LADWP Bill Pay & Account Help
Need to pay an LADWP water and power bill, set up automatic payment, use the 24/7 phone payment line, mail a check, visit a customer service center, request a payment extension, or avoid a shutoff scam? Start with the official LADWP payment page and use the exact action path below.
This guide is made for quick scrolling: every important step includes the official link or phone number right where a user needs it.
Start Here: Pick Your LADWP Bill Situation
Log in to your LADWP account and make a one-time payment from checking/savings or residential Visa/MasterCard.
Open official pay pageCall 1-877-MYPAYDWP for 24/7 automated phone payment using a touch-tone phone.
Call 877-697-2939Request a payment extension or payment arrangement before the account becomes worse.
Payment optionsLADWP says it does not call customers demanding immediate payment to avoid shutoff.
Scam alertPay an LADWP Bill Online: Practical Steps With Official Links
Open LADWP’s official bill payment page
Start from LADWP’s official Bill & Payment page. Use this route for one-time payment, automatic payment, paperless billing, phone payment details, and mail instructions.
Log in and choose one-time payment
LADWP says customers can manually authorize one-time bill payments from checking/savings. Residential customers may also use Visa or MasterCard credit card. This online service is listed as free of charge.
Check if your bill is already due
If you are setting up Automatic Payment for the first time, LADWP says the service takes effect on the next billing cycle. If a current bill is due, submit a manual payment for that bill.
Save proof and confirm your account
Save the confirmation screen, amount, date, payment method, account number, and bank/card proof. If service is already at risk, call LADWP after payment to confirm next steps.
Use assistance before delinquency grows
If you cannot pay the full amount, LADWP says to contact them before the bill becomes delinquent. Payment agreements, extensions, Level Pay, EZ-SAVE, Lifeline, and other assistance options may help.
LADWP Payment Methods, Fees, and Best Use
| Payment route | Official detail | Best for | Official link / action |
|---|---|---|---|
| Online one-time payment | Pay from checking/savings. Residential customers may use Visa or MasterCard credit card. LADWP lists the service as free. | Fast current bill payment with account login. | Pay online |
| Automatic Payment | Pre-authorized debit from checking/savings. Residential customers may also use Visa or MasterCard. Debit happens 10 business days after the bill is issued. | Customers who want bills paid automatically each cycle. | Sign up |
| Phone payment | Call 1-877-MYPAYDWP. Available 24/7 using a touch-tone phone. LADWP lists this service as free. | Customers who prefer phone payment or cannot access online account. | Call 877-697-2939 |
| Pay in person | Customer Service Centers accept cash, check, money order, cashier’s check, Visa/MasterCard debit, and Visa/MasterCard credit. | Cash payment, account help, payment agreement support, or in-person service. | Find a center |
| Mail payment | Write account number on check and include payment stub if possible. | Customers not close to due date. | Mail address |
| Payment extension | Delays the total balance due date but does not exempt the account from late payment fees. | Short extra time to pay balance in full. | Extension FAQ |
| Payment arrangement | No down payment, no interest, no fees. Up to 48 months for discount-program customers and up to 24 months for non-discount customers. | Past-due customers who need longer time to pay. | Arrangement options |
Pay LADWP by Phone: What To Have Ready
Payment phone
Call 1-877-MYPAYDWP or 1-877-697-2939. LADWP says the toll-free phone payment number is available 24 hours a day, 7 days a week.
Call payment centerDetails you need
Have your account number, 4-digit access code, and payment information ready if your payment source is not already saved online.
Phone payment detailsPayment info
Be ready with bank account and routing numbers, or Visa/MasterCard credit card details where allowed.
Payment FAQAutomatic Payment: Avoid Missed Bills, But Check the First Cycle
How AutoPay works
LADWP says the automatic debit for the amount due occurs 10 business days after your bill is issued in each billing cycle.
AutoPay detailsCurrent bill warning
Automatic Payment takes effect on your next billing cycle. If a current bill is due, LADWP says you need to submit a manual payment for that amount.
AutoPay FAQSignup credits
LADWP’s bill-payment page says first-time Paperless Billing signup may provide a one-time $10 credit and Automatic Payment signup may provide an additional one-time $15 credit.
Credit detailsPay LADWP by Mail
Payment mailing address
When mailing your payment, LADWP says to write your account number on the check and include the payment stub if possible.
- LADWP
- P.O. Box 30808
- Los Angeles, CA 90030-0808
Do not mail to service centers
LADWP’s customer service center page says mail payments or other correspondence should not be mailed to the customer service center addresses.
- Use P.O. Box 30808 for payments.
