Saint Paul Water Department, MN: Bill Pay, Phone and Address
Use official Saint Paul Regional Water Services resources to pay your water bill online, by phone, AutoPay, mail, cash, check, money order, drop box or in person. This guide covers SPRWS customer service phone number, payment portal, office address, phone hours, office hours, moving and transfer help, water bill assistance, emergency service number and safe-payment tips.
If you are searching for city of st paul water department, choose the task closest to what you need. Most customers want to pay online, make a one-time payment, register for the portal, set up AutoPay, pay by phone, mail a check, pay in person, use a drop box, transfer service, ask for payment help or report an emergency water issue.
Choose one option. The card below will show the correct official route, phone number and practical warning.
💳 Pay online — use official SPRWS Paymentus portal
Use this for: paying your Saint Paul Regional Water Services bill online through the official Paymentus portal.
Keep ready: your customer number and account number from your bill.
After payment: save the confirmation number, payment date, amount and payment method.
Saint Paul Water Department Quick Facts Before You Pay
Saint Paul Regional Water Services is the public drinking water utility for Saint Paul and surrounding suburbs. SPRWS customer service handles water bill payment, customer/account number help, AutoPay, moving or transfer service, credit arrangements and water bill assistance questions.
Customer service phone is 651-266-6350. Phone hours are Monday through Friday, 7:30 a.m. to 4:30 p.m.. In-person service is at 1900 Rice Street, Saint Paul, MN 55113, with office hours Monday through Friday, 8:00 a.m. to 4:30 p.m..
What This Saint Paul Water Department Guide Covers
How to Pay Saint Paul Water Bill Online
The safest route is to start from the official SPRWS Billing and Payment page or open the official SPRWS Customer Portal.
Online payment is handled through Paymentus. You can register for the portal, make a one-time payment, access account information, enroll in automatic payments, set payment reminders, view usage history, use paperless billing and view transaction history.
Open the official payment portal
Use the official SPRWS Paymentus Customer Portal.
Choose one-time payment or register
Use one-time payment if you want to pay without full registration. Register if you want account management, reminders, usage history and paperless billing.
Enter customer and account numbers
SPRWS says these numbers are required for online payment setup and can be found on your bill.
Review fees and payment method
Checking/savings AutoPay can be fee-free. Card and digital wallet payments may include transaction charges listed by SPRWS.
Save confirmation
Save your confirmation number, date, amount and payment method until your account balance updates.
Saint Paul Water Bill Pay by Phone Number
SPRWS lists customer service at 651-266-6350. The billing page says card payments can be made by telephone at this number, and the Paymentus portal also confirms payments can be made by phone.
Before calling to pay by phone, keep this ready
- Your SPRWS customer number.
- Your SPRWS account number.
- Your service address.
- Your current bill or late notice.
- Your payment method.
- A place to write the confirmation number.
SPRWS Phone Number, Address and Customer Service Hours
Saint Paul Regional Water Services customer service can be reached at 651-266-6350. Phone hours are 7:30 a.m. to 4:30 p.m., Monday through Friday.
In-person customer service is available at 1900 Rice Street, Saint Paul, MN 55113. Office hours are 8:00 a.m. to 4:30 p.m., Monday through Friday. Fax is listed as 651-266-1657.
651-266-6350
Use for billing, payments, AutoPay, moving and assistance.
1900 Rice Street
Saint Paul, MN 55113
Monday–Friday
7:30 a.m.–4:30 p.m.
Monday–Friday
8:00 a.m.–4:30 p.m.
Fax: 651-266-1657
Keep Your Bill Ready
For faster help, keep your customer number, account number, service address, due date and confirmation proof ready.
Faster supportEmergency Is Separate
Use 651-266-6868 for 24/7 emergency services, not normal billing questions.
24/7 emergencySaint Paul Water Bill Payment Options Compared
SPRWS accepts multiple payment routes including online portal, AutoPay, Monthly Manager, credit/debit card, digital wallet, check, money order, cash, mail, drop box and in-person payments.
| Payment option | Official route | Best for | Practical warning |
|---|---|---|---|
| Online portal | Paymentus SPRWS portal | Fast online payment, account access and paperless billing. | Need customer and account numbers. |
| One-time payment | Paymentus one-time payment | Paying without full portal registration. | Save confirmation after payment. |
| AutoPay Direct | Paymentus portal | Automatic payment on due date. | Checking/savings can be fee-free; card/digital wallet has fees. |
| Monthly Manager | Monthly Manager application / customer service | Quarterly customers who want fixed monthly budgeting. | Available to quarterly customers only. |
| Credit/debit card | Portal, phone or in person | Card payment convenience. | SPRWS lists $3.95 per transaction and per additional $500 block. |
| Digital wallet | Paymentus portal only | PayPal, Venmo, Google Pay and other wallet payment options. | Digital wallet payments have listed fees. |
| Cash | 1900 Rice Street | Fee-free cash payment in person. | Third-party cash retailers may charge fees. |
| Mail / drop box | 1900 Rice Street | Check or money order payment. | Not best for urgent payment posting. |
AutoPay and Monthly Manager for SPRWS Customers
AutoPay is SPRWS’ recommended automatic payment option. Payments are withdrawn on the due date from checking/savings, debit/credit card or digital wallet. SPRWS says checking or savings AutoPay can be a fee-free way to pay.
