Franklin Water Bill & Service Help
Need to pay a City of Franklin utility bill, start or stop water/sewer service, use paperless billing, find the drop box, avoid a 10% late fee, report a leak, or check whether your water provider is actually another utility district? Start with the task cards below.
Fast Answer: Pick the Right Franklin Utility Task
Use the official City of Franklin utility bill portal. Keep your account number and service address ready.
Pay utility billCall 866-696-1916 to pay by credit card. The City says there is no fee for credit card payment.
Call phone payCall 615-794-4572. Give at least 24 hours notice; requests after 3:30 PM may move to next business day.
Start / stop helpCall Water Management at 615-794-4554 during 7 AM–4 PM; after hours call 615-791-3260.
Emergency contactsFirst, Confirm City of Franklin Is the Right Utility
Franklin-area utility billing can be confusing. The City says four water districts serve Franklin, and some customers receive water from another utility while the City bills wastewater, trash or stormwater.
Use this guide if…
- Your bill says City of Franklin Utility Billing.
- You need the City utility bill portal at franklintn.gov.
- Your utility billing phone is 615-794-4572.
- You are starting/stopping City water or sewer service.
- You need City Water Management for leaks, main breaks or overflows.
Stop and verify if…
- Your provider is HB&TS Utility District.
- Your provider is Mallory Valley Utility District.
- Your bill is from another Franklin-area district.
- You only receive City sewer, trash or stormwater services.
- You are unsure which district serves the address. Call 615-794-4572.
City of Franklin Water Bill Payment Options
Franklin offers several payment methods for utility payments. Choose based on urgency, posting speed and whether you need account help.
| Payment method | Official detail | Best for | User warning |
|---|---|---|---|
| Online utility bill portal | Use the official City of Franklin utility bill portal for online payment and account access. | Fast normal payment, account lookup and avoiding mail delay. | Start from franklintn.gov before entering payment details. |
| Phone credit card payment | Call 866-696-1916. The City says there is no fee to pay with a credit card. | Customers who want phone payment without visiting the office. | Save confirmation number, date, amount and payment method. |
| Mail payment to City of Franklin, 109 Third Ave South, Franklin, TN 37064. | Non-urgent check, money order or cashier’s check payments. | Payments are processed the day received; allow delivery time to avoid late charge. | |
| Drop box | Secure drop box behind the Billing & Technology building at 204 9th Ave S. | Local after-hours check, money order or cashier’s check drop-off. | Account is credited the same day only if dropped off by 8 AM. |
| In person | Billing & Licensing / Customer Service at 204 9th Ave South, Monday–Friday, 8 AM–5 PM except major holidays. | Cash payment, account help, service start/stop and urgent billing questions. | Bring bill, ID if needed, and payment details. |
| Automatic draft | The City can automatically draft the amount due on the last day to pay. | Customers who want recurring bank payment. | Confirm start date before assuming the current bill will draft. |
Mail, Drop Box and In-Person Payment Details
Mailing address
City of Franklin
109 Third Ave South
Franklin, TN 37064
Drop box
Secure drop box behind the Billing & Technology building at 204 9th Ave S. Credited same day if dropped by 8 AM.
In-person office
204 9th Ave South, Franklin, TN 37064. Monday–Friday, 8 AM–5 PM, except major holidays.
Paperless Billing and Online Account Setup
Email bills
Franklin customers can sign up for paperless billing and receive monthly utility bills by email.
Pay from device
The City says customers can pay with a simple click from a computer or smartphone after receiving the email bill.
No charge
Paperless billing is voluntary and the City says there is no charge to participate.
Open My Account
Start from the City’s paperless billing page or My Account utility portal.
Use your utility billing account number
If you do not already have an online account, you need the utility billing account number from your bill.
Opt in to paperless billing
Sign in, opt in, and use an email address you check regularly.
Automatic Draft: What To Confirm Before Enrolling
How it works
The City can automatically draft the amount due on the last day to pay.
Best for
Customers who want to avoid missed due dates without manually paying each month.
Confirm timing
Ask Utility Billing when the first draft will begin. Do not assume the current balance is covered.
Franklin Utility Billing Phone, Email, Address and Hours
Utility Billing
615-794-4572
Email: utilitybilling@franklintn.gov
Phone payment
866-696-1916
Credit card phone pay route.
Water Management
615-794-4554
Leaks, main breaks, water/sewer concerns.