- Use P.O. Box 51111 for customer service mail.
- Avoid mailing close to the due date.
Pay or Get Help at an LADWP Customer Service Center
Los Angeles area hours
LADWP lists Los Angeles area customer service centers as Monday–Friday, 9 a.m.–5 p.m., closed holidays. Check the specific location page before visiting.
Find a centerOwens Valley hours
LADWP lists Owens Valley customer service center hours as Monday–Friday, 8 a.m.–4 p.m., closed holidays.
Owens Valley infoAppointments
Appointments are not required, but you can make one by calling 1-888-999-0477. Account questions should go to 1-800-342-5397.
Call appointment line| Customer Service Center | Address | Good to know | Official link |
|---|---|---|---|
| Boyle Heights | 919 S. Soto St. #10, Los Angeles, CA 90023 | Use for in-person payment and account support. | All centers |
| Central | 4619 S. Central Ave., Los Angeles, CA 90011 | Spanish representatives and ADA window are listed on location details. | Central CSC |
| Hollywood | 6547-B Sunset Blvd., Los Angeles, CA 90028 | Language Line available is listed on location details. | Hollywood CSC |
| JFB Lobby | 111 N. Hope St., Los Angeles, CA 90012 | Check the location page before visiting because notices can affect lobby hours. | JFB Lobby CSC |
| Watts | 1647 E. 103rd St., Los Angeles, CA 90002 | Free parking, ADA window, disabled parking, and Spanish representatives are listed. | Watts CSC |
| Van Nuys | 6550 Van Nuys Blvd., Los Angeles, CA 91401 | Useful for San Fernando Valley customers. | All centers |
| West Los Angeles | 1394 S. Sepulveda Blvd., Los Angeles, CA 90025 | Useful for Westside customers. | All centers |
| San Pedro | 1931 N. Gaffey Street, San Pedro, CA 90731 | LADWP lists a new San Pedro Customer Service Center opened June 29, 2026. | All centers |
Late LADWP Bill, Payment Extension, or Payment Arrangement
Payment extension
A payment extension delays the total balance due date so you have more time to pay. LADWP says it does not exempt customers from late payment fees.
Extension FAQPayment arrangement
Payment arrangements are listed as no down payment, no interest, and no fees. Discount-program customers may get up to 48 months; non-discount customers up to 24 months.
Arrangement termsCall before delinquent
LADWP says to contact them before your bill becomes delinquent to discuss payment options.
Call 1-800-342-5397LADWP Assistance Programs That Can Reduce or Manage Your Bill
EZ-SAVE
EZ-SAVE helps income-qualified customers save on LADWP bills and may qualify them for other programs. LADWP says proof of income is not needed to enroll, but eligibility may be checked later.
EZ-SAVE programLifeline Rate
LADWP notes that customers who are 62 or older or have a disability should check the Lifeline Program, which offers bigger discounts.
Assistance programsLIHEAP
LIHEAP may offer a benefit up to $1,500 to help pay heating/cooling bills or address an energy crisis such as disconnection.
LIHEAP details| Program / option | Official detail | Best next step |
|---|---|---|
| Level Pay | Monthly billing option that helps budget LADWP bills and pay off past-due amounts. | Learn Level Pay |
| EZ-SAVE | Income-qualified bill savings program. Effective July 1, 2025 income limits start at $42,300 for 1–2 person households and increase with household size. | Apply for EZ-SAVE |
| Payment arrangement | No down payment, no interest, no fees; up to 48 months for discount-program customers and 24 months for non-discount customers. | Call 1-800-DIAL-DWP |
| Financial Assistance Qualification Form | LADWP offers a form to see which programs a customer may qualify for. | Check assistance |
| 211 LA | LADWP points customers to 211 LA for other agency programs. | Visit 211 LA |
LADWP Scam Alert: Immediate Shutoff Calls, Zelle, Venmo, and Prepaid Cards
What to do
Hang up. Do not press a callback number from the caller. Call LADWP directly at 1-800-342-5397.
Call LADWP directlyPayment methods scammers use
Be suspicious of requests for Zelle, Venmo, prepaid card, gift card, cash app, or urgent cash payment.
Official scam alertReport if defrauded
LADWP says to contact local law enforcement, file a complaint with the FTC, and report to LADWP.
Report scamStart, Add, or Move LADWP Water and Power Service
Residential service
Use LADWP’s Start or Add Service page if you need to turn on electric and/or water service within the LADWP service territory.
Start residential serviceCommercial service
Commercial customers use the commercial start-service path or call the Commercial Resource Center.
