Santa Fe Water Department, NM: Bill Pay, Phone and Address
Use official City of Santa Fe Public Utilities resources to pay your water utility bill online through Paymentus, by automated phone, mail or drop box. This guide also covers Utility Billing phone number, office address, office hours, paperless billing, EyeOnWater leak alerts, low-income credit, water line breaks, sewer backup contacts and start or stop service help.
If you are searching for city of santa fe water department, choose the task closest to what you need. Most customers want to pay online, pay by phone, mail a payment, use the drop box, start or stop service, request leak help, monitor usage, apply for low-income credit, report a water line break or report sewer backup.
Choose one option. The card below will show the correct official route, phone number and practical warning.
💳 Pay online — use official Paymentus
Use this for: online City of Santa Fe utility bill payment through the official Paymentus link.
Keep ready: your utility account number, service address and payment method.
After payment: save your confirmation number, date, amount and payment method.
Santa Fe Water Department Quick Facts Before You Pay
The City of Santa Fe Utility Billing Division handles utility customer service, water bill payment questions, account documents, paperless billing, low-income credit forms, leak adjustment links and start/stop service resources.
Customer Service is listed at 505-955-4333 and utilitycustomerservice@santafenm.gov. The customer service address is 801 W. San Mateo, Santa Fe, NM 87505, and office hours are listed as Monday through Friday, 8:00 AM to 4:30 PM.
What This Santa Fe Water Department Guide Covers
How to Pay Santa Fe Water Bill Online
The safest online route is to start from the official City of Santa Fe Utility Billing page or use the official Paymentus link for utility bill payment.
Keep your account number, service address and payment method ready before you begin. After payment, save the confirmation number and receipt details until your account reflects the payment.
Open the official city payment route
Start from the City of Santa Fe Utility Billing page or the official Paymentus bill payment link.
Enter the correct account details
Use the utility account number and service address from your current City of Santa Fe bill.
Review the payment amount
Check current balance, due amount, payment amount and payment method before submitting.
Save payment proof
Save your confirmation number, payment date, amount and payment method.
Call if urgent
If your account is near a deadline or service issue, call Utility Customer Service at 505-955-4333.
Santa Fe Water Bill Pay by Phone Number
The Utility Billing FAQ says customers can pay by calling the free automated pay system at 505-955-6100.
Before calling to pay by phone, keep this ready
- Your City of Santa Fe utility account number.
- Your service address.
- Your current bill or past-due notice.
- Your payment method.
- A place to write the confirmation number.
City of Santa Fe Utility Billing Phone, Address and Office Hours
The City of Santa Fe Water Service page lists Customer Service at 801 W. San Mateo, Santa Fe, NM 87505. Customer Service phone is 505-955-4333 and email is utilitycustomerservice@santafenm.gov.
801 W. San Mateo
Santa Fe, NM 87505
Monday–Friday
8:00 AM–4:30 PM
Closed Saturday, Sunday and most Federal holidays.
After 5:00 p.m. on weekdays or weekends, call 505-955-4300.
Keep Your Bill Ready
For faster help, keep your account number, service address, bill, payment receipt and photo ID ready before calling or visiting.
Faster supportWater Emergency Is Different
For water line breaks or emergency turn-offs, call 505-955-4333 and press 3.
24-hour lineCity of Santa Fe Water Bill Payment Options Compared
Santa Fe customers can pay online, by automated phone, by mail or through the drop box. Choose the option based on how urgent your payment is and whether you need staff help.
| Payment option | Official route | Best for | Practical warning |
|---|---|---|---|
| Online Paymentus | Paymentus through santafenm.gov/paymentus | Fast online bill payment. | Confirm account number before paying. |
| Automated phone pay | 505-955-6100 | Payment without using the website. | Write down confirmation number. |
| Mail payment | 801 W. San Mateo, Santa Fe, NM 87505 | Non-urgent check or money order payment. | Not ideal if the bill needs immediate posting. |
| Drop box | Parking lot drop box at 801 W. San Mateo | Physical payment drop-off. | Use online/phone for urgent payment confirmation. |
| Customer Service | 505-955-4333 | Account questions, start/stop service, documents and help. | Office hours are Monday–Friday, 8 AM–4:30 PM. |
How to Go Paperless for Santa Fe Utility Bills
The City of Santa Fe Utility Billing page says customers can request paperless bills by emailing Utility Customer Service with the required information.
