Arlington Water Bill & Customer Service Help
Need to pay an Arlington TX water bill, use Quick Pay, register for Know Your H2O, start water service, reconnect after non-payment, track hourly usage, set high-bill alerts, report a leak, or read the latest water quality report? This guide gives the official route first and keeps the practical details easy to scan.
Do This First If You Just Need the Right Arlington Answer
Use InvoiceCloud Quick Pay / One Time Pay for water, sewer, garbage and storm drainage bills.
Open Quick PayRegister at My Water Account / Know Your H2O to view usage, bills, payment history and alerts.
Open My AccountUse the online Application for New Service and allow 1-3 business days for processing.
Apply for serviceFor water main break, water leak, sewer overflow or water contamination, call the 24-hour emergency line.
Call 817-459-5900How to Pay an Arlington TX Water Bill Online
Open the official Quick Pay or account portal
Use InvoiceCloud Quick Pay for a one-time payment or Arlington Water Utilities My Account for registered account tools.
Choose One Time Pay or login
InvoiceCloud says One Time Pay does not require registration. Registered users can view account details, usage, payment history and alerts.
Confirm payment type
The payment page shows card, digital wallet, e-check, PayPal and Venmo-style options. Review the final payment screen for any fee or processing message before submitting.
Save proof if the account is late
Keep the confirmation number, amount, date and account number. If the water is off or a shutoff is near, call Customer Service or the emergency reconnection route instead of assuming the online payment alone is enough.
Arlington Water Bill Payment Options
| Payment option | Official detail | Best for | Practical warning |
|---|---|---|---|
| InvoiceCloud One Time Pay | Online payment with no registration required. | Fast one-time water, sewer, garbage and storm drainage bill payment. | Use the correct Arlington TX payment page, not another Arlington utility. |
| My Water Account / Know Your H2O | View and pay bills, review payment history, analyze usage and add multiple accounts. | Customers who want usage data, alerts and recurring account access. | Have your most recent bill handy for registration. |
| Arlington Water app | City says the app lets customers view/pay bills, track water by hour/day/month and set high-usage alerts. | Mobile alerts and quick usage monitoring. | Search for “Arlington Water” in the app store and use your Know Your H2O login. |
| Phone / Customer Service | Customer Service is listed at 817-275-5931, Monday-Friday, 8 a.m.-5 p.m. | Account questions, reconnection questions, service orders and payment issues. | Emails are checked once a day and are not for emergencies. |
| In-person offices | Office locations are listed at 1100 SW Green Oaks Blvd and 101 W Abram St, Monday-Friday, 8 a.m.-5 p.m. | Customers needing direct help with service or account details. | Bring your bill, ID and payment/confirmation details. |
| Saturday reconnection payment path | Guidelines mention paying in person at many local grocery/convenience stores, then calling 817-459-5900 after 8 a.m. with the Fidelity Express receipt in hand. | Saturday non-payment reconnection situations. | You or a representative must be at the property; Saturday appointment windows are not available. |
Know Your H2O / My Water Account Tools
Remote meter data
Registered users can view remote-read meter consumption data and analyze/download water and sewer usage.
High usage alerts
The portal and app support high usage alerts and continuous usage notifications, useful for leaks and irrigation issues.
Multiple accounts
Users can add multiple water accounts to one web profile, which helps owners, landlords and property managers.
Payment history
Review transaction and payment history so you can confirm whether a prior payment posted.
Mobile app
The Arlington Water app lets customers view/pay bills, track usage by hour/day/month and set alerts from a mobile phone.
Most recent bill needed
The portal asks users to have the most recent bill handy before registering.
Arlington Water Phone Numbers, Office Locations and Hours
Customer Service
817-275-5931
Use for billing, account setup, service orders, portal help and non-emergency account questions. Hours: Monday-Friday, 8 a.m.-5 p.m.
24-hour emergency
817-459-5900
Call if you suspect a water main break, water leak, sewer overflow or water contamination.
Water quality lab
817-575-8984
Use for water quality issues or to request a mailed copy of the annual Water Quality Report.
Action Center
817-459-6777
General City contact line. For water emergencies, use 817-459-5900.
Water customer service offices
Arlington Water Utilities lists office locations at 1100 SW Green Oaks Blvd and 101 W Abram St, Monday-Friday, 8 a.m.-5 p.m.
Email / online request caution
The portal says Customer Service online messages are checked once a day and should not be used for emergencies. For water main breaks or contamination, call the emergency number.
Start New Arlington Water Service
Use the online Application for New Service
Start with the official Application for New Service. The form asks for service address, account type and personal identification/service location details.
Allow 1-3 business days
The application page says to allow 1-3 business days to process the request. A Customer Service representative reviews the information and may contact you with follow-up questions.
