Waco Water Department, TX: Bill Pay, Phone Number, Hours, Address and MyWaco Account Help
Use this guide to pay a City of Waco utility bill online, call MyWaco Central, use MyWaco Account, find the drive-thru address and hours, start or transfer water service, report water emergencies, understand utility rates, and avoid unofficial payment websites.
Quick Answer: Waco Water Bill Pay, Phone Number, Hours and Address
City of Waco utility customers can pay bills online through MyWaco Account. For bill, account, service or water-emergency help, call (254) 299-2489. MyWaco Central Drive-Thru is listed at 401 Franklin Ave., Waco, TX 76701, Monday through Friday, 7:30 a.m. to 5:30 p.m.
🔒 Official Waco Water Bill and MyWaco Central Links
Waco Water Bill Pay Online: Official MyWaco Account Portal
The City of Waco uses MyWaco Account for utility bill payment, water usage tracking, leak alerts and account management. Start from the official City of Waco payment page or directly from mywacoaccount.com.
Open the official City of Waco payment page
Start from the City’s Pay My Utility Bill page or MyWaco Central page, then open MyWaco Account.
Set up or access your MyWaco Account
If you already received a portal email, follow the City’s activation instructions. If you did not receive one, call 254-299-2489.
Find your new account number if needed
The City says customers can use “Find My New Account Number” in MyWaco Account and enter the old 12-digit account number from the utility bill.
Pay and save confirmation
Confirm the service address, amount due and account details before payment. Save your receipt or confirmation number.
Waco Utility Bill Payment Options: Online, Phone, Drive-Thru and Account Portal
Use MyWaco Account for 24/7 payment and usage tools. Use MyWaco Central phone or drive-thru help if you need account support, service setup or urgent guidance.
| Payment / Account Need | Official Detail | Best For |
|---|---|---|
| Online payment | mywacoaccount.com | 24/7 payment, water usage management, leak alerts and account access. |
| Phone help | 254-299-2489 | Bill questions, account setup, portal help and city service questions. |
| Drive-thru support | 401 Franklin Ave., Waco, TX 76701 | In-person/drive-thru style customer service during posted hours. |
| Portal setup | Find My New Account Number tool | Customers moving from older account numbers to the new seven-digit account format. |
| Doxo warning | Not affiliated with Doxo.com | Avoiding third-party delay or extra payment fees. |
Waco Water Bill Phone Number, MyWaco Central Hours and Drive-Thru Address
MyWaco Central is the practical contact point for utility bills, MyWaco Account help, water usage, city service questions and water emergency routing.
MyWaco Central phone
254-299-2489, also written as 254-299-CITY.
Drive-thru hours
Monday through Friday, 7:30 a.m. to 5:30 p.m.
Drive-thru location
401 Franklin Ave., Waco, TX 76701.
City mailing / main address
City of Waco lists PO Box 2570 and 300 Austin Avenue, Waco, TX 76702.
| Contact Need | Official Detail | Use It For |
|---|---|---|
| Utility bill / account help | 254-299-2489 | Bill questions, portal setup, new account questions, transfer help and city service questions. |
| MyWaco Central Drive-Thru | 401 Franklin Ave., Waco, TX 76701 | Drive-thru customer service during posted hours. |
| Drive-thru hours | Monday–Friday, 7:30 a.m.–5:30 p.m. | Plan account help or payment-related visits. |
| Online account | mywacoaccount.com | Pay bill, manage usage, set up alerts and manage utility account. |
| Water emergency | 254-299-2489 | Report water emergencies or sewer backup through MyWaco Central. |
| City main address | 300 Austin Avenue, Waco, TX 76702 | General City of Waco address reference, not necessarily utility payment office. |
Start New Waco Water Service, Open an Account or Transfer Utility Service
The City’s utility FAQ says customers can call 254-299-2489 or use MyWaco Account to start new service. Residential deposits are based on account and credit history, and the City lists additional first-bill fees.
Start service
Call 254-299-2489 or visit MyWaco Account and select the Move In option.
Deposit range
Residential security deposits are typically listed from $0 to $300, based on history.
First-bill fees
The FAQ lists a $50 service fee and $20 solid waste administration fee added to the first residential bill.
Transfer service
Call MyWaco Central or use the Move Out option in MyWaco Account after login.
Open MyWaco Account or call MyWaco Central
Use the Move In option or call 254-299-2489 if you need staff help.
Prepare service address and move date
Use the exact street address, apartment/unit number and requested move-in date.
Ask about deposit and first-bill fees
Deposit and fees can affect the first bill, so confirm the amount before move-in.
For transfers, handle the old account too
Outstanding balances and deposits may transfer, so check your old and new account status.
Waco Water Emergency, Active Leak, Sewer Backup or Water Service Issue
The City says to report water emergencies by calling MyWaco Central at 254-299-2489. Public Works Utilities also points customers to MyWaco Central for water usage, account questions and service requests.
Water emergency phone
Call 254-299-2489 for water emergencies.
Sewer backup
Use MyWaco Central for urgent water/sewer routing and report non-emergency concerns through MyWaco app or portal.
Non-emergency issue
Use the MyWaco app or portal to report problems and track status where available.
Life safety issue
For immediate danger, injury, fire, electrical hazard or life safety emergency, call 911 first.
MyWaco Account Login, New Account Number and Portal Setup Help
The City moved customers to a new utility bill portal. Existing customers may need to activate a new account and create a new password.
Activation email
The City says existing online customers receive a personalized activation email from EngageNoReply@wacotx.gov.
New password
Customers create a new password as part of the setup process.
New account number
Use “Find My New Account Number” with your old 12-digit account number to get the new seven-digit account number.
No email?
Call 254-299-2489 if you did not receive an email or need help setting up access.
