Franklin Water Department, TN: Bill Pay, Phone and Address
Use official City of Franklin Utility Billing and Water Management resources to pay your water/sewer bill online, use paperless billing, call customer service, mail a payment, use the secure drop box, start or stop service, understand late fees, and report water/sewer emergencies.
If you are searching for franklin water department, choose the task closest to what you need. Most users want to pay online, call Utility Billing, use paperless billing, mail a payment, use the drop box, start/stop water service, ask about late fees, or report a water leak, main break, overflow or after-hours emergency.
Choose one option. The official action card below updates for bill pay, Utility Billing, paperless billing, drop box, mail, start/stop service, late fee, Water Management and emergency contact.
💳 Pay online — use the official City of Franklin utility bill portal
Use this for: paying your City of Franklin water/sewer utility bill online.
Keep ready: utility billing account number from your bill, service address and payment method.
After payment: save confirmation number, payment date, amount and method.
Franklin Water Department Quick Facts Before You Pay
City of Franklin Utility Billing handles water/sewer billing, paperless billing, start/stop service, account questions and payment support. The Utility Billing phone number is 615-794-4572.
The Billing and Licensing / Customer Service office is listed at 204 9th Ave. South, Franklin, TN. The city’s mailing address is 109 Third Ave South, Franklin, TN 37064.
What This Franklin Water Department Guide Covers
How to Pay Franklin Water Bill Online
The safest way to pay online is to start from the official City of Franklin utility bill page. The city also supports paperless billing, so customers can receive utility bills by email and pay by computer or smartphone.
Before paying, keep your current utility bill nearby. You may need your utility billing account number, customer details, service address and payment method.
Open the official City payment page
Go to the official City of Franklin Utility Bill page.
Sign in or use the account option shown
Use your City of Franklin utility account details. For paperless billing or account setup, use the city’s utility billing account portal instructions.
Check account and service address
Confirm the account belongs to your Franklin service address before submitting payment.
Submit payment and save proof
Save the confirmation number, receipt, date, amount and method until your account clearly shows paid.
Franklin Water Department Phone Number, Address and Hours
For normal bill pay, water/sewer account questions, start or stop service, paperless billing and payment issues, contact City of Franklin Utility Billing. For water management issues like main breaks, leaks and overflows, use the Water Management contact number.
204 9th Ave. South
Franklin, TN
109 Third Ave South
Franklin, TN 37064
615-794-4554
Leaks, main breaks, overflows
Billing and Service Help
Call 615-794-4572 for utility billing, paperless billing, account, start/stop service and payment questions.
Utility BillingWater / Sewer Issues
Call 615-794-4554 for Water Management questions, leaks, main breaks and overflows during normal hours.
Water ManagementFranklin Water Bill Payment Options Compared
City of Franklin customers can pay online, use paperless billing, mail a payment or use the secure drop box. Choose the method based on urgency. Online payment is usually best when the due date is close. Mail and drop box are better when there is enough time before the due date.
| Payment option | How it works | Best for | Practical warning |
|---|---|---|---|
| Online bill pay | Use the official City of Franklin utility bill portal. | Fast payment and account access. | Use only official franklintn.gov payment links. |
| Paperless billing | Bills are emailed, and customers can pay online by computer or smartphone. | Avoiding missed paper bills. | You need your utility billing account number to create an online account. |
| Mail payment | Mail payment to the city mailing address. | Customers paying early by check. | Do not mail if account is close to shutoff. |
| Secure drop box | Use the drop box behind the Billing & Technology building at 204 9th Ave S. | After-hours local payment drop-off. | Call Utility Billing if payment is urgent. |
| Utility Billing office | Contact or visit Billing & Licensing / Customer Service. | Service start/stop, account questions and late/shutoff questions. | Confirm current office access before visiting. |
Franklin Paperless Billing and Online Account Setup
The City of Franklin says customers can sign up for paperless billing and receive utility bills by email. Customers can then pay by computer or smartphone.
To sign up, use the city account portal and create an online account using the utility billing account number found on your utility bill.
Before signing up for paperless billing, prepare this
- Your latest City of Franklin utility bill.
- Utility billing account number.
- Email address you check regularly.
- Online account password.
- Payment method if you plan to pay immediately.
Franklin Utility Bill Mail Payment and Drop Box
The City of Franklin lists a secure payment drop box behind the Billing & Technology building at 204 9th Ave S, Franklin, TN 37064. This is useful when you need to drop a local payment outside normal office timing.
For mailed utility billing communication or payments, the city lists mailing address 109 Third Ave South, Franklin, TN 37064.
Behind Billing & Technology building
204 9th Ave S
Franklin, TN 37064
109 Third Ave South
Franklin, TN 37064
Non-urgent check or money order payments when you have time before the due date.
Account is already past due, service may be shut off, or same-day posting is needed.
Start or Stop Water Service in Franklin TN
To begin receiving water service or turn off existing service, the city directs customers to call Utility Billing at 615-794-4572. The city requests at least 24 hours of notice for service requests.
The Start/Stop Service page says there is a $50 non-refundable application fee for new and transferring customers.
Before calling to start or stop service, prepare this
- Service address in Franklin.
- Move-in, move-out or transfer date.
- Your full legal name and phone number.
- Email address.
- Current account number if you already have one.