Be ready for turn-on appointment rules
For new service activations or on-after-repairs requests, call Customer Service at 817-275-5931 between 8 a.m. and 5 p.m., Monday-Friday, to schedule an appointment window.
Turn off water-using appliances first
If water is off and you cannot be present, all faucets, toilets, washer/dishwasher connections, hot water heaters and ice makers must be off before the crew arrives.
Reconnect Water After Non-Payment or Repair
| Situation | Official detail | What to do |
|---|---|---|
| Water off due to non-payment | Appointment windows are not available for reconnection requests where water is off due to non-payment. | Pay the bill, follow Arlington instructions, and have someone at the property when the crew arrives. |
| You cannot be present | All water-related appliances must be completely off. If more than 10 gallons pass through the meter, the crew will turn water off and leave a tag if no one answers. | Call Customer Service by 4 p.m. to verify whether water is on/off or request another order. |
| Second turn-on request | Customer must be present for a second request, or it will not be issued. | Stay at the property or have an authorized representative present. |
| Delinquent fee | The turn-on guideline lists a $50 delinquent fee assessed on the next bill. | Ask Customer Service what charges will appear on the next statement. |
| Saturday reconnection | If water is off for non-payment, pay in person at listed local grocery/convenience stores, then call 817-459-5900 after 8 a.m. Saturday with Fidelity Express receipt in hand. | Be present at the property. Saturday appointment windows are not available. |
AutoPay and Recurring Payment Setup
Log in first
AutoPay setup starts inside waterbilling.arlingtontx.gov, then continues to InvoiceCloud payment settings.
Add payment method
AutoPay setup instructions include adding a new credit card or bank account, then selecting the account and payment method.
Finish email confirmation
After AutoPay setup, complete registration from the City of Arlington AutoPay email and monitor that each monthly payment posts correctly.
High Arlington Water Bill? Check Usage and Leaks First
Use hourly usage data
Customers with remote read meters can monitor hourly usage and set high usage/high bill alerts through Know Your H2O or the Arlington Water app.
Check silent toilet leaks
Arlington notes a running toilet can waste as much as 200 gallons a day, which can add up to about 5,500 gallons a month or more.
Check irrigation leaks
A tiny irrigation leak about 1/32 of an inch can waste about 6,300 gallons per month. Check sprinkler heads, valves and controller schedules.
| High-bill clue | Likely reason | Best next step |
|---|---|---|
| Usage is constant all night | Toilet flapper, irrigation valve, hose bib, softener, pool fill or other continuous leak. | Use portal/app hourly usage, then inspect water-using fixtures. |
| Usage spikes on irrigation days | Sprinkler schedule, broken heads, valve leak or uneven irrigation coverage. | Check controller times and use Arlington’s water conservation/sprinkler resources. |
| Bill total increased but usage similar | FY26 rate change, garbage/recycling fee, stormwater fee or sewer billing effect. | Review bill line items before assuming a meter problem. |
| Possible main break, water leak, overflow or contamination | Field emergency or public water/sewer issue. | Call 817-459-5900 immediately, 24 hours a day. |
| Water quality concern | Taste, odor, appearance or other drinking-water concern. | Call the water quality lab at 817-575-8984. |
FY26 Arlington Water, Sewer, Garbage and Stormwater Rate Notes
Water/sewer increase
For FY26, the City reported a 6.54% increase for minimum residential users and a 7.94% increase for average residential users.
Average residential example
The approved FY26 budget example shows the average residential water/sewer bill moving from $74.21 to $80.10.
Stormwater / trash
Beginning Oct. 1, 2025, the stormwater fee increased to $10 per Equivalent Residential Unit, and residential refuse increased to $22.71.
Arlington 2025 Water Quality Report
Surface water source
Arlington’s report summary says, like most tap water in Texas, Arlington’s water supply comes from surface water.
Testing volume
In 2025, the Arlington Water Utilities Laboratory took 7,423 samples and completed 17,388 analyses.
Treated water
The department reported producing 18,509,625,832 gallons of treated water for customers in 2025.
Payment Assistance and Care & Share
Care & Share
Arlington’s FY26 rate update points customers facing financial difficulty to the City’s Care & Share information page.
Tarrant County assistance route
Past Arlington notices have also directed qualifying customers to Community Action Partners / Tarrant County assistance resources when available. Call Customer Service for current options before shutoff timing.
Water Conservation, Sprinkler Help and Leak Prevention
Save Arlington Water
The City points customers to SaveArlingtonWater.com for conservation programs, free sprinkler evaluations and water-efficient gardening classes.
Sprinkler workshops
Arlington Water Utilities and partners host classes on sprinkler repair, irrigation checks, drip irrigation and water-smart landscaping.
Leak detection focus
Arlington Water Utilities has promoted Fix a Leak Week and leak detection education to help residents reduce unexpected bills.