Monthly Manager is different. It provides a fixed monthly payment based on average water usage over the last 12 months. It is available to quarterly customers only and has no charge. Every three months, the customer receives a report showing actual consumption, and the monthly amount is recalculated once a year.
Before setting up AutoPay or Monthly Manager
- Open the official Paymentus portal.
- Have customer number and account number ready.
- Choose checking/savings if you want the lower-fee route.
- Confirm AutoPay is active before skipping manual payment.
- Call customer service if you need to cancel or change an existing AutoPay setup.
- Ask customer service about Monthly Manager if you are a quarterly customer.
Pay by Mail, Cash, Check, Money Order or Drop Box
SPRWS says check or money order payments can be made in person, by return mail with the bill stub, or in drop boxes. Drop boxes are located in the visitor parking area and outside the main entrance door at 1900 Rice Street, and are available 24 hours a day.
For mail payments with your bill stub, send payment to: Saint Paul Regional Water Services, 1900 Rice Street, Saint Paul, MN 55113-6810.
Saint Paul Regional Water Services
1900 Rice Street
Saint Paul, MN 55113-6810
Visitor parking area and outside main entrance door at 1900 Rice Street. Available 24 hours.
Cash at 1900 Rice Street is listed as fee-free. Retail cash payment locations may charge fees.
Include your bill stub or account number and keep proof of payment.
Moving, Start Service or Transfer Water Service
SPRWS provides a dedicated moving and transfer water service page. Use it if you are buying, selling, renting, moving into a property, moving out, or need water service transferred to a new customer.
Open the official moving page
Use the official Moving? Transfer Water Service page.
Prepare property details
Keep service address, move date, buyer/seller or tenant/owner details and contact information ready.
Call if timing is urgent
For urgent or account-specific questions, call SPRWS customer service at 651-266-6350.
Save final bill confirmation
When service is transferred or stopped, ask how the final bill will be sent and keep any confirmation number.
Saint Paul Water Bill Assistance and Payment Arrangements
If you cannot pay your entire bill, SPRWS says to call customer service at 651-266-6350 and request a credit arrangement. This can help avoid your water bill being certified to property taxes, which may add a certification fee and interest.
SPRWS also says customers needing help should start with a confidential call to customer service. Available help may include a payment plan, other payment options, or connection to partners with funding for unpaid bills.
Assistance options mentioned by SPRWS
- SPRWS customer service payment option review: 651-266-6350.
- WaterWorks through Community Action Partnership of Ramsey and Washington Counties.
- United Way 2-1-1 for Minnesota utility bill help.
- Salvation Army emergency assistance.
- HouseCalls for Ramsey County residents.
- Neighborhood House and Ramsey County Emergency Assistance.
High Saint Paul Water Bill, Usage and Leak Checks
SPRWS bills are based on water used. Watering a lawn or garden, adding occupants to a home, or having a leak can increase your water bill. SPRWS says one water unit equals 748 gallons, and an average family of four uses about 18 units per 91-day billing cycle.
Your bill shows current usage and last-year usage, which can help you quickly see whether usage is trending up. If your bill jumps without a clear reason, check for leaks before assuming the meter is wrong.
High bill checklist
- Compare current usage with last year’s usage on the bill.
- Check toilets for silent leaks.
- Check faucets, hose bibs, basement lines and water softener equipment.
- Review lawn watering, garden watering and new household occupancy.
- Use SPRWS meter reading guidance if you need to understand the meter.
- Call 651-266-6350 if you need account-specific guidance.
Saint Paul Water Emergency Contact
SPRWS lists Emergency Services 24/7 at 651-266-6868. Use this number for urgent water service issues, not routine billing questions.
SPRWS customer resources also reference an emergency contact number 651-266-6874. For the main SPRWS department page, the 24/7 emergency services number shown is 651-266-6868.
651-266-6868
Use for urgent water service issues.
651-266-6874
Listed on SPRWS customer resources.
651-266-6350
Use for normal customer service and billing support.
Give exact address, cross street, visible leak, service issue and callback number.
Official Saint Paul Water Department Links and Billing Resources
Use these official resources first. They help avoid wrong St. Paul providers, third-party bill-pay websites, fake utility scam pages and outdated phone numbers.