After hours
615-791-3260
Emergency after hours, weekends and holidays.
| Need help with… | Best contact | Use this route because… |
|---|---|---|
| Bill pay, paperless billing, account issue, start/stop service | Utility Billing: 615-794-4572 | This office handles billing and utility customer service. |
| Written billing question | utilitybilling@franklintn.gov | Useful for non-urgent account or service documentation. |
| Leak, main break, overflow, meter box leak, pressure issue | Water Management: 615-794-4554 | This is the service and repair / water management route during normal hours. |
| After-hours water or sewer emergency | 615-791-3260 | Use after hours, weekends and holidays for urgent water/sewer emergency. |
| Trash missed pickup / bin issue | Sanitation: 615-794-1516 | Trash problems go to Sanitation, not Water Management. |
| General City Hall routing | 615-791-3217 | Use only if you are unsure which department applies. |
Start, Stop or Transfer Water / Sewer Service in Franklin TN
Official service rule: To begin receiving water service or turn off existing service, call Utility Billing at 615-794-4572. The City asks for at least 24 hours notice. Requests received after 3:30 PM may be handled the next business day.
| Service item | Official detail | User tip |
|---|---|---|
| New / transferring customer fee | $50 non-refundable application fee. | Ask when the fee must be paid and how it appears on your first bill. |
| First bill timing | First bill is issued approximately 30–45 days after connection. | Do not assume no bill means no charges. |
| Billing cycle | The City bills in arrears; meters are read and service is billed monthly. | Move-out customers should confirm final bill timing and forwarding address. |
| Sewer billing | Sewer is billed based on water delivered. | Outdoor use can still affect sewer billing unless rules say otherwise. |
| Lawn sprinkling | The City says it does not adjust water or sewer bills for lawn sprinkling. | Plan irrigation usage before summer bills arrive. |
Call Utility Billing
Call 615-794-4572 for start, stop or transfer service.
Prepare service details
Have service address, move-in/move-out date, contact information, account number if existing, and forwarding address if stopping service.
Give 24-hour notice
Call before your move date. Requests after 3:30 PM may shift to the next business day.
Late Fee, “Late After” Date and Shutoff Risk
Pay by due date
Bills must be paid on or before the due date shown to obtain the net rate without penalty.
Late fee
A 10% late fee applies if payment is not received by the “Late After” date.
No bill excuse
Failure to receive a bill does not release the customer from payment obligation.
- Read the due date and “Late After” date on the bill.
- Do not mail payment close to the penalty date.
- Use online or phone payment if timing is urgent.
- Call Utility Billing after urgent payment to confirm account status.
- Keep receipt or confirmation number until the account shows paid.
High Franklin Utility Bill: What To Check Before Calling
Private-side leaks
Check toilets, faucets, irrigation, water softeners, hose bibs and private service lines before assuming a meter issue.
Lawn sprinkling
The City says it does not adjust water or sewer bills for lawn sprinkling, so outdoor use can matter.
Bill line items
Check whether the bill includes water, wastewater, sanitation, stormwater, late fee or prior balance.
| Bill symptom | Likely check | Best next action |
|---|---|---|
| Water use suddenly increased | Toilet flapper, irrigation timer, running hose, softener cycle, hidden leak. | Fix leak and keep proof before asking billing or service repair for review. |
| Sewer charge increased | Sewer is billed based on water delivered. | Ask Utility Billing how the water usage affected sewer billing. |
| No bill received | Paperless email, mailing issue, new service billing delay. | Call 615-794-4572; missing bill does not cancel payment obligation. |
| Meter box leaking | Meter box or service-side issue. | Call Water Management / Service Department at 615-794-4554. |
Franklin Water Leak, Main Break, Overflow or After-Hours Emergency
Leaks / main breaks
Call Water Management / Service and Repair at 615-794-4554 Monday–Friday, 7 AM–4 PM.
Sewer overflow
For release or overflow, call 615-794-4554 during normal hours.
After hours
Call 615-791-3260 after hours, weekends and holidays.
Water quality test
For drinking water quality test requests, contact Service and Repair through Water Management.
