Fairfield CA Water Bill Help
Need to pay a Fairfield water/sewer bill, register for MyFMU, start or stop service, use the 24/7 City Hall kiosk, check a past-due notice, request a leak adjustment, report a water leak, or understand where Fairfield water comes from? Use this task-first guide to reach the right official City of Fairfield route.
Fast Answer: Choose Your Fairfield Water Task
Use MyFMU by SilverBlaze for online payment, usage history, AutoPay and paperless billing.
Open MyFMUUse a physical bill with barcode at Fairfield 7-Eleven/CVS or the 24/7 City Hall kiosk.
Cash payment infoUse the official Start Utility Service Application from the City’s water/sewer page.
Start service routeUse MyFairfieldCA app, call Public Works, or call police non-emergency after hours.
Report leak infoCity of Fairfield Water Bill Payment Options
Fairfield Municipal Utilities handles City water and sewer billing. Use the payment method based on urgency, fee sensitivity and whether you need account help.
| Payment method | Official detail | Best for | User warning |
|---|---|---|---|
| MyFMU online portal | Pay online after service is established and you receive your account number. Portal supports AutoPay and paperless billing. | Routine online payments, usage tracking, payment history and account management. | Register only through official utilities.fairfield.ca.gov or the City’s Water/Sewer Services page. |
| Quick online payment | MyFMU quick pay allows payment by credit card, debit card or eCheck without registration. | Fast one-time payment when you have correct account details. | Save confirmation number and verify payment posts if account is past due. |
| Cash at 7-Eleven/CVS | Take a physical bill with printed barcode to Fairfield 7-Eleven or CVS locations. | Customers who prefer cash payment away from City Hall. | Convenience fee is added by 7-Eleven or CVS; physical bill is required. |
| City Hall kiosk | Payment kiosk outside City Hall is open 24/7 for cash, check and credit card routes. | After-hours local payment with immediate posting at the kiosk. | No convenience fee for cash at City Hall kiosk, but do not use the drop box for cash. |
| Phone payment | Call 866-207-6045 with account number and payment method ready. | Customers who prefer phone payment. | Have account number, amount and confirmation note ready. |
| Mail payment in the provided envelope to City of Fairfield, 1000 Webster Street, Fairfield, CA 94533. | Non-urgent check or money order payments. | Not ideal for past-due, shutoff-risk or same-day payments. | |
| Blue drop box | Blue water-payment drop box is in the Webster Street parking lot in front of the Police building. Payments before 7 a.m. post same business day. | Local check/money order drop-off. | Do not put cash in the drop box. |
MyFMU by SilverBlaze: What It Helps You Do
Monitor usage
MyFMU offers detailed insights into water consumption, so you can spot abnormal usage patterns before the next bill surprises you.
Compare bills
The portal includes bill comparison tools so customers can compare current bills with previous billing cycles.
24/7 account access
Use the portal anytime to check balances, make payments, review payment history, update information and manage account access.
Cash, Check, Phone and Kiosk Payment Details
Cash payment checklist
- Bring the physical bill with printed barcode.
- Use Fairfield 7-Eleven, CVS, or City Hall kiosk.
- Expect a convenience fee at 7-Eleven or CVS.
- City Hall kiosk cash payments do not add that convenience fee.
- Never put cash in the drop box.
Check payment checklist
- Mail payment to City of Fairfield, 1000 Webster Street, Fairfield, CA 94533.
- Use the Fairfield Municipal Utility payment drop box for local check drop-off.
- Use the City Hall kiosk outside City Hall for immediate account posting.
- Payments in drop boxes before 7 a.m. post same business day.
- Returned payments add a $25 fee and must be replaced by safer payment type.
Fairfield Utility Billing Phone, Email, Address and Hours
Utility Billing
707-428-7346
Use for water/sewer bill, account, payment and MyFMU questions.
fmu@fairfield.ca.gov
Use for non-urgent Fairfield Municipal Utilities account support.
City Hall
City of Fairfield
1000 Webster Street
Fairfield, CA 94533
Public Works
707-428-7485
Use for water issues, Public Works operations, leak concerns and water service problems.
