak location, plumber invoice or parts receipt, photos, meter readings and explanation of what changed.
Water/Sewer Emergency vs Billing Problem
Water/sewer emergency
For water line breaks, sewer backups or urgent service concerns, call 843-665-3236.
During office hours
Between 8:30 a.m. and 5 p.m., call 843-665-3236 or 843-665-3155 Option 4 for emergency reporting.
After hours
After 5 p.m., weekends or holidays, call 843-665-3236. Calls are forwarded for Police Dispatch/on-call utility routing.
Billing issue
For balance, portal, payment posting, setup or bank draft, call 843-665-3155 during business hours.
Water Quality Reports and Water-Quality Concerns
Annual reports
The City provides yearly Consumer Confidence Reports, including recent 2025, 2024 and prior-year reports.
Service area reports
Reports are for City of Florence water customers, including customers in Quinby, Timmonsville, portions of unincorporated Florence County and other interested parties.
Quality concern
For water quality concerns, call 843-665-3236. The City routes water-quality issues to utility personnel.
2026 Conservation Notice: What Customers Should Check
Voluntary reduction request
On May 27, 2026, the City asked residential, commercial and industrial customers to voluntarily reduce non-essential water use due to extreme drought conditions.
Water sources
The City said its two water sources are surface water from the Pee Dee River and groundwater from the McQueen and Crouch Branch Aquifer Systems.
Check current notices
The May notice said no mandatory restrictions were in place at that time, but additional measures could become necessary. Always check current City notices before major outdoor water use.
Wrong Provider Warning: Florence SC vs Other Florence Utilities
Use this page if…
Your bill says City of Florence, South Carolina, Utility Finance, water/sewer services, or the City Center address is 324 W. Evans Street.
Do not use this page if…
Your bill is from Florence, Alabama; Florence, Kentucky; Florence, Mississippi; Florence County; or a private apartment/HOA billing company.
Before paying
Verify city, state, service address, account number, provider name and portal domain. A wrong Florence payment can delay your real account.
Mini Decision Tool: What Should You Do Next?
Florence City Center Map and Visit Planning
Use this map for Utility Finance, account setup, payments, forms and rear parking-lot drop boxes. Call before visiting if the issue is urgent, after-hours or account-specific.
Utility Finance / City Center
324 W. Evans Street, Florence, SC 29501.
Drop boxes
Two drop boxes are in the City Center rear parking lot. Include bill stub or account details.
Before visiting
Bring bill, account number, service address, photo ID, lease/purchase agreement if starting service, and payment proof if resolving an issue.
Official Florence Water and Sewer Links
Florence Water Department FAQs
How do I pay my Florence SC water bill online?
Use the official City of Florence water/sewer bill portal at ubill.cityofflorence.com or start from the City’s Water Bill page.
What is the Florence SC water bill phone payment number?
Call 843-665-3155 and choose Option 1 for telephone payment.
What is the Florence Utility Finance phone number?
For Utility Finance, water/sewer billing and account setup questions, call 843-665-3155. For account setup, use Option 2.
Who do I call for a Florence water line break or sewer backup?
Call 843-665-3236. During business hours, emergency issues can also be reported at 843-665-3155 Option 4.
What is the Florence Utility Finance email address?
For non-emergency billing or account questions, email utilitybilling@cityofflorencesc.gov.
Where is Florence Utility Finance located?
Utility Finance is located at 324 W. Evans Street, Florence, SC 29501. Office hours are Monday through Friday, 8:30 a.m. to 5 p.m.
What do I need to start Florence water/sewer service?
Residential customers need a lease or purchase agreement, picture ID, Social Security card, application and setup fee. The setup fee is $50 inside city and $100 outside city.
Can I set up same-day Florence water service?
Same-day connection requires setting up the account with Utility Finance before 11 a.m. on the service day.
Does Florence accept Cash App, Chime or Apple Pay for water bills?
No. The City’s official Water Bill page says Florence is unable to accept Cash App, Chime or Apple Pay payments.
How can I check for a leak before calling Florence Utility Finance?
Read the meter, wait 15–30 minutes without using water, read it again, and check if the red hand moved. Also use food coloring in the toilet tank to test for a flapper leak.
Can I request a Florence leak adjustment?
The City lists an online Request for Leak or Pool Fill Adjustments form. Fix the leak first, save repair proof and call Utility Finance if the due date or disconnect risk is close.
Is WaterBillsPay.org the official Florence SC website?
No. This is an independent informational guide. Use official City of Florence, SC links and phone numbers for payments, balances, service setup, emergencies and account-specific support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.