Paperless billing checklist
- Email utilitycustomerservice@santafenm.gov.
- Include your name.
- Include your service address.
- Include your account number.
- Include the email address where you want to receive the e-bill.
- Keep checking your regular mail until paperless billing is confirmed.
Start or Stop Santa Fe Water Utility Service
The Utility Billing Division provides start/stop service resources and account transfer support. If you are moving in, moving out or changing account responsibility, contact Utility Customer Service early.
Use the Utility Billing start/stop service route or contact Customer Service at 505-955-4333.
Submit the proper request before moving out so final billing is handled correctly.
Documents can be submitted by email, mail or drop box at 801 W. San Mateo.
The Utility Billing FAQ says tenants must provide required documents, including lease and ID, for service transfer.
Santa Fe EyeOnWater Leak Alerts and Leak Adjustment Help
The Utility Billing FAQ says customers can monitor water consumption and set alerts by creating an EyeOnWater account. This is useful if you want to detect unusual water use before it becomes a large bill.
The Utility Billing page also links to leak adjustment information. If you had a repaired leak and your bill is unusually high, collect repair proof before asking for a review.
High water use checklist
- Create an EyeOnWater account if your meter/account is eligible.
- Set high-consumption alerts.
- Check toilets, irrigation, outdoor hose bibs, water softeners and hidden lines.
- Repair leaks quickly and save receipts or repair notes.
- Ask Utility Customer Service about leak adjustment requirements.
- For water line breaks, use the emergency number instead of leak alert tools.
Santa Fe Low-Income Credit and Utility Bill Help
The City of Santa Fe Utility Billing page links to a low-income credit application and rules. If you are struggling to pay, review the official form and contact Utility Customer Service early.
Use the official Low-income Credit Application & Rules form from the Utility Billing page.
Call 505-955-4333 or email utilitycustomerservice@santafenm.gov.
Apply early before the account becomes urgent or collection-related.
Incomplete, inaccurate, illegible or unsigned documents may not be accepted or processed.
Report Santa Fe Water Line Break, Emergency Turn-Off or Sewer Backup
For water line breaks, call 505-955-4333 and press 3. The City says this emergency phone number is available 24 hours a day for reporting water emergencies and requesting emergency turn-offs.
For sewage backup or overflow, the City lists 505-955-4650 Monday through Friday from 8:00 a.m. to 5:00 p.m. For after-hours, weekends or holidays, call 505-955-4666 or 505-955-4650.
505-955-4333, press 3
Available 24 hours for water emergencies and emergency turn-offs.
505-955-4300
Listed for after 5:00 p.m. weekdays or weekends.
505-955-4650
Monday–Friday, 8:00 a.m.–5:00 p.m.
Official Santa Fe Water Department Links and Billing Resources
Use these official resources first. They help avoid wrong county utilities, third-party payment pages, outdated phone numbers and unofficial assistance information.
💧 Utility Billing Division
Official page for Utility Billing, contact, paperless billing, leak adjustment, low-income credit and related links.
Open Utility Billing🧾 Utility Billing FAQs
Official FAQ with payment methods, document submission, deposits and EyeOnWater leak alert guidance.
Open Billing FAQs💳 Paymentus
Official online utility bill payment route linked from the City of Santa Fe website.
Open Paymentus🚰 Water Service
Official Water Service page with Customer Service address, hours, after-hours number and water service details.