- Forwarding address if stopping service.
- Payment method for application fee or pending balance if required.
Call Utility Billing
Call 615-794-4572 for start, stop or transfer service.
Give at least 24-hour notice
Requests after 3:30 PM may be handled the next business day.
Confirm first or final bill timing
The city bills in arrears, and the first bill is issued approximately 30–45 days after connection.
Franklin Water Bill Late Fee and Shutoff Rules
The City of Franklin says bills must be paid on or before the due date shown to obtain the net rate without penalty. A 10% late fee applies when payment is not received by the “Late After” date.
If the bill is not paid on or before ten days after the “Late After” date, the customer’s service may be discontinued without further notice.
Check the due date and Late After date
Do not wait until the last day if you are mailing payment or using drop box.
Pay before penalty applies
A 10% late fee can be added if payment is not received by the listed date.
Call before service is discontinued
Call 615-794-4572 if your bill is late or you need to discuss options.
Franklin Water Leak, Main Break, Overflow or After-Hours Emergency
For Water Management issues such as overflows/release, main breaks and leaks, the city lists the Water Management Department at 615-794-4554. For after-hours emergency, the city lists 615-791-3260.
615-794-4554
Main breaks, leaks, overflows
Official Franklin Water Department Links and Resources
Use these official City of Franklin resources first. They help avoid wrong payment links, old phone numbers, third-party bill-pay pages and confusion with nearby water providers.
🧾 Utility Services
Main utility billing page with bill pay, paperless billing, start/stop and FAQs.
Open Utility Services☎️ Contact Utility Billing
Official email, phone, physical address and mailing address.
Open Contact Page🏠 Start / Stop Service
Application fee, billing rules, late fee and start/stop links.
Open Start/Stop📧 Paperless Billing
Sign up for emailed utility bills and online payment access.
Open Paperless Billing💧 Water Management
Official water management contact page for leaks, main breaks and after-hours emergency.
Open Water ContactsFranklin Utility Billing Office Map
City of Franklin Billing and Licensing / Customer Service is listed at 204 9th Ave. South, Franklin, TN. The secure drop box is behind the Billing & Technology building at 204 9th Ave S.
City of Franklin Billing & Licensing / Customer Service
Use this map for the utility billing office and nearby drop box location.
Franklin Water Department Phone Number, Address, Hours and Help Table
Use this quick table when you need to pay, call, mail a payment, use the drop box, start/stop service or report water/sewer issues.
| Need | Official detail | Best action |
|---|---|---|
| Online bill pay | City Utility Bill | Use for official online payment. |
| Utility Billing phone | 615-794-4572 | Use for bill pay, start/stop service and account questions. |
| Utility Billing email | utilitybilling@franklintn.gov | Use for written account or billing communication. |
| Physical address | 204 9th Ave. South, Franklin, TN | Use for Billing & Licensing / Customer Service office. |
| Mailing address | 109 Third Ave South, Franklin, TN 37064 | Use for mailed utility billing communication/payment. |
| Water Management | 615-794-4554 | Use for leaks, main breaks and water/sewer management issues. |
| After-hours emergency | 615-791-3260 | Use for urgent after-hours water/sewer emergency. |
FAQs About Franklin Water Department Bill Pay
How do I pay my Franklin TN water bill online?
Use the official City of Franklin Utility Bill page at franklintn.gov. Keep your utility billing account number from your bill ready before paying.
What is the Franklin Water Department bill pay phone number?
For bill pay information and Utility Billing questions, call 615-794-4572.
Where is Franklin Utility Billing located?
The physical address is 204 9th Ave. South, Franklin, TN.
What is the Franklin Utility Billing email address?
The official Utility Billing email is utilitybilling@franklintn.gov.
Where is the Franklin water bill payment drop box?
The secure drop box is behind the Billing & Technology building at 204 9th Ave S, Franklin, TN 37064.
Where do I mail a Franklin utility payment?
The City of Franklin mailing address is 109 Third Ave South, Franklin, TN 37064.
How do I start or stop water service in Franklin TN?
Call Utility Billing at 615-794-4572. The City asks for at least 24-hour notice, and requests received after 3:30 PM may be handled the next business day.
Does Franklin charge a new service application fee?
Yes. The official Start/Stop Service page lists a $50 non-refundable application fee for new and transferring customers.
What is the Franklin water bill late fee?
The official page says a 10% late fee applies if payment is not received by the “Late After” date.
Who do I call for Franklin water leaks or after-hours emergency?
For Water Management issues call 615-794-4554. For after-hours emergency, call 615-791-3260.
Best Way to Pay Franklin Water Department Bill in 2026
The best path is simple: use the official City of Franklin Utility Bill page for online payment, call 615-794-4572 for Utility Billing help, and use 615-791-3260 for after-hours water/sewer emergencies.
For the focus keyword franklin water department, this guide covers the full user intent: bill pay, online payment, phone number, billing address, mailing address, paperless billing, drop box, start/stop service, application fee, late fee, water management, emergency contact, official links, map and FAQs.
Important Notice: This article is an independent informational guide and is not the City of Franklin, Franklin Utility Billing, Franklin Water Management Department or an official payment processor. Payment links, phone numbers, office locations, fees, service rules and emergency contacts can change. Always verify urgent or official matters directly with the City of Franklin before acting.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.