Alice TX Water Bill & Service Help
Need to pay a City of Alice water bill, use Quick Pay, call the automated payment line, get your new account number, start service, stop service, check deposits, review a high bill, or report a leak? Use the task cards below for the official route first.
Fast Answer: Pick the Right Alice Water Task
Use the official Municipal Online Payments portal. Quick Pay works with the account number and no login.
Pay onlineCall 1-833-201-5690. Have your new account number ready.
Payment optionsCall 361-668-7226 for balance, due date, disconnect date or account details.
Bill infoNotify the Water Office and give a forwarding address. You remain responsible until the City is notified.
Stop service infoConfirm This Is City of Alice, Texas Water Billing
Search results for “Alice Water Department” can mix the Texas city office, private bill-pay pages, water quality websites, and unrelated “Alice” results. Confirm your bill before entering payment details.
Use this guide if…
- Your bill says City of Alice, Texas.
- Your official payment portal is Municipal Online Payments for Alice, TX.
- Your billing phone is 361-668-7226.
- Your Water Office address is 500 E. Main Street, Alice, TX 78332.
Stop and verify if…
- Your bill is from a rural water supply, landlord, HOA or apartment office.
- The payment page is not linked from cityofalice.org or the Municipal Online Payments portal.
- You only have an old account number and the portal asks for the new account number.
- Your issue is a field leak, sewer backup, hydrant, tap or meter relocation.
City of Alice Water Bill Payment Options
Use the fastest route if the bill is close to due date or disconnect. Mail and drop-box payments are better for non-urgent accounts.
| Method | Official detail | Best for | User warning |
|---|---|---|---|
| Online payment portal | Use the official Municipal Online Payments portal for City of Alice utility billing. | Fast online payment, Quick Pay, sign-in and account management. | You need the new account number from the bill or must call 361-668-7226. |
| Quick Pay | No login required. Account number needed. | One-time payment when the bill and account are correct. | Save confirmation and call if disconnect is involved. |
| Phone payment | Call 1-833-201-5690. | Automated payment by phone. | Have the new account number ready. |
| City Hall | Pay at 500 E. Main Street at the front counter or drive-through window during business hours. | Cash/check help, urgent account questions, new account number help. | Bring the bill or account number. |
| Drop box | Drop box is located by the drive-through window for after-hour payments. | After-hours non-urgent physical payment. | Not instant posting. Include account number or bill stub. |
| Checks or money orders payable to City of Alice. Mail payments 7–10 days before due date. | Non-urgent check/money order payment. | Do not send cash. Payment must be received by 5 p.m. on due date. | |
| Automatic bank draft | Drafts automatically through your bank on due date after Water Office setup. | Recurring payment after setup is approved. | Drafting may begin 30–60 days after application. Continue paying until active. |
How to Pay Alice Water Bill Online
Open the official portal
Use the City of Alice utility payment link or the direct Municipal Online Payments portal.
Choose Quick Pay or sign in
Use Quick Pay for a one-time payment. Sign in or register if you want details, account management, multi-account access or multi-bill pay.
Use the correct account number
The portal says you need the new account number shown on the new bill. If you do not have it, call 361-668-7226.
Save proof and call if urgent
Keep the confirmation number, date, amount and payment method. If your account is near disconnect, call the Water Office after payment.
Alice Water Billing Phone, Office and Hours
Water Billing
361-668-7226
Balance, due date, disconnect date, billing questions and account number help.
Phone pay
1-833-201-5690
Automated payment system with new account number.
Office
500 E. Main Street
Alice, TX 78332
ub@cityofalice.org
Use for non-urgent Water Billing contact.
| Contact | Official detail | Best use |
|---|---|---|
| Water Billing & Collection | 500 E. Main Street; 361-668-7226; Monday–Friday, 8:00 a.m.–5:00 p.m. | Billing, connecting, disconnecting and water meter reading questions. |
| Portal contact | Portal lists 361-668-7226 and meters.staff@cityofalice.org. | Portal account number or payment access issues. |
| City Hall main | 500 E. Main St.; phone 361-668-7210; fax 361-668-4353. | General city routing if department number is unclear. |
| Water leaks, sewage and drainage | Staff directory lists 361-664-0674 for water leaks, sewage and drainage routing. | Field issue, leak in street, sewer or drainage issue. |
New Service Deposits and Account Setup
The City’s bill information page lists deposit ranges. The exact deposit depends on past credit experience with the City of Alice.