Editorial Trust Note
This page is an independent guide, not the City of Waco or MyWaco Central. It is written to help users find official Waco utility bill payment, phone, hours, address, service setup and water-emergency resources without entering account information on the wrong website.
Official-first links
Payment and account links point to waco-texas.com or mywacoaccount.com.
Doxo warning included
The guide clearly notes that MyWaco Central says it is not affiliated with Doxo.com.
Practical user focus
Sections answer bill pay, phone number, hours, address, portal setup, new service, transfer and emergency questions.
Waco Water Bill Too High: Utility Rates, Usage, Leak Alerts and Account Questions
If your Waco utility bill looks higher than expected, check your usage in MyWaco Account, review the utility rates page, and check for leaks before assuming the bill is incorrect.
Review water usage in MyWaco Account
Use the portal to track water usage and sign up for notifications where available.
Check for common home leaks
Running toilets, irrigation leaks, outdoor faucets, broken sprinkler heads and water softeners can increase usage quickly.
Review the utility rates page
The City’s Utility Rates page explains rate classes, meter size and charges listed on your bill.
Call MyWaco Central if the bill still looks wrong
Call 254-299-2489 with your account number and details from the bill.
Waco Water Quality, Water Treatment and Service Line Material Map
The City of Waco Water Treatment page provides drinking water quality information and notes a Service Line Material Map that helps residents identify the material of their water service line.
Water quality information
Use the Water Treatment section for drinking water quality and treatment information.
Service Line Material Map
The City says the map helps residents identify water service line material.
Usage and alerts
Use MyWaco Central/MyWaco Account to track water usage and sign up for notifications.
Questions
Call 254-299-2489 if you are not sure which water or account resource applies.
MyWaco Central Drive-Thru Address, Map and Contact Details
MyWaco Central Drive-Thru is listed at 401 Franklin Ave., Waco, TX 76701. Use this map for general orientation before visiting.
MyWaco Central Drive-Thru
Use this map for general orientation. For account-specific payment, service or emergency questions, call MyWaco Central first.
| Address / Contact Type | Official Detail | Use It For |
|---|---|---|
| MyWaco Central Drive-Thru | 401 Franklin Ave., Waco, TX 76701 | Utility bill/account help, drive-thru customer support and city service questions. |
| Phone | 254-299-2489 | Utility bill, account, new service, transfer service and emergency routing. |
| Drive-thru hours | Monday–Friday, 7:30 a.m.–5:30 p.m. | Plan visit or drive-thru customer service timing. |
| Online payment portal | mywacoaccount.com | Pay utility bill, manage water usage and account settings. |
| City main address | 300 Austin Avenue, Waco, TX 76702 | General City of Waco address reference. |
| City mailing address | PO Box 2570, Waco, TX 76702 | General City of Waco mailing reference. |
Waco Water Department Bill Pay, Phone Number, Hours and Address FAQs
These answers cover Waco water bill payment, MyWaco Account, phone number, drive-thru address, hours, new service, transfer service, water emergencies, Doxo warning and account setup.
QWhere can I pay my Waco water bill online?
Use the official City of Waco Pay My Utility Bill page or mywacoaccount.com.
QWhat is the City of Waco utility bill phone number?
Call MyWaco Central at 254-299-2489 for utility bill and account help.
QWhat are MyWaco Central Drive-Thru hours?
MyWaco Central Drive-Thru hours are listed as Monday through Friday, 7:30 a.m. to 5:30 p.m.
QWhere is MyWaco Central Drive-Thru located?
MyWaco Central Drive-Thru is listed at 401 Franklin Ave., Waco, TX 76701.
QCan I pay my Waco utility bill 24/7?
Yes. The City says customers can pay online through MyWaco Account 24/7.
QHow do I start new water service in Waco?
Call 254-299-2489 or visit mywacoaccount.com and select the Move In option to start new service.
QHow do I transfer Waco water service?
Call 254-299-2489 or use MyWaco Account. After logging in, use the Move Out option where available.
QWho do I call for a Waco water emergency?
The City says to report water emergencies by calling MyWaco Central at 254-299-2489.
QIs Doxo affiliated with City of Waco utility billing?
No. MyWaco Central states it is not affiliated with Doxo.com and advises customers to use the official payment site to avoid delays or extra fees.
QIs Water-Department.org the official City of Waco website?
No. Water-Department.org is an independent informational guide. Always use waco-texas.com, mywacoaccount.com, or official City of Waco resources for actual payment and account decisions.
Official Resources Used for This Waco Water Department Guide
These official resources were reviewed for City of Waco water bill payment, MyWaco Account, phone number, drive-thru hours, address, utility account setup, transfer service, water emergency reporting, utility rates and water quality resources. For actual payment and account decisions, always follow City of Waco official instructions.
| Resource | Official Link | Use It For |
|---|---|---|
| Pay My Utility Bill | Official payment page | Start from the City of Waco payment page before paying online. |
| MyWaco Account | Utility bill portal | Pay utility bill, manage account, monitor usage and access MyWaco account tools. |
| Utility Bill Help | Utility Bill page | New account number, portal setup, activation email and utility bill help. |
| MyWaco Central | MyWaco Central page | Authorized bill pay, water usage management, city service requests, Doxo warning, address and hours. |
| Utility Bill FAQs | FAQ page | Start service, transfer service, deposits, service charges and account questions. |
| Public Works Utilities | Public Works Utilities | Water usage, water emergency reporting, sewer backup and non-emergency concerns. |
| Utility Rates | Utility Rates page | Rate class, meter size, water charges and drainage fee information. |
| Water Treatment | Water Treatment page | Water quality information and service line material map reference. |
| Google Map Search | MyWaco Central map | General drive-thru location orientation only; confirm current rules with MyWaco Central. |
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.