💧 Saint Paul Regional Water Services
Official SPRWS department page with customer service, address, office hours and emergency phone.
Open SPRWS🧾 Billing and Payment
Official page for payment methods, fees, bill details, due dates and customer service.
Open Billing Page💳 Paymentus Portal
Official SPRWS payment portal for one-time payment, registration, AutoPay and paperless billing.
Open Payment Portal🏠 Transfer Water Service
Official SPRWS page for moving, transfer, start/stop service and property changes.
Open Moving Page🤝 Water Bill Assistance
Official SPRWS assistance page with payment help, WaterWorks and partner assistance options.
Open Assistance🔐 Utility Scam Protection
Official billing page section reminding customers to avoid scams and verify SPRWS contact.
Open Scam Safety InfoSaint Paul Regional Water Services Map and Directions
The official SPRWS customer service office is at 1900 Rice Street, Saint Paul, MN 55113. Use this location for in-person payment, customer service, cash/check payment and drop-box reference.
Saint Paul Regional Water Services
Use this map for the 1900 Rice Street customer service location.
Saint Paul Water Phone Numbers, Hours and Payment Details
Use this quick table when you need to pay, call, visit, mail a payment, ask for assistance or report an emergency water issue.
| Need | Official detail | Best action |
|---|---|---|
| Online water bill pay | SPRWS Paymentus portal | Use for online payment, one-time payment, registration and AutoPay. |
| Customer service | 651-266-6350 | Use for billing, payments, payment help and moving/transfer questions. |
| Phone hours | Monday–Friday, 7:30 a.m.–4:30 p.m. | Call during these hours for representative help. |
| In-person service | 1900 Rice Street, Saint Paul, MN 55113 | Use for cash/check payment and customer service desk. |
| Office hours | Monday–Friday, 8:00 a.m.–4:30 p.m. | Visit during office hours for in-person help. |
| Mail payment | SPRWS, 1900 Rice Street, Saint Paul, MN 55113-6810 | Use with bill stub for non-urgent check/money order payment. |
| waterinquiries@ci.stpaul.mn.us | Use for non-urgent written customer service questions. | |
| Emergency Services 24/7 | 651-266-6868 | Use for urgent water service problems, not routine billing. |
FAQs About Saint Paul Water Department Bill Pay
How do I pay my Saint Paul water bill online?
Use the official SPRWS Paymentus Customer Portal. You can make a one-time payment, register for account access, set payment reminders, enroll in AutoPay and choose paperless billing.
What is the Saint Paul water bill pay phone number?
Call SPRWS customer service at 651-266-6350. SPRWS lists this number for billing questions and phone payment support.
What is the SPRWS customer service phone number?
The SPRWS customer service phone number is 651-266-6350.
Where is Saint Paul Regional Water Services located?
SPRWS customer service is located at 1900 Rice Street, Saint Paul, MN 55113.
What are SPRWS customer service hours?
Phone hours are Monday through Friday, 7:30 a.m. to 4:30 p.m. In-person office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.
Where do I mail my Saint Paul water bill payment?
Mail payment with your bill stub to Saint Paul Regional Water Services, 1900 Rice Street, Saint Paul, MN 55113-6810.
Does SPRWS have 24-hour drop boxes?
Yes. SPRWS says drop boxes are available 24 hours a day in the visitor parking area and outside the main entrance at 1900 Rice Street.
Who do I call if I cannot pay my SPRWS bill?
Call customer service at 651-266-6350 and ask about credit arrangements, payment options or WaterWorks-style assistance resources.
What is the Saint Paul water emergency number?
SPRWS lists 24/7 emergency services at 651-266-6868.
Is this page the official Saint Paul Regional Water Services website?
No. This is an independent informational guide. Use the official StPaul.gov and SPRWS Paymentus links in this article for payments, billing help and emergency contact.
Best Way to Pay Saint Paul Water Department Bill in 2026
The best route is to use the official SPRWS Paymentus portal or start from the official SPRWS Billing and Payment page on StPaul.gov. Use customer number and account number from your bill to make sure the payment posts correctly.
For billing questions, call 651-266-6350. For in-person service, visit 1900 Rice Street, Saint Paul, MN 55113. For 24/7 emergency services, call 651-266-6868.
Important Notice: This article is an independent informational guide and is not Saint Paul Regional Water Services, the City of Saint Paul, Paymentus, WaterWorks, Community Action Partnership of Ramsey and Washington Counties, United Way, Salvation Army, Ramsey County, a payment processor or an official utility service. Payment links, fees, phone numbers, hours, assistance rules, emergency numbers and utility policies can change. Always verify urgent or official matters directly with SPRWS before acting.