DallasGo & City Hall Water Payment Help
Need to pay a Dallas Water Utilities bill online, use Quickpay, register for DallasGo, visit Dallas City Hall, mail a check, use the drop box, request a payment plan, or understand a high bill? Start with the official DallasGo/DWU route and match the account number before paying.
This guide puts the official link inside each step, so Dallas customers can act quickly without reading a long wall of text.
Start Here: Pick Your Dallas Water Bill Task
Use DallasGo Quickpay with your account number.
Open QuickpayCreate a DallasGo profile for account tools, dashboard, usage and AutoPay.
DallasGo instructionsUse 1500 Marilla Street, second floor lobby 2DS, Monday–Friday.
City Hall detailsEmail, call, visit City Hall, or submit a DallasGo request.
Payment plan helpPay a Dallas Water Bill Online: Steps With Official Links
Open DallasGo or Quickpay
DallasGo is the City of Dallas online payment platform for Dallas Water Utilities and other City bills. Use Quickpay if you want a one-time payment without signing in.
Enter the account number from your bill
Quickpay asks for the account number. If you are registering, DallasGo may also require your old or new account number and one identity-confirming detail tied to the account.
Review the payment fee before submitting
A 3.15% convenience fee paid directly to the payment processor applies to debit/credit card payments and phone payments. Free options remain available, including AutoPay with eCheck, mail, and in-person payments at Dallas City Hall.
Save confirmation and check account status
Save the date, amount, payment method, account number, screenshot and confirmation. If the payment is tied to a payment plan, transition issue, or urgent account problem, contact DWU Customer Service.
DallasGo Registration: What Changed in 2026
Important for returning customers: Dallas Water Utilities says customers must create a new DallasGo login to access the upgraded payment platform. Customers previously enrolled in AutoPay must re-enroll because previous AutoPay settings and saved payment methods did not transfer to the upgraded system.
You need an email
Registration requires a valid email address so the DallasGo profile can be created and managed.
Old or new account number
You may use your old or new account number. DallasGo also offers a way to find the new account number using old account details.
Identity confirmation
DallasGo registration may require an activation code, driver’s license/ID or business tax ID on file, or Social Security number on file.
AutoPay, eCheck and the 3.15% Convenience Fee
AutoPay setup
AutoPay can be set up in DallasGo. The charge is credited to your water account each month on the due date.
DallasGo AutoPay infoFree eCheck AutoPay
The City says you can set up free AutoPay using the eCheck option with bank routing and account numbers.
Ways to payCard fee
A 3.15% convenience fee applies to debit/credit card payments and phone payments, paid directly to the payment processor.
Convenience fee noteDallas Water Bill Payment Methods
| Payment route | Official detail | Best for | Official link / info |
|---|---|---|---|
| DallasGo Quickpay | One-time payment without signing in. Quickpay asks for your account number. | Simple current bill payment when you know the account number. | Quickpay |
| DallasGo login | Register/login for upgraded account tools, real-time balance, dashboard, usage monitoring and payment-plan request features. | Customers who need account management, AutoPay, payment plans or usage review. | DallasGo help |
| AutoPay | Can be set up in DallasGo. Free AutoPay is available using eCheck. | Avoiding missed due dates and card convenience fees. | AutoPay details |
| Phone payment | Call DWU Customer Service at 214-651-1441, Monday–Friday, 8 a.m.–5 p.m. A 3.15% convenience fee applies to phone payments. | Customers who prefer phone help or cannot use DallasGo. | 214-651-1441 |
| Mail check or money order with the bottom portion of your paper bill. Do not mail cash. | Non-urgent check/money-order payment. | City of Dallas, P.O. Box 660025, Dallas, TX 75266-0025 | |
| Authorized pay station | Current bills can be paid at authorized pay stations. Call 214-651-1441 for pay stations near you. | Customers who need a local payment location. | Pay station info |
| City Hall cashier | Dallas City Hall, 1500 Marilla Street, second floor lobby cashier windows 2DS, Monday–Friday, 8 a.m.–5 p.m. | In-person payment and customer-service help. | City Hall details |
| City Hall drop box | Located in the driveway between Young Street and Canton Street. Do not use cash in the drop box. | After-hours check or money-order drop-off. | Drop box detail |
Dallas City Hall Water Bill Payment Details
Address
Dallas City Hall
1500 Marilla Street
Dallas, TX 75201
Cashier windows
Payments are accepted at the cashier windows on the second floor lobby, marked 2DS.