Rates, Tap Fees, Connection Fee and New Construction Notes
| Item | Official detail | Why users care |
|---|---|---|
| Water/sewer rate page | The City posts City of Franklin Water/Sewer Rates and notes that four water districts serve Franklin. | Check your district and rate before comparing bills with neighbors. |
| Connection fee | $25 nonrefundable connection fee for connection access to City water system for new construction installations. | Applies to new construction / builder setup, not every normal bill payment. |
| Tap fees | Tap fees are charged for new service to tie onto the water/sewer system. | Builders and owners should request Engineering review and availability before assuming service. |
| Availability | Receipt/payment of connection fee does not guarantee service; each new service delivery point needs availability from Engineering. | Important for new construction or development planning. |
| Application fee | $50 non-refundable fee for new and transferring customers. | Applies to normal new/transferring utility customers. |
Trash, Stormwater and Other City Service Lines on Your Bill
Franklin bills utility services beyond water. The Billing and Licensing page says water/wastewater, sanitation, environmental services and stormwater bills are issued monthly, and the City also bills wastewater, trash and stormwater for some customers whose water comes from other districts.
Trash / sanitation
For missed trash pickup or trash bin problems, contact Sanitation and Environmental Services at 615-794-1516.
Stormwater
Stormwater may appear as a City service line. Do not assume every line is water usage.
Different water district
You may receive water from another utility district while still receiving a City bill for sewer, trash or stormwater.
Franklin Utility Billing Map and Visit Planning
Use this map for Billing & Licensing / Customer Service at 204 9th Ave South. The secure drop box is behind the Billing & Technology building at the same address.
Utility Billing office
Billing & Licensing / Customer Service, 204 9th Ave South, Franklin, TN 37064.
Mailing address
109 Third Ave South, Franklin, TN 37064.
Best phone first
Call 615-794-4572 if your payment, service start/stop, late account or account status is urgent.
Local Franklin Utility Tips That Save Time
Use the 8 AM drop box rule
Drop-box payments are credited the same day if dropped by 8 AM. After that, do not assume same-day credit.
Credit card phone pay is not the billing office
Use 866-696-1916 to pay by phone. Use 615-794-4572 when you need account help or service status.
Do not wait after 3:30 PM for service changes
Start/stop requests received after 3:30 PM may be handled the next business day.
Water district matters
If your address is served by HB&TS, Mallory Valley, or another district, the City bill may not mean the City supplies your water.
Official Franklin Water Department Links
Franklin Water Department FAQs
Where do I pay my Franklin TN water bill online?
Use the official City of Franklin Utility Bill portal at franklintn.gov/i-want-to/pay/utility-bill.
What is the Franklin Utility Billing phone number?
Call Utility Billing at 615-794-4572 for utility bill, paperless billing, account, start/stop service and payment questions.
What is the Franklin water bill phone payment number?
Call 866-696-1916 to pay by phone with a credit card. The City says there is no fee to pay with a credit card.
Where is Franklin Utility Billing located?
Billing & Licensing / Customer Service is located at 204 9th Ave South, Franklin, TN 37064.
Where do I mail a Franklin utility bill payment?
Mail utility payments to City of Franklin, 109 Third Ave South, Franklin, TN 37064. Allow enough delivery time because payments are processed the day received.
Where is the Franklin utility payment drop box?
The secure drop box is behind the Billing & Technology building at 204 9th Ave S, Franklin, TN 37064. Payments dropped by 8 AM are credited the same day.
How do I start or stop water service in Franklin TN?
Call Utility Billing at 615-794-4572. The City asks for at least 24 hours notice, and requests received after 3:30 PM may be handled the next business day.
Does Franklin charge an application fee for new service?
Yes. The City lists a $50 non-refundable application fee for new and transferring customers.
When will I receive my first Franklin utility bill?
The City bills in arrears, and the first bill is issued approximately 30 to 45 days after connection.
What is the Franklin water bill late fee?
A 10% late fee applies if payment is not received by the “Late After” date shown on the bill.
Can Franklin water service be discontinued for late payment?
Yes. If the bill is not paid on or before ten days after the “Late After” date, service may be discontinued without further notice.
Who do I call for Franklin water leaks or main breaks?
Call Water Management / Service and Repair at 615-794-4554 during normal hours. After hours, weekends and holidays, call 615-791-3260.
Is City of Franklin the only water provider in Franklin?
No. The City says four water districts serve Franklin. If you are unsure which district serves your address, call 615-794-4572 before paying.
Does this page collect Franklin water payments?
No. This is an informational guide. Use official City of Franklin pages and phone numbers for live payment, account balance, service status and emergency help.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.