Start, Stop or Manage Water/Sewer Service
Official start point: Use the City’s Water and Sewer Services page for the Start Utility Service Application. Once service is established and you receive an account number, you can register in MyFMU and pay online.
Open official Water/Sewer Services page
Use the City’s page rather than search ads, because service applications and payment links can change.
Submit the start-service request
Use the official Start Utility Service Application link. Prepare service address, contact information and move-in details.
Wait for the account number
After service is established and you receive the account number, create your MyFMU online account.
Set up AutoPay or paperless billing
Use MyFMU for AutoPay, paperless billing, bill comparison, usage history and payment history.
Past Due, Shutoff Notice and Returned Payment Rules
Due upon receipt
Fairfield says utility bills are due upon receipt and become past due if not paid by the delinquent date on the bill.
Delinquent fee
A 10% delinquent fee is added to the account if the bill becomes past due.
Monthly processing
If the bill remains unpaid, an additional ½% per month processing fee is charged.
Non-payment fee
If unpaid service is interrupted, an additional $25 processing fee is added, or $35 if the request occurs after working hours.
High Fairfield Water Bill: Leak Checks and Adjustment Route
Check MyFMU usage
MyFMU lets you compare monthly usage and identify abnormal patterns, including unusual winter use that may point to a leak.
Toilet leaks
Worn toilet flappers, dripping faucets and leaking valves are common and often easy to fix.
Leak adjustment
The City provides an official Request for Water Leak Adjustment page. Keep repair proof, photos, usage notes and dates ready.
| What you see | Likely cause | Best next step |
|---|---|---|
| Higher winter usage than summer | Possible continuous leak, running toilet, irrigation issue, hidden pipe leak or water softener pattern. | Check MyFMU usage, inspect fixtures and request leak review if repaired. |
| Water running with everything off | Customer-side plumbing leak or hidden fixture leak. | Check toilets, faucets, hose bibs, irrigation and water heater area. |
| Dripping faucet or valve | Small continuous leak that can grow into a larger bill. | Repair quickly and keep receipts. |
| Leak outside in street or public area | Possible city-side water leak or water waste issue. | Report through MyFairfieldCA app or call Public Works Operations. |
Report Water Waste, Request a Conservation Kit and Save Water
Report leak
Use the MyFairfieldCA app or call Public Works Operations at 707-428-7485 for water issues.
After-hours leak
For a water leak emergency after hours or on weekends, call police non-emergency at 707-428-7300.
Water waste
Report water waste by emailing waterconservation@fairfield.ca.gov or calling 707-428-7630.
Free conservation kit: Fairfield water customers can request a free Water Conservation Tool Kit while supplies are available. Kits may include a hose nozzle, faucet aerators, moisture meter, toilet leak detection tablets and a shower timer. Request by calling 707-428-7630 or emailing conserve@fairfield.ca.gov.
Fairfield Water Source, Treatment and Distribution
Source water
Fairfield water comes from Upper Putah Creek / Lake Berryessa and the Northern Sacramento River Valley / Lake Oroville.
Treatment
Water is treated at the North Bay Regional Water Treatment Plant and Waterman Water Treatment Plant.
Storage
The City owns and operates twelve reservoir storage facilities with about 78 million gallons of treated water storage capacity.
Distribution
Fairfield’s distribution system includes more than 375 miles of underground piping and over 33,000 customer connections.
Low Income Senior / Disabled Water Refund Route
Use official refund page
The City maintains a Low Income Senior/Disabled Water Refund page under Water and Sewer Services. Review current requirements before applying.
Prepare documents
Keep customer name, service address, account number, proof of eligibility and contact information ready before starting the refund process.