| Account type | Official deposit range | What to do before visiting |
|---|---|---|
| Residential inside city limits | $75 up to $150. | Call 361-668-7226 to confirm current deposit and documents. |
| Residential outside city limits | $113 up to $226. | Confirm whether the service address is inside or outside city limits. |
| Commercial utility service | $125 up to $376. | Ask whether business documents, tax ID or authorization are required. |
| Good credit letter | Deposit may be waived with a letter of good credit from another water utility agency. | Get the letter before opening the account if you want waiver review. |
Late Fees, Disconnect Risk and Reconnect Fees
Due date timing
Payment must be received in the office by 5:00 p.m. on the due date to avoid late risk.
Disconnect timing
The City payment page says service may be disconnected if payment is still not received 15 days after due date.
Reconnect fees
Bill Information lists $30 weekdays 8 a.m.–5 p.m.; $75 weekdays after 5 p.m.; $75 weekends/holidays.
Returned checks
Insufficient-funds checks add a $35 fee. Closed-account returned checks can trigger immediate disconnection.
| Problem | Official rule / note | Best action |
|---|---|---|
| Past due bill | Late penalty may apply if not received by due date. | Pay through a fast official route and call Water Office if close to cutoff. |
| Disconnected service | Reconnect fee applies before service is restored. | Ask Water Office the exact amount needed before paying. |
| Returned NSF check | $35 fee and five business days to resolve before service disconnect risk. | Pay with certified/accepted method and confirm account status. |
| Returned closed-account check | Service may be disconnected immediately. | Call immediately; do not wait for another notice. |
Stop Service or Move Out
Official move-out rule: Contact the City of Alice Water Office at 361-668-7226 when you move and give a forwarding address. The final bill is for the amount consumed through the final request date. Until the City is notified, you remain responsible for services at the address.
Call before leaving
Do not assume a buyer, tenant, landlord or property manager will close your account.
Give forwarding address
The City needs a forwarding address for the final bill and any deposit/account communication.
Keep proof
Write down the date, staff name if available, final request date and final service address.
What Is on a City of Alice Utility Bill?
Use these items to compare bills and avoid guessing when asking for help.
Account and route details
Bill includes account number, route number, meter number and sequence number.
Dates and address
Bill includes billing date, due date, service address, mailing address and prior/current read dates.
Usage and charges
Bill shows usage and services for the current billing period. Use this before calling about high bills.
Estimated Bills: Why Your Bill May Not Use an Actual Read
| Estimated bill reason | What it means | Best fix |
|---|---|---|
| Locked gate | Meter reader could not access the meter. | Provide access or call for instructions. |
| Animals | Dogs or other animals blocked safe meter access. | Secure animals on reading day. |
| Weather / flooded or covered meter | Bad weather, water, dirt or obstruction prevented the read. | Keep meter box visible and accessible. |
| City jumpers, broken register or stopped meter | Meter equipment or register issue may require city attention. | Call 361-668-7226 and ask for meter review. |
High Water Bill or Possible Leak: What To Check First
Fast leak test: The City’s meter reading page says to stop using water, then monitor the water meter indicator. If the indicator moves while no water is being used, you may have a leak.
Check toilets
Drop a dye tablet into the toilet tank and wait. If color appears in the bowl, the flapper is leaking and needs replacement.
Check fixtures and outside pipes
Look for dripping faucets, outside pipe leaks, green spots in the yard, sprinkler-system leaks and swimming-pool issues.
Watch the meter indicator
When no water is being used, the indicator should not move. Movement can point to continuous usage or a leak.