Local Arlington Water Tips That Save Time
Use Arlington TX only
Search results can mix Arlington TX, Arlington VA and Arlington WA. For this page, use arlingtontx.gov, waterbilling.arlingtontx.gov and InvoiceCloud Arlington TX services.
Portal data prevents surprise bills
Register before you have a high bill. Hourly usage and alerts are more useful when they are set up before a leak happens.
Emergency calls beat app reports
If you suspect a water main break, sewer overflow or contamination, call 817-459-5900 instead of submitting an online report.
Be home for turn-on
If water is off and a crew turns it on, more than 10 gallons passing through the meter can cause water to be turned back off.
Arlington Water Bill Problems: Quick Fix Table
| Problem | Likely reason | Best next step |
|---|---|---|
| Quick Pay page will not load | Old browser, security/TLS issue, or wrong link. | Use a current browser such as Chrome/Firefox and open the official InvoiceCloud page. |
| Cannot register for My Water Account | Missing details from the latest bill. | Have your most recent bill ready before registration and call 817-275-5931 if needed. |
| Water off after payment | Reconnection requires crew dispatch and someone may need to be present. | Call Customer Service during business hours or 817-459-5900 for Saturday/emergency instructions. |
| High bill suddenly appears | Toilet leak, irrigation leak, continuous use, rate change or trash/stormwater line change. | Check hourly usage, inspect leak points and separate bill components. |
| Main break or sewer overflow | Water Utilities emergency issue. | Call 817-459-5900, 24 hours a day. |
| Water quality concern | Taste, odor, discoloration or possible contamination concern. | Call the water quality lab at 817-575-8984 or emergency line if urgent. |
Arlington Water Utilities Map and Visit Planning
Use this map for the Arlington Water Utilities customer service office listed at 1100 SW Green Oaks Blvd. The portal also lists 101 W Abram St as an office location. Call first if your task is reconnection, new service, emergency, or a specific account issue.
Water customer service
1100 SW Green Oaks Blvd, Arlington, TX. Listed hours: Monday-Friday, 8 a.m.-5 p.m. Customer Service phone: 817-275-5931.
City Hall / general contact
101 W Abram St, Arlington, TX 76010. City contact line: 817-459-6777. This is also listed by the City on several official pages.
Bring before visiting
Water bill, account number, ID, service address, confirmation number, new-service application details, shutoff notice and any lease/ownership documents.
Official Arlington Water Links Used in This Guide
Arlington Water Department FAQs
Where do I pay my Arlington TX water bill online?
Use the official InvoiceCloud Quick Pay page at invoicecloud.com/arlingtontxservices or sign in through waterbilling.arlingtontx.gov.
Can I pay without registering?
Yes. InvoiceCloud says One Time Pay is available with no registration required.
What is the Arlington Water Utilities customer service phone number?
Call 817-275-5931 Monday-Friday, 8 a.m. to 5 p.m., for customer service, billing, account and service order help.
What is the 24-hour Arlington water emergency number?
Call 817-459-5900 if you suspect a water main break, water leak, sewer overflow or water contamination.
Where are Arlington Water Utilities offices?
The My Account portal lists office locations at 1100 SW Green Oaks Blvd and 101 W Abram St, with Monday-Friday hours from 8 a.m. to 5 p.m.
How do I start new water service in Arlington?
Use the official Application for New Service at waterbilling.arlingtontx.gov. The form says to allow 1-3 business days for processing.
Do I need to be home when Arlington turns water on?
To guarantee that water is turned on, you or a representative must be at the property when the crew arrives. If you cannot be there, all water-related appliances must be fully off.
What happens if the crew sees water running when turning service on?
The official turn-on guideline says if more than 10 gallons pass through the meter, the crew will turn the water off and attempt to contact someone at the property.
What is the delinquent reconnection fee?
The turn-on guideline lists a $50 delinquent fee that will be assessed on the next bill.
Can I set up AutoPay?
Yes. Log in at waterbilling.arlingtontx.gov, go to Payment Options, continue to InvoiceCloud, add a payment method and set up AutoPay. Credit/debit card AutoPay may have a convenience fee.
How can I monitor Arlington water usage?
Register for My Water Account / Know Your H2O or use the Arlington Water app to view remote-read meter data, usage history, and high usage or continuous usage alerts.
Why is my Arlington water bill suddenly high?
Common causes include toilet leaks, irrigation leaks, continuous water use, rate changes, garbage/recycling fees, stormwater fee changes or sewer usage effects. Check hourly usage and inspect leak points first.
Who do I call for water quality issues?
Call the water quality lab at 817-575-8984. For urgent suspected contamination, call the 24-hour emergency line at 817-459-5900.
Does this page collect Arlington water bill payments?
No. This is an independent informational guide. Use official City of Arlington, waterbilling.arlingtontx.gov and InvoiceCloud links for live balance, payment, usage, service and emergency help.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.