Enterprise Water Bill & Service Help
Need to pay an Enterprise Water Works bill, start or cancel water service, avoid disconnection mistakes, switch to paperless billing, request a meter check, report a high bill, or understand why garbage and sewer charges are on the water bill? Use the task cards below to reach the correct official City of Enterprise route.
Fast Answer: Pick the Right Enterprise Water Task
Use the online portal with Account ID and CID from your bill, or call 334-216-7882.
Pay onlineCall 334-347-1211 for billing, account, service, leak reports, disputes and customer education.
Contact water officeEmail forms and required documents to water@enterpriseal.gov or call 334-347-1211 and press 1.
Start/cancel serviceCall the Water Field Office at 334-348-2652 or 334-348-2639 to schedule a meter-read check.
High bill FAQCity of Enterprise Water Bill Payment Options
Enterprise Water Works handles water, sewer, garbage and recycling service billing. Choose the payment route based on whether your account is current, late, disconnected or tied to service changes.
| Payment method | Official detail | Best for | User warning |
|---|---|---|---|
| Online payment portal | Use the Enterprise self-service portal with the Account ID and CID from the bill. | Routine current bills, account access and linking multiple accounts. | Payments made online post on the next business day. |
| Pay by phone | Call 334-216-7882. The City says phone payment is available 24 hours a day, 7 days a week. | Automated payment without logging into the website. | Do not use automated phone pay if the service is already disconnected. |
| Auto debit | Available for recurring payments. The City also says auto debit is offered at no cost. | Customers who want recurring payments and fewer missed due dates. | Keep paying manually until you confirm auto debit is active. |
| Drop box | Utility payment drop box is in the back parking lot of City Hall, with blue directional signs along Mill Avenue and Erin Street. | Local check or money-order payment after hours. | Cash is not recommended for drop box payments. |
| In person at City Hall | Water Department is at City Hall, 501 South Main Street, Enterprise, AL 36330. | New accounts, billing questions, forms, disconnection issues or urgent account help. | Office hours are Monday–Friday, 7:30 a.m.–4:30 p.m. |
How To Pay Enterprise Water Bill Online
Start from the official City page
Open the City of Enterprise Water Department payment page or the self-service portal. Avoid unofficial bill-pay websites that look similar but are not the City’s official route.
Use Account ID and CID
The City says you need your water bill, including Account ID and CID, to make payment or create an online account.
Enter payment details carefully
Online payment accepts major cards, including Visa, MasterCard, Discover and American Express. A convenience fee applies to online and phone payments.
Know the posting timing
The City says online and phone payments are processed and posted on the next business day. Do not assume instant posting for late or cutoff accounts.
Save proof
Keep your confirmation number, date, account ID, CID, amount, card type and screenshot until the payment appears on the account.
Enterprise Water Bill Pay by Phone
Phone payment number
Call 334-216-7882 to pay by phone. The City lists phone pay as available 24/7.
Cards accepted
The City payment page lists Visa, MasterCard, Discover and American Express for payment methods.
Next business day posting
Payments made online or by phone are processed and posted to the account on the next business day.
Disconnection Notice: What Enterprise Customers Should Do
Door notice
The City FAQ says customers receive a disconnection notice when they are two months past due and a third bill has been generated.
Cutoff timing
The City says service will be cut off within a day or two of receiving the disconnection notice.
Tag fee
Customers are charged a $15 tag fee when the notice is issued.
Reconnect fee
Once water is cut off, an additional $50 fee is charged, and the account must have a $0 balance to be reconnected.
Billing Cycles, First Bills and Final Bills
| Billing issue | Official detail | What to do |
|---|---|---|
| Billing cycles | Enterprise Water Department has two billing cycles. Bills generate around the 11th or 26th of each month and are automatically mailed. | Call 334-347-1211 if you need to know which cycle your account is on. |
| First bill delay | First bills take a minimum of 45 days to generate, depending on billing cycle and service start date. | Do not assume no bill means no balance; check your online account or call billing. |
| Final bill after cancellation | Enterprise Water Works bills one month behind. Final bills may take up to 30 days after service is discontinued. | Keep forwarding address and proof of cancellation until the final bill clears. |
| Mail delay | The City says paper bills can be delayed by postal service, holidays and weekends. | Switch to e-billing or check the portal if mail delivery is unreliable. |
Paperless Billing and Auto Debit
E-billing
The City says bills set up on electronic billing are emailed the same day the bills are generated.