Open Water Service🚨 Public Utilities
Official Public Utilities page with water line break and sewer backup/overflow emergency numbers.
Open Public Utilities📊 EyeOnWater
Water consumption monitoring and alert tool linked from the official Utility Billing FAQ.
Open EyeOnWaterSanta Fe Utility Billing Office Map and Directions
The City of Santa Fe Customer Service address is listed as 801 W. San Mateo, Santa Fe, NM 87505. Use this location for Utility Billing and Water Division customer service matters.
City of Santa Fe Utility Billing / Customer Service
Use this map for the Utility Billing and Water Division office at 801 W. San Mateo.
Santa Fe Water Phone Numbers, Address and Payment Details
Use this quick table when you need to pay, call, visit, mail payment, report an emergency or submit documents.
| Need | Official detail | Best action |
|---|---|---|
| Utility Customer Service | 505-955-4333 | Call for billing, account and customer service questions. |
| Automated phone payment | 505-955-6100 | Use for automated bill payment by phone. |
| Customer service email | utilitycustomerservice@santafenm.gov | Use for paperless billing and non-urgent document submission. |
| Office / mail payment | 801 W. San Mateo, Santa Fe, NM 87505 | Mail payment, submit documents or use office/drop box route. |
| Drop box | Parking lot drop box at 801 W. San Mateo | Use for physical payment or document drop-off when not urgent. |
| Water emergency | 505-955-4333, press 3 | Report water line breaks and request emergency turn-offs. |
| After-hours water service | 505-955-4300 | Use after 5 p.m. weekdays or weekends as listed by Water Service. |
| Sewage backup / overflow | 505-955-4650 / 505-955-4666 | Use the correct business-hours or after-hours sewer route. |
FAQs About Santa Fe Water Department Bill Pay
How do I pay my Santa Fe water bill online?
Use the official Paymentus link from the City of Santa Fe Utility Billing page or go through santafenm.gov/paymentus.
What is the Santa Fe water bill pay by phone number?
The automated pay system number is 505-955-6100.
What is the City of Santa Fe Utility Billing phone number?
Utility Customer Service can be reached at 505-955-4333.
Where is the Santa Fe Utility Billing office?
The customer service address is 801 W. San Mateo, Santa Fe, NM 87505.
What are Santa Fe Utility Customer Service hours?
Office hours are Monday through Friday, 8:00 AM to 4:30 PM, closed Saturday, Sunday and most Federal holidays.
Where do I mail my Santa Fe water bill payment?
Mail payment to 801 W. San Mateo, Santa Fe, NM 87505.
Where is the Santa Fe utility bill drop box?
The Utility Billing FAQ says payments can be dropped in the drop box in the parking lot at 801 W. San Mateo.
Who do I call for a Santa Fe water line break?
Call 505-955-4333 and press 3. The City says this emergency number is available 24 hours a day for water emergencies and emergency turn-offs.
How do I monitor Santa Fe water usage or leak alerts?
The Utility Billing FAQ says customers can monitor water consumption and set alerts by creating an EyeOnWater account.
Is this page the official City of Santa Fe website?
No. This is an independent informational guide. Use the official City of Santa Fe and Paymentus links in this article for payments, account help and emergency reporting.
Best Way to Pay Santa Fe Water Department Bill in 2026
The best route is to start from the official City of Santa Fe Utility Billing page and use Paymentus for online payment. For automated phone payment, call 505-955-6100. For billing questions, call 505-955-4333.
For water line breaks or emergency turn-offs, call 505-955-4333 and press 3. For after-hours water service issues, the Water Service page also lists 505-955-4300.
Important Notice: This article is an independent informational guide and is not the City of Santa Fe, Santa Fe Public Utilities, Utility Billing Division, Paymentus, EyeOnWater, a payment processor or an official utility service. Payment links, phone numbers, hours, forms, emergency procedures and utility policies can change. Always verify urgent or official matters directly with the City of Santa Fe before acting.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.