Emergency Water Issue vs Normal Billing
| Situation | Use this contact | What to say |
|---|---|---|
| Bill, account number, MyFMU, payment, AutoPay, paperless billing | 707-428-7346 or fmu@fairfield.ca.gov | Give account number, service address, payment amount, confirmation number and issue summary. |
| Pay by phone | 866-207-6045 | Have account number and payment method ready. |
| Water issue, leak, pressure or Public Works operation concern | 707-428-7485 | Give exact address, cross street, visible leak, property risk and callback number. |
| Water leak emergency after hours or weekend | 707-428-7300 | Police non-emergency can notify Public Works to reassess the leak. |
| Water waste | waterconservation@fairfield.ca.gov or 707-428-7630 | Include address/location, date, time and helpful details. |
Who To Call for Fairfield Water Department Help
Utility Billing
707-428-7346
Water/sewer bill, MyFMU, payment, AutoPay, account, delinquent and returned-payment questions.
Phone payment
866-207-6045
Automated phone payment with account number and payment method.
Public Works
707-428-7485
Water issues, leaks, pressure, operations and service-related concerns.
Conservation
707-428-7630
Water waste, conservation kit, indoor/outdoor conservation help and water efficiency questions.
Fairfield City Hall Map, Kiosk and Drop Box Planning
Use this map for Fairfield City Hall and the 24/7 payment kiosk area. The water payment drop box is in the Webster Street parking lot in front of the Police building; use the blue water-payment box, not the U.S. Postal mailbox.
City Hall / utility payment
1000 Webster Street, Fairfield, CA 94533.
Best for urgent payment
Use online payment, phone payment, or City Hall kiosk. Kiosk payment posts immediately.
Do not place cash here
Do not put cash in the blue drop box. Use kiosk, counter, or approved cash locations instead.
Local Fairfield Water Bill Tips That Save Time
Physical bill matters for cash
Cash payments at 7-Eleven and CVS require the printed barcode on the physical bill. A screenshot may not be enough.
Use kiosk instead of drop box when timing matters
City Hall kiosk payments post immediately, while drop box payments before 7 a.m. post same business day.
Track usage before calling about a high bill
MyFMU usage history can show whether the increase is continuous, seasonal, or tied to a specific billing period.
Report water waste with details
Send address/location, date, time and notes to waterconservation@fairfield.ca.gov so staff can investigate efficiently.
Official Fairfield CA Water Links
Fairfield Water Department FAQs
Where do I pay my Fairfield CA water bill online?
Use the official MyFMU portal at utilities.fairfield.ca.gov or start from the City of Fairfield Water and Sewer Services page.
What is the Fairfield utility billing phone number?
Call Utility Billing at 707-428-7346 for water/sewer bill, payment, account, MyFMU, AutoPay and past-due questions.
What is the Fairfield water bill phone payment number?
Call 866-207-6045 and have your account number and payment method ready.
Where do I mail a Fairfield water bill payment?
Mail payment in the provided envelope to City of Fairfield, 1000 Webster Street, Fairfield, CA 94533.
Can I pay a Fairfield water bill with cash?
Yes. Take a physical bill with printed barcode to Fairfield 7-Eleven or CVS locations, or use the payment kiosk outside City Hall. 7-Eleven and CVS add a convenience fee; City Hall kiosk cash payment does not add that fee.
Where is the Fairfield water payment drop box?
The blue drop box marked for water payments is along the curb in the center of the Webster Street parking lot in front of the Police building. Do not use the U.S. Postal mailbox, and do not put cash in the drop box.
What happens if my Fairfield water bill is past due?
If the bill is not paid by the delinquent date, a 10% delinquent fee is added. If it remains unpaid, an additional ½% per month processing fee is charged and a shutoff notice may be mailed.
What is the fee if water service is interrupted for non-payment?
The City lists an additional $25 processing fee for non-payment interruption, or $35 if the request occurs after working hours.
Who do I call to report a Fairfield water leak?
Use the MyFairfieldCA app or call Public Works Operations at 707-428-7485. For a water leak emergency after hours or on weekends, call police non-emergency at 707-428-7300.
Where does Fairfield’s drinking water come from?
Fairfield’s water source includes Upper Putah Creek / Lake Berryessa and the Northern Sacramento River Valley / Lake Oroville. Water is treated at the North Bay Regional and Waterman treatment plants.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.