Auto debit
Enterprise Water Department offers auto debit at no cost for recurring payments.
Email request
Customers can email water@enterpriseal.gov to request paperless billing or adjust bill delivery through the online profile.
Start, Transfer or Cancel Enterprise Water Service
Official route: Enterprise asks customers to use the correct form and send the completed form plus required documents to water@enterpriseal.gov. For specific questions, call the Water Office at 334-347-1211 and press 1 when prompted.
| Service task | Use this form | Required documents listed by City |
|---|---|---|
| Start new residential water service | Individual Application Form | Valid ID such as driver license, state ID or passport, plus lease agreement or homeownership documents. |
| Move from one Enterprise property to another within 30 days | Transfer Application Form | Valid ID plus lease agreement or homeownership documents for the new address. |
| Cancel water service | Request to Cancel Form | Valid ID such as driver license, state-issued ID card or passport. |
| Future service request | Apply before service date | The City says customers need to apply prior to the day service is needed to be placed on the schedule. |
Enterprise Water Forms and Document Checklist
Common forms
Water Forms include Auto Debit, Change of Information, Commercial Application, Individual Application, Lease, Name Change, Realty Company Service Request, Request to Cancel Service, Sole Income, Sprinkler Application and Transfer Application.
Mail application
Enterprise Water Works
P.O. Box 311000
Enterprise, AL 36330.
Card connection fee warning
The City says there is a 2.5% convenience fee with a $1.50 minimum when paying the connection fee by credit/debit card.
High Enterprise Water Bill: Meter Check and Leak Review
Usage-based bills
The City FAQ says bills are based on usage. Compare gallons, billing cycle, outdoor use, leaks and household changes before disputing.
Meter read check
If a bill is significantly higher than normal, you can request to have the meter checked.
$15 fee if read is correct
If the meter read is off, customers are not charged. If the read is correct, a $15 service fee is added to the utility bill.
Check the obvious usage first
Look for running toilets, irrigation timers, hose bibs, pool filling, pressure washing, guests, livestock/outdoor use, water softener cycling and construction water.
Compare the bill cycle
Enterprise has two billing cycles. A service start, move or longer use period can change the first or final bill timing.
Call the Water Field Office
To schedule a meter-read check, call 334-348-2652 or 334-348-2639.
Keep repair proof
If you find a leak, save plumber receipts, parts receipts, photos, repair dates and meter readings before asking for account review.
Why Garbage, Recycling and Sewer Charges May Be on the Water Bill
Combined utility billing
The Enterprise Water Department serves as the point of contact for water, sewer, garbage and recycling services.
Missed trash pickup
If garbage or yard debris is not picked up by 2 p.m. on your scheduled day, call Sanitation at 334-348-2665.
Extra garbage can
Enterprise FAQ says additional household garbage cans cost $65 and must be purchased in person at the Water Department in City Hall.
New or Additional Water Meter in Enterprise
Who handles meter requests
Customers may request a new or additional meter through the Water Field Office. Call 334-348-2652 or 334-348-2639 for a quote or scheduling.
Installation timing
The City FAQ says it may take up to 10 business days for a meter to be installed. Payments can be made at the Water Department inside City Hall.
Enterprise Water Quality, Supply and Infrastructure
Water source
Enterprise’s water supply is sourced from underground aquifers, including the Nanafalia, Salt Mountain Limestone and Clayton formations.
Treatment
Water is pumped to the surface, treated with chlorine and fluoride, and distributed through the system.