Ask the Water Office for help
Toilet tank leak-detecting dye tablets and flow restrictors are available at the City of Alice Water Office at 500 E. Main Street.
| Symptom | Likely check | Next step |
|---|---|---|
| Bill is higher than normal | Compare usage, read dates, estimated-bill notes and leak clues. | Call 361-668-7226 with bill and account number. |
| Meter indicator moving when water is off | Toilet, faucet, outside line, sprinkler, pool, water heater or service line leak. | Repair the issue and keep receipts/notes. |
| Green spot in yard | Possible underground leak or irrigation issue. | Call field contact if city-side line, or plumber if private-side line. |
| Meter not accessible | Locked gate, animal, covered box or flooded meter. | Clear access to avoid estimated bills. |
Water Lines, Sewer Lines, Fire Hydrants, Taps and Meters
Maintenance & Construction
This division installs and maintains water lines, wastewater lines and fire hydrants.
Taps and meter work
The division provides water taps and sewer taps on request and changes, repairs or relocates water meters.
Field contact
Maintenance & Construction phone: 361-664-0674. After-hours phone: 361-664-9082.
Water Production and Water Quality Reports
Water source
The City says the plant uses raw surface water transported from Lake Corpus Christi to Lake Findley before treatment.
Production capacity
The Water Production facility produces almost 9 million gallons per day and includes a seven-million-gallon holding pond.
CCR reports
The City’s Consumer Confidence Report page lists annual reports, including the 2025 Consumer Confidence Report posted in 2026.
Wastewater Treatment and Sewer System Help
Wastewater role
The division treats and disposes of domestic, commercial and industrial wastewater and maintains lift stations.
Two plants
The City lists two wastewater treatment plants: Northeast on East Highway 44 and Southside on County Road 383.
Wastewater contact
Wastewater Treatment phone: 361-664-0780. Address: 3433 E. Hwy 44, Alice, TX 78332.
City of Alice Water Office Map
Use this map for the Water Billing & Collection office at 500 E. Main Street. Bring your account number, bill, service address, ID, deposit payment if starting service, and leak notes if disputing high usage.
Water Billing & Collection
500 E. Main Street, Alice, TX 78332.
Office hours
Monday–Friday, 8:00 a.m.–5:00 p.m.
Payment access
Front counter, drive-through window and after-hour drop box near drive-through.
Local Alice TX Water Bill Tips That Save Time
Have the new account number ready
The payment portal says phone and online payments need the new account number. If you do not have it, call 361-668-7226.
Do not mail close to due date
The City recommends mailing 7–10 days before the due date, and payment must be received by 5 p.m. on due date.
Use dye tablets before blaming the meter
Toilet leaks are common and can be silent. The Water Office provides toilet leak-detecting dye tablets and flow restrictors.
Move-out notice matters
You stay responsible for service until the City is notified. Call and give a forwarding address before leaving the property.
Official City of Alice Water Links
Alice Water Department FAQs
Where do I pay my Alice water bill online?
Use the official City of Alice Municipal Online Payments utility billing portal. Quick Pay is available if you have your account number.
What is the City of Alice Water Billing phone number?
Call 361-668-7226 for account balance, due date, disconnect date, account number help and billing questions.
What is the Alice water bill automated phone payment number?
Call 1-833-201-5690 to make a payment with the automated phone system. Have your new account number ready.
Where is the City of Alice Water Office?
The Water Billing & Collection office is at 500 E. Main Street, Alice, TX 78332. Hours are Monday through Friday, 8 a.m. to 5 p.m.
How do I pay by mail?
Make checks or money orders payable to the City of Alice. Do not send cash. Mail payment 7–10 days before the due date and include the account number.
Can I set up automatic bank draft?
Yes. Ask at the City of Alice Water Office. Drafting may begin 30 to 60 days after you submit the application, so continue paying until the draft is active.
How much is the returned check fee?
If a check is returned for insufficient funds, a $35 fee is added to the amount due. If the check is returned because the account is closed, water service may be disconnected immediately.
How much are City of Alice reconnect fees?
The Bill Information page lists reconnect fees as $30 on weekdays from 8 a.m. to 5 p.m., $75 on weekdays after 5 p.m., and $75 on weekends or holidays.
What should I do if my Alice water bill is high?
Check toilets with dye tablets, check faucets, outside pipes, green yard spots, sprinkler system and swimming pool. Then monitor the meter indicator while no water is being used. If it moves, you may have a leak.
How do I stop service when moving?
Contact the City of Alice Water Office at 361-668-7226 and provide a forwarding address. You remain responsible for service until the City is notified.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.