Hours
Monday through Friday, 8 a.m. to 5 p.m.
Drop box
The City Hall drop box is in the driveway between Young Street and Canton Street. Do not put cash in the drop box.
Phone, Mail and Authorized Pay Stations
Phone payment / support
Call 214-651-1441, Monday–Friday, 8 a.m.–5 p.m. Phone payments have a 3.15% convenience fee.
Phone payment infoPay stations
Current bills can be paid at authorized pay stations. Call 214-651-1441 for a list of pay stations near you.
Authorized pay stationsPast-Due Dallas Water Bill: Transition Rule and What To Do
Current DallasGo transition note: Dallas Water Utilities says there are currently no late fees or water service disconnections during the transition period for the upgraded DallasGo platform. Still, customers should not ignore past-due balances. Set up the new DallasGo profile, verify the account number and contact DWU for payment help if needed.
1. Register or find your new account number
If the issue is tied to DallasGo upgrade confusion, use the DallasGo page to register or locate the new account number.
2. Use a free or lower-cost payment route
If avoiding card fees matters, consider free AutoPay with eCheck, mail, or in-person payment at City Hall.
3. Ask for a payment plan
DWU staff can help customers set up a payment plan that fits their budget.
Dallas Water Payment Plan Assistance
| Contact route | Official detail | Best when |
|---|---|---|
| dwupaymentplan@dallas.gov. The City says replies are within 1 business day. | You want written proof and the issue is not urgent. | |
| Phone | 214-651-1441, Monday–Friday, 8 a.m.–5 p.m. | You need a faster discussion or help with DallasGo/payment plan setup. |
| In person | Dallas City Hall, 1500 Marilla Street, 2DS, Monday–Friday, 8 a.m.–5 p.m. | You need face-to-face account help or documentation review. |
| Online | Submit a request on the DallasGo online payment platform. | You are already inside DallasGo and want a self-service request path. |
Understand Your Dallas Utility Bill
Dallas utility bills can include more than drinking water. If the total looks high, separate water, wastewater, sanitation, stormwater and environmental cleanup charges before assuming the water meter is the only problem.
| Bill part | What Dallas says it means | What users should check |
|---|---|---|
| Water charges | Water meters are read monthly to determine home or business water use; DWU rates include a customer usage charge. | Compare gallons/usage, not only dollars. Use the DWU calculator if you want an estimate. |
| Wastewater / sewer | Wastewater volume is based on actual water use or winter average, whichever is less. | Leaks or heavy winter use can affect the wastewater average. |
| Sanitation | Sanitation Services assesses a monthly fee for solid waste services. | Do not mistake sanitation increases for water-usage increases. |
| Stormwater | Monthly stormwater fee is based on property impervious area. | Use the fee finder or parcel/address tools if stormwater looks wrong. |
| Environmental cleanup fee | A monthly $3.00 environmental cleanup fee supports Clean Sweep! services and neighborhood/public-right-of-way cleanup work. | Recognize it as a city fee on the utility account, not a water leak signal. |
| Estimated water use | DWU may estimate a meter reading when meter access is blocked by a car, brush, limbs, ice or similar obstruction. | Keep the meter uncovered and accessible; estimates are corrected on the next bill. |
High Dallas Water Bill or Leak Adjustment
Meter reading accuracy
DWU says Dallas is divided into 21 meter-reading areas and meters are read monthly. The handheld system rejects unusual readings outside normal usage patterns, and high/low readings can trigger a re-read before billing.
Leak adjustment
A leak adjustment request does not guarantee an adjustment. During review, continue paying at least your typical bill amount to help avoid service problems.