Consumer Confidence Report
The City says an annual Consumer Confidence Report is mailed to all water customers, typically around May.
| Infrastructure item | Posted City detail | Why it matters |
|---|---|---|
| Customer base | Municipally owned utility serving about 45,000 residents inside and outside city limits. | Service may extend beyond city-center addresses. |
| Wells | System includes 17 wells. | Part of the groundwater supply network. |
| Storage | System includes 10 elevated storage tanks and 1 ground storage tank. | Supports pressure, storage and system reliability. |
| Routine sampling | Samples are collected before and after treatment. | Supports water quality monitoring. |
Who To Call for Enterprise Water Department Help
| Need help with… | Official contact | Use this route when… |
|---|---|---|
| Water bill, account, start/cancel, service questions, disconnection | Water Department: 334-347-1211 | You need customer service or account help. |
| Automated phone payment | 334-216-7882 | Your account is current and you want to pay by phone. |
| Paperless billing, service forms, document submission | water@enterpriseal.gov | You are submitting documents or requesting e-billing. |
| Meter check or new/additional meter | 334-348-2652 or 334-348-2639 | You need a meter read checked, a quote or a meter installation appointment. |
| Missed garbage or yard debris pickup | Sanitation: 334-348-2665 | Pickup was not completed by 2 p.m. on your scheduled day. |
| Garbage or sewer fee questions | Public Works: 334-348-2662 | You need explanation of garbage/sewer fee changes or service charges. |
| In-person Water Department help | 501 S Main Street, Enterprise, AL 36330 | You need forms, urgent account review, cash/check handling or disconnection paperwork. |
Enterprise Water Department Map and Visit Planning
Use this map for the Enterprise Water Department at City Hall. Visit or call first for account opening, closing, disconnected service, forms, meter payments, extra garbage can purchase or billing disputes.
Water Department
Enterprise City Hall, 501 S Main Street, Enterprise, AL 36330.
Office hours
Monday through Friday, 7:30 a.m. to 4:30 p.m.
Drop box route
The utility payment drop box is in the back parking lot of City Hall. Follow blue signs along Mill Avenue and Erin Street.
Local Enterprise Water Bill Tips That Save Time
Do not pay online if already disconnected
Enterprise specifically warns disconnected customers not to use online or automated phone payment because restoration needs fees and paperwork.
First bill may take 45+ days
A new customer may not get the first bill right away. Use the portal or call billing so a delayed first bill does not become a surprise.
Paperless billing avoids mail delays
E-bills are emailed the same day bills are generated. Paper bills can be delayed by mail, holidays and weekends.
High bill meter check can cost $15
If the meter read is correct, the City adds a $15 service fee. Check leaks and real usage before requesting a read check.
Official Enterprise Water Department Links
Enterprise Water Department FAQs
Where do I pay my Enterprise water bill online?
Use the official City of Enterprise self-service portal linked from the Water Department payment page. You need the Account ID and CID from your water bill.
What is the Enterprise Water Department phone number?
Call the Enterprise Water Department at 334-347-1211 for water, sewer, garbage, recycling, billing, account, leak report, dispute and service questions.
What is the Enterprise water bill pay by phone number?
Call 334-216-7882 to pay by phone. The City lists phone pay as available 24 hours a day, 7 days a week.
What do I need to pay my Enterprise water bill online?
You need your water bill, including the Account ID and CID. You also need payment information such as cardholder name, billing address, card number, expiration date and CVV for card payments.
Can I pay online if my Enterprise water service is disconnected?
No. The City warns customers not to pay online or through the automated phone system if service has been disconnected for non-payment. Call 334-347-1211 because additional fees and required paperwork must be completed before restoration.
When does my Enterprise online or phone payment post?
The City says online and phone payments are processed and posted on the next business day.
How do I start new water service in Enterprise?
Fill out the Individual Application Form and provide valid ID plus a legally binding lease agreement or homeownership documents. Email the form and required documents to water@enterpriseal.gov or call 334-347-1211 and press 1 for questions.
How do I cancel Enterprise water service?
Fill out the Request to Cancel Form and provide valid identification. Final bills may take up to 30 days because Enterprise Water Works bills one month behind.
Why is my Enterprise water bill high?
Bills are based on usage. If the bill is significantly higher than normal, you can request a meter check by calling the Water Field Office at 334-348-2652 or 334-348-2639. If the read is correct, a $15 service fee is added.
Who do I call if my Enterprise trash was not picked up?
If garbage or yard debris is not picked up by 2 p.m. on your scheduled day, call the Sanitation Department at 334-348-2665.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.