Start commercial serviceContact hours
Customer Contact Center: 1-800-DIAL-DWP. Listed hours: Monday–Friday 7 a.m.–7 p.m.; Saturday 7 a.m.–2 p.m.; closed Sundays and holidays. Emergency and outage calls are available 24/7.
Call 1-800-342-5397Cash-Only Status and Returned Payment Problems
What cash-only means
LADWP says customers with multiple returned payments in a one-year period may be placed on “Cash Only” status. Future payments may need to be made with cash, cashier’s check, or money order.
Cash-only FAQHow to avoid it
- Verify bank routing and account numbers.
- Do not schedule payments from low-balance accounts.
- Update expired Visa/MasterCard details.
- Save proof after every urgent payment.
Want To Lower or Smooth Out Your LADWP Bill?
Level Pay
Level Pay helps spread energy costs across months, reducing the shock of seasonal higher bills such as summer air-conditioning usage.
Level PayLandscape efficiency
LADWP features water-efficiency programs such as lawn removal and California Friendly® landscaping support.
Programs and rebatesSolar and rebates
LADWP lists local solar and other programs for customers looking to reduce long-term electricity costs.
Programs and rebatesLos Angeles LADWP Tips That Actually Help
Do not wait for disconnection notices
If the balance is too high, contact LADWP before the bill becomes delinquent. Payment arrangements are easier to manage before service reaches disconnection risk.
AutoPay does not fix the current bill
Automatic Payment starts on the next billing cycle. If a bill is already due, make a manual payment now and then set up AutoPay for future cycles.
Use the right phone number
Use 1-877-697-2939 for 24/7 payment by phone. Use 1-800-342-5397 for account questions, arrangements, scams, and service issues.
Check the center before visiting
LADWP has many customer service centers, and notices can affect individual locations. Use the official center finder before driving across Los Angeles.
LADWP Bill Payment Route Helper
Choose your situation and get the safest next step. This helper does not connect to your live LADWP account.
LADWP Customer Service Center Map and Visit Planning
Use this map as a general search for LADWP customer service centers in Los Angeles. Always check the official center finder for the exact location, hours, parking, language support, ADA details, and current notices before visiting.
Account questions
Call 1-800-342-5397 instead of the appointment line for specific billing/account questions.
Appointment line
Call 1-888-999-0477 only to book an appointment to visit an LADWP office.
Do not mail here
LADWP says mail payments and correspondence should not be mailed to customer service center addresses.
Official LADWP Links Used in This Guide
Department of Water and Power Pay Bill FAQs
Where do I pay my LADWP bill online?
Start from LADWP’s official Bill & Payment page at ladwp.com/account/customer-service/bill-payment. Log in to your online account to make a one-time payment or set up Automatic Payment.
What phone number do I call to pay an LADWP bill?
Call 1-877-MYPAYDWP or 1-877-697-2939 for the LADWP Payment Center. The phone payment line is available 24 hours a day, 7 days a week using a touch-tone phone.
Is LADWP online bill payment free?
LADWP lists online one-time payment and automatic payment as free of charge. Residential customers may pay with checking/savings and may also use Visa or MasterCard where allowed.
What do I need for LADWP phone payment?
Have your LADWP account number, 4-digit access code, and payment information ready, such as bank account/routing numbers or Visa/MasterCard details if not already saved online.
Where do I mail an LADWP payment?
Mail payments to LADWP, P.O. Box 30808, Los Angeles, CA 90030-0808. Write your account number on the check and include the payment stub if possible.
How do I contact LADWP customer service?
Call 1-800-DIAL-DWP or 1-800-342-5397. LADWP lists customer contact hours as Monday–Friday 7 a.m.–7 p.m. and Saturday 7 a.m.–2 p.m., with emergency and outage calls available 24/7.
Can I get a payment extension for an LADWP bill?
Yes. LADWP says customers can request a payment extension online, by phone at 1-800-342-5397, or in person. A payment extension delays the due date but does not remove late payment fees.
Does LADWP offer payment arrangements?
Yes. LADWP lists payment arrangements with no down payment, no interest, and no fees. Discount-program customers may qualify for up to 48 months, and non-discount customers up to 24 months.
Does LADWP call customers demanding immediate payment?
No. LADWP says it does not call customers threatening to turn off water and power over the phone. Representatives will not demand immediate payment through Zelle, Venmo, prepaid cards, or cash apps.
What happens if my LADWP account is past due?
LADWP may send a Past Due Notice and a Disconnect Notice if payment is not received. Contact LADWP at 1-800-342-5397 before the account becomes delinquent to discuss assistance, payment arrangements, or a payment extension.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.