Winter wastewater average
Residential wastewater usage is based on the average of water billed in December, January, February and March, or current water use if lower.
| Problem | What to gather | Official action |
|---|---|---|
| Possible leak | Repair address, account number, meter number for multi-metered accounts, repair proof and photos if available. | Request a leak adjustment |
| Bill looks higher than normal | Account number, service address, old bills, current usage and whether the meter was estimated. | Call DWU Customer Service at 214-651-1441. |
| Wastewater charge changed | December–March usage and any winter leak/irrigation issue. | Review winter average explanation |
| Stormwater charge concern | Address or parcel ID and property impervious area details. | Review utility bill details |
Open a New Dallas Water Account
To open a Dallas Water Utilities account, you may call DWU Customer Service at 214-651-1441 on weekdays or visit the Customer Service Lobby in Room 2D South at Dallas City Hall, 1500 Marilla Street.
When a deposit may not be required
- Good credit history with DWU.
- Customer is at least 65 years old.
- Customer owns or is buying the property.
- Letter of guarantee from another person with good DWU credit history.
- Another utility account was not delinquent and was paid timely for 12 consecutive months.
What to prepare
- Service address.
- Move-in or start date.
- Account holder information.
- Photo ID or business details if applicable.
- Proof of property ownership/lease if requested.
- Phone and email for account notices.
Dallas Water Utilities Customer Service and City Hall Map
DWU customer service
214-651-1441
Monday–Friday, 8 a.m.–5 p.m.
DallasGo help email
DallasGo@dallas.gov
Include service address and contact information.
City services
Call 3-1-1 inside Dallas. Outside city limits, call 214-670-3111.
Dallas City Hall
1500 Marilla Street
Dallas, TX 75201
Common Dallas Water Bill Mistakes To Avoid
Using an old AutoPay assumption
Previous AutoPay settings and saved payment methods did not transfer to the upgraded DallasGo platform. Verify your AutoPay status inside DallasGo.
Paying by card without checking the fee
Debit/credit card and phone payments can include a 3.15% convenience fee. eCheck AutoPay, mail and City Hall in-person payments remain free options.
Putting cash in the drop box
Dallas says do not use cash in the City Hall drop box. Use check or money order for drop-box payments.
Mailing a payment after a termination notice
Older Dallas guidance warns that if you receive a termination notice, it is too late to mail payment. Use an alternate method and contact customer service for verification.
Ignoring estimated meter readings
Meters can be estimated if blocked by a car, brush, limbs, ice or other access problems. Keep the meter uncovered and easy to reach.
Confusing Dallas, TX with Dallas, GA
This guide is for Dallas Water Utilities in Dallas, Texas. Dallas, Georgia uses a different city hall and payment system.
Official Dallas Water Bill Links Used in This Guide
Dallas City Hall Water Bill Payment FAQs
Where do I pay my Dallas water bill online?
Use DallasGo. For a one-time payment, open DallasGo Quickpay and enter your account number from your bill.
What is DallasGo?
DallasGo is the City of Dallas online payment platform for Dallas Water Utilities and other City of Dallas bills.
Do I need to register again after the DallasGo upgrade?
Yes. Dallas Water Utilities says customers must create a new DallasGo login for the upgraded payment platform. Previous AutoPay settings and saved payment methods did not transfer.
Can I pay at Dallas City Hall?
Yes. Dallas City Hall accepts water bill payments at 1500 Marilla Street, second floor lobby cashier windows 2DS, Monday through Friday, 8 a.m. to 5 p.m.
Where is the Dallas City Hall drop box?
The City Hall drop box is located in the driveway between Young Street and Canton Street. Do not use cash in the drop box.
What is the Dallas Water Utilities phone number?
Call DWU Customer Service at 214-651-1441, Monday through Friday, 8 a.m. to 5 p.m.
Is there a card payment fee?
Yes. A 3.15% convenience fee paid directly to the payment processor applies to debit/credit card payments and phone payments. Free AutoPay with eCheck is available.
Are there Dallas water late fees or disconnections right now?
Dallas Water Utilities says there are currently no late fees or water service disconnections during the transition period for the upgraded DallasGo platform. Customers should still resolve past-due balances and payment-plan needs.
How do I request a Dallas water leak adjustment?
Use the Dallas Water Utilities leak adjustment page. You need the repair address, account number, and meter number for multi-metered accounts. Submission does not guarantee an adjustment.
Does this page collect Dallas water bill payments?
No. This is an informational guide. Use official DallasGo or City of Dallas Water Utilities pages for live payment, balance, service status, payment